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J.D. Edwards Expands CRM for Financial Services at Bank of America.


Business Editors/High-Tech Writers

DENVER--(BUSINESS WIRE)--June 10, 2003

J.D. Edwards (J.D. Edwards & Company, Denver, CO, www.jdedwards.com) A developer of multinational, integrated enterprise software for distribution, finance, human resources, manufacturing and supply chain management.  & Company (Nasdaq: JDEC JDEC Joint Data Exchange Center (US/Russian missile warning)
JDEC Joint Document Exploitation Center (US DoD) 
):

8,500 Bankers Managing Customer Relationships with J.D. Edwards

CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization.  Applications

Bank of America
See also:  and


Bank of America (NYSE: BAC TYO: 8648 ) is the largest commercial bank in the United States in terms of deposits, and the largest company of its kind in the world.
 Managing Director of CRM Services Dave Weaver

Delivers Keynote Address keynote address
n.
An opening address, as at a political convention, that outlines the issues to be considered. Also called keynote speech.

Noun 1.
 at Quest Global CIO CIO: see American Federation of Labor and Congress of Industrial Organizations.


(Chief Information Officer) The executive officer in charge of information processing in an organization.
 Summit

J.D. Edwards & Company (Nasdaq: JDEC) today announced the completion of a fourth phase of implementation of its Customer Relationship Management (CRM) for Financial Services The examples and perspective in this article or section may not represent a worldwide view of the subject.
Please [ improve this article] or discuss the issue on the talk page.
 offering at Bank of America, the largest consumer bank in the United States and one of the country's largest commercial lenders.

With J.D. Edwards CRM - part of the J.D. Edwards 5 software family - implemented across multiple divisions, Bank of America expects to deepen client relationships and increase productivity.

"The financial services landscape has changed dramatically in the last few years, and J.D. Edwards is committed to helping companies in this industry succeed by offering a collaborative CRM solution that provides the flexibility and adaptability they require," said Mark Logan, vice president and general manager of CRM for Financial Services at J.D. Edwards. "J.D. Edwards is pleased to be able to help Bank of America succeed in targeting and cross-selling with their most profitable clients."

Added Dave Weaver, managing director, CRM Services at Bank of America, "We were looking for Looking for

In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with.
 a solution that allowed us to exploit the existing infrastructure in our various lines of business, yet was flexible and robust enough to support multiple lines of business within our organization. J.D. Edwards CRM, with its open architecture and data mapping capability, allows us to uniquely manage client coverage, activities and performance, while providing an environment to support information sharing across lines of business."

In September 2000, Bank of America rolled out its first implementation of the software to 2,000 users within the Global Corporate Investment Bank (GCIB GCIB Gas Cluster Ion Beam
GCIB Global Corporate Investment Banking (Bank of America) 
). Since then, GCIB has increased its market share of underwriting and M & A business by more than 40 percent. Recently, an additional 3,000 private bankers were brought online, bringing the full implementation to more than 8,500 relationship managers using J.D. Edwards software.

Bank of America's Global Corporate Investment Group, Commercial Segment, and Private Bank division are using J.D. Edwards CRM to expand existing banking relationships. The application tracks client and prospect relationships, as well as helps relationship managers refer business to other divisions within the bank.

About Quest, J.D. Edwards Users Group

Quest, J.D. Edwards Users Group, is the independent user group serving the J.D. Edwards community. With members in more than 50 countries and three regional/continental chapters serving Africa, Asia, and Australia & New Zealand New Zealand (zē`lənd), island country (2005 est. pop. 4,035,000), 104,454 sq mi (270,534 sq km), in the S Pacific Ocean, over 1,000 mi (1,600 km) SE of Australia. The capital is Wellington; the largest city and leading port is Auckland. , Quest's mission is to maximize value to the global J.D. Edwards community. Quest fosters collaboration and communication by providing opportunities to network, knowledge share and influence future software development through special interest groups, Q&A magazine, conferences, regional and local user outreach, the QuestDirect website and Infocast collaboration tool. Quest presents regional user conferences throughout the world as well as Quest Global Conference (formerly known as FOCUS), which draws nearly 8,000 members of the J.D. Edwards community worldwide. For more information about Quest, call 1.800.225.0517 (North America) or +1 859.226.4307, visit www.questdirect.org or e-mail questdirect@questnetx.org.

