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Jade Systems Corporation Receives IBM's Best Customer Service - Eastern U.S. Award.



Business Editors & High Tech Writers

LONG ISLAND CITY, N.Y.--(BUSINESS WIRE)--May 25, 2001

Jade Systems Corporation, a Premier IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries)  Authorized Reseller and Service Center, announced today that IBM has recognized Jade as the top IBM Service Provider in the Eastern U.S., presenting them with the "Best Customer Service - Eastern U.S." Award.

The primary measurement used to determine the IBM award recipients was outstanding customer satisfaction. According to according to
prep.
1. As stated or indicated by; on the authority of: according to historians.

2. In keeping with: according to instructions.

3.
 IBM, Jade has consistently provided a high level of technical support and professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products.  and achieved a superior customer satisfaction score of greater than 95%. Other measurements considered were First Time Fix Rate - of which Jade scored above 90% - and Minimal Parts Used, for which Jade's usage was calculated at less than 1.1 parts used per fix.

"This award recognizes Jade's leadership in delivering world class customer service over the past year," stated Joe Ciulla, Channel Service Support Manager for IBM's Personal Computer Division, who presented the award to Jade at a ceremony recently held at the Coronado Springs Resort in Orlando, Florida The city of Orlando is a major city in central Florida and is the county seat of Orange County, Florida. According to the 2000 census, the city population was 185,951. A 2006 U.S. . Debbi Milner, Co-CEO and President of Jade Systems announced, " We are proud of this award - it symbolizes our entire team's commitment to unsurpassed customer service, which has been vital to our success and essential to earning the trust and respect of our many valuable clients and business partners." A total of 4 awards were presented at the ceremony, identifying the top IBM Service Providers in the Eastern and Western regions of the U.S. and Canada.

Jade is a single-source IT Solution Provider dedicated to delivering the systems, services and support that accompany their complete and tailored technology solutions. A Privately Held and Certified MWBE MWBE Minority and Women-owned Business Enterprise
MWBE Maximum Welch-Bound-Equality
 Corporation, Jade was also recognized as the 8th Largest Woman-Owned Firm in New York New York, state, United States
New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of
 (Crains New York, Oct. 2000)

A leading IT Business Solutions Provider, Jade's technology partners include: ADIC, Checkpoint, Cisco, Citrix, Compaq, Dell, Everdream, Hewlett Packard, IBM, Intellimark, Lexmark, Lotus, Microsoft, Novell and Oracle to name a few. Experience and commitment to providing the most appropriate and effective combination of IT Business Solutions have earned Jade the respect of their long-term, loyal clients. With partners throughout the world, Jade accommodates the needs of businesses nationwide and globally.

Jade's highly motivated customer service savvy professionals are proactive and dedicated to service excellence. Successfully delivering today's most powerful technologies and supporting multiple platforms Refers to two or more operating environments, which typically include the CPU family and operating system. For example, if versions of a program run on Windows and the Macintosh, the software is said to support multiple platforms.  and vendors, Jade provides the necessary components for a full range of Life Cycle Services, including Asset Management, Procurement, Project Management, SAN's & NAS (1) See network access server.

(2) (Network Attached Storage) A specialized file server that connects to the network. A NAS device contains a slimmed-down operating system and a file system and processes only I/O requests by supporting the popular
, Network Services, System Integration, 24x7 Support Services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services  and Professional Services.

For more information on Jade Systems Corporation, please visit www.jadenet.com
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No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2001, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:May 25, 2001
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