InteQ Sponsors IT Service Management Webinar.Business/Technology Editors BEDFORD, Mass.--(BUSINESS WIRE)--June 10, 2002 Webinar to Provide Key Information Surrounding the IT Infrastructure Library (ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). ) Best Practices Framework Including Guest Speaker Ivor Evans, President of Ivory Consulting InteQ Corporation, a leading provider of proactive IT infrastructure monitoring and management services, is pleased to announce its "Intro to IT Service Management Webinar," taking place June 18, 2002. This Webinar will provide an introduction to IT Service Management (ITSM ITSM Information Technology Service Management ITSM Information Technology Security Manager ITSM Indirect Tensile Stiffness Modulus ITSM Information Technology System Management ITSM Ibm Tivoli Storage Manager ITSM It Service Management ) based on the IT Infrastructure Library (ITIL) best practices framework. Real-life case studies of ITSM implementations will show how ITSM can improve IT operation effectiveness within the business by becoming more customer-focused, achieving operational excellence through process-oriented approaches and spending IT dollars to meet critical business objectives. Featured guest speaker Ivor Evans is an acknowledged expert on practical and strategic IT Service Management issues, having been Chairman of the UK IT Service Management Forum (itSMF). He is also Vice-Chairman of the Information Systems Examination Board (ISEB (Information Systems Examinations Board, U.K., www.bcs.org/bcs/products/qualifications/iseb) A subsidiary of the British Computer Society (BCS) that provides industry-recognized professional training and qualifications for IS competency, ability and performance. ) and an examiner and accredited accredited recognition by an appropriate authority that the performance of a particular institution has satisfied a prestated set of criteria. accredited herds cattle herds which have achieved a low level of reactors to, e.g. tutor for ISEB and the international Examinations Institute (EXIN (Netherlands Examination Institute, Netherlands, www.exin.nl) A non-profit international organization that develops and oversees educational requirements and examinations in the field of information technology. ). Ivor is a frequent speaker at national and international conferences and is co-author of the British Standards Institution Code of Practice for IT Service Management. The Webinar will be hosted by Maureen Ellenberger, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of InteQ, and will also include guest speaker David Nichols, an ISEB Accredited Instructor. What: InteQ Intro to IT Service Management Webinar When: June 18, 2002 2:00pm EDT/11:00am PDT PDT abbr. Pacific Daylight Time PDT Pacific Daylight Time PDT n abbr (US) (= Pacific Daylight Time) → hora de verano del Pacífico PDT Where: http://www.inteqnet.com/webinar.html For more information or to register, please contact info@inteqnet.com. About InteQ InteQ is a leading provider of flexible monitoring and management services, which proactively improve business operations while lowering operational costs by delivering maximum IT infrastructure visibility and analytical functionality. With service delivery based on IT Infrastructure Library (ITIL) best practices and years of technical expertise, InteQ handles the day-to-day proactive monitoring and management of IT infrastructure and applications, allowing organizations to focus on business-critical IT issues. Founded in 1995 and headquartered in Bedford, Mass., InteQ has received funding from Merrill Lynch Ventures, Mercury Interactive, Hewlett-Packard, Charles River Ventures and M/C M/C Machine (mechanical engineering) M/C Motorcycle M/C Miscarriage M/C Multiple Choice M/C Maitre de Cabine Venture Partners. For more information, visit InteQ's Web site at www.inteqnet.com or call 1-888-4IT-MGMT. |
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