Interactive Intelligence makes three announcements.Interactive Intelligence Inc. has released version released version - release 2.3 of its Customer Interaction Center (CIC CIC circulating immune complexes. CIC Circulating immune complexes. See Immune complexes. ) software, a bundled communications application suite designed for contact centers and customer-driven enterprises. Enhancements include simplified installation; self-monitoring and diagnostic capabilities; updated speech recognition and Web collaboration; additional PBX/IPPBX functionality; and Interaction Tracker, an optional application that maintains a database of people and their associated interactions. In other company news, Interactive Intelligence named Gary R. Blough its new executive vice president of worldwide sales. Blough previously held the role of Interactive Intelligence vice president of sales for Europe, Middle East and Africa, and he has been area director and vice president of sales for Western U.S. and Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. since joining the company in 1997. Blough, who assumed his new role July 1, will relocate back to the U.S. Finally, Interactive Intelligence Inc.'s business communications software (communications, software) communications software - Application programs, operating system components, and probably firmware, forming part of a communication system. These different software components might be classified according to the functions within the Open Systems has been certified by VoEx, a VoIP network provider and systems integrator, enabling customers to increase ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). by extending Internet protocol "trunking" beyond customer premises to the public switched telephone network. [ILLUSTRATION OMITTED] www.inin.com and www.voex.com |
|
||||||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion