Knowledge Management A Selective Guide to Resources.
The knowledge management (KM) discipline is growing rapidly. One of the best ways to keep up is through sites on the World Wide Web. Larger frames of discourse are better handled through monographs on KM topics. These two categories form the emphasis of this guide to KM resources. (See also references in William Saffady, Knowledge Management: An Overview.)
Portals and Mega-Sites
These are sites that serve as a gateway to KM sites, contain a large volume of information about KM and links to other sites, or both.
Open Directory Project References on KM (sites identified and evaluated before posting), http://dmoz.org/ reference/knowledge_management/. Some 400 KM sites divided into six sections and areas of specialty; lists KM sites with short descriptions
IKM IKM Institut Kemahiran MARA
IKM Information and Knowledge Management (International Conference)
IKM Institut Kimia Malaysia (Malaysian Institute of Chemistry) Corporation, www.kmresource. com. A strong and well-organized site with 16 sections of different resource categories (i.e., Introduction to KM, Case Studies, Professional Organizations); a gateway to 131 KM books [as of May 29, 2000] available via Amazon.com
Knowledge Management Central, Institute of Public Policy, George Mason University Named after American revolutionary, patriot and founding father George Mason, the university was founded as a branch of the University of Virginia in 1957 and became an independent institution in 1972. , Virginia, www. icasit.org/km. Links to many other KM sites, books, journal articles, and events such as conferences; links to companies involved in KM initiatives; links in categories such as "KM Tools" and "KM Glossary"
Net Academy of Knowledge Media, www.knowledgemedia.org. Direct access to many documents and articles, carefully selected links, useful annotations
WWW Virtual Library for Knowledge Management, www.brint.com. Compiled by Dr. Yogesh Malhotra. This is one of the larger and older sites (some areas kept better up to date than others).
Brint Network, www.brint.com/km. Knowledge management reference area
--, www.brint.com/km/kmrefs.htm. KM bibliography
--, www.brint.com/papers. KM articles
--, www.brint.com/wwwboard/www board.html. Business and technology discussion forum
--, www.brintstore.com/books/index. html. KM resources for sale
KM Sites: Current Awareness
Knowledge Management, www.kmmag. co.utk/. "Site Watch" section of magazine identifies and comments on new KM sites on the Web
Basic KM Theories and Precepts
Knowledge Management Consortium International, www.kmci.org. Basic philosophy and concepts of KM; offers a monthly lessons-learned e-journal of stories about KM in organizations: email@example.com
www.eknowledgecenter.org. Focused on becoming a certified knowledge manager (CKM CKM Cabibbo-Kobayashi-Maskawa (quark mixing matrix)
CKM Certified Knowledge Manager (trademark of Hudson Associates Consulting, Inc. ), publishing articles and papers, list of recommended readings, links of interest, registration for classes (distance mode and face-to-face) for certification, and notice of conferences
Knowledge Management World Online, www.kmworld.com. News, events, publications, resources, buyer's guide
Information Society Commission, www.infosocomm.ie/projects.htm. KM initiatives in Ireland, Europe, and the rest of the world
Knowledge Online, www.knowledge. org.uk. Conferences, links
University of Texas at Austin “University of Texas” redirects here. For other system schools, see University of Texas System.
The University of Texas at Austin (often referred to as The University of Texas, UT Austin, UT, or Texas Knowledge Management Server, www.bus.utexas.edu/kman. Extensive lists of books, articles, and publications on KM; includes some basic definitions of knowledge management and its principles
University of California at Berkeley (body, education) University of California at Berkeley - (UCB)
See also Berzerkley, BSD.
Note to British and Commonwealth readers: that's /berk'lee/, not /bark'lee/ as in British Received Pronunciation. , www.haas.berkeley.edu/~imio/ conference/links.html. Knowledge Creation and Transfer: The Second Annual U.C. Berkeley Forum on Knowledge and the Firm
Harvard Business School Publishing Harvard Business School Publishing is a not-for-profit, wholly owned subsidiary of Harvard Business School. It operates as an umbrella corporation to manage a group of publishing products associated with the School, including Harvard Business Review (management journal), Harvard , www.hbsp.harvard.edu/ideasatwork/ managersites.html. Recommends Web sites for managers; benchmarking, KM, competitive intelligence
Associations and Organizations
Society for Information Management, www.simnet.org. KM subsection
Special Libraries Association, www. sla.org/membership/irc/knowledg.html. Selected references to KM with links to Web sites; information on KM software
ARMA International, www.arma.org. KM seminars, books, management briefings
Association for Information and Image Management The Association for Information and Image Management or AIIM (pronounced aim) is an international industry association focused on enterprise content management (ECM). International, www.aiim.org. Events, education, news, trends
Association for Computing Machinery See ACM.
