Kana launches integrated on-demand suite.Multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple customer service solutions provider Kana (Japanese) kana - The two Japanese syllabaries, hiragana and katakana. has announced the availability of an integrated suite of on-demand On-Demand refers to a service or feature which addresses the user's need for instant gratification and immediacy of use. In most cases the value proposition for an on-demand service is wrapped up in the fact that the user or consumer of the service avoids a significant up-front customer service solutions. Based on KANA's on-premise applications, the KANA OnDemand suite was designed to deliver the enterprise-class security, reliability and performance required for high-volume customer service operations, as well as the traditional benefits of a software as a service solution, including lower total cost of ownership, more rapid implementation and faster time-to-value. Organizations can deliver more efficient and consistent managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality across all channels, including e-mail, chat, call center and Web self-service. www.kana.com |
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