Intervoice to Host Industry Leaders and More than a Dozen Customers as Featured Speakers at Interactions 2005.DALLAS -- Ninth Annual Educational and Industry Forum Agenda Spans a Broad Array of Industry Issues and Testimonial-based Sessions from Leading Companies
Intervoice, Inc. (Nasdaq:INTV INTV Intelligent Television
INTV Association of Independent Television Stations ), the world leader in converged voice and data solutions, today announced the premier speaker line-up for its ninth annual user conference, Interactions 2005, to be held September 13-16, 2005 at the renowned Renaissance Esmeralda Resort and Spa in Palm Desert, California Palm Desert is a city in Riverside County, California, in the Coachella Valley (Palm Springs area), approximately 11 miles east of Palm Springs. The population was 41,155 at the 2000 census. . Spanning all industries, more than a dozen Intervoice customers including T-Mobile, GTECH, American Savings Bank savings bank, financial institution that, until recently, performed only the following functions: receiving savings deposits of individuals, investing them, and providing a modest return to its depositors in the form of interest. and Freescale Semiconductor Freescale Semiconductor, Inc. is an American semiconductor manufacturer. It was created by the divestiture of the Semiconductor Products Sector of Motorola in 2004. Freescale focuses their integrated circuit products on the automotive, embedded and communications markets. will present during the four-day conference as well as acclaimed authors and consultants Dr. Jon Anton and Frank Abagnale Frank William Abagnale, Jr. (born April 27, 1948) is a former check con artist, forger and imposter who, for five years in the 1960s, passed bad checks worth more than $2.5 million in 26 countries. During this time, he used eight aliases — even more to cash bad checks. . Collectively these industry leaders will focus on best practices for using the latest in speech technologies to enhance the customer experience, create customer satisfaction and build loyalty and retention.
Interactions 2005 is attended by key executives from the Intervoice customer and partner network. This year's conference theme is Creating Customers for Life, driven by a powerful agenda comprised of general sessions and customer-based panels on this topic, Intervoice product breakout sessions and case studies from leading companies that have implemented award-winning Intervoice solutions. Intervoice CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and President, Bob Ritchey, will open the conference on Wednesday with commentary on optimizing the customer experience. Senior executives from official sponsors Microsoft, BEA BEA - Basic programming Environment for interactive-graphical Applications, from Siemens-Nixdorf. and Intel will also address recent changes in the marketplace in this opening session and provide their views on the direction of the industry. Speech Technology Magazine will serve as the designated media sponsor and editor John Kelly John Kelly or Jack Kelly is the name of: People
Keynote Speakers at Interactions 2005 include:
Dr. Jon Anton, Consultant, Researcher, Author
Dr. Jon Anton is the director of benchmark research at Purdue University's Center for Customer-Driven Quality. He specializes in enhancing customer service strategy through inbound call centers and e-business centers, using the latest in telecommunications (voice) and computer (digital) technology. Dr. Anton also focuses on using the Internet for external customer access, as well as Intranets and middleware. He has assisted more than 400 companies in improving their customer service strategy and delivery with the design and implementation of inbound and outbound call centers.
Frank Abagnale, Author, Lecturer, Consultant
The Interactions 2005 luncheon speaker is Frank W. Abagnale, con-man turned FBI agent and the subject of the 2002 movie, Catch Me if You Can. He is one of the world's most respected authorities on the subjects of forgery, embezzlement embezzlement, wrongful use, for one's own selfish ends, of the property of another when that property has been legally entrusted to one. Such an act was not larceny at common law because larceny was committed only when property was acquired by a "felonious taking," i. and secure documents. For more than 25 years, he has lectured to and consulted with hundreds of financial institutions, corporations and government agencies around the world.
Interactions 2005 testimonial-based session tracks include:
--Business Issues - Organizational change, customer service, ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot).
--Applications - The role of speech, voice verification, unique applications
--The Road Ahead - The migration to open standards Specifications for hardware and software that are developed by a standards organization or a consortium involved in supporting a standard. Available to the public for developing compliant products, open standards imply "open systems;" that an existing component in a system can be replaced ; when and why to migrate, best practices
--Advanced Technology and Products - The latest in speech innovations, integrating with existing technologies such as CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. and Voice over Internet Protocol (VoIP)
"Interactions 2005 will bring industry leaders together to share their insights and discuss the trends, technologies and solutions that are driving the next generation of voice solutions," said Bob Ritchey, CEO and President of Intervoice. "This year's agenda gives attendees the opportunity to engage in an open exchange of ideas and experiences while discussing best practices and insights gained across a wide range of project implementations, upgrades, launches and conversions."
About Interactions 2005
Interactions 2005 is the ninth worldwide education/industry forum from Intervoice. This year's agenda spans a broad array of industry issues, from the most complex development and infrastructure issues to detailed programming tips, and from broad industry views to Intervoice-specific topics. Sessions offer something for everyone involved in the process of getting and keeping customers. The full conference agenda and registration information can be found at: http://www.intervoice.com/about/events/interactions/.
Intervoice, Inc. (Nasdaq:INTV) provides leading enterprises, network operators and developers with the platform, software, applications and services necessary to optimize the customer experience through voice automation solutions. Omvia(R), the open, standards-based Intervoice product suite, offers unparalleled flexibility for advanced multi-media messaging, portal, IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. and payment applications. The Company's two business units focus on enterprise and network markets, providing solutions that improve operational efficiencies, drive revenue and increase customer satisfaction and loyalty. Building on more than 20 years of systems integration and service delivery experience, the Professional Services Agility Suite from Intervoice is designed to provide proven best practices toward design, implementation, and optimization of voice applications. Intervoice systems are proven in more than 23,000 implementations worldwide across all industries including: Ameritrade, Amtrak Amtrak, the National Railroad Passenger Corp., authorized to operate virtually all intercity passenger railroad routes in the United States. Amtrak was created by Congress in 1970 in response to more than two decades of continuous operating deficits by privately run , Atmos Energy, Citibank, CSX Transportation, MasterCard, O2, Rogers Wireless, SBC (1) (SBC Communications Inc., San Antonio, TX, www.sbc.com) A large, national telecommunications company that grew from a multitude of local and regional companies, including Southwestern Bell, Pacific Bell and Nevada Bell, into a single, unified brand by 2002. , Travelocity, Verizon and Vodafone. A Microsoft Certified Partner and Certified Partner for Learning Solutions, Intervoice is headquartered in Dallas with offices in Europe, the Middle East, South America, Africa and Asia-Pacific. For more information, visit www.intervoice.com.