KANA releases KANA Response 7.5. (New Products).KANA, a provider of external-facing CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solutions, recently announced the availability of KANA Response software version 7.5, designed to enable global enterprises to provide mote (reMOTE) A wireless receiver/transmitter that is typically combined with a sensor of some type to create a remote sensor. Some motes are designed to be incredibly small so that they can be deployed by the hundreds or even thousands for various applications (see smart dust). immediate and effective response to customer inquiries in most major languages. One of the modular solutions that make up the KANA iCARE suite of products, KANA Response 7.5 is the latest in a series of product releases that aim to provide features and functionality that meet the evolving needs of global enterprises. Response 7.5 is a fully internationalized product and accommodates localization Customizing software and documentation for a particular country. It includes the translation of menus and messages into the native spoken language as well as changes in the user interface to accommodate different alphabets and culture. See internationalization and l10n. , enabling companies worldwide to answer inbound mail and Web inquiries intelligently and cost-efficiently, regardless of which language the e-mail was written in. Additional benefits of KANA Response 7.5 include zero-maintenance and administration at the agent desktop; seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. with KANA's Web-based self-service system, KANA IQ software; and a new Web-based client. KANA Response 7.5 includes the following features and benefits: f ull internationalization The support for monetary values, time and date for countries around the world. It also embraces the use of native characters and symbols in the different alphabets. See localization, i18n, Unicode and IDN. internationalization - internationalisation at the architecture level enabling a customer service representative (CSR (1) (Customer Service Representative) A person who handles a customer's request regarding a bill, account changes or service or merchandise ordered. Agents in call centers are known as CSRs. See call center. ) to view and respond to multilingual content; a new Web-based client enabling improved functionality, speed and ease of use without the installation requirements; integration with KANA's Web self-service application, KANA IQ; and multi-channel service analytics for analyzing customer inquiries, evaluating performance and accuracy of the e-mail system and customer service agents. KANA Response 7.5 is part of the KANA iCARE suite. www.kana.com |
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