IntelliCare Names Eileen Reed 2005 Telenurse of the Year.

PORTLAND, Maine -- Annual Award Sponsored by IntelliCare Recognizes Telenurses' Commitment, Compassion, and Contribution to Healthcare

IntelliCare, a provider of medical contact center services and technology, announces that Eileen Reed, RN has been named as the 2005 Telenurse of the Year. IntelliCare launched the Telenurse of the Year award in 2004 to recognize outstanding achievement in the rapidly growing field of telenursing.

Hospitals, health plans, and other healthcare providers rely on telenurses working within medical contact centers to deliver a variety of patient services, including triage, physician referral, and disease management. These nurses use exceptional communication skills coupled with state-of-the-art technology to effectively manage a wide range of patient relationships, helping facilities to extend services and broaden their reach into their healthcare communities.

"The telehealth profession is quickly emerging as a vital part of our nation's expanding healthcare needs," says Victor C. Otley III, CEO of IntelliCare. "Nurses like Eileen Reed demonstrate the best of the profession by combining healthcare expertise with compassion and commitment to deliver responsive, affordable health information and advice to callers across the country. We are extremely proud of Eileen, and are pleased that our Telenurse of the Year program recognizes her hard work and contributions to this growing industry."

The Telenurse of the Year award is open to nurses employed by IntelliCare or by the company's software clients. A panel of industry experts evaluated the nurses' contributions in three areas:

--Improving the Patient Experience,

--Contributing to the Advancement of the Telenursing Profession, and

--Pursuing Professional Growth as a Telenurse.

Eileen Reed has been in the telehealth profession for 35 years, and has been employed by IntelliCare for six years. Her peers and supervisors commend her calm demeanor, loyalty, dependability, and devotion to the telehealth industry. A consummate team player, Ms. Reed coaches other nurses through difficult cases, develops training programs, and contributes in numerous ways to improving patient satisfaction. Ms. Reed is a member of the American Academy of Ambulatory Care Nurses (AAACN) and of the American Holistic Nurses Association. In addition to completing numerous continuing education unit credits, she received a BA in management/communication from Lesley University in 2004, and is in her second semester of graduate school working toward a certificate in advanced professional holistic health.

As winner of the 2005 Telenurse of the Year, Ms. Reed will receive an all-expenses-paid trip to the 30th Annual Conference of the American Academy of Ambulatory Care Nursing, scheduled for April 7-11 in San Diego, CA.

Sponsors for the 2005 Telenurse of the Year include the IBM Software Group, providers of information technology for the IntelliCare infrastructure; Barton D. Schmitt MD, author of Pediatric Telephone Triage Algorithms, 1994-2005; and David A. Thompson MD, author of Adult Telephone Triage Algorithms, 1994-2005. Their contributions will help underwrite the expenses of Ms. Reed's conference registration, travel, and accommodations for the AAACN conference.

The judges for the Telenurse of the Year Award comprised a varied group of industry experts: Peter DeHaan, Editor and Publisher, AnswerStat Magazine; Maureen Espensen, MBA, BSN, RNC, and Manager, Clinical Hotline Services, TheraCom; Louise Haddock RN, Director of Quality, IntelliCare; Becky Pyle, RN, MS, and editor of the American Academy of Ambulatory Care Nursing "ViewPoint" newsletter; Sherry Smith RN, MS, MBA, telehealth consultant; and Donna Vincent, RN, BSN, MA, telehealth consultant.

About IntelliCare

IntelliCare, Inc., provides services and technology for intelligent patient and provider healthcare communications. Founded in 1997 in Portland, Maine, the company operates the largest network of medical contact centers in the United States and was recognized as one of the fastest growing technology companies in North America for the third consecutive year on Deloitte & Touche's 2004 Technology Fast 500. More than 250 hospitals, health systems, health plans, group practices, and employers nationwide outsource their call center operations to IntelliCare or use the company's technology to effectively and efficiently improve access to quality care. For more information about IntelliCare, please visit www.intellicare.com.