Internap Extends Service Quality Management Expertise to Leading Telecom/IT Standards Organization.ATLANTA -- Kelly Flynn-Muller Selected to Chair SLA (1) (StereoLithography Apparatus) See 3D printing. (2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. Management Efforts at TeleManagement Forum Internap(R) Network Services Corporation (AMEX AMEX See: American Stock Exchange :IIP IIP Investors In People IIP International Information Programs (US State Department) IIP Index of Industrial Production IIP Iraqi Islamic Party IIP International Ice Patrol (US Coast Guard) ), the leading provider of performance-based routing technology over the Internet, said today the company's top manager for service level management, Kelly Flynn-Muller, has been named to chair the SLA Management Team for the TeleManagement Forum, a leading telecommunications and information technology industry standards organization A standards organization, also sometimes referred to as a standards body, a standards development organization or SDO (depending on what is being referenced), is any entity whose primary activities are developing, coordinating, promulgating, revising, amending, . In her role, Flynn-Muller will guide the creation and revision of documents and tools that address industry-wide problems concerning the management of Service Level Agreements (SLAs). The team will leverage and build on existing TM Forum documents, including the SLA Handbook and Wireless Service Measurements Handbook, to create solutions for a broader range of telecom operators, including IP network, wireless, application and hardware providers. "Our job is to provide to the industry comprehensive and cutting-edge tools and standards for SLA management," said Flynn-Muller, noting that the non-profit organization A non-profit organization (abbreviated "NPO", also "non-profit" or "not-for-profit") is a legally constituted organization whose primary objective is to support or to actively engage in activities of public or private interest without any commercial or monetary profit purposes. is composed of representatives from a wide range of network service providers (NSPs), telecommunications carriers, wireless providers, network equipment and software manufacturers, and other related international industry leaders. The scope of the TM Forum's SLA Management team will include a sequential update of existing SLA handbooks as well as new application notes, with emphasis on the following: --Application-level edge SLAs, including those concerned with services over IP, such as VoIP. --"Layered" SLAs, such as those applying to differentiated Quality of Service (QoS), bundled wireless and wireline services. --Implications of unified SLAs that combine multiple, disparate services into "customer friendly" SLAs. --Interaction between collectives of service providers, such as partnerships, alliances, and other relationships between providers in similar and complementary spaces. --"User guide" level examples of SLA reporting, contracts, etc. Flynn-Muller, who reports into the office of the Chief Technology Officer at Internap, recently led an effort to revise the company's already industry leading SLAs, and establish even higher levels of network performance, service, security and accountability to Internap customers. The resulting changes included the addition of a network jitter A flicker or fluctuation in a transmission signal or display image. The term is used in several ways, but it always refers to some offset of time and space from the norm. For example, in a network transmission, jitter would be a bit arriving either ahead or behind a standard clock cycle guarantee of less than 0.5 milliseconds, industry best crediting levels, DoS attack See denial of service attack. response guarantees, enhanced collocation coverage, and standard termination rights. These service levels are essential for effective deployment of voice over IP (VoIP), streaming audio/video, real-time e-commerce and other high-demand applications. Flynn-Muller has more than 11 years experience in education, project and program management. She is currently the program leader for service level management and product development at Internap. Her expertise has been instrumental in creating industry-leading Service Level Agreements for a broad range of products and partner products. Flynn-Muller has a B.S. from Humboldt State University Not to be confused with Humboldt University of Berlin. Humboldt State University (HSU) is the northernmost campus of the California State University system, located in Arcata, California. , CA. About the TeleManagement Forum Based in Morristown, N.J., the TeleManagement Forum (TM Forum) is a non-profit global organization that provides leadership, strategic guidance and practical solutions to improve the management and operation of information and communications services. Our open membership of over 350 companies comprises incumbent and new-entrant service providers, computing and network equipment suppliers, software solution suppliers and customers of communications services. TM Forum has been contributing to the Information and Communications Services (ICS (1) (Internet Connection Sharing) A Windows feature that enables two or more computers to share one Internet connection. First introduced in Windows 98 Second Edition, sharing is accomplished with network address translation (NAT), which is the common method. ) Industry for over 15 years. About Internap Internap is the market leader of intelligent route-control solutions that bring reliability, performance and security to the Internet. The company's patented and patent-pending technology address the inherent weaknesses of the Internet, enabling enterprises to take full advantage of the benefits of deploying business-critical applications such as e-commerce, Voice over IP (VoIP), video-conferencing, and streaming audio/video across the Internet. Through a portfolio of high-performance IP solutions, customers can bypass congestion The condition of a network when there is not enough bandwidth to support the current traffic load. congestion - When the offered load of a data communication path exceeds the capacity. points, overcome routing inefficiencies and optimize performance of their applications. Internap solutions are backed by an industry-leading performance guarantee that covers the entire Internet as opposed to just one network. These offerings include: network- and premise-based route optimization solutions, colocation, VPN (Virtual Private Network) A private network that is configured within a public network (a carrier's network or the Internet) in order to take advantage of the economies of scale and management facilities of large networks. , content distribution, managed security and managed storage services. Internap currently serves more than 1,700 customers including Fortune 1000 and mid-tier enterprises in the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , government; travel/hospitality, manufacturing, media/entertainment, technology and retail industries. The company provides services throughout the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , United Kingdom and Japan. For more information, please visit the company website at www.internap.com. Internap and P-NAP are registered trademarks and Flow Control Platform is a trademark of Internap. All other trademarks and brands are the property of their respective owners. |
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