J.D. Edwards Partner News: Partners Respond to J.D. Edwards CRM 2.0 General Availability -- J.D. Edwards Promotes Carrie Manion to Lead Public Sector and Distributor Channels.

Business Editors/High-Tech Writers

DENVER--(BUSINESS WIRE)--Feb. 6, 2003

J.D. Edwards recently launched CRM 2.0 -- its fourth CRM product release -- with 175 new enhancements and upgrades, including improved integration with the company's Supply Chain Management (SCM) and Enterprise Resource Planning (ERP) applications.

As an important part of the J.D. Edwards 5 family of software and services, CRM 2.0 enables enterprises to increase internal and external collaboration, respond to customer needs quickly, manage costs, drive revenues and enhance customer satisfaction. CRM 2.0 key enhancements, developed by J.D. Edwards with customer input, deliver stronger functionality, as well as lower total cost of ownership, quick time-to-value, and better visibility within and outside the enterprise (see "J. D. Edwards Launches CRM 2.0, Delivers 175 Product Enhancements Based on Customer Needs" dated Jan. 28, 2003).

"Buyers of CRM solutions - especially mid-market to mid-cap enterprises - want to embrace CRM but demand a lower total cost of ownership than that offered by typical enterprise-class CRM vendors," said Les Wyatt, senior vice president and chief marketing officer at J.D. Edwards. "CRM 2.0 leverages our software and services expertise, providing a strong set of features and functions within a flexible application framework. And with its componentized architecture, CRM 2.0 creates a path for future evolution as our customers' business needs change."

J.D. Edwards partners also recognize the responsiveness of CRM 2.0 to customers' needs:

"J.D. Edwards CRM 2.0 is a much more stable and robust product, and the integration work (to allow full customer visibility) is on the right track." -- Vukan Ruzic, president and CEO at Profit Concepts International

"J.D. Edwards CRM 2.0 and Aprimo's Enterprise Marketing Management solutions combine to provide actionable visibility around global demand. The power of these two platforms enable marketing and sales to work together as a unified force, acting and reacting more quickly in today's fiercely competitive global marketplace." -- Robert McLaughlin, co-founder and executive vice president of product and marketing at Aprimo

"The release of J.D. Edwards CRM 2.0 integrated with Apropos' MultiChannel Interaction Management engine will further enhance J.D. Edwards' leadership position in the CRM space. By embedding Interaction Management inside of CRM, this solution raises the bar for contact center functionality while simultaneously lowering customers' total cost of ownership. The number of customers now evaluating and purchasing this combined solution is a powerful testament to its value." -- Kevin Kerns, CEO at Apropos

"CRM 2.0's flexibility and J.D. Edwards' embedded XPI(TM) (eXtended Process Integration) tools allow FieldCentrix to complement J.D. Edwards applications and provide an unparalleled solution to field service problems. Our robust scheduling, dispatching, and mobile field service functionality is a natural extension to CRM Service Management. With our integrated solution, service organizations have a cost-effective way to streamline and automate field service operations. Together, J.D. Edwards and FieldCentrix offer our customers a comprehensive, end-to-end field service management solution." -- Mike Roppolo, senior vice president of sales and marketing at FieldCentrix

"One of the most important ingredients for a successful CRM implementation is providing mobile workers with access to the information they need while out of the office and in front of customers. History has shown that this issue has a direct impact on the success of a CRM project and is a very complex problem to solve. Through our partnership, J.D. Edwards can leverage Synchrologic's expertise in solving these types of mobility issues. J.D. Edwards is well equipped to provide a scalable, reliable, robust offline solution that delivers the right customer information to the right mobile worker every time." -- Said Mohammadioun, CEO at Synchrologic

Carrie Manion Promoted to Vice President and General Manager - Public Sector and Distributor Channels

J.D. Edwards recently promoted Carrie Manion to vice president and general manager. In this newly created position, Manion leads the company's U.S. Distributor Channel, and Public Sector organizations.

"Carrie is a seasoned executive with a proven track record of delivering value and growth while cultivating strong partnerships and customer relationships," said Harry Debes, senior vice president of sales and services for the Americas. "Carrie will also help J.D. Edwards drive consistent and clear direction and communication to our channel partner, public sector and customer communities."

Manion joined J.D. Edwards in January 2002 from IBM where she was most recently vice president of worldwide eServer sales, focusing on the Sequent client base, and brings over 18 years of experience in a variety of high-tech management positions in marketing, sales and operations.

ABOUT J.D. EDWARDS & COMPANY

J.D. Edwards makes customers stronger, enabling them to solve their most important business challenges. The company offers collaborative enterprise software as well as consulting, education and support services. J.D. Edwards' offerings are differentiated by a deeply ingrained attitude of listening to customers, innovating on their behalf, and delivering solutions as part of a results-oriented relationship. Founded in 1977 and headquartered in Denver, J.D. Edwards focuses on long-term business partnerships and helping its 6,600 customers in more than 110 countries collaborate electronically to manage their business processes, supply chains, enterprise assets, and supplier and customer relationships. For more information: www.jdedwards.com or 1-800-727-5333.

Copyright (C) J.D. Edwards World Source Company, 2003. J.D. Edwards is a registered trademark of J.D. Edwards & Company. The names of all other products and services of J.D. Edwards used herein are trademarks or registered trademarks of J.D. Edwards World Source Company. All other product names used herein are trademarks or registered trademarks of their respective owners.