Isuzu Commercial Truck of America Selects Rackspace for Managed Hosting Services; Previous Customer Service Experience Sends Isuzu Looking for Fanatical Support(TM).
Isuzu Commercial Truck of America, Inc. relocated its configuration from a previous hosting provider to improve customer service and responsiveness, and Rackspace's Fanatical Support(TM) was a key consideration. Rackspace offered Isuzu Linux expertise and competitive pricing, but the most important factor was Rackspace's Fanatical Support(TM), including 24x7x365 live support, a Zero-Downtime Network(TM), one-hour hardware replacement, instant emergency ticket response and multiple tier-one bandwidth providers.
"We initiated our search to find a responsive hosting provider that we could reach on the phone live at any time. Direct contact became important after our experience without it," said John Mohler, manager, marketing communications at Isuzu Commercial Truck of America. "Rackspace was recommended to us as both a reliable hosting provider and a reputable business partner that would work closely with us -- like an extension of our own IT department. We now experience the same level of customer service at 2 a.m. as we do at 2 p.m."
Isuzu Commercial Truck's Web site serves as a public-facing marketing and communications tool as well as a support tool for customers and dealers. The company's "Get a Quote" software application provides customers with a customized quote from local Isuzu Commercial Vehicles dealers to find the suitable truck for their business needs.
"As a leader in the commercial vehicle industry, Isuzu Commercial Truck relies heavily on a Web infrastructure that is secure, reliable and scalable," said Glenn Reinus, senior vice president of sales, Rackspace Managed Hosting. "We have invested heavily in building a business to deliver exactly these capabilities. Rackspace's multiple monitoring systems keep tabs on Isuzu's Web configuration, while our 24x7 dedicated support teams ensure 100 percent uptime and the flexibility to scale according to their business needs."
Rackspace provides Isuzu Commercial Truck of America with a fully managed hosting solution running Red Hat Enterprise Linux, advanced monitoring services, managed backup and MySQL database services.
About Isuzu Commercial Truck of America, Inc.
Isuzu Commercial Truck of America, Inc. is one of the world's largest distributors of medium-duty trucks. Since building its first truck in 1918, Isuzu Motors Limited has sold over 26 million trucks in 64 countries. Isuzu Motors Limited introduced the first air-cooled diesel engine in 1936, the first two-ton low cab forward truck in 1959, the first direct-injection diesel engine in the 1960s, and the first gas engine NPR in 1992. The first American-made F-Series Isuzu truck rolled off the Janesville, Wisconsin assembly line in 1996. These achievements have helped make Isuzu the No.1-selling low cab forward truck in America.
About Rackspace Managed Hosting
Rackspace Managed Hosting(TM) is the leading managed hosting provider for customers of all sizes -- from start-ups to enterprise customers. Founded in 1998, Rackspace has built a world-class service organization based on its philosophy of Fanatical Support(TM). The company offers a wide range of managed services for enterprise hosting platforms and currently hosts 15 percent of the Fortune 100 Companies. For more information, visit www.rackspace.com, or call 800-961-2888.
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|Date:||Mar 13, 2006|
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