KIA CARS SOUR BUYERS, STUDY SHOWS.
Byline: Ben Sullivan Daily News Staff Writer
Does Kia mean ``lemon'' in Korean? It does, according to according to
1. As stated or indicated by; on the authority of: according to historians.
2. In keeping with: according to instructions.
3. a survey by the California Public Interest Research Group.
The South Korean automaker's cars topped the 1998 California Lemon Index, compiled by CalPIRG and released last week, because Kia faced the highest rate of arbitration cases, per volume of autos sold in 1997, under the state's lemon law lemon law n. statutes adopted in some states to make it easier for a buyer of a new vehicle to sue for damages or replacement if the dealer or manufacturer cannot make it run properly after a reasonable number of attempts to fix the car. . There was arbitration about one of every 40 cars that Kia sold in the state: 95 cases among 3,757 sales, CalPIRG reported.
By comparison, feel-good car maker Saturn had the best results, with six arbitration cases and 28,998 cars sold: one case for every 4,833 cars.
``Saturn's competitors are making lemons, while Saturn is
The Saturn I was the United States' first dedicated "space launcher," a rocket designed specifically to launch loads into Earth orbit. making lemonade,'' Rosemary rosemary [ultimately from Lat.,=dew of the sea], widely cultivated evergreen and shrubby perennial (Rosmarinus officinalis) of the family Labiatae (mint family), fairly hardy and native to the Mediterranean region. It has small light-blue flowers. Shahan, president of a nonprofit A corporation or an association that conducts business for the benefit of the general public without shareholders and without a profit motive.
Nonprofits are also called not-for-profit corporations. Nonprofit corporations are created according to state law. consumer group, CARS, said in a written statement accompanying the CalPIRG report.
The report pointed out that, among the Big Three automakers, General Motors did the best but none fared especially well with its primary nameplate cars, CalPIRG said. Ford had the dubious distinction of leading the group, with one out of every 301 cars sold in the state winding up as the subject of arbitration, the report states, while the rate for Chrysler was one in every 304 cars and for GM, one in every 877.
Of course, Saturn is a unit of GM, so CalPIRG's generalization gen·er·al·i·za·tion
1. The act or an instance of generalizing.
2. A principle, a statement, or an idea having general application. was, well, a bit too general.
The research group surveyed only the 14 car companies with state-certified arbitration programs and did not mention any details of how they dealt with the disgruntled dis·grun·tle
tr.v. dis·grun·tled, dis·grun·tling, dis·grun·tles
To make discontented.
[dis- + gruntle, to grumble (from Middle English gruntelen; see customers.
``There is a massive difference between car companies when it comes to proper treatment,'' said Jon Golinger, CalPIRG's consumer program director. ``Some companies give you a refund. Some give you the runaround run·a·round
1. Informal Deception, usually in the form of evasive excuses.
2. Printing Type set in a column narrower than the body of the text, as on either side of a picture. .''
Under California's lemon law, a new or used car is a lemon if it is not fixed within a reasonable number of repair attempts for a given problem while a manufacturer's warranty or a service contract is in effect.
Car makers that participate in the state's arbitration process must resolve consumer disputes within 40 days after a customer applies for an arbitration hearing. CalPIRG said that in some cases the process drags on for months in which customers are unable to use their vehicles.
WORST TO FIRST
The number of arbitration cases per cars sold among car makers with state-certified arbitration programs.
MAKER CARS SOLD PER CASE
AM General 79
General Motors 877
BOX: WORST TO FIRST (see text)