KANA Software Completes Acquisition of eVergance.

MENLO PARK, Calif. -- KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced that it has completed its acquisition of eVergance Partners, LLC, a management consulting and systems integration firm offering end-to-end consulting services for CRM optimization, knowledge management, and Web self-service deployments. With the completion of this transaction, eVergance will operate as an independent subsidiary of KANA.

As previously announced, the acquisition is expected to be accretive to KANA for 2007.

eVergance consultants bring a blend of operational, business, and technology expertise gained from top consulting firms and FORTUNE 50 organizations including Accenture, JPMorgan Chase, McKinsey, and Sprint.

eVergance will continue to provide strategic consulting and systems integration services in several key verticals including telecommunications, financial services, healthcare, and technology. eVergance will also provide a new set of offerings to KANA customers that complement and extend the services currently provided by KANA and its partners. KANA customers will also be able to take advantage of eVergance's deep domain expertise in customer service technology and best practices.

About KANA

KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers, and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. For more information visit www.KANA.com.

About eVergance

eVergance is a management consulting and systems integration firm offering end-to-end consulting services for CRM optimization and Web self-service. With extensive contact center, knowledge management, and strategic planning experience, eVergance offers a practical, balanced approach that delivers exceptional results. Founded in 2002, eVergance has helped over 100 clients enhance their customer experience and deliver measurable organizational value.

Cautionary Note Regarding Forward-looking Statements Under the Private Securities Litigation Reform Act of 1995:

Information in this release regarding KANA's forecasts, projections, expectations, beliefs, and intentions are forward-looking statements that involve risks and uncertainties. These forward-looking statements include statements regarding the expectation that the acquisition will be accretive, and statements regarding the anticipated benefits of the acquisition. All forward-looking statements included in this release are based upon information available to KANA as of the date of this release, which may likely change, and we assume no obligation to update any such forward-looking statement. These statements are not guarantees of future performance and actual results could differ materially from our current expectations. Factors that could cause or contribute to such differences include, but are not limited to: competition in our marketplace, including introductions of new products or services, or reductions in prices, by competitors; risks associated with lack of market acceptance of KANA's products or services; inability to enhance and develop our products and services within budget and on schedule; inability to attract and retain qualified employees, to manage cash and expenditures or to expand sales; and slow economic conditions, particularly as they affect spending by our prospective customers on SRM and similar enterprise software products and related services. These and other factors are risks associated with our business that may affect our operating results and are discussed in KANA's filings with the Securities and Exchange Commission, including our most recent annual report on Form 10-K and our quarterly reports on Form 10-Q.

NOTE: KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.