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Integrix and GSSC Ink Service Agreement; Agreement Provides On-Site Service for All Integrix-configured Systems.


NEWBURY PARK, Calif.--(BUSINESS WIRE)--June 14, 1999--

Integrix Inc. announced today that it has finalized an agreement with Grumman Systems Support Corporation (GSSC GSSC GLAST Science Support Center (NASA)
GSSC Girl Scouts of Suffolk County (Long Island, New York)
GSSC Genesee Star Soccer Club
GSSC Global Shared Service Centre (Malaysia) 
), a unit of Logicon, a Northrop Grumman's company.

GSSC is a nationwide provider of information technology services, and will provide on-site warranty and post-warranty support for all Integrix configured IQstor(TM) storage systems, SPARC (Scalable Performance ARChitecture) A family of RISC CPUs from Sun that runs mostly under Sun's Solaris, but also under Linux and BSD operating systems. After development began in the mid-1980s by David Patterson of the University of California at Berkeley and Bill (R) and UltraSPARC(R)-based servers, and workstations.

"We have a responsibility to make sure the products we sell continue to perform at optimal levels. Contracting with GSSC to provide on-site service will be a valuable resource for our customers that will help minimize downtime The time during which a computer is not functioning due to hardware, operating system or application program failure.  and provide a reliable source for standardized support," said Jason Lo Jason Lo is a Malaysian music artist, music producer, DJ, and media personality. He is sometimes known by the nicknames "LO" and "J Lo".

Lo was born in Kuching, Sarawak. He is a mix of Chinese and Irish parentage.
, president and co-founder of Integrix.

"The on-site service from GSSC will be available to both end-users and resellers. This will allow them to offer standardized service to their customers who we know are running multi-platform environments."

The contract covers Integrix's IQstor(TM) line of RAID and JBOD (Just a Bunch Of Disks) A group of hard disks in a computer that are not set up as any type of RAID configuration. They are just a bunch of disks.

JBOD - Just a Bunch Of Disks
 storage systems, the R1500, J1500 and R2000. In addition, the service will cover its SPARC(R) and UltraSPARC(R) rackmount servers and workstations, such as the RS450, RS10 and US10.

Integrix will continue to provide telephone technical support from the company's Newbury Park headquarters. After the technical support technician determines that the problem requires repair service, a GSSC technician will be dispatched to the customer site.

Three different service packages are available. The Standard package offers on-site service by the next business day; the Star + package offers same business day service (within four hours); and the Star ++ package offers service 24 hours a day, seven days per week. All RAID systems that are sold domestically will be automatically covered with on-site service. Additional service requirement upgrades may be purchased.

Grumman Systems Support Corporation is a nationwide services organization specializing in providing support for distributed systems Distributed systems (computers)

A distributed system consists of a collection of autonomous computers linked by a computer network and equipped with distributed system software.
 environments. A unit of Logicon, a Northrop Grumman Northrop Grumman Corporation (NYSE: NOC) is an aerospace and defense conglomerate that is the result of the 1994 purchase of Grumman by Northrop. The company is the third largest defense contractor for the U.S.  company, GSSC offers hardware maintenance, software support, help desk, systems management and other IT-related services and solutions. GSSC has been helping private and public sector clients maximize their return on IT investment for 27 years.

Founded in 1990, Integrix Inc. designs and manufactures the IQstor(TM) family of RAID and JBOD storage systems, including RAID controllers A disk controller card that supports one or more RAID configurations. Originally only for SCSI drives, RAID controllers have become very popular for PATA and SATA drives. See RAID.  and arrays for network servers, mini computers, and high performance workstations.

The company also manufactures a full line of SPARC(R) and UltraSPARC(R) rackmount servers and workstations, as well as PCI (1) (Payment Card Industry) See PCI DSS.

(2) (Peripheral Component Interconnect) The most widely used I/O bus (peripheral bus).
 and SCSI adapters, and a complete line of peripherals that offer the high caliber performance required in today's marketplace. The company's products are sold worldwide through an extensive network of distributors, VARs, and OEMs.
COPYRIGHT 1999 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1999, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Geographic Code:1USA
Date:Jun 14, 1999
Words:436
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