Intervoice Receives Customer Inter@ction Solutions Magazine's Product of the Year Award for 2004.DALLAS -- Omvia(R) Voice Express Packaged Applications from Intervoice Honored for Outstanding Innovation Intervoice, Inc. (Nasdaq:INTV INTV Intelligent Television INTV Association of Independent Television Stations ), the world leader in converged voice and data solutions, today announced that Technology Marketing Corporation (TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center (R))'s Customer Inter@ction Solutions(R) magazine (www.cismag.com) has named Omvia(R) Voice Express Packaged Applications from Intervoice as a recipient of a 2004 Product of the Year Award. Customer Inter@ction Solutions has been the leading publication in the CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , call center and teleservices industries since 1982(TM). The 10 flexible Omvia Voice Express packaged speech applications from Intervoice, Inc. enable small to large enterprises and carriers to transform critical business processes into conversations while reducing upfront development costs, deployment timeframes and the complexity associated with application development. Originally announced in June 2004, the process-based applications suite supports both leading industry standards Speech Application Language Tags For other meanings of the word salt or acronym "SALT", see salt (disambiguation). Speech Application Language Tags (SALT) is an XML based markup language that is used in HTML and XHTML pages to add voice recognition capabilities to web based applications. (SALT) and Voice Extensible Mark-up Language (VoiceXML). Depending on the need for the application, platform and target audience, Omvia Voice Express applications from Intervoice can be used as application templates or turn-key solutions. These applications can also be deployed as a service (ASP), configurable applications or by Intervoice partners. "Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements," said Nadji Tehrani Nadji Tehrani is an American businessman, the founder and CEO of Technology Marketing Corporation (TMC), which publishes magazines and runs conferences devoted to the business of telemarketing, a word on which Tehrani himself holds a registered trademark. , Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. "Intervoice has demonstrated to the editors of Customer Inter@ction Solutions that its products or services have gone the extra mile to help improve both the customer experience and the ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). for the companies that use them," added Tehrani. The comprehensive Omvia Voice Express application portfolio includes: General Information Management Module --Omvia Communicator - Offers callers fast and efficient access to other people, places and information resources (1) The data and information assets of an organization, department or unit. See data administration. (2) Another name for the Information Systems (IS) or Information Technology (IT) department. See IT. from any telephone device at anytime, using simple natural voice commands. --Omvia Locator - Provides advanced, speech-enabled locational services by city, state, or zip code zip code System of postal-zone codes (zip stands for “zone improvement plan”) introduced in the U.S. in 1963 to improve mail delivery and exploit electronic reading and sorting capabilities. . Additionally, Omvia Locator with Cross Street Finder allows callers to quickly find a retail outlet retail outlet n → punto de venta retail outlet n → point m de vente retail outlet retail n → , kiosk, or other services easier through speech-enabled cross-street identification. --Omvia Rate Quote - Offers "fast quotes" to give callers instant access to popular interest rates. --Omvia Name & Address Capture - Accurately captures first, middle and last names, zip code, city, state, street number, street name and apartment number. --Omvia Notification - Provides reliable and cost-efficient, voice-enabled emergency event notifications that combine sophisticated monitoring and detection with advanced push technology to virtually any wireline, wireless, Internet-enabled or communication device, including voice telephones, pager, email, PDA (Personal Digital Assistant) A handheld computer for managing contacts, appointments and tasks. It typically includes a name and address database, calendar, to-do list and note taker, which are the functions in a personal information manager (see PIM). , SMS-text messages or a combination of devices. Customer Acquisition Module --Omvia Funds Transfer - Advises callers about account eligibility, balance minimums, transaction limits, and insufficient funds. Billing Module --Omvia Account Payment - Callers can pay their current credit card balance, last statement balance, minimum payment or custom amount. For mortgages and loans, callers can choose the monthly payment or a greater custom account. Customer Care Module --Omvia Survey - Allows businesses to gauge customer satisfaction and conduct televoting initiatives through voice automation. --Omvia Identifier - Delivers an efficient, cost-effective way to meet the needs of clients who lose, forget or need to change their password or Personal Identification Number. --Omvia Account Information - Allows callers to retrieve transaction history, balances and status of a specific check while providing filters for reviewing transaction history based on date ranges and transaction types. The Product of the Year Award winners for 2004 are published in the January 2005 issue of Customer Inter@ction Solutions magazine. About TMC(R) Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC(R)) publishes Customer Inter@ction Solutions(R) and INTERNET TELEPHONY Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. (R) magazines, Web portal See portal. TMCnet.com, and the online publications SIP(TM), Speech-World(TM), VoIP Developer(TM), WiFI Telephony See voice over Wi-Fi. (TM), WiMAX(TM), Alternative Power(TM) and BiometriTech(TM). TMC(R) is also the first publisher to test new products in its own on-site laboratories, TMC(R) Labs. TMC(R) produces INTERNET TELEPHONY(R) Conference & EXPO, VoIP Developer Conference(TM) and Global Call Center Outsourcing Summit(TM). TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 14 online newsletters. Visit www.tmcnet.com for details. About Intervoice Intervoice, Inc. (Nasdaq:INTV) provides leading enterprises, network operators and developers with the platform, software, applications and services necessary to optimize the customer experience through voice automation solutions. Omvia(R), the open, standards-based Intervoice product suite, offers unparalleled flexibility for advanced multi-media messaging, portal, IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. and payment applications. The Company's two business units focus on enterprise and network markets, providing solutions that improve operational efficiencies, drive revenue and increase customer satisfaction and loyalty. Building on more than 20 years of systems integration and service delivery experience, the Professional Services Agility Suite from Intervoice is designed to provide proven best practices toward design, implementation, and optimization of voice applications. Intervoice systems are proven in more than 23,000 implementations worldwide across all industries including: Ameritrade, Amtrak Amtrak, the National Railroad Passenger Corp., authorized to operate virtually all intercity passenger railroad routes in the United States. Amtrak was created by Congress in 1970 in response to more than two decades of continuous operating deficits by privately run , Atmos Energy, Citibank, CSX Transportation, MasterCard, O2, Rogers Wireless, SBC (1) (SBC Communications Inc., San Antonio, TX, www.sbc.com) A large, national telecommunications company that grew from a multitude of local and regional companies, including Southwestern Bell, Pacific Bell and Nevada Bell, into a single, unified brand by 2002. , Travelocity, Verizon and Vodafone. A Microsoft Certified Partner and Certified Partner for Learning Solutions, Intervoice is headquartered in Dallas with offices in Europe, the Middle East, South America, Africa and Asia-Pacific. For more information, visit www.intervoice.com. |
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