Interactive Intelligence upgrades CIC. (New Products).Interactive Intelligence has announced the launch of Customer Interaction Center (CIC CIC circulating immune complexes. CIC Circulating immune complexes. See Immune complexes. ) 2.2. CIC 2.2 is the latest version of the company's interaction management software that was designed to turn a Windows 2000 server into a comprehensive solution for contact centers and interaction-intense enterprises. CIC provides organizations with automatic call distribudon, skills-based routing, interactive voice response, e-mail management, Web collaboration, voice logging, CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. integration and screen pop all in one package, eliminating the need for multiple legacy devices and computer-telephony integration. Version 2.2 includes voice over IP support in addition to existing support for traditional circuit-switched architectures with T1 and El lines, analog phones and other equipment. Customers can now run CIC's contact center applications on legacy PBXs, Cisco AVVID AVVID Architecture for Voice, Video and Integrated Data (Cisco) AVVID Architecture for Voice Video and Integrated Data phone systems, or VoIP systems built around the session initiation protocol (protocol) Session Initiation Protocol - (SIP) A very simple text-based application-layer control protocol. It creates, modifies, and terminates sessions with one or more participants. Such sessions include Internet telephony and multimedia conferences. It is described in RFC 2543. . www.inin.com/317-872-3000 |
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