JAPANESE FIRMS TOP DRIVER SATISFACTION SURVEY.Byline: Brian S The name Brian (sometimes spelled Bryan) comes from an Irish backround. It is of Celtic origin and its meaning may be "hill" or "strong, noble, and high"[1]. . Akre Associated Press Associated Press: see news agency. Associated Press (AP) Cooperative news agency, the oldest and largest in the U.S. and long the largest in the world. Infiniti, Lexus and Acura - the luxury car lines of Japan's three biggest automakers - led this year's J.D. Power and Associates survey of driver satisfaction. The survey, released Tuesday, is a closely watched measure of automaker and dealer performance. It again named Saturn as the top-rated U.S. car brand, but the General Motors Corp. small-car unit fell to fourth place in a tie with Germany's Mercedes-Benz. It had been ranked third since 1993. The three Japanese lines have been at or near the top of the list for several years. Lexus, Toyota's luxury division, was bumped to second place by Nissan's Infiniti line after five years as the No. 1 car line in the survey. Infiniti was last ranked on top in 1991 in a tie with Lexus, and had been second-ranked since then. Honda's Acura division moved up a notch from fourth in 1995. ``Acura, Lexus and Infiniti have made customer satisfaction an integral part of their overall market strategy,'' said Bill Wallis Bill Wallis (born 1937) is a British actor and comedian who has appeared in numerous radio and television roles, as well as the theatre. He was born and raised in Farnham in Surrey and attended Farnham Grammar School from 1948 to 1955. , the survey's author. ``These automakers built customer satisfaction into the fabric and fiber of their entire organizations . . . and it has paid off.'' Among buyers of pickups, minivans and sport utility vehicles This page lists sports utility vehicles currently in production (as of April 2007), as well as past models. The list includes crossover SUVs, Mini SUVs, Compact SUVs and other similar vehicles. , Honda was rated No. 1, ending Toyota's five-year domination as the top light-truck line. Toyota was ranked second, followed by Chevrolet's Geo line and a tie between Chrysler and Pontiac. Honda's popular Odyssey Odyssey (ŏd`ĭsē): see Homer. Odyssey Homer’s long, narrative poem centered on Odysseus. [Gk. Lit.: Odyssey] See : Epic Odyssey minivan received the highest truck score in the 15-year history of the J.D. Power Customer Satisfaction Index: 181 out of a possible 240. The marketing firm surveyed 32,117 car and light-truck owners who registered new vehicles in February, March and April 1995. HOW THEY SCORED Scores for car and truck lines in the J.D. Power and Associates Customer Satisfaction Index. Car Score Infiniti 168 Lexus 166 Acura 159 Mercedes-Benz 158 Saturn 158 Honda 154 Cadillac 151 Lincoln 150 Audi 149 Volvo 148 BMW BMW in full Bayerische Motoren Werke AG German automaker. Founded as an aircraft engine manufacturer in 1916, the company assumed the name Bayerische Motoren Werke and became known for its high-speed motorcycles in the 1920s. 144 Buick 144 Jaguar 143 ASIAN AVG AVG Average AVG American Volunteer Group (Flying Tigers) AVG Antivirus Grisoft (software) AVG Arteriovenous Graft AVG Angestelltenversicherungsgesetz (German Insurance Law) . 142 Oldsmobile 142 Subaru 141 Toyota140 EUROPEAN AVG. 139 Nissan 138 Porsche 138 INDUSTRY AVG. 137 U.S. AVG. 134 Truck Score Honda 166 Toyota 158 Geo 157 Chrysler 154 Pontiac 154 Mercury 151 Plymouth1 150 Oldsmobile 148 IMPORT AVG. 145 Land Rover See LANRover. 145 Mitsubishi 144 Jeep 143 Dodge 140 INDUSTRY AVG. 140 U.S. AVG. 139 CAPTION(S): Chart Chart: HOW THEY SCORED (See text) |
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