JamboTECH's HyperDial(TM) Technology Gives SalesForce.com Users the Industry's First 'Click-to-Call' Technology.AGOURA HILLS, Calif. -- Free, Downloadable 'Click-To-Call' Tool Significantly Increases Productivity For Sales and Customer Support Representatives JamboTECH (www.jambotech.com), a managed provider of next generation enhanced carrier services, today announced the SalesForce.com SalesForce-ready status of its BlackPhone 3.0 Desktop controls. BlackPhone gives SalesForce.com users access to JamboTECH's new HyperDial, the industry's first "click-to-call, record and conference" technology -- enabling sales and customer support representatives to instantly connect to one or multiple parties, via the telephone, with a simple click of a mouse. A feature of BlackPhone 3.0 Desktop Controls, the latest release of the desktop component of JamboTECH's BlackPhone suite of communication tools, HyperDial turns any phone number within SalesForce.com's client/service application platform -- Sforce -- into a live hyperlink. Users simply click on a client phone number to have BlackPhone Desktop automatically place the call. The BlackPhone suite helps businesses improve efficiency, reduce travel costs, and streamline communications via intuitive, on-demand, time-saving solutions. SalesForce.com users that are phone intensive or engage in outbound tele-sales campaigns find the HyperDial and record features invaluable. Productivity gains are immediate; along with sales management Sales Management Role and Goal Importance of sales management is critical for any commercial organization. Expanding business in not possible without increasing sales volumes, and effective sales management goal is to organize sales team work in such a manner that ensures a now has the tools to measure individual and campaign telesales telesales Noun the selling of a commodity or service by telephone telesales npl → televentas fpl telesales npl → effectiveness. Hyperdial is Sforce-ready, meaning that SalesForce.com has confirmed that the technology adheres to its published guidelines for quality, reliability and market readiness. Users can download the application for free by visiting www.jambotech.com/salesforce. To access HyperDial, users require only an Internet connection and any phone anywhere -- no VoIP, PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). or additional hardware is necessary, and it operates on both wireline and IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. . "SalesForce provides sales and customer support representatives with an extremely intuitive, easy-to-use tool that helps them efficiently manage communication to increase productivity," said John Melideo, founder, JamboTECH. "Our click-to-call technology extends the capabilities even further, turning every phone number into a clickable clickable adj (COMPUT) → cliqueable clickable adj → cliccabile link -- facilitating on-demand conferencing with one-click dialing. Together, our two companies are making communication and collaboration easier and more efficient than ever." Inside HyperDial HyperDial combines with BlackPhone 3.0 Desktop Controls' other features -- complete party control, digital recording, automated conference scheduling, seamless component integration and MS Outlook integration -- to provide robust desktop controls that simplify communications for professionals on the go. HyperDial technology converts displayed telephone numbers within Sforce into clickable objects that make possible dialing on both traditional PSTN (Public Switched Telephone Network) The worldwide voice telephone network. Once only an analog system, the heart of most telephone networks today is all digital. In the U.S. and newly emerging VoIP networks. Users can click on a HyperDial linked phone number and be connected to the displayed number through either a callback mechanism or SIP enabled device. HyperDial adapts the use of HTML HTML in full HyperText Markup Language Markup language derived from SGML that is used to prepare hypertext documents. Relatively easy for nonprogrammers to master, HTML is the language used for documents on the World Wide Web. hyperlinks to highlight telephone numbers within any HTML-based document displayed in a web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. . HyperDial phone calls are initiated using a form of messaging transmitted over the Internet to a remote web/application server that processes call requests. The call request is sent securely over the Internet via HTTPS (1) (HyperText Transport Protocol Secure) The protocol for accessing a secure Web server. Using HTTPS in the URL instead of HTTP directs the message to a secure port number rather than the default Web port number of 80. to the JamboTECH HyperDial service network, which immediately calls back the web user and, upon answer, begins dialing the phone number that was clicked. Although the initial call request and various status messages related to a HyperDial phone call occur over an active Internet connection, the actual call is conducted over traditional phone lines -- for the highest level of reliability and audio quality. JamboTECH's BlackPhone suite includes enhanced audio conferencing See audioconferencing. , web conferencing A videoconferencing session via the Internet. In order to interact with other participants, attendees use either a Web application or an application downloaded into their client machines. , desktop conferencing See videoconferencing and data conferencing. and desktop share -- all designed to make it easy and cost-effective to collaborate with colleagues, clients and business partners. SalesForce.com is the market and technology leader in on-demand customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ). Through its award-winning SalesForce.com family of products, including SalesForce and SupportForce, the company provides a comprehensive suite of CRM capabilities to help enterprises of all sizes, industries and geographies meet the complex challenge of sharing and managing information on-demand. About JamboTECH JamboTECH is a managed provider of next generation enhanced carrier services including voice activated calling and conferencing services, converged carrier switched services, and integrated mobile solutions for carriers, telecommunication service providers, and CRM companies. JamboTECH's innovative products and services enable customers to rapidly deploy high margin, differentiated, next-generation services via JamboTECH's managed, carrier class network platform. JamboTECH empowers its corporate customers and their end users by providing voice-activated access to synchronized personal or enterprise data from any connected device including cellular phones, PDAs, SIP phones and other next generation devices. |
|
||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion