InteQ's ITSM Best Practices Online-TM- Wins Service Management Innovation of the Year Award; InteQ's Web-based training on ITIL best practices wins prestigious industry award.Business/Technology Editors BEDFORD, Mass.--(BUSINESS WIRE)--Nov. 12, 2001 The Information Technology Service Management Forum Ltd. (itSMF), an internationally recognized independent users group dedicated to IT Service Management, has awarded its Service Management Innovation of the Year Award to InteQ Corporation for their ITSM ITSM Information Technology Service Management ITSM Information Technology Security Manager ITSM Indirect Tensile Stiffness Modulus ITSM Information Technology System Management ITSM Ibm Tivoli Storage Manager ITSM It Service Management Best Practices Online(TM) Web-based training course. IT organizations adopt IT service management best practices, based on the IT Infrastructure Library (ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). ), to deliver better services tailored to the specific needs of their business. ITIL provides a comprehensive, consistent and coherent set of processes for IT management. Enterprise market leaders such as Microsoft have embraced the service management vision. Microsoft received the 2000 itSMF award for their Microsoft Operations Framework Microsoft Operations Framework (MOF) provides operational guidance that helps organizations to achieve mission-critical system reliability, availability, supportability, and manageability with Microsoft products and technologies. (MOF (1) (Managed Object Format) An ASCII file that contains the formal definition of a CIM schema. See CIM. (2) (Meta Object F ), built on ITIL best practices. "As a leading application and infrastructure management services provider whose services are based on ITIL best practices, InteQ has real-world experience deploying people, processes and technology to effectively manage today's complex IT environments," said David Nichols, director, ITSM Product Management at InteQ. "We created ITSM Best Practices Online(TM) to help our customers develop the awareness and professional qualification to bring the benefits of IT service management best practices to their IT organizations." InteQ's course incorporates the latest update of ITIL best practices and is presented in a self-paced, e-learning format available 24x7 via the Internet. The first Web-based training course to be accredited accredited recognition by an appropriate authority that the performance of a particular institution has satisfied a prestated set of criteria. accredited herds cattle herds which have achieved a low level of reactors to, e.g. by the Information Systems Examination Board (ISEB (Information Systems Examinations Board, U.K., www.bcs.org/bcs/products/qualifications/iseb) A subsidiary of the British Computer Society (BCS) that provides industry-recognized professional training and qualifications for IS competency, ability and performance. ), a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of the British Computer Society Established in 1957, The British Computer Society (BCS) is a body that represents those working in Information and Communications Technology ICT. It is the largest United Kingdom-based professional body for computing. , ITSM Best Practices Online(TM) prepares students for the IT Service Management Foundation Certificate, a professional qualification in IT service management. Traditionally, this certification training has only been available in a three-day classroom format. ITSM Best Practices Online(TM) saves time and resources by allowing IT professionals to take the course on their own without the related travel and accommodation costs. "Increasingly, organizations are looking for ways of identifying individuals' competence in a formal and standard manner - this is particularly true for large multinational organizations," said Aidan Lawes, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of the IT Service Management Forum Ltd. "In awarding the itSMF Innovation of the Year Award, the judging panel cited InteQ's ITSM Best Practices Online(TM) training course as offering a genuine advance in the delivery of service management training to prepare students for the IT Service Management Foundation Certificate. InteQ's entry was a virtually unanimous choice." Yash Shah, InteQ's co-founder, president and chief technology officer, said, "We are honored to be recognized by the IT Service Management Forum for our commitment to IT Service Management best practices and innovative approach to ITIL training." About IT Service Management Forum Ltd. The Information Technology Service Management Forum Ltd (itSMF) is a global consortium of more than 400 international corporations responsible for advancing IT best practices through the utilization of the IT Infrastructure Library (ITIL), which provides a structured framework consisting of systematic and professional roadmaps for managing complex IT environments. The itSMF is a major influence on and contributor to Industry Best Practices and Standards worldwide, working in partnership with such organizations as OGC OGC Office of Government Commerce (UK government) OGC Open Geospatial Consortium, Inc. OGC Office of the General Counsel OGC Open GIS Consortium, Inc. (the UK Government advisory body), the British Standards Institute (body, standard) British Standards Institute - (BSI) The British member of ISO. (BSI), the Information Systems Examination Board (ISEB) and the Examination Institution of the Netherlands (EXIN (Netherlands Examination Institute, Netherlands, www.exin.nl) A non-profit international organization that develops and oversees educational requirements and examinations in the field of information technology. ). More information is available at www.itsmf.com. About InteQ InteQ is a leading provider of application and IT infrastructure management solutions. Enterprises selectively outsource IT management to InteQ to significantly reduce IT operational costs and improve service quality. InteQ's Managed Services provide 24/7 monitoring and management of complex IT infrastructures and Professional Services offer architecture and implementation services for IT management. With service delivery based on IT Infrastructure Library (ITIL) best practices and years of technical expertise, InteQ delivers reliable, secure and cost-effective support to businesses. Founded in 1995 and headquartered in Bedford, Massachusetts, InteQ has received $56M in funding from Merrill Lynch, Mercury Interactive, Hewlett-Packard, Charles River Ventures and M/C Venture Partners. For more information, visit InteQ's website at www.inteqnet.com or call 1-888-4IT-MGMT. |
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