Intrado Announces General Availability of its National Repository Line Level Database to U.S. Telecommunications Carriers.

Business Editors/High-Tech Writers

USTA Annual Convention

BOCA RATON, Fla.--(BUSINESS WIRE)--Sept. 30, 2002

First Release of IntelliBase(SM) NRLLDB Service Eliminates

Significant Revenue Loss, Improves Carrier Operations

Intrado Inc. (Nasdaq:TRDO), the nation's leading provider of solutions that manage and deliver mission-critical information for telecommunications providers, today announced the market launch of its comprehensive National Repository Line Level Database (NRLLDB) service.

IntelliBase(SM) NRLLDB is the first data repository designed to exclusively house "back-office" billing information -- assisting North American telecom carriers in the complex job of resolving billing and customer care issues.

Intrado developed the unique database in response to the difficulty and expense carriers face when they attempt to locate line-level information to identify billing entities. According to the Ordering and Billing Forum (OBF) of the Alliance for Telecommunications Industry Solutions (ATIS), revenue lost due to unidentified billing data exceeds $1 billion a year.

"In this era of telecom consolidation, knowledge of billing relationships is easily lost," said Aberdeen Group Analyst Dana Tardelli. "To count every essential penny, operators need a carrier-neutral means to track their customer access data. A single view of carrier termination and circuit ownership is critical."

By providing line-, switch-, and company-level information specific to working telephone numbers in the North American Dialing Plan, IntelliBase NRLLDB can help simplify back-office billing making the process much more cost-effective for all participating carriers.

Plans for the IntelliBase NRLLDB service were initially solidified in the fall of 2001 when the appointed OBF task force recommended Intrado's proposal for creating and managing an NRLLDB database. IntelliBase NRLLDB underwent successful technical beta tests throughout the summer of 2002 and is now in production with its first service offering.

"Intrado is well qualified to bring a database of this nature to the telecommunications industry. Our history in managing data repositories for 9-1-1, the experience we've acquired in telecommunications and the trust we've built with our customers enable us to deliver a service that addresses pressing revenue assurance issues," said Ray Paddock, vice president and general manager of Intrado's Commercial Database Group.

For more information about IntelliBase NRLLDB, please visit www.nrlldb.com or direct sales inquiries to [e-mail].

About Intrado

Founded in 1979, Intrado Inc. (Nasdaq:TRDO) is pioneering the technology of Informed Response(TM) by providing telecommunications companies and public safety organizations with accurate, efficiently-delivered, mission-critical information -- enabling them to respond effectively, anywhere and anytime, regardless of location, device or protocol.

Intrado's unparalleled industry knowledge in data management, network transactions, call handling and notification technology reduces the effort, cost, time and complexity associated with providing reliable communications information for 9-1-1 safety and commercial applications. Intrado recently received International Organization for Standardization (ISO) 9001-2000 certification. To receive Intrado press releases and company updates via e-mail, please register at the company's Web site: http://www.intrado.com.

Safe Harbor Statement Under the Private Securities Litigation Reform Act of 1995.

This announcement contains expectations and other forward-looking statements regarding Intrado's future financial performance and the ability to deploy IntelliBase(SM) NRLLDB on a broader scale and in a manner that will help telecommunications providers collect additional revenue. Readers are cautioned that actual results may differ materially from the forward-looking statements in this release as a result of certain factors, including: unforeseen problems and delays in the implementation or market acceptance of IntelliBase NRLLDB, the amount and timing of expenditures necessary to implement IntelliBase NRLLDB, and other factors identified from time to time in filings with the Securities and Exchange Commission ("SEC").

Moreover, Intrado's future financial results may vary significantly from Intrado's expectations based on a number of factors, including: (1) Intrado's reliance on large contracts from a limited number of significant customers and their ability to pay for Intrado's services, (2) whether Intrado's investments in research and development will expand service offerings and prove to be economically viable, (3) the rate of adoption of enhanced 9-1-1 technology by telecommunications carriers and other potential customers, (4) continuing technological and regulatory changes in the telecommunications industry that may affect both Intrado and its customers, (5) service and price competition from entities with substantially greater resources than Intrado, (6) technical difficulties and network downtime, including that caused by sabotage or unauthorized access to Intrado's systems, and (7) fluctuations in quarterly operating results that are due to factors beyond Intrado's control, including adverse trends in the telecommunications industry as a whole, and (8) additional factors described in Intrado's Form 10-K for the year ended December 31, 2001 and in other SEC filings.

Existing and prospective investors are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date hereof. Intrado undertakes no obligation to update or revise the information in this press release, whether as a result of new information, future events or circumstances, or otherwise.

Attention Editors: Intrado will be available for media interviews and demonstrations at the USTA conference in Boca Raton, booth #319 September 30-October 1.