Introducing.Speech applications are revolutionizing today's call centers just like the ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. and predictive dialer An automatic telephone dialing system that dials from a list of numbers and turns the call over to an agent when a human responds. It increases productivity in a call center, because the agents can spend their time talking rather than waiting for calls to go through as well as hanging up once did. Applications of speech are now moving from IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. and contact centers into our cars, PCs, PDAs and even common household items like TV remote controls. This conference is the place to learn about issues across a full spectrum of speech applications, and devise a plan for deploying them. [ILLUSTRATION OMITTED] The Conference Program The Speech-World conference program is a rich combination of traditional presentation-based sessions and actual demo demo - /de'moh/ 1. A demonstration of a product, often of an early version or prototype. A demo is a far more effective way of inducing bugs to manifest themselves than any number of test runs, especially when important people are watching. 2. demo version. 3. sessions. The goal is to provide attendees with all the tools you need to select and deploy solutions immediately--or to develop exciting new speech applications now. The speech application development sessions will feature discussion of both emerging and accepted standards and protocols. [ILLUSTRATION OMITTED] The IP Contact Center Summit[TM] conference will be co-located with Speech-World in Dallas. A popular track at TMC's INTERNET TELEPHONY Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. Conference & EXPO in the past, IP Contact Center Summit educates in-house and outsourced call center management on the extensive benefits and cost-savings they can realize by deploying VoIP in their contact centers. Why Speech Technologies? * Speech technologies empower empower verb To encourage or provide a person with the means or information to become involved in solving his/her own problems customers to get their questions answered more quickly. This allows your contact center agents to provide a deeper level of service to those with more serious issues. Simply put * Speech technologies improve customer satisfaction by giving access to information, faster! * No technology gives faster ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). than speech. You will literally begin saving money the day you install them. TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center , the sponsor of this event, has been hosting successful communications events since 1986. For more than 30 years, TMC has built a stellar reputation as a publishing and trade show company, focused on communications. You are guaranteed the conference session topics are the most relevant, and that they are presented by A+ quality speakers with a minimal amount of commercialism. Only the best speakers are invited back to speak at TMC events. We know you won't find a better value or event anywhere. We hope to see you at Speech-World and IP Contact Center Summit. Speech Technologies Speech is the most natural of interfaces and is rapidly being deployed in contact centers, as well as a variety of mobile applications. Speech-World will help you understand how and why you need to implement these technologies today. Not since the web has any technology changed the paradigm of customer contact. Ignoring speech today is like ignoring voicemail in 1990. Speech recognition, when deployed correctly, has the ability to not only save you money but also to increase sales simultaneously. If you aren't exploring speech in your customer facing applications, you will certainly fall behind. IP Contact Centers Contact centers may be the biggest beneficiaries of a switch to IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. . In addition the well-documented cost savings VoIP offers over traditional telecom service, IP telephony is the perfect application for home agents because it enables seamless connectivity to remote networks. The conference sessions at IP Contact Center Summit address key issues for contact centers as they transition to IP, including: International VoIP Deployment, Distributed IP Contact Centers, Transitioning from TDM (Time Division Multiplexing) A technology that transmits multiple signals simultaneously over a single transmission path. Each lower-speed signal is time sliced into one high-speed transmission. to IP, and Upgrading the Network to Support IP Contact Center Applications Speech-World Think of this event as primarily contact center-related in nature, as this is where the majority of speech applications are being rolled out. The event will also focus on embedding 1. (mathematics) embedding - One instance of some mathematical object contained with in another instance, e.g. a group which is a subgroup. 2. (theory) embedding - (domain theory) A complete partial order F in [X -> Y] is an embedding if speech into devices such as cell phones, remote controls, automobiles or productivity-enhancing mobile applications. Attendees will be enterprise customers, service providers, developers, government purchasers and resellers. The world of speech will be on display at Speech-World and this conference will be the most objective, commercial-free education available for the speech technologies industry. Rich Tehrani TMC President and Conference Chairman |
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