Interactive Intelligence and Dimension Data Extend Distribution Agreement.Business Editors, Communications & High Tech Writers INDIANAPOLIS--(BUSINESS WIRE)--Oct. 29, 2001 Expanded Partnership Designed to Help Companies More Rapidly Penetrate the UK Contact Center Market Interactive Intelligence Inc. (Nasdaq:ININ ININ Interactive Intelligence, Inc. (Indianapolis, Indiana) ININ Instituto Nacional de Investigaciones Nucleares (Spanish) ININ Islamic News and Information Network ININ Mexican Nuclear Institute ) and South African-based Dimension Data Holdings plc (LSE LSE - Language Sensitive Editor :DDT DDT or 2,2-bis(p-chlorophenyl)-1,1,1,-trichloroethane, chlorinated hydrocarbon compound used as an insecticide. First introduced during the 1940s, it killed insects that spread disease and feed on crops. .) have extended their value-added distribution agreement to enable Dimension Data UK to market, sell and support interaction management software by Interactive Intelligence throughout the United Kingdom. The two companies signed the extended distribution agreement to more rapidly penetrate the UK contact center market, which is expected by many industry analyst firms to grow by as much as 94% through the end of 2001. Interactive Intelligence and Dimension Data first signed a distribution agreement in 1997 enabling Dimension Data to offer the Interactive Intelligence software throughout South Africa South Africa, Afrikaans Suid-Afrika, officially Republic of South Africa, republic (2005 est. pop. 44,344,000), 471,442 sq mi (1,221,037 sq km), S Africa. . Today, the two companies have more than 25 joint customers. Dimension Data is a leading technology company that provides network and multi-channel e-business solutions to global corporations. Founded in 1983 as a specialist supplier of technology and services, Dimension Data is listed on the London Stock Exchange London Stock Exchange London marketplace for securities. It was formed in 1773 by a group of stockbrokers who had been doing business informally in local coffeehouses. and is a member of the FTSE FTSE A company that specializes in index calculation. Although not part of a stock exchange, co-owners include the London Stock Exchange and the Financial Times. Notes: The FTSE is similar to Standard & Poor's in the United States. 250. The Group operates in more than 30 countries and employs more than 12,000 employees. In the UK, Dimension Data has offices in London, Middlesex, Milton Keynes Milton Keynes (mĭl`tən kēnz`), town (1991 pop. 36,886) and borough, S central England. Milton Keynes was designated one of the new towns in 1967 to alleviate overpopulation in London. It is the seat of the Open Univ. , Warrington, Cork and Lanarkshire. Interactive Intelligence was founded in 1994 as a global developer of multi-channel customer interaction management software. The company first released its software for contact centers, called Customer Interaction Center(TM) (CIC CIC circulating immune complexes. CIC Circulating immune complexes. See Immune complexes. ), in 1997 as a simple, cost-effective alternative to proprietary, legacy telecommunications devices such as PBXs, automatic call distributors and interactive voice response systems. Today, CIC is in use by more than 800 companies worldwide, including approximately 45 companies in the UK. "Dimension Data is a long-time reseller of ours with a proven track record based on its extensive consulting and systems integration experience," Jerry Fleming, vice president of sales for Interactive Intelligence EMEA (Europe, Middle East, Africa) Refers to that region of the world. For example, one might see products packaged differently for the UK, EMEA and Asia Pacific markets. , said. "Dimension Data clearly understands the value of technologies and processes that help to increase customer loyalty. We were honored to name Dimension Data this year as our `Best Partner of 2000' and look forward to building on such a successful relationship in order to better serve UK-based contact centers." "When we first saw the Interactive Intelligence software demonstrated in 1997 we knew it offered a major breakthrough to contact centers in need of a more simple and cost-effective way to manage customer interactions," David de Villiers de Villiers may refer to:
The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. , said. "Today, that belief has turned into a reality as we see traditional telecommunications vendors trying to emulate the unique open, unified architecture on which the Interactive Intelligence software is based. We are proud to partner with a leader in the field of voice and data convergence and are excited to bring the benefits of the Interactive Intelligence software to contact centers throughout the UK." About Dimension Data Holdings plc Dimension Data Holdings plc (LSE:DDT.), is a leading global technology company that represents a new category of systems integrator providing network and multi-channel e-business solutions to deliver the complex integration and connectivity requirements of global corporations. Founded in 1983 as a specialist supplier of technology and services, Dimension Data's strategy has evolved with the emergence of the intelligent network as the most important enabler in business today. Dimension Data's global presence combined with its expertise and extensive skills base in network infrastructure and e-business solutions environments enables its customers to ascend into the global marketplace through 100% connectivity and integration. Listed on the London Stock Exchange, Dimension Data is a member of the FTSE 250 index The FTSE 250 Index is a capitalisation-weighted index of 250 companies on the London Stock Exchange. They are selected quarterly as being the 101st to 350th largest companies with their primary listing on the exchange. , employs over 12,000 people and operates in over 30 countries on six continents Six Continents is a large retail PLC in UK which split into Six Continents Retail known as Mitchells and Butlers plc. The hotels and soft drinks business of Six Continents PLC is now known as InterContinental Hotels Group PLC. . Dimension Data has achieved a three-year compound annual growth rate in US dollars of 73% in revenue and 36% in basic earnings per share. For more information, please go to www.didata.com. About Interactive Intelligence Inc. Interactive Intelligence Inc. (Nasdaq:ININ) is a global developer of interaction management software designed to automate communications for contact centers, enterprises, e-businesses and service providers. The company was founded in 1994 and, today, has a worldwide customer base of more than 800 companies. Based on an open, unified platform, the Interactive Intelligence product line was designed as a flexible and affordable alternative to traditional telecom solutions. The Interactive Intelligence product line is subject to multiple United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and international patents pending. Interactive Intelligence has won numerous awards, including Software Magazine's Top 500 Global Software and Services companies in 2000. Interactive Intelligence's global headquarters are located in Indianapolis, IN, with European headquarters in Aix-en-Provence, France and Asia Pacific headquarters in Tokyo, Japan. Its telephone number is +33 442 910 910; on the Web: http://www.ININ.com. This release contains certain forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings. Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners. Copyright(c)2001 Interactive Intelligence Incorporated. All rights reserved. |
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