Keynote Expands U.S. Sales Organization in Response to Growing Market Demands; Top-Level Appointments Sharpen Focus on Meeting Increased Customer Needs.

Business Editors & High-Tech Writers

SAN MATEO, Calif.--(BUSINESS WIRE)--Dec. 27, 1999

In response to strong market demand, Keynote (Nasdaq:KEYN) the Internet Performance Authority(TM), today announced key executive appointments in its U.S. sales organization.

Keynote has quintupled its base of e-commerce customers over the last year and provided an increasing variety of services to its customers. Chad Roll, formerly general manager of inside sales at Keynote, has been promoted to vice president, U.S. sales. In a separate press release, Keynote also announced today the transition of the current vice president of U.S. sales, Roger Higgins, to build and run international and strategic accounts. Kevin Brown joins Keynote as director of national accounts and David Talovic has been appointed director of service provider sales.

These appointments lay a solid foundation for the company to execute its telesales and national account sales strategies and to drive increased sales through Internet service providers.

"As our customer base has expanded dramatically, we need to respond to an increasingly diverse set of customers, from small organizations to service providers to large corporations," said Umang Gupta, chairman and CEO of Keynote. "We now have a team of seasoned sales professionals with years of experience whose number one priority is to satisfy our customers. These appointments position Keynote well to further extend our leadership position as the Internet performance authority."

Chad Roll, Vice President, U.S. Sales

Chad Roll, 39, is charged with leading the entire U.S. sales organization. Roll has more than 15 years experience in high technology sales, service and education, and is an industry pioneer in software telesales. Prior to Keynote, Roll served as vice president, sales and support, for Elron Software's network management division. He joined Elron from ON Technology (Nasdaq:ONTC) where he was vice president of domestic sales and technical support, responsible for the company's operations in Raleigh, NC, which included call center sales, technical support, and customer service.

Prior to ON Technology, Roll held executive and management roles with several high technology companies, including Texas Instruments (NYSE:TXN), Eliashim Microcomputers, Xtree Company and Command Software.

Roll has been a frequent spokesperson on network management issues at industry events, a contributing author for several trade publications, and a conference speaker for numerous professional associations, including the National Computer Security Association, NetWare Users International, and MIS Training Institute.

"The Keynote brand is synonymous with accurate, independent e-commerce site performance measurement, diagnostics and consulting," said Chad Roll. "As e-commerce continues its meteoric growth, I'm looking forward to delivering Keynote services to a continually expanding customer base across the United States."

Kevin Brown, Director, National Accounts

Kevin Brown, 42, is responsible for national accounts at Keynote and will bring increased attention to the needs of Keynote's growing roster of large customers. Prior to joining Keynote, Brown spent a year at Westec Interactive Security and almost 10 years at TRW Information Systems (NYSE:TRW) in a variety of sales and service management positions.

David Talovic, Director, Service Provider Sales

David Talovic, 38, joined Keynote in March 1997. He has developed and managed many of the company's large customer relationships and has been responsible for building Keynote's business with Internet service providers and web-hosting companies, important components of Keynote's distribution strategy. In his new position, Talovic's responsibilities expand to include application service providers (ASPs) and companies involved in caching, content distribution and streaming media. Prior to Keynote, Talovic spent two years at Ramp Networks (Nasdaq:RAMP) in channel sales and ten years at Sun Microsystems (Nasdaq:SUNW).

About Keynote

Keynote is the largest provider of Internet performance measurement, diagnostic and consulting services to companies that operate e-commerce web sites. The company markets Keynote Perspective(tm) and Keynote Lifeline(tm), global real-time services that measure, assure and improve the Quality of Service of e-commerce web sites around the world.

The company captures over 15 million performance measurements daily using Keynote's global infrastructure of over 220 measurement computers connected to the major Internet backbones in over 90 statistically selected Internet access locations across 45 metropolitan areas worldwide. Internet performance and availability data are collected at Keynote's sophisticated operations center and are instantly available to customers through any web browser.

Keynote customers include over 500 leading e-commerce web sites and hosting companies including AdForce (Nasdaq:ADFC), Amazon.com (Nasdaq:AMZN), CDNow (Nasdaq:CDNW), Compaq Computer (NYSE:CPQ), Cisco Systems (Nasdaq:CSCO), Dell Computer (Nasdaq:DELL), Digex (Nasdaq:DIGX), DoubleClick (Nasdaq:DCLK), Exodus Communications (Nasdaq:EXDS), Microsoft (Nasdaq:MSFT), National Semiconductor (NYSE:NSM), and SABRE Holdings (NYSE:TSG).

For further information about Keynote, visit the Keynote web site at http://www.keynote.com or contact the company at Keynote Systems, Inc., 2855 Campus Drive, San Mateo, California 94403, telephone [phone], fax [phone], email [e-mail].

Note to Editors: Keynote, Perspective(TM), Lifeline(TM), AccuStat and The Internet Performance Authority(TM) are trademarks of Keynote Systems, Inc. Other trademarks are the property of their respective owners.