InteQ Launches Wireless `Hot Spot' Practice to Ensure 24x7 Availability of Wireless Networks.Business Editors/High-Tech Writers BEDFORD, Mass.--(BUSINESS WIRE)--Feb. 18, 2003 New Practice Provides Companies with Monitoring and Management Solutions that Dramatically Improve Network Performance InteQ Corporation, a leading provider of proactive IT infrastructure and application management services, today introduced a line of Public Wireless LAN A local area network that transmits over the air typically in the 2.4 GHz or 5 GHz unlicensed frequency band. It does not require line of sight between sender and receiver. Wireless base stations (access points) are wired to an Ethernet network and transmit a radio frequency over an area services that provide the network infrastructure monitoring and management capabilities required to ensure 24x7 availability of wireless services. By leveraging these offerings, companies can proactively manage the performance and availability of wireless "hot spots hot spots acute moist dermatitis. ," which enables wireless service and network providers to offer higher levels of service to end users. InteQ's "hot spot" practice is based on the company's proven expertise in providing application and infrastructure management solutions to enterprises, enabling companies to proactively improve business operations Business operations are those activities involved in the running of a business for the purpose of producing value for the stakeholders. Compare business processes. The outcome of business operations is the harvesting of value from assets performance while lowering costs. Companies that choose to take advantage of InteQ's hot spot management services are able to protect their network from downtime The time during which a computer is not functioning due to hardware, operating system or application program failure. that results in lost revenue, while maintaining focus on core strategic initiatives. "As consumers and companies increasingly leverage wireless networks for their day-to-day activities, uptime and connectivity is of the utmost importance," said Santhana Krishnan, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of InteQ. "InteQ's wireless hot spot management services equip companies with solutions that protect them from the costs and consequences of downtime, enabling them to benefit from continuous operations and higher levels of availability, which ultimately results in more satisfying user experiences." InteQ's services enable companies to effectively handle wireless usage in "hot spots," such as airport lobbies and coffee shops, where users are able to make wireless connections via laptop Same as laptop computer. laptop - portable computer , PDA (Personal Digital Assistant) A handheld computer for managing contacts, appointments and tasks. It typically includes a name and address database, calendar, to-do list and note taker, which are the functions in a personal information manager (see PIM). or any other wireless device. InteQ makes this possible by enabling companies to track levels of usage, manage bandwidth capacity, and ensure the wireless hot spot is continuously up and running. The result is a satisfied customer that will stay longer and ultimately return more often. "As the usage of wireless applications becomes more pervasive, end users are requiring the same level of availability as they would in traditional network environments," said Corey Ferengul, vice president with META Group. "Companies must seek the ability to proactively monitor and manage their wireless networks, enabling them to ensure system uptime and provide a better end user experience for their customers." InteQ's wireless practice includes the following: Enterprise Help Desk Services - 24x7 help desk support from InteQ which leverages InfraDesk, a Web-enabled enterprise service desk solution that is available from any location and equips service desk personnel and end-users with an easy-to-use, browser-based interface for incident, problem and change request management. Public Wireless Hot Spot LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. Monitoring - InteQ proactively monitors and manages application, database, network and system infrastructure by providing problem identification, diagnostics and resolution for maximum application and infrastructure availability. Reporting - InteQ provides a highly-secure, Web-based reporting portal that provides views into the availability and performance of the business application infrastructure as well as detailed application and device-specific breakdowns. For more information on InteQ's wireless services, visit: www.inteqnet.com About InteQ InteQ is a leading provider of IT Service Management solutions that maximize the availability and performance of business-critical IT services, while lowering operational costs. The company's professional and managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality are based on IT Infrastructure Library (ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). ) best practices and years of technical experience. Through its managed services offering, InteQ handles the day-to-day proactive monitoring and management of networks, servers, databases and applications, allowing organizations to focus on business-critical IT issues without losing control. InteQ was founded in 1995 and is headquartered in Bedford, Massachusetts Bedford is a town in Middlesex County, Massachusetts, United States. It is within the Greater Boston area, some 15 miles north-west of the city of Boston. The population of Bedford was 12,595 at the 2000 census. . For more information, visit InteQ's Web site at www.inteqnet.com or call 1-888-4IT-MGMT. |
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