KANA Embeds TIBCO(R) BusinessWorks to Improve Call Center Integration; Enhanced Enterprise Application Integration Capabilities Shorten Implementation Times; Enable Organizations to Better Leverage Customer Data.

MENLO PARK, Calif. -- KANA Software, Inc. (NASDAQ: KANAE), a leading provider of Service Resolution Management (SRM) solutions, today announced that it has forged a partnership with TIBCO Software Inc. (NASDAQ:TIBX), a leading business integration and process management software company that enables real-time business. As part of the agreement, KANA will embed TIBCO(R) BusinessWorks into its SRM offering. The combined solution will provide greater integration with enterprise applications and increase time-to-market by up to 50 percent.

TIBCO BusinessWorks, a standards-based platform for rapid deployment of enterprise integration, will provide KANA with an extensible integrated services environment and a service-oriented architecture platform upon which to deliver the KANA solution. The TIBCO technology will enable KANA customers to easily integrate KANA Resolution, the first process-driven customer service solution exclusively focused on resolution within the customer support process, with existing applications in the call center.

A key feature of KANA Resolution, KANA Integration Manager includes seven pre-built adapters from TIBCO's vast library of adapters enabling seamless integration with call center applications, such as Siebel, Clarify, Oracle, Peoplesoft and SAP. As a result, KANA Resolution brings real-time information, such as customer history, shipping and billing, into a single integrated view, providing contact center agents with the tools necessary to quickly and accurately resolve customer inquiries across all channels.

"Keeping costs down while improving service and generating revenue continues to be a business driver in the call center," said H.A. Schade, vice president of product management at KANA. "As a result, organizations simply cannot afford to 'rip and replace' existing CRM systems. Working with TIBCO, KANA gives companies the ability to easily integrate applications with call centers now and in the future, so that corporations can maximize their return on existing investments."

Because it is Web-service enabled, KANA Resolution can be integrated into a service-oriented architecture (SOA), which enables interoperability among all applications and significantly reduces implementation times. In addition, KANA Integration Manager allows companies to manage the entire lifecycle of integration projects. As organizations upgrade applications within the call center, KANA can easily plug-in updated adapters from TIBCO's extensive library, ensuring uninterrupted integration with KANA Resolution.

"Businesses are quickly realizing that a services-oriented architecture is necessary to achieve true business agility and future-proof the business," said Ram Menon, senior vice president, Worldwide Marketing, TIBCO. "TIBCO provides a robust SOA and Web services platform upon which to build service-oriented business applications and services. This platform enables KANA to deliver improved service resolution, enabling its customers to achieve rapid and ongoing integration in the call center environment."

About TIBCO Software Inc.

TIBCO Software Inc. (NASDAQ:TIBX) is a leading business integration and process management software company that enables real-time business. Real-Time Business is about helping companies become more cost-effective, more agile and more efficient. TIBCO has delivered the value of Real-Time Business, what TIBCO calls The Power of Now(R), to over 2,000 customers around the world and in a wide variety of industries. For more information on TIBCO's proven enterprise backbone, business integration, business process management, and business optimization solutions, TIBCO can be reached at [phone] or on the Web at www.tibco.com. TIBCO is headquartered in Palo Alto, CA.

About KANA

KANA is a leading provider of Service Resolution Management (SRM) solutions that improve customer satisfaction, reduce service costs, and increase revenues. KANA's award-winning suite of customer service solutions for assisted, self, and proactive service enables companies to resolve customer requests quickly and accurately across multiple channels. Built on the industry's most advanced Web architecture, KANA's solutions are in use at approximately half of the world's largest 100 companies. For more information visit www.kana.com.

Cautionary Note Regarding Forward-looking Statements Under the Private Securities Litigation Reform Act of 1995:

Information in this release regarding KANA's forecasts, projections, expectations, beliefs, and intentions are forward-looking statements that involve risks and uncertainties. All forward-looking statements included in this release are based upon information available to KANA as of the date of this release, which may likely change, and we assume no obligation to update any such forward-looking statement. These statements include statements about KANA's customers' expected benefits and results from KANA applications. These statements are not guarantees of future performance and actual results could differ materially from our current expectations. Factors that could cause or contribute to such differences include, but are not limited to: competition in our marketplace, including introductions of new products or services, or reductions in prices, by competitors; risks associated with lack of market acceptance of KANA's products or services; inability to enhance and develop our products and services within budget and on schedule; inability to attract and retain qualified employees, to manage cash and expenditures or to expand sales; inability to manage our business in light of recent personnel reductions; KANA's history of losses; the effect of potential military action and terrorist activities; and slow economic conditions, particularly as they affect spending by our prospective customers on SRM and similar enterprise software products. These and other factors are risks associated with our business that may affect our operating results and are discussed in KANA's filings with the Securities and Exchange Commission, including our most recent annual report on Form 10-K and our quarterly reports on Form 10-Q.

NOTE: KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.

TIBCO, the TIBCO logo, The Power of Now, TIBCO BusinessWorks and TIBCO Software are trademarks or registered trademarks of TIBCO Software Inc. in the United States and/or other countries. All other product and company names and marks mentioned in this document are the property of their respective owners and are mentioned for identification purposes only.