Integrated ITSM Business Process Management Solution Streamlines ITIL Implementations and Reduces Costs.

KIRKLAND, Wash. & AUSTIN, Texas -- Covestic Inc.:

--Covestic partners with Lombardi to produce an IT Service Management (ITSM) Business Process Management (BPM) software template that demonstrates the benefits of BPM applied to IT Infrastructure Library (ITIL) Change Management

Covestic Inc., a leading business and IT Service Management (ITSM) consulting firm, and Lombardi(R), the leader in Business Process Management (BPM) software for Global 2000 companies, today announced that, as part of their strategic alliance, Covestic has created and is delivering the first in a series of solutions that enable and automate all aspects of ITSM operations. These solutions are built upon Lombardi's award-winning TeamWorks(R) BPM platform.

Leveraging over a decade of successful ITSM implementation experience and proven BPM expertise, Covestic has developed ITIL Change Management BPM as the first template in a suite of BPM-enabled ITSM solutions. Covestic's ITSM BPM approach, using the TeamWorks platform, provides clear benefits when compared to traditional implementation. They include:

--Streamlined ITIL implementations and reductions in the time, effort and total investment required for ITSM deployment

--Automation of ITSM processes, with complex ITIL procedures embedded in the workflow

--Simplified process and business rule changes for automation and optimization in real time

--Integrated Key Performance Indicator (KPI) metrics, reporting, IT cost tracking and scorecarding

--Embedded controls and traceability of actions to satisfy regulatory requirements

--Increased organizational acceptance and reduced staff training requirements

--Robust enterprise management integration

"Awareness and adoption of ITSM and ITIL are at an all-time high for global corporations, yet recent published reports demonstrate that CEOs and executives continue to be dissatisfied with the return on their IT investments," said John Schaffer, president of Covestic Inc. "We believe that the integration of ITSM with BPM and enterprise management strategies will enable organizations to realize the return on IT investment that they desire by reducing the cost and time to implement, decreasing training requirements, and increasing the operational efficiency of the IT organization."

"Lombardi leads the industry in business process management software," said Rod Favaron, president and chief executive officer of Lombardi. "TeamWorks is designed to automate and optimize operational processes to increase the speed and flexibility with which organizations can manage their process activity and decision-making. By applying these capabilities to ITSM and ITIL process implementation, IT organizations can leverage the benefits of BPM to optimize their own operations."

"The Future of ITSM" Presentation and ITSM BPM Demonstration

Michael Maley, certified ITIL manager, will be presenting at the IT Service Management Forum (itSMF) 2006 National Conference and Exposition on "The Future of ITSM." Maley will share insights on Covestic's vision that the success of ITSM lies in leveraging Business Process Management (BPM), and Covestic will demonstrate its new ITSM BPM software template that shows the power of BPM applied to ITIL Change Management.

For a live demonstration of Covestic's ITSM BPM solution using Lombardi's TeamWorks business process management Suite (BPMS), visit Covestic at itSMF 2006:

The Future of ITSM Presentation
itSMF 2006 National Conference & Expo - Salt Lake City
Monday, September 18, 2006, 7:30am-8:20am
Salt Palace Convention Center
www.jupiterevents.com/itsmf/fall06/agenda.html

Covestic itSMF Booth #218
itSMF 2006 National Conference & Expo - Salt Lake City
--  September 18: 10:00am-4:00pm and 5:30pm-7:00pm
--  September 19: 10:00am-4:00pm and 5:30pm-6:30pm
--  September 20: 10:00am-12:40pm
Salt Palace Convention Center
www.jupiterevents.com/itsmf/fall06/index.html

About Lombardi

Lombardi is a leader in business process management (BPM) software for Global 2000 companies as recognized by both Gartner and Forrester Research, in the Magic Quadrant for Business Process Management Suites, 2006, and Human-Centric Business Process Management Suites, Q1 2006 research reports respectively. Lombardi offers award-winning technology, know-how and services to help its customers become Process-Driven. Lombardi's TeamWorks(R) is built on open standards and provides ongoing visibility and control of business processes, increasing the speed and flexibility with which organizations can manage their process activity and decision-making. Lombardi customers include Allianz Life, Applied Materials, Dell, Hasbro, Renault F1 Team, Sprint, T-Mobile, Universal Music Group and the U.S. Government. For more information, visit www.lombardi.com.

About Covestic

Covestic is a leading business and IT consulting firm delivering industry-leading expertise and solutions that address the operational challenges of businesses. These solutions include securing IT infrastructures, achieving and maintaining regulatory and standards compliance, improving operational efficiency, increasing infrastructure capacity and scalability, optimizing business process management, reducing costs through optimization of operations and technology, securing wireless and remote management systems, and developing business and IT scorecard metrics. Covestic is committed to delivering technology solutions that enable clients to achieve their core business objectives at both strategic and tactical levels. For more information, visit the company's Web site at www.covestic.com.

Lombardi and TeamWorks are registered trademarks and TeamWorks Process Optimizer, TeamWorks Portal, TeamWorks Rule Service and Lombardi for Office 2003 are trademarks of Lombardi Software, Inc. All other company/product names and service marks may be trademarks or registered trademarks of their respective companies.