Knoa EPM Wins Extraordinary Performance-Centered Tool Award.Experience & Performance Management Leader Recognized for Solution that Helps Drive Organizational Performance Organizational performance comprises the actual output or results of an organization as measured against its intended outputs (or goals and objectives). Specialists in many fields are concerned with organizational performance including strategic planners, operations, Through Human Performance NEW YORK New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of -- Knoa, the leading provider of user experience and performance management software, today announced that EPSScentral LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control , the leading worldwide provider of Electronic Performance Support Systems (EPSS (Electronic Performance Support System) A computer system that provides quick assistance and information without requiring prior training to use it. It may incorporate all forms of multimedia delivery as well as AI techniques such as expert systems and natural ) and Performance Centered Design (PCD PCD polycystic disease. [TM]) methods, has selected Knoa as an award recipient for its annual Performance Centered Design (PCD) Awards. Knoa was selected for the category of "Extraordinary PCD Tools." Extraordinary PCD Tools are innovative technologies that help anticipate and resolve user performance challenges, eliminate complexity and reduce the need for conventional IT support. Knoa Experience and Performance Manager (EPM EPM equine protozoal myeloencephalitis. ) was selected for its ability to identify end-user experience and performance issues quickly to save organizations significant dollars in implementation, training and support. "The extraordinary PCD solutions and tools, such as those offered by Knoa, foster performance by enabling immediate competency COMPETENCY, evidence. The legal fitness or ability of a witness to be heard on the trial of a cause. This term is also applied to written or other evidence which may be legally given on such trial, as, depositions, letters, account-books, and the like. 2. ," says Gary Dickelman, president and chief executive officer of EPSScentral. "Significant are the remarkable-returns-on-investment - as much as 10-fold and in the $Millions - that organizations using Knoa EPM have realized." Knoa EPM monitors application execution from the perspective of the end-user, and provides precise metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. about the user experience as well as measurements on how people interact with software applications. The software delivers the most accurate metrics possible on the performance of the application, and an unprecedented level of visibility into the actual performance of the end users. Knoa EPM provides comprehensive insight into actual end-user behavior and actionable Giving sufficient legal grounds for a lawsuit; giving rise to a Cause of Action. An act, event, or occurrence is said to be actionable when there are legal grounds for basing a lawsuit on it. metrics about end-user proficiency measured by errors and utilization statistics. Knoa EPM uncovers the specific application functions where end-users do not have the proper knowledge and skills for effective execution. Knoa's customers use this information to measure and drive adoption, monitor compliance, implement proactive application support programs, target training resources for maximum business impact and to measure their return on investment (ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). ) from support and training expenditures. "We were particularly intrigued by Knoa EPM because it provides direct feedback on how employee performance can be easily and effectively improved, allowing organizations to target remediation efforts for maximum impact with the lowest investment. In this sense, Knoa provides for knowledge work what W. Edwards Deming William Edwards Deming (October 14, 1900–December 20, 1993) was an American statistician, college professor, author, lecturer, and consultant. Deming is widely credited with improving production in the United States during World War II, although he is perhaps best known for and his quality processes and tools achieved in manufacturing. Truly remarkable," added Dickelman. EPSScentral was the first to codify codify to arrange and label a system of laws. Performance-Centered Design (PCD) as a rigorous lifecycle for creating, evaluating and improving performance-centered systems. Through its solutions practice and affiliations EPSScentral evolved PCD to embrace a variety of powerful new technologies designed to enable organizational performance through human performance. EPSScentral instituted the prestigious annual PCD Awards in 1997 to recognize innovative performance-centered tools and solutions that make a difference. "Performance management is all about understanding the difference between what you've planned and what actually happened. If that understanding stops short of end-user performance then it's just not possible to identify the root cause of business performance shortfalls," said Lori Wizdo, vice president of Marketing, Knoa Software. "Knoa EPM delivers an end-to-end analysis capability that helps our customers achieve adoption and build effective and efficient use of enterprise applications so they can achieve the business objectives that drive the investment." The 2007 PCD Awards will be presented at the Training Tech Solutions Conference and Expo in Salt Lake City, Oct. 15 - 17, 2007. About Knoa Knoa[R] Software is leading the performance management industry with end-user experience monitoring solutions that reach beyond infrastructure and application performance to monitor, measure and manage how end-users are utilizing the application to optimize business process execution. Knoa customers not only know if core enterprise applications are delivering an acceptable user experience, but also, if application users are executing key processes effectively and efficiently -- the key to achieving business value and ROI. Knoa is headquartered in New York, NY. For more information about Knoa, please visit www.knoa.com. |
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