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Jade Systems Corporation Receives IBM's Best Customer Service - Eastern U.S. Award.

Business Editors & High Tech Writers

LONG ISLAND CITY, N.Y.--(BUSINESS WIRE)--May 25, 2001

Jade Systems Corporation, a Premier IBM Authorized Reseller and Service Center, announced today that IBM has recognized Jade as the top IBM Service Provider in the Eastern U.S., presenting them with the "Best Customer Service - Eastern U.S." Award.

The primary measurement used to determine the IBM award recipients was outstanding customer satisfaction. According to IBM, Jade has consistently provided a high level of technical support and professional services and achieved a superior customer satisfaction score of greater than 95%. Other measurements considered were First Time Fix Rate - of which Jade scored above 90% - and Minimal Parts Used, for which Jade's usage was calculated at less than 1.1 parts used per fix.

"This award recognizes Jade's leadership in delivering world class customer service over the past year," stated Joe Ciulla, Channel Service Support Manager for IBM's Personal Computer Division, who presented the award to Jade at a ceremony recently held at the Coronado Springs Resort in Orlando, Florida. Debbi Milner, Co-CEO and President of Jade Systems announced, " We are proud of this award - it symbolizes our entire team's commitment to unsurpassed customer service, which has been vital to our success and essential to earning the trust and respect of our many valuable clients and business partners." A total of 4 awards were presented at the ceremony, identifying the top IBM Service Providers in the Eastern and Western regions of the U.S. and Canada.

Jade is a single-source IT Solution Provider dedicated to delivering the systems, services and support that accompany their complete and tailored technology solutions. A Privately Held and Certified MWBE Corporation, Jade was also recognized as the 8th Largest Woman-Owned Firm in New York (Crains New York, Oct. 2000)

A leading IT Business Solutions Provider, Jade's technology partners include: ADIC, Checkpoint, Cisco, Citrix, Compaq, Dell, Everdream, Hewlett Packard, IBM, Intellimark, Lexmark, Lotus, Microsoft, Novell and Oracle to name a few. Experience and commitment to providing the most appropriate and effective combination of IT Business Solutions have earned Jade the respect of their long-term, loyal clients. With partners throughout the world, Jade accommodates the needs of businesses nationwide and globally.

Jade's highly motivated customer service savvy professionals are proactive and dedicated to service excellence. Successfully delivering today's most powerful technologies and supporting multiple platforms and vendors, Jade provides the necessary components for a full range of Life Cycle Services, including Asset Management, Procurement, Project Management, SAN's & NAS, Network Services, System Integration, 24x7 Support Services and Professional Services.

For more information on Jade Systems Corporation, please visit www.jadenet.com
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Publication:Business Wire
Date:May 25, 2001
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