Intellivoice Announces BellSouth Trial of Automated Customer Name and Address -ACNA- Service.ATLANTA--(BUSINESS WIRE)--June 2, 1999-- Service Provides Telecom Carriers Opportunities for Higher Revenues and Decreased Expenses BellSouth will launch a three-month trial of Intellivoice Communications Inc.'s InfoDial(TM) automated customer name and address (ACNA ACNA Access Carrier Name Abbreviation ACNA Access Customer Name Abbreviation ACNA Atlantic Community Newspapers Association ACNA Alumni Council of North America ACNA Audi Club of North America ACNA Automated Customer Name and Address ) service, which utilizes speech recognition technology to give customers a fast, easy way to request the names and addresses associated with unrecognized phone numbers appearing on caller ID A telephone company service that sends the caller's telephone number between the first and second ring of the call. If the calling number is not blocked, the calling number is displayed on the handset or base station of the called party. boxes or phone bills. The trial, which begins June 4, will take place in the Macon, Gefor this type of information by offering our ACNA service during this trial," said Jim Szyperski, Intellivoice chief executive officer. "The business model for ACNA is very straight-forward. It enables carriers to offer an incremental Additional or increased growth, bulk, quantity, number, or value; enlarged. Incremental cost is additional or increased cost of an item or service apart from its actual cost. service and drive additional revenue. BellSouth recognizes this and sees the growth opportunity in providing subscribers with a service that quickly and easily retrieves names and addresses of the phone numbers in question." "A large number of our customer service calls each month are from customers inquiring inquiring, v to draw information from a client—whether by verbal questioning or physical examination—to assess the person's state of health. about phone numbers appearing on their bill or Caller ID box," said Trip Agerton, BellSouth Operator Services A variety of telephone services that require human intervention, including person-to-person calls, collect calls, credit card billing and directory and dialing assistance. Such services are performed by LECs, IXCs and alternative operator services (AOS), organizations that are used by president. "Our studies also indicate that there is a substantial demand for a service to provide names and addresses for a number of uses, such as wedding or graduation invitations, etc.," he added. "Our trial of Intellivoice's ACNA, which will be marketed as BellSouth (R) NumberPlus(sm) service, allows us to respond to these and other consumer requests for telephone number-related information with a convenient, high-tech solution. Callers are billed $.85 per call and may request information on two numbers per call," Agerton said. "Pending the results of the trial, NumberPlus service could be offered throughout the nine states where we offer local telephone service." Agerton noted that BellSouth will promote NumberPlus service through a nine-week radio and print advertising campaign in the Macon area. Using BellSouth NumberPlus, a customer dials 555-LOOK and either speaks or dials in the 10-digit phone number. The application takes the number to a database including information for all 50 states and retrieves the name and address and delivers the information to the caller using a computer-generated text-to-speech voice. Founded in 1988, Atlanta-based Intellivoice Communications Inc. is the world's leading speech recognition technology company. With more than one million end users worldwide, the privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. is focused on developing industry-leading speech recognition and synthesis applications for the telephony and Internet markets. Applications include voice-activated dialing, unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. , automated operator services and voice navigation Using voice recognition to select options from a menu. . For more information, visit the company's web site www.intellivoice.com. |
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