Kana Provides Online Customer Service for Bidders To QXL.com's Wembley Stadium Memorabilia Auctions.Business Editors REDWOOD CITY Redwood City, city (1990 pop. 66,072), seat of San Mateo co., W Calif., on San Francisco Bay; inc. 1868. Manufactures include commmunications, electrical, electronic, and medical equipment. , Calif.--(BUSINESS WIRE)--Sept. 27, 2000 Over 18,000 bids accepted to date in exclusive QXL QXL Quixell (European online auction website) QXL Quark Express Element Library .com Wembley Stadium For the old stadium, see Wembley Stadium (1923). For the railway station, see Wembley Stadium railway station. Football in England auction Kana Communications (Nasdaq:KANA), a leading provider of enterprise relationship management (eRM) solutions, announced today that it is powering the communications between bidders and QXL.com (LSE LSE - Language Sensitive Editor :QXL; Nasdaq:QXLC), Europe's premier online auction site for the Wembley Stadium auctions. 18,000 bids have been placed so far, with items such as tickets for the 1948 Olympics, turnstiles, LiveAid memorabilia, and photographs of the many Wembley celebrities, football match programs and Wembley signage being sold. QXL.com is the exclusive online auctioneer for the Wembley auction and chose Kana to manage the flow of inbound and outbound e-mails. "The Wembley auction is proving very popular with QXL members across the board," commented Marc Charron, UK managing director, QXL.com. "The challenge is to continue giving customers quick response and personal service, no matter how high the volume is. Kana's solution gives us the assurance that we are effectively managing interactions and communicating with our customers in the most effective way." "Kana is delighted to be involved in such a high profile international event," said David Fowler David Fowler may refer to:
About QXL.com QXL.com is a pan-European online auction community. QXL.com conducts consumer-to-consumer and business-to-consumer auctions in eleven languages and twelve currencies. The QXL.com online auction community facilitates trading 24 hours a day, seven days a week in an efficient, convenient and entertaining environment. QXL.com enables buyers to bid on merchandise and services from across Western Europe Western Europe The countries of western Europe, especially those that are allied with the United States and Canada in the North Atlantic Treaty Organization (established 1949 and usually known as NATO). which are sold by QXL.com, QXL.com members and merchants. QXL.com also enables sellers to locate and trade with buyers in new geographic markets. A wide selection of merchandise and services is available on our online auction community, ranging from computer software and hardware, consumer electronics, household appliances and collectibles to travel-related items and sports equipment. QXL.com is a publicly traded company publicly traded company A company whose shares of common stock are held by the public and are available for purchase by investors. The shares of publicly traded firms are bought and sold on the organized exchanges or in the over-the-counter market. with its shares listed on the London Stock Exchange London Stock Exchange London marketplace for securities. It was formed in 1773 by a group of stockbrokers who had been doing business informally in local coffeehouses. and the Nasdaq National Market. On 16 May 2000, QXL.com announced the proposed acquisition of ricardo.de AG in a share-for-share exchange, as amended on 18 August 2000. The Board of Directors of QXL.com expects the acquisition of ricardo.de AG to be completed by the end of October 2000. QXL.com provides access to the QXL.com trading community in: -- UK - www.qxl.com and www.qxl.co.uk - launched in November 1997 -- Germany - www.qxl.de - launched in October 1998 -- France - www.qxl.fr - launched in December 1998 -- Italy - www.qxl.it - launched in June 1999 -- Netherlands - www.qxl.nl - launched in October 1999 -- Norway - www.qxl.no - acquired in December 1999 -- Denmark - www.qxl.dk - acquired in January 2000 -- Spain - www.qxl.es - launched in February 2000 -- Poland - www.allegro.pl - acquired in March 2000 -- Sweden - www.bidlet.se - acquired in June 2000 -- Finland - www.bidlet.fi - acquired in June 2000 -- Belgium - www.qxl.be - launched in July 2000 About Kana Communications Inc. Kana Communications, Inc. (Nasdaq:KANA), a leading provider of web-architected enterprise relationship management solutions, delivers a broad range of world-class, integrated e-business and interaction applications with a modular and scalable platform for both Internet and Global 2000 companies. Kana solutions deliver personal portals that offer customers, partners and the enterprise a global view of their communications and relationships. This global view includes managing the full set of communications channels such as e-mail, Web, chat, instant message, VOIP (Voice Over IP) A digital telephone service that uses the public Internet as well as private backbones instead of the traditional telephone network. Many companies, including Vonage, 8x8 and AT&T (CallVantage), typically offer calling within the country for a , phone and person-to-person, as well as e-business and communications applications to integrate the marketing, sales and service functions. This full-service suite enables e-businesses to compete and succeed in today's customer-driven economy. For more information about the solutions found in more than 700 companies, including 8 of the 10 most trafficked Web sites, please visit Kana at http://www.kana.com. Kana Communications, Kana and the Kana logo are trademarks of Kana Communications, Inc. All other company and product names may be trademarks of their respective owners. Cautionary Note Regarding Forward-looking Statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. Under the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995: Information in this release that involves Kana's expectations, beliefs, hopes, plans, intentions or strategies regarding the future are forward-looking statements that involve risks and uncertainties. These statements include statements about Kana's strategies in the marketplace, its market position and its relationship with customers. All forward-looking statements included in this release are based upon information available to Kana as of the date of the release, and we assume no obligation to update any such forward-looking statement. These statements are not guarantees of future performance and actual results could differ materially from our current expectations. Factors that could cause or contribute to such differences include, but are not limited to, the successful integration of Silknet, competition, increased competition due to Kana's expanded product offering, risks associated with the evolving and varying demand for customer communication software, our ability to expand our operations, the successful integration BEI Bei (pā, bā), river, c.200 mi (320 km) long, formed by the union of two headstreams in the Nanling Mts., N Guangdong prov., S China. It flows S into the Xi River, E of Guangzhou, to form the Pearl River delta. and NetDialog, acceptance of email and the Internet as a communications medium, litigation An action brought in court to enforce a particular right. The act or process of bringing a lawsuit in and of itself; a judicial contest; any dispute. When a person begins a civil lawsuit, the person enters into a process called litigation. over property rights, and general economic factors. These and other factors are risks associated with our business that may affect our operating results are discussed in the Company's filings with the Securities and Exchange Commission ("SEC") including our registration statements on Form S-4 and S-1, Annual Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. and quarterly reports on Form 10-Q Form 10-Q See 10-Q. . |
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