KeyCorp Implements Authoria HR to Provide Comprehensive Single Source Benefits Solution.

Business/Technology Editors

WALTHAM, Mass.--(BUSINESS WIRE)--Oct. 16, 2001

Financial Services Leader Gives Employees 24/7 Access to

Personalized Benefit and HR Information

Authoria Inc., the trusted world leader in personalized, dynamically generated, Web-based communication, today announced that its Authoria HR 3.0 system has been implemented by KeyCorp (NYSE:KEY). Cleveland-based KeyCorp, is one of the nation's largest multiline financial services companies with assets of approximately $86 billion.

"Key's success and longevity reflect its outstanding commitment not only to its customers but to its employees," commented Tod Loofbourrow, president and CEO of Authoria. "As companies look for innovative ways to retain employees, increased emphasis is being placed on developing stronger communication channels across the enterprise. Authoria HR is an ideal solution for companies that look to increase employer-employee communication."

Authoria HR 3.0 empowers employers to deliver intelligent, personalized, Web-based answers to thousands of benefit and HR policy questions. Since implementing Authoria HR 3.0 in June 2001, the application is successfully assisting Key employee service representatives in communicating benefit plan and HR policy information to Key's nearly 22,000 employees in 46 states. Authoria HR 3.0 - which can be deployed via the Web, HR intranets for employee self-service (ESS), or within call centers - uses a knowledgebase designed to handle the complex nature of employee information, benefit plan design and HR policy design.

"The Authoria product provided a significant enhancement to our HR infrastructure and enabled us to provide more effective service to Key employees," said Robert Laski, senior vice president at Key's Employee Service Unit. "By providing our employee service representatives with fast access to dynamic, personalized and consistent answers to employees' questions about their 401(k) plans, vacation time, and other work/life matters, Key employees can better serve clients knowing that their own benefit needs have been met."

Authoria HR combines the information from existing HR management systems (HRMS) proprietary company policies with Authoria's knowledgebase to provide a single, comprehensive benefits profile for each employee. This new interface dramatically reduces the time previously needed to research and answer questions from separate, disparate systems. Laski added that Authoria HR is replacing the interface used by Key's call center employee service representatives (ESRs). "After the very first day the system was up and running, we already had tremendous positive feedback about how much the employee services representatives liked the personal profile page."

About Authoria

Authoria is the trusted world leader in personalized, dynamically generated, Web-based communication. Authoria's software allows employers and health care insurers to communicate vital information to their employees and customers via the Internet, intranet or call center - anywhere, anytime. Millions of people rely on Authoria's products through leading outsourcers such as Buck Consultants, Inc. and Exult and Global 2000 industry leaders such as McDonald's Corporation, T. Rowe Price, Weyerhaeuser and Wells Fargo. With a unique blend of Internet technology and an unparalleled knowledgebase, Authoria HR(TM) 3.0, Authoria eSPD(TM), and Authoria AnswerWise(TM), provide employers and healthcare insurance companies with applications to deliver intelligent, personalized, Web-based answers to thousands of benefit and HR policy questions. Authoria's products instantly and dynamically generate answers to employee and member questions based on their individual needs.

Incorporated in 1997, Authoria has been ranked three times by Inc. Magazine as one of America's fastest-growing private companies and by Deloitte & Touche in the New England Fast 50 and National Fast 500. For more information, visit the Company's Web site at www.authoria.com or call 781-530-2000.

About KeyCorp

Cleveland-based KeyCorp (NYSE:KEY) is one of the nation's largest multiline financial services companies, with assets of approximately $86 billion. Key companies provide investment management, retail and commercial banking, retirement, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company's businesses deliver their products and services through facilities located in 46 states; a network of approximately 2,400 ATMs; telephone banking centers (1.800.KEY2YOU); and a Web site, Key.com(R), that provides account access and financial products 24 hours a day.

Note to editors: Authoria, Authoria HR, Authoria eSPD, and Authoria AnswerWise are trademarks of Authoria Inc. All other product names and references contained herein remain the trademarks or registered trademarks of their respective companies.