Invita Launches Middle East's Premiere On-Demand Multi-Tenancy Contact Center Platform based on CosmoCom.

MELVILLE, N.Y. -- CosmoCom, the leader in Unified Customer Communications, announced that Bahrain-based Invita - a Business Process Outsource Company owned by BBK (Bank of Bahrain and Kuwait) - has launched its first On-Demand Multi-Channel Contact Center based on CosmoCom's flagship CosmoCall Universe platform.

CosmoCom partner, Intertec Systems, implemented the state-of-the-art technology center for Invita to offer cost-effective customer relationship and contact center services based on a hosted model. Invita clients will be able to remotely access contact center applications to service their customers over the Internet. This will significantly enhance Invita clients' customer outreach, while ensuring that businesses can provide sophisticated services at a low cost.

Abdulla Hussain, Chairman, Invita, said, "Stemming from our strong belief in providing efficient, convenient and flexible access for our clients to their respective customers, while ensuring that our solutions reflect a high degree of innovation and customer care, this launch will set the bar for our future line of services."

Hisham Alrayes, GM, Invita, said, "We are very proud to announce this significant service in coordination with our partners. The platform will change the landscape of providing contact center services in the region, positioning Bahrain as a trendsetter in the area of technology. In the last quarter, lots of local and regional clients have signed up for the services and started offering this technology to their customers."

Ronald Rubens, VP EMEA CosmoCom said "The GCC region offers high growth potential through industries such as tourism and finance for the local market, as well as for the off-shore market. CosmoCom will support Invita to make this service the most competitive and powerful in the region."

"We are extremely proud to be part of this ambitious and innovative project together with Invita," says Iraj Rezaian, Regional Director, Southern European and Middle East at CosmoCom. "This contract will reinforce our presence in the Middle East and will definitely push the market to a higher level in the region," he adds.

Naresh Kothari, President and Managing Director, Intertec System LLC, said, "We are proud to provide our consultancy and systems integration expertise to Invita along with CosmoCom to make this first Multi-Tenancy Hosted Contact-Centre a success in the region."

About Invita

Invita is a Business Process Outsource Company based in Bahrain and owned by BBK (Bank of Bahrain and Kuwait). Invita prides a wide range of Customer relationship management services including; Contact Center Outsource, CRM, Training, Consultancy, and Technology Solutions. It generates real business values to its clients by reengineering processes and creating new business opportunities based on the company experiences in customer relationship management. Invita clients list include local companies like CrediMax, BKIC and Kalaam Telecom, and regional companies in Dubai like Crystal Telecom. For more information, please visit www.invita.com.bh.

About Intertec Systems

Intertec Systems is a Dubai-based Information Technology company with experience in many countries. It is focused on empowering businesses with cutting-edge technology solutions. With 15+ years of experience, Intertec is focused on delivering high-quality solutions and services in many critical domains including technology solutions, implementation, customized application development, hardware infrastructure, product deployment & training, complete network solutions and IT consultancy. For more information, please visit www.intertecsys.com.

About CosmoCom

CosmoCom, the global leader in Unified Customer Communications, is revolutionizing the whole range of business/customer interactions, not just in formal call centers, but for all information workers. Its technology improves customer service and increases revenue while reducing cost by supporting many independent virtual contact centers on one all-IP platform that integrates easily with other VoIP network components and with the Information Technology environment. Organizations can obtain the full benefits of this technology by deploying it themselves or by working with a network service provider that hosts it on a dedicated or shared-platform basis. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Its multi-tenant platform, CosmoCall Universe, is a Contact Center On-Demand (CCOD) system designed to unify all communication channels and all major contact center functions. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon Business, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com.

For more information, please contact Ms. Hisham Alrayes, General Manager, Invita (Tel: [phone])