Association for Computing Machinery - Association for Computing , www.acm.org/siggroup.knowledge. htm. One of a large number of interest groups in ACM
Knowledge Management Magazine online, www.kmmag.co. uk/. Current KM news and initiatives, back issues for subscribers from October 1998 forward
Journal of Knowledge Management, http://mcb.co.uk/jkm.htm. Intended for higher-order articles; results of research, offers books reviews and case studies
KM World (formerly Imaging World), www.kmworld.com.
e-Doc magazine, www.aiim.org/edoc. Published by AIIM International
Knowledge Management News, www. kmnews.com.
CIO CIO: see American Federation of Labor and Congress of Industrial Organizations.
(Chief Information Officer) The executive officer in charge of information processing in an organization. , Knowledge Research Center, http://cio.com/forums/knowledge/index. html.
Management Roundtable -- online publications, The Critical Path, Best Practices Report (e-mail newsletter), www.roundtable.com/publications.html.
American Productivity and Quality Center, CenterView, www.apqc.org/free/ centerview. E-mail newsletter on benchmarking, best practices, leveraging KM; last six issues available online
Information Strategy Online, www.info_strategy.com/front.cgi. Full text of selected current articles available at no cost; must have a current subscription to retrieve archived articles
The Information Management Journal, www.arma.org/publications/journal/ journal_about.htm. Regular KM column, occasional articles on KM
Journal for the American Society for Information Science, www.asis.org/ Publications/JASIS/jasis.html. Forum for research publications on information transfer and communication processes, in the context of recorded knowledge
Knowledge Manager, www.chironpub. com/current/frontpage.html. KM solutions through enabling technologies; links to KM developers, manufacturers, and analysts
www.thinck.com. KM user stories in Knowledge Manager
Electronic Magazines and Online Publications
Cybernetics cybernetics [Gr.,=steersman], term coined by American mathematician Norbert Wiener to refer to the general analysis of control systems and communication systems in living organisms and machines. : International Journal of Scientometrics, Informetrics and Bibliometrics Bibliometrics is a set of methods used to study or measure texts and information. Citation analysis and content analysis are commonly used bibliometric methods. While bibliometric methods are most often used in the field of library and information science, bibliometrics have wide , www.cindoc.csic.es/ cybermetrics. Study of the quantitative analysis Quantitative Analysis
A security analysis that uses financial information derived from company annual reports and income statements to evaluate an investment decision.
Notes: of scholarly and scientific communications
Cyber Review: Internet Strategy Executive Newsletter, www.cybermanagement. com/cyber/cyberaug.html. Theory and practice reflections on the present and future of net commerce
Online Inc. Research, www.online inc.com. Resource guide to online magazines, conferences, and services; magazines include ONLINE; Econtent; Emedia
International KM Newsletter, www. mjm.co.uk/knowledge. Subscription information, current issue online
Intelligent Enterprise Magazine, www.intelligententerprise.com. Section on KM; for managers of business-critical applications and data; print edition available by subscription
Binary Thoughts, www.binarythoughts. com/km/index.cfm. E-zine with a subsection on KM; top stories and recent events in KM
Knowledge Management News (Hoyt Consulting), www.kmnews.com
IBM Think Thomas J. Watson coined the motto Think while managing the sales and advertising departments at the National Cash Register Company, saying "Thought has been the father of every advance since time began. 'I didn't think' has cost the world millions of dollars. Leadership, www.ibm (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) . com/thinkmag. IBM's knowledge management and leadership newsletter online; archived articles from selected years
IBM News Clippings, www.ibm.com/ services/clippings/summary_category_40056.htm.
Arthur Andersen For the U.S. Supreme Court case commonly known as Arthur Andersen, see .
Arthur Andersen LLP, based in Chicago, was once one of the "Big Five" accounting firms (the other four are PricewaterhouseCoopers, Deloitte Touche Tohmatsu, Ernst & Young and KPMG), performing Consulting, www.ac.com/services/knowledge/km_home.html
Grant Thornton, United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , www.gt.com
Grant Thornton International, www.gti.org
Arrowhead Systems Consulting, www.jeffgarner.com
KPMG KPMG Klynveld Peat Marwick Goerdeler (accounting firm)
KPMG Kaiser Permanente Medical Group
KPMG Keiner Prüft Mehr Genau (German)
KPMG Kommen Prüfen Meckern Gehen , www.kpmg.com
Delphi Group, www.delphigroup.com
GartnerGroup, www.gartner12.gartner web.com.public/static/home/home.html
Ernst and Young, http://business innovation.ey.com/research/research.html
Smith, Weaver, Smith, www.smith weaversmith.com/resource.htm. Provides good annotated list of KM journals
Hoyt Consulting, www.kmnews.com
TFPL TFPL The Fantasy Poker League (UK), www.tfpl.com
Business and Management Sites with KM Links
The Management Roundtable, www.roundtable.com. Information resources (1) The data and information assets of an organization, department or unit. See data administration.
