Jacada releases unified desktop solution.
The Universal Agent feature in Jacada WorkSpace 3.0 automatically displays the right tools and applications on the agent desktop based on any number of parameters, including the task or role the CSR is to perform, the geographical location of the caller, the number dialed, or information captured from the interactive voice response (IVR) system.
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|Title Annotation:||Customer Inter@ction NEWS|
|Author:||Schelmetic, Tracey E.|
|Publication:||Customer Interaction Solutions|
|Date:||May 1, 2006|
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