Iomega Selects Everdream Services To Improve IT Efficiency; Everdream to Manage IT Support, Iomega to Focus on Core Competencies.FREMONT, Calif. -- Everdream Corporation, the leading provider of hosted and managed PC services, today announced that Iomega Corporation (company, storage) Iomega Corporation - A storage device manufacturer whose major products are the Zip and Jaz removable disk drives and Ditto tape drives. They became popular with an early product called the Bernoulli Box. (NYSE NYSE See: New York Stock Exchange :IOM IOM See: Index and Option Market ), a leading global provider of data storage solutions, has deployed Everdream's web-hosted IT support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services to its more than 400 users. After an extensive evaluation of competitive offerings, Everdream was chosen for their technical expertise, unique business model and a stellar track record for maintaining the industry's highest service support levels. Iomega's award winning products are preferred by millions of computer users for sharing, transporting, protecting and backing-up their critical information in the workplace and at home. However, in looking to focus on core competencies, reduce costs, and streamline operational efficiency and processes across the board, Iomega needed a partner that not only could provide the highest quality service to Iomega employees, but also could deliver strong support to Iomega's IT staff. By centralizing and outsourcing IT support operations, Iomega has realized an immediate reduction in operational costs while focusing internal IT resources on mission critical projects. "Everdream's outsourcing model is a perfect match to our IT needs," said Mike Mollinet, manager of Business System Support for Iomega. "We have not only experienced more than 20 percent cost savings, but we are also able to ensure, for the first time, round-the-clock-support, call response times less than 6 seconds and a call abandon rate of almost zero." Everdream's award winning Help Desk provides 24x7x365 live, single point-of-contact support for hardware and software technical issues. Everdream backs its service with the industry's leading Service Level Agreements (SLAs) including average customer satisfaction ratings consistently over 97 percent, an average live response time of less than 15 seconds, and first call resolution averaging better than 80 percent. In addition, Everdream guarantees problem ownership to ensure that every service request taken will be pursued until satisfactorily resolved, dramatically improving service levels, while increasing end-user satisfaction and reducing downtime. "By working closely with the Everdream team, we were able to realize increased efficiency, security and adherence to compliance standards," continued Mollinet. "They have given us a level of consistency in the IT department through standard documentation, processes and controls for better management of help desk-related issues." "Iomega is another great example of a company that understands their core competencies and value to the marketplace," said Gary Griffiths, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Everdream. "They understand that when it comes to the support of IT issues, they can certainly figure it out internally. But Iomega also understands that their business is world-class storage, not PC management." About Everdream Everdream Corporation is the leading provider of hosted IT services that manage, secure, and support businesses' PCs, allowing companies to focus on their own core competencies. Through the innovative web-hosted Everdream Control Center, customers receive customized services on-demand including hardware and software asset management and life-cycle support, virus protection, data backup and restore, automated software updates and maintenance, patch management The installation of patches from a software vendor onto an organization's computers. Patching thousands of PCs and servers is a major issue. A patch should be applied to test machines first before deployment, and the testing environments must represent all the users' PCs with their unique and help desk services. Through Everdream's proprietary, patented technology, customers, whether located on the corporate campus or remote, mobile workers, have access to Everdream's services, greatly simplifying IT operations while reducing costs and improving service and security. With operational facilities in Fremont, California For the unincorporated community in Yolo County, California, see . Fremont (IPA: /ˈfriːmɒnt/) is a city in California that was incorporated on January 23, 1956, from the merger of five smaller communities: , Dallas, Texas “Dallas” redirects here. For other uses, see Dallas (disambiguation). The City of Dallas (pronounced [ˈdæl.əs] or [ˈdæl. , and Charlotte, North Carolina “Charlotte” redirects here. For other uses, see Charlotte (disambiguation). Charlotte is the largest city in the state of North Carolina and the 20th largest city in the United States. , Everdream manages well over 100,000 seats for companies in 60 countries across the globe, including FedEx, ADP (1) (Automatic Data Processing) Synonymous with data processing (DP), electronic data processing (EDP) and information processing. (2) (Automatic Data Processing, Inc., Roseland, NJ, www.adp. , Korean Airlines, Brocade Communications, Salesforce.com, Sonic Automotive, Midas, Sylvan Learning Centers, and many others. Everdream can be reached at www.everdream.com or 888-307-7299. About Iomega Iomega Corporation provides easy-to-use, high value storage solutions to help people protect, secure, capture and share their valuable digital information. Iomega's award-winning storage products include the new Iomega(R) REV(TM) 35GB drive; popular Zip(R) 100MB, 250MB and 750MB drives; high-performance Iomega External Hard drives; Iomega Mini USB drives and Micro Mini(TM) USB drives; Iomega external CD-RW (CD-ReWritable) The only rewritable CD technology. CD-RW disks look like other CD media, but with close inspection, they have a more polished surface with a very dark blue-gray cast. drives; Iomega Super DVD drives and the QuikTouch(TM) Super DVD DVD: see digital versatile disc. DVD in full digital video disc or digital versatile disc Type of optical disc. The DVD represents the second generation of compact-disc (CD) technology. Video Burner; and Iomega floppy USB-powered drives. Iomega simplifies data protection and sharing at home and in the workplace with Iomega Automatic Backup software, Iomega Sync software, HotBurn(R) CD-recording software, and Active Disk(TM) technology. For networks, Iomega NAS (1) See network access server. (2) (Network Attached Storage) A specialized file server that connects to the network. A NAS device contains a slimmed-down operating system and a file system and processes only I/O requests by supporting the popular servers offer capacities of 160GB to 1.6TB. For unlimited capacity and anytime, anywhere access, Iomega offers iStorage(TM) secure online storage. Iomega also offers businesses and consumers a comprehensive data recovery services solution for recovering lost data due to hardware failure, file corruption or media damage. The Company can be reached at 1-888-4-IOMEGA (888-446-6342), or on the Web at www.iomega.com. Everdream is a registered trademark of Everdream Corporation. All other products and company names herein may be trademarks of their respective owners. |
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