(2) Another name for the Information Systems (IS) or Information Technology (IT) department. See IT. for product development professionals
Sales and Field Force Automation online, www.sffaonline.com. KM for sales and marketing
www.kpmginsiders.com, Knowledge management for the insurance industry
American Management Association, www.amanet.org
Work Space International Ltd, www.workspaceinternational.com. Provides links to sites, books, articles, and information on KM
a. 1. Consisting of five; arranged by fives.
(Zool.) a fanciful classification based on the hypothesis that each group contains five types.
Quinary a set of five things. , www.quinary.it/mainareas/ knowledge_management.html. Links to KM and language technologies
Gensym Corp., www.gensym.com/ company/links.htm. Links to resources and organizations on control, automation, and management
Sites Associated with Major KM Figures
Sveiby Knowledge Management (focuses on his and others' KM publications), www.sveiby.com.au. Virtual library, publications; major bibliography at: www.sveiby.com.au/ KMref40.html
Knowledge Research Institute (Schema Press, Karl and Elisabeth Wiig), www.krii.com. Articles, diagrams on KM, links, but mostly their own work on KM
Telos, www.knowledgebusiness.com. The KM site of Rory Chase, well-known consultant in KM. Large set of links to other sites; also site of KNOW network for KM practitioners to share lessons learned/best practices
Buckman Laboratories (an enthusiastic adopter of KM), www.knowledgenurture.com ("The Buckman Room"). Designed and created to encourage and enable those who want to become involved with KM; offers a starter kit of KM articles; the library section provides excellent access to Web resources
David Skyrme (UK consultant), www.skyrme.com. Rich but complex site; focuses on reports by Skyrme in the area of KM implementation; useful "curriculum" material to learn about KM
www.inquiry.com. Answers information professionals; forums for software questions; conferences, magazines, downloaded software
DevX: Information service, www.devx.com. The Development Exchange; library of software available for download; product guide
Best Practices in KM
Best Practices, LLC (Logical Link Control) See "LANs" under data link protocol.
LLC - Logical Link Control , www.best_in_class. com/forums/. Best practices research, benchmarking studies, consultation, networking opportunities, KM
Focus on Intellectual Capital
Knowinc.com, www.knowinc.com. Means to accelerate the value-adding capacities of intangible assets; knowledge management links and library; KM events calendar
Human Source, www.humansource. com. Human intellectual capital; articles, books, links
ICEX ICEX Instituto Español del Comercio Exterior -- Intellectual Capital Development Firm, www.icex.com. Intellectual capital and knowledge management news and events; research, projects, links
Other Knowledge Management Sites
Knowledge Transfer International, www.ktic.com. News and information relating to relating to relate prep → concernant
relating to relate prep → bezüglich +gen, mit Bezug auf +acc all aspects of KM; knowledge centers, archives, publications, white papers, and knowledge links
www.kmonline.com. Focuses on the technology behind KM and the companies creating that technology
KM World Conference and Exposition, www.kmexpo.com
Logistics Management Logistics Management is that part of Supply Chain Management that plans, implements, and controls the efficient, effective, forward, and reverse flow and storage of goods, services, and related information between the point of origin and the point of consumption in order to meet Institute, www.lmi.org. Assists government and nonprofit organizations
Artificial Intelligence Applications Institute The Artificial Intelligence Applications Institute (AIAI) at the School of Informatics at the University of Edinburgh is a non-profit technology transfer organisation that promotes the benefits of the application of Artificial Intelligence research to commercial, industrial, and , University of Edinburgh (body, education) University of Edinburgh - A university in the centre of Scotland's capital. The University of Edinburgh has been promoting and setting standards in education for over 400 years. , www.aiai.ed.ac.uk/~am/kamlnks.html. Artificial intelligence applications in KM
[EC.sup.2] -- USC An abbreviation for U.S. Code. , www.ec2.edu/kworld/ knowledge/
Book reviews at www.s1.webtrax.com. au/BB/Topic/Knowledge.bbd#top.
