Inwoo Tech CRM Service Center achieves certification to COPC-2000 Standard.Customer Operations Performance Center Inc. (COPC COPC Community Outreach Partnership Center COPC Community-Oriented Primary Care COPC Chemical of Potential Concern COPC Contaminant of Potential Concern COPC Customer Operation Performance Center COPC Constituent of Potential Concern (EPA) ) has announced the certification of Inwoo Tech Inc., the first professional call center outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. company in Korea to be certified See certification. to the COPC-2000 Standard. This certification is for the Inwoo Tech CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Service Center, providing call center services for the Microsoft Technical Support Center. COPC-2000[R] Standard is a world-class benchmark of productivity, efficiency and cost-effectiveness for customer contact operations ensuring Contact Center Excellence for in-house as well as outsourced call centers worldwide. The COPC-2000[R] Standard is the certification process designed specifically for the needs of the contact center space, as opposed to standards developed for the manufacturing sector. www.inwoo.co.kr |
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