KANA Releases New iCARE Suite. (New Products).KANA, a provider of external-facing eCRM solutions, has announced the release of its integrated iCARE suite. KANA iCARE (Intelligent Customer Acquisition and Retention for the Enterprise) is a Web-architected J2EE (Java 2 Platform, Enterprise Edition) A platform from Sun for building distributed enterprise applications. J2EE services are performed in the middle tier between the user's machine and the enterprise's databases and legacy information systems. and COM (1) (Computer Output Microfilm) Creating microfilm or microfiche from the computer. A COM machine receives print-image output from the computer either online or via tape or disk and creates a film image of each page. eCRM suite that was designed to provide organizations with a scalable, external-facing contact center solution. The KANA iCARE suite is available as a complete suite or as individual products. The suite is a complete and fully integrated eCRM solution that includes a scalable contact center solution, an inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound and outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" e-mail management system, a robust knowledge base for self- and assisted-service and sophisticated marketing and analytics. www.kana.com/800-737-8738 |
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