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Kaidara announces enhanced tool, accelerates knowledge base creation.


Kaidara Software, Inc., a provider of software for building, managing and maintaining knowledge bases with problem-solving data, has announced the release of its Text2Data v3. The enhancements to the Text2Data tool, which is used in conjunction with Kaidara Advisor, assist customers in transforming unstructured (or semi-structured) data sources for inclusion in a knowledge base. The enhanced features in Text2Data provide advanced text mining and data modeling capabilities for accurate retrieval and rapid re-use of unstructured information in order to expand knowledge bases used to diagnose diagnose /di·ag·nose/ (di´ag-nos) to identify or recognize a disease.

di·ag·nose
v.
1. To distinguish or identify a disease by diagnosis.

2.
 and solve complex customer support problems.

[ILLUSTRATION OMITTED]

Text2Data is designed to add structure and meaning to textual tex·tu·al  
adj.
Of, relating to, or conforming to a text.



textu·al·ly adv.
 information by extracting values and indexing the text with well-defined domain concepts. Text2Data mines text directly to find concepts and to help uncover syntactic Dealing with language rules (syntax). See syntax.  variations and synonyms that can be included in a data model. This produces information that can be exploited to find similarities between situations, issues and questions for accurate capturing of knowledge and quick retrieval of answers from a repository (1) A database of information about applications software that includes author, data elements, inputs, processes, outputs and interrelationships. A repository is used in a CASE or application development system in order to identify objects and business rules for reuse.  of possible solutions. Text2Data can also be used to enrich textual material so it can be analyzed an·a·lyze  
tr.v. an·a·lyzed, an·a·lyz·ing, an·a·lyz·es
1. To examine methodically by separating into parts and studying their interrelations.

2. Chemistry To make a chemical analysis of.

3.
 with standard reporting tools and statistical techniques for decision support. Using reporting tools and analytic an·a·lyt·ic or an·a·lyt·i·cal
adj.
1. Of or relating to analysis or analytics.

2. Expert in or using analysis, especially one who thinks in a logical manner.

3. Psychoanalytic.
 methods, customers can identify common patterns (such as the frequency of a problem or the most effective path to a problem's resolution). Further, the data can also be used to uncover problems caused by product design issues; and it can identify forthcoming customer requirements.

www.kaidara.com
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Title Annotation:customer relationship management software
Publication:Customer Interaction Solutions
Article Type:Brief Article
Geographic Code:4EUFR
Date:Jun 1, 2005
Words:245
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