KnowledgeBroker's new on-line support service implemented at New Remedy Corp. Corporate Visit Center.RENO, Nev.--(BUSINESS WIRE)--June 2, 1997-- Leading knowledge base vendor to unveil integration at Fifth Annual Remedy User Group Conference KnowledgeBroker Inc. (OTC OTC See: Over-the-counter. OTC See over-the-counter market (OTC). : KBIZ) Monday announced that its new, time-saving, support service on the Internet, ASK.ME OnLine, will be integrated into Remedy's hands-on Corporate Visit Center (CVC See CSC. ). An easy-to-use on-line knowledge base with more than 30,000 solutions to computer problems, ASK.ME OnLine provides users with rapid access to the information they need to solve their problem and get back to work. "ASK.ME OnLine helps reduce help desk call volume by providing solutions directly to the end user," according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Chuck Roedel, president of KBI's AMOL Amol (ämōl`), city (1991 pop. 139,923), Mazandaran prov., N Iran, near the Caspian Sea. It is a trade center for oranges, rice, iron, and coal. division. "In addition, through AMOL, visitors to Remedy's CVC can preview the problem resolution content in KBI's KnowledgeBases." KBI KBI Kansas Bureau of Investigation KBI Key Business Indicators KBI Knowledge Based Information KBI Knowledge-Based Industry KBI Key Buying Influence (marketing) KBI Key Business Initiative KnowledgeBase support solutions are formatted for direct import into Remedy's Action Request System (AR System). They provide help desk staff with immediate step-by-step answers to questions about software, hardware, operating systems Operating systems can be categorized by technology, ownership, licensing, working state, usage, and by many other characteristics. In practice, many of these groupings may overlap. and the Internet. KnowledgeBases are also available in CBRX and ASK.ME Pro formats. "This powerful combination of automated technology and prepackaged pre·pack·age tr.v. pre·pack·aged, pre·pack·ag·ing, pre·pack·ag·es To wrap or package (a product) before marketing. Adj. 1. plug-and-play problem solutions, components and add-ins helps maximize the value of Remedy's AR System," according to Brad Stanley, president of KnowledgeBroker. Remedy designed its CVC to give customers and partners a real-world scenario in which to view Remedy's industry-leading client/server software products. This state-of-the-art facility in Remedy's Mountain View, Calif. headquarters offers demonstrations of Remedy's solutions for help desk and consolidated operations management Operations management is an area of business that is concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient and effective. , the AR System, and its companion products, Flashboards, ARWeb Change Management, and Asset Management. At the Remedy User Group Conference, June 2-5 in Burlingame, Calif., KnowledgeBroker will demonstrate how the Total Support Advantage of KBI's products and services can maximize an AR System investment. KBI KnowledgeBases, ASK.ME Pro, ASK.ME Web, 24X7 outsourcing, AR System Support Add-Ins and the new, ready-to-use AMOL Internet support offering will be included in this demonstration. About Remedy Corporation Founded in 1990, Remedy develops and markets adaptable applications for the consolidated operations management (COM (1) (Computer Output Microfilm) Creating microfilm or microfiche from the computer. A COM machine receives print-image output from the computer either online or via tape or disk and creates a film image of each page. ) market. Cited by analyst organizations like META Group as one of the fastest growing areas for client/server applications, COM starts at internal help desk and expands to applications like change management and asset management. As the leader for help desk solutions, Remedy products meet these needs. At the end of March 1997, Remedy had over 3800 customer sites, with more than 2000 customers worldwide. Remedy operates from headquarters in Mountain View, Calif., with offices in Pleasanton, Calif.; New Jersey; Maryland; London; Frankfurt; Paris; and Singapore. For additional information access Remedy's web site (http://www.remedy.com). About KnowledgeBroker Inc. KnowledgeBroker is a leading supplier of knowledge-based support technology and service. Established in 1992, KBI provides a full suite of computer support software and services to businesses, individual users, and value-added resellers. KnowledgeBroker operates HelpNet 800/900, a 24-hour, multivendor help desk. KBI develops and markets KnowledgeBases, high performance plug-and-play support solutions formatted for leading call tracking systems. ASK.ME Pro, ASK.ME Pro Total and ASK.ME Pro Custom are all part of KBI's series of standalone support software. KBI also offers ASK.ME Web, support solutions for the Intranet, and ASK.ME OnLine (AMOL), a searchable Internet Knowledge Warehouse. For more information about AMOL or any of KBI's support products and services, access KnowledgeBroker's web site (http://www.kbi.com). To reach KnowledgeBroker Inc. call 800/829-4KBI or 714/661-7523, send an e-mail to sales@kbi.com or send a fax to 714/661-7158. KnowledgeBroker is traded on the OTC bulletin board OTC Bulletin Board An electronic quotation listing of the bid and asked prices of OTC stocks that do not meet the requirements to be listed on the NASDAQ stock-listing system. under the symbol "KBIZ." CONTACT: KnowledgeBroker Inc. Gail Wetmore, 213/255-8629 or Remedy Corp Remedy Corp (NASDAQ:RMDY) was a software company that produced the Action Request System and various applications therein. Remedy is now the Service Management Business Unit of BMC Software. . Cathy Brooks, 415/254-4919 |
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