KANA Wins "Trend-Setting Product" Award from KMWorld Magazine for the Third Consecutive Year.KANA Response recognized for increasing customer satisfaction and dramatically lowering costs through intelligent, high-volume e-mail response management A set of applications for managing large amounts of e-mail from customers and prospects. Such systems distribute the messages to appropriate users and agents and keep track of their responses to ensure requests are answered. They also provide detailed metrics of message volume and response times. MENLO PARK Menlo Park. 1 Residential city (1990 pop. 28,040), San Mateo co., W Calif.; inc. 1874. Electronic equipment and aerospace products are manufactured in the city. Menlo College and a Stanford Univ. research institute are there. 2 Uninc. , Calif. -- KANA Software Kana Software, Inc., usually rendered KANA (NASDAQ: KANA) is a software company, located in Menlo Park, California. It was founded in 1996 by Mark Gainey as Kana Communications. KANA's current CEO and chairman of the board is Michael Fields. , Inc. (OTCBB OTCBB See OTC Bulletin Board (OTCBB). : KANA.OB), a world leader in multi-channel See multichannel. customer service, today announced that KMWorld magazine has named its highly scalable e-mail response management solution, KANA Response, a "Trend-Setting Product of 2007." The KANA solution was recognized for its ability to bolster This article is about the pillow called a bolster. For other meanings of the word "bolster", see bolster (disambiguation). A bolster (etymology: Middle English, derived from Old English, and before that the Germanic word bulgstraz customer satisfaction and loyalty through the delivery of fast, reliable and accurate service, amidst a·midst prep. Variant of amid. [Middle English amiddes : amidde; see amid + -es, adverbial suffix; see -s3.] rising e-mail volumes. KMWorld editors assembled as·sem·ble v. as·sem·bled, as·sem·bling, as·sem·bles v.tr. 1. To bring or call together into a group or whole: assembled the jury. 2. its list of trend-setting products following discussions with colleagues, analysts and users - from C-level C-level category level (US DoD) C-Level Top-Level Executive (CEO, CRO, CIO) executives to front-line knowledge workers. The complete list is featured in the publication's September 2007 issue. Hugh McKellar, KMWorld editor-in-chief, said, "More than 650 individual products were considered by our team of editors, analysts, integrators and users for this year's list of Trend-Setting Products. KANA is being acknowledged for its willingness to listen and serve its customers in useful and innovative ways." Part of KANA's award-winning, multi-channel customer service suite, KANA Response is designed to handle more than 500,000 inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound e-mails every day in virtually any language, ensuring fast, reliable, and accurate service. The only e-mail solution that automates the process of capturing, documenting, interpreting, routing and prescribing answers, KANA Response streamlines high-volume e-mail and Web form management. In addition, KANA Response new classification capabilities, organizations can auto-respond with confidence to greater quantities of email; deliver more accurate auto-responses; and reduce their administrative overhead. These next-generation classification capabilities automatically 'learns' from the experience of your best agents to reduce costs and increase accuracy. With flexible options for on-premise or Software-as-a-Service (SaaS) deployment, KANA Response offers a truly effective solution for delivering exceptional customer service while meeting the staffing, budget and infrastructure needs of any organization. "We are pleased to be recognized by industry experts for our latest product innovations and ongoing commitment to deliver the best multi-channel customer service solutions on the market," said Marchai Bruchey, chief marketing officer at KANA. "In particular, we are honored hon·or n. 1. High respect, as that shown for special merit; esteem: the honor shown to a Nobel laureate. 2. a. Good name; reputation. b. to be singled out for the third consecutive year with KMWorld's distinctive 'Trend-Setting Product of 2007' Award." The complete list of Trend-Setting Products is featured in the September 2007 issue of KMWorld magazine and is also available on its website at: http://www.kmworld.com. About KMWorld The leading information provider serving the knowledge management systems market, KMWorld covers the latest in Content, Document and Knowledge Management and informs more than 50,000 subscribers about the components and processes and subsequent success stories that together offer solutions for improving business performance. About KANA KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including e-mail, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. For more information visit www.kana.com. NOTE: KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners. |
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