There are links to 114 Web sites relevant to KM accessible from "Records and Information Management Resource List," sponsored by the Rio Grande Rio Grande, city, Brazil
Rio Grande (rē` grän`dĭ), city (1991 pop. Chapter of ARMA, available at www.arma.org/resources/resources.htm
Note: Many books on KM have been published in recent years. Excellent bibliographic access to them is provided in several of the Web sites already noted. Here, then, are several books often quoted or mentioned. (Access to those in print and those to be published is at Amazon.com)
Allee, Verna. The Knowledge Evolution: Expanding Organizational Intelligence Organizational intelligence (OI) is the capability of an organization to comprehend and conclude knowledge relevant to its business purpose.
OI can be seen as the business oriented extension to knowledge management (KM), as it is the application of KM concepts to a business . Boston: Butterworth-Heinemann, 1997.
Knowledge Management Consortium Benchmarking Study: Best Practice Report. American Productivity and Quality Center. Houston, Texas “Houston” redirects here. For other uses, see Houston (disambiguation).
Houston (pronounced /'hjuːstən/) is the largest city in the state of Texas and the , 1996.
Using Information Technology to Support Knowledge Management, Consortium Benchmarking Study: Best Practice Report. American Productivity and Quality Center. Houston, Texas, 1997.
Choo, C.W. The Knowing Organization: How Organizations Use Information to Construct Meaning, Create Knowledge, and Make Decisions. New York New York, state, United States
New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of : Oxford University Press, 1998.
Davenport, Thomas H. and Laurence Prusak. Information Ecology: Mastering the Information Knowledge Environment. New York: Oxford University Press, 1997.
Davenport, Thomas H. and Laurence Prusak. Working Knowledge: How Organizations Manage What They Know. Boston: Harvard Business School Harvard Business School, officially named the Harvard Business School: George F. Baker Foundation, and also known as HBS, is one of the graduate schools of Harvard University. Press, 1998.
Drucker, Peter F. Post-Capitalist Society. New York: Harper Business, 1993.
--. Managing for the Future: The 1990s and Beyond. New York: Truman Tally Books, 1992.
--. Managing in a Time of Great Change. New York: Truman Tally Books, 1995.
Duffy, Jan. Harvesting Experience: Reaping the Benefits of Knowledge. Prairie Village, KS: ARMA International, 1999.
Hudson, William J. Intellectual Capital: How to Build It, Enhance It, Use It. New York: John Wiley, 1993.
Leonard, Barton. Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation. Boston: Harvard Business School Press, 1995.
Liebowitz, Jay and Lyle C. Wilcox, eds. Knowledge Management and its Integrative Elements. Boca Raton, FL.: CRC (Cyclical Redundancy Checking) An error checking technique used to ensure the accuracy of transmitting digital data. The transmitted messages are divided into predetermined lengths which, used as dividends, are divided by a fixed divisor. Press, 1997.
McKinnon, Sharon M., and William J. Bruns. The Information Mosaic. Harvard Business School Series in Accounting and Control. Boston: Harvard Business School Press, 1992.
Nonaka, Ikujiro and Hirotaka Takeuchi. The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. New York: Oxford University Press, 1995.
Polanyi, Michael. The Tacit Dimension. Garden City, New York Garden City, New York is a village in central Nassau County, New York in the USA, which was founded by multi-millionaire Alexander Turney Stewart in 1869. The village is located 18.5 miles to the east of mid-town Manhattan, on Long Island. : Doubleday Anchor, 1967.
--. Tacit Knowledge. New York: Doubleday, 1966.
Prusak, Laurence, ed. Knowledge in Organizations. Resources for the Knowledge-Based Economy. Boston: Butterworth-Heinemann, 1997.
--. Knowledge In Organizations (an anthology of articles). "Resources for the Knowledge-Based Economy" Series. Woburn, MA: Butterworth-Heinemann, 1997.
Roos, Johan and Georg von Krogh, eds. Organizational Epistemology. New York: Macmillan, 1995.
Saffady, William. Knowledge Management: A Manager's Briefing. Prairie Village, KS: ARMA International, 1998.
Srihantaiah, T. Kanti and Michael E. D. Koenig. Knowledge Management for the Information Professional. ASIS Monograph Series. Medford, N.J.: Information Today (for ASIS), 2000.
Stewart, Thomas A. Intellectual Capital: The New Wealth of Organizations. New York: Doubleday/ Currency, 1997.
Sveiby, Karl Erik. The New Organizational Wealth: Mangaging & Measuring Knowledge-Based Assets. San Francisco: Berrett-Koehler Publishers, 1997.
Wiig, Karl M. Knowledge Management Foundations: Thinking About Thinking -- How People and Organizations Represent, Create and Use Knowledge. Arlington, TX: Schema Press, 1993.
--. Knowledge Management Methods: Practical Approaches to Managing Knowledge. Arlington, TX: Schema Press, 1995.