Interactive Intelligence to Host ``VoIP for the Contact Center'' Seminar in Houston.Interactive Intelligence Inc. (Nasdaq:ININ ININ Interactive Intelligence, Inc. (Indianapolis, Indiana) ININ Instituto Nacional de Investigaciones Nucleares (Spanish) ININ Islamic News and Information Network ININ Mexican Nuclear Institute ): WHAT / WHEN: Interactive Intelligence Inc. (Nasdaq:ININ), a global developer of business communications software (communications, software) communications software - Application programs, operating system components, and probably firmware, forming part of a communication system. These different software components might be classified according to the functions within the Open Systems , will host a free half-day seminar in Houston, Wednesday, May 10, 8 a.m. to 11:30 a.m., called "Best Practices for Migrating Your Contact Center to VoIP." This educational seminar is designed for contact center and information technology managers from formal contact centers and teleservices firms, as well as customer-focused, interaction-intense enterprises of all types and sizes. WHY: --Learn about IP applications for skill consolidation, remote workgroups, and disaster recovery --Discover IP-based best practices for workforce optimization and customer-focused applications such as speech recognition, integrated CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. and ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. systems, real-time supervision, outbound campaign management and compliance, and more --Hear case studies, view product demos, and share in roundtable discussions with experts and peers --Enjoy a complimentary lunch from 11:30 a.m. to 12:30 p.m. --Receive a free best practices "Migration Plan" just by attending Guest speakers include Greg Galitzine, editorial director for Internet Telephony Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. magazine. Co-sponsors include Alliance Systems, AVDS AVDS American Veterinary Dental Society AVDS Automated Vulnerability Detection System AVDS Air Vehicle Diagnostic System AVDS Air Cooled, V-engine configuration, Diesel, Superturbocharged (engine used in main battle tanks prior to the M1 tank) , Intel, Polycom, and TeleVoice. WHERE: Marriott West Loop (by the Galleria) 1750 West Loop South Houston, Texas 77027 HOW: To register, or for more information about this free seminar, visit http://www.inin.com/News/Events/seminars/seminars.asp?id=598. If you have additional questions about the seminar, call 317.872.3000, or e-mail seminars@inin.com. For media inquiries, contact Christine Holley, director of market communications, Interactive Intelligence, 317.715.8220, Christine.holley@inin.com. |
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