About Quest Global Conference

Quest Global Conference (formerly known as FOCUS), is the highly successful annual conference and vendor showcase presented by Quest, an independent organization of J.D. Edwards users, in partnership with J.D. Edwards. Quest Global Conference draws nearly 8,000 members of the J.D. Edwards user community worldwide to Denver each June for four days of networking, knowledge sharing, educational/professional development opportunities, and technology innovations. For more information, call 1.800.225.0517 (North America) or +1 859.226.4307, visit www.questdirect.org or e-mail questdirect@questnetx.org.

About Bank of America (NYSE NYSE

See: New York Stock Exchange
:BAC BAC
abbr.
blood alcohol concentration
)

One of the world's leading financial services companies, Bank of America is committed to making banking work for customers and clients like it never has before. Through innovative technologies and the ingenuity of its people, Bank of America provides individuals, small businesses and commercial, corporate and institutional clients across the United States and around the world new and better ways to manage their financial lives. The company enables customers to do their banking and investing whenever, wherever and however they choose through the nation's largest financial services network, including approximately 4,200 domestic offices and 13,000 ATMs, as well as 30 international offices serving clients in more than 150 countries, and an Internet Web site that provides online banking access to 5.2 million active users, more than any other bank.

Bank of America stock (ticker: BAC) is listed on the New York New York, state, United States
New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of
, Pacific and London stock exchanges London Stock Exchange

London marketplace for securities. It was formed in 1773 by a group of stockbrokers who had been doing business informally in local coffeehouses.
. The company's Web site is www.bankofamerica.com. News, speeches and other corporate information may be found at www.bankofamerica.com/newsroom.

About J.D. Edwards & Company

J.D. Edwards (Nasdaq: JDEC) makes customers stronger, enabling them to solve their most important business challenges. The company designs, develops and markets collaborative enterprise software and consulting, education and support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services . J.D. Edwards' offerings are differentiated by a deeply ingrained attitude of listening to customers, innovating on their behalf, and delivering solutions as part of a results-oriented relationship. Founded in 1977 and headquartered in Denver, Colo., J.D. Edwards focuses on long-term business partnerships and helping its 6,700 customers in more than 110 countries manage their business processes, supply chains, enterprise assets, and supplier and customer relationships. For more information: www.jdedwards.com or 1-800-727-5333.

On June 2, 2003, J.D. Edwards announced that it had entered into a merger agreement with PeopleSoft, Inc., under which J.D. Edwards' business and PeopleSoft's will be merged, and J.D. Edwards will become a wholly owned subsidiary Wholly Owned Subsidiary

A subsidiary whose parent company owns 100% of its common stock.

Notes:
In other words, the parent company owns the company outright and there are no minority owners.
 of PeopleSoft. The transaction is anticipated to close in the late third or early fourth calendar quarter. The transaction is subject to regulatory review, approval by the respective companies' stockholders and other customary conditions.

J.D. Edwards(R) is a registered trademark of J.D. Edwards & Company. JDE JDE Java Development Environment
JDE Journal of Dental Education
JDE Journal of Distance Education
JDE J. D. Edwards and Company
JDE Job Descriptor Entry (Xerox)
JDE Joint Multi-User Detection and Multi-Channel Estimation
JDE Joint Defence Exercise
(TM) is a trademark of J.D. Edwards & Company. J.D. Edwards 5 is a trademark of J.D. Edwards World Source Company. The names of all products and services of J.D. Edwards used herein are trademarks or registered trademarks of J.D. Edwards World Source Company. All other product names used herein are trademarks or registered trademarks of their respective owners. Copyright (C) J.D. Edwards World Source Company 2003.
COPYRIGHT 2003 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2003, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Geographic Code:1USA
Date:Jun 10, 2003
Words:1090
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