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Isuzu Commercial Truck of America Selects Rackspace for Managed Hosting Services; Previous Customer Service Experience Sends Isuzu Looking for Fanatical Support(TM).



SAN ANTONIO San Antonio (săn ăntō`nēō, əntōn`), city (1990 pop. 935,933), seat of Bexar co., S central Tex., at the source of the San Antonio River; inc. 1837.  -- Rackspace Managed Hosting, a leading global provider of managed hosting services, today announced the signing of a hosting agreement with Isuzu Commercial Truck of America, one of the world's largest distributors of medium-duty trucks. Rackspace now provides managed hosting for Isuzu Commercial Truck's customer-facing Web Description for a User Interface which is intended to be utilized by external users. The term may be used to differentiate between internal and external systems in an organization even if the system is a pre-production system.  site as well as complete data backup, storage and retrieval services for data, utilizing a powerful suite of technologies paired with Rackspace's Fanatical fa·nat·i·cal  
adj.
Possessed with or motivated by excessive, irrational zeal.



fa·nati·cal·ly adv.
 Support(TM).

Isuzu Commercial Truck of America, Inc. relocated its configuration from a previous hosting provider to improve customer service and responsiveness, and Rackspace's Fanatical Support(TM) was a key consideration. Rackspace offered Isuzu Linux expertise and competitive pricing, but the most important factor was Rackspace's Fanatical Support(TM), including 24x7x365 live support, a Zero-Downtime Network(TM), one-hour hardware replacement, instant emergency ticket response and multiple tier-one bandwidth providers.

"We initiated our search to find a responsive hosting provider that we could reach on the phone live at any time. Direct contact became important after our experience without it," said John Mohler, manager, marketing communications Marketing communications (or marcom) are messages and related media used to communicate with a market. Those who practice advertising, branding, direct marketing, graphic design, marketing, packaging, promotion, publicity, sponsorship, public relations, sales, sales  at Isuzu Commercial Truck of America. "Rackspace was recommended to us as both a reliable hosting provider and a reputable business partner that would work closely with us -- like an extension of our own IT department. We now experience the same level of customer service at 2 a.m. as we do at 2 p.m."

Isuzu Commercial Truck's Web site serves as a public-facing marketing and communications tool as well as a support tool for customers and dealers. The company's "Get a Quote" software application provides customers with a customized quote from local Isuzu Commercial Vehicles dealers to find the suitable truck for their business needs.

"As a leader in the commercial vehicle industry, Isuzu Commercial Truck relies heavily on a Web infrastructure that is secure, reliable and scalable," said Glenn Reinus, senior vice president of sales, Rackspace Managed Hosting. "We have invested heavily in building a business to deliver exactly these capabilities. Rackspace's multiple monitoring systems keep tabs on Isuzu's Web configuration, while our 24x7 dedicated support teams ensure 100 percent uptime and the flexibility to scale according to according to
prep.
1. As stated or indicated by; on the authority of: according to historians.

2. In keeping with: according to instructions.

3.
 their business needs."

Rackspace provides Isuzu Commercial Truck of America with a fully managed hosting solution running Red Hat Enterprise Linux Red Hat Enterprise Linux (often abbreviated to RHEL) is a Linux distribution produced by Red Hat and targeted toward the commercial market, including mainframes. Red Hat commits to supporting each version of RHEL for 7 years after its release. , advanced monitoring services, managed backup and MySQL database services.

About Isuzu Commercial Truck of America, Inc.

Isuzu Commercial Truck of America, Inc. is one of the world's largest distributors of medium-duty trucks. Since building its first truck in 1918, Isuzu Motors Limited has sold over 26 million trucks in 64 countries. Isuzu Motors Limited introduced the first air-cooled diesel engine in 1936, the first two-ton low cab forward The term cab forward refers to various rail and road vehicle designs which place the driver's compartment substantially further towards the front than is common practice. Locomotives  truck in 1959, the first direct-injection diesel engine in the 1960s, and the first gas engine NPR NPR

In currencies, this is the abbreviation for the Nepal Rupee.

Notes:
The currency market, also known as the Foreign Exchange market, is the largest financial market in the world, with a daily average volume of over US $1 trillion.
 in 1992. The first American-made F-Series Isuzu truck rolled off the Janesville, Wisconsin Janesville is a city in southern Wisconsin. It is the county seat of Rock CountyGR6 and the principal municipality of the Janesville, Wisconsin Metropolitan Statistical Area. As of the 2000 census, the city had a population of 59,498.  assembly line in 1996. These achievements have helped make Isuzu the No.1-selling low cab forward truck in America.

About Rackspace Managed Hosting

Rackspace Managed Hosting(TM) is the leading managed hosting provider for customers of all sizes -- from start-ups to enterprise customers. Founded in 1998, Rackspace has built a world-class service organization based on its philosophy of Fanatical Support(TM). The company offers a wide range of managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality  for enterprise hosting platforms and currently hosts 15 percent of the Fortune 100 Companies. For more information, visit www.rackspace.com, or call 800-961-2888.
COPYRIGHT 2006 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2006, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:Mar 13, 2006
Words:569
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