Interactive intelligence otters hosted communications service. (New Products).Interactive Intelligence Inc., a developer of interaction management software, launched a new communications services group on Oct. 1, 2001 designed to offer hosted inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound and outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" interactive voice response and e-mail and Web auto response services to enterprises throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and Europe. The services are being offered in response to the growing demand by enterprises for applications that enhance customer service, but that can be delivered quickly and without a significant investment in infrastructure and personnel. Interactive Intelligence is marketing the services to enterprises of all sizes, particularly enterprises with branch offices. Services include a variety of customized applications with a lease-to-buy option designed to give customers the ability to move the services onsite as resources permit. The company plans to extend its services to include wireless and other applications based on customer demand. Examples of customized services include traditional inbound IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. applications such as bank-by-phone, dealer locators and pre-employment screenings. Examples of outbound IVR applications include automated phone and e-mail appointment confirmations, polling and telesales telesales Noun the selling of a commodity or service by telephone telesales npl → televentas fpl telesales npl → messages. |
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