Kana launches integrated on-demand suite.

Multichannel customer service solutions provider Kana has announced the availability of an integrated suite of on-demand customer service solutions. Based on KANA's on-premise applications, the KANA OnDemand suite was designed to deliver the enterprise-class security, reliability and performance required for high-volume customer service operations, as well as the traditional benefits of a software as a service solution, including lower total cost of ownership, more rapid implementation and faster time-to-value. Organizations can deliver more efficient and consistent managed services across all channels, including e-mail, chat, call center and Web self-service.

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