InstantService Names Jo Surbrugg as Senior VP of Strategic Development and Expands Sales Team to Meet Market Demand.

Business Editors

SEATTLE--(BUSINESS WIRE)--Oct. 2, 2001

InstantService(TM), an advanced Customer Communications Support Technology provider to the contact center market, announced the expansion of their sales team and the appointment of Jo Surbrugg as Senior Vice President of Strategic Development.

As SVP of Strategic Business Development, Ms. Surbrugg is responsible for performing long-term financial analysis and evaluating and cultivating senior level relationships with strategic partners. Surbrugg will evaluate, establish and develop business opportunities that include identification of potential mergers, acquisitions and strategic partnerships.

"Jo is a seasoned and recognized veteran in the Internet financial world," said Mike Lande, CEO of InstantService. "We are honored to have her aboard. Jo's expertise in the intricacies of Internet start-ups and an unparalleled knowledge of the equity markets as well as strategic deal making will make her an invaluable asset to InstantService."

With more than sixteen years of financial industry experience, Surbrugg's professional career includes senior management roles at both First Interstate Bank and Silicon Valley Bank. She launched and managed the highly successful Seattle branch of Silicon Valley Bank by providing creative financing solutions and client services to start-up companies. Jo followed her banking career by founding VentureLaunch, a provider of financial and administrative services to early stage Internet companies.

Additionally, InstantService has significantly increased its sales department in response to rising market demand. This expansion enhances existing sales operations with decades of industry experience in direct market sales, large contact center sales, and the financial services market.

About InstantService

InstantService(TM) is a Seattle-based company, which meets the need for real-time human interaction over the Internet. Currently, InstantService does this by delivering chat, e-mail management, a dynamic FAQ tool, collaborative browsing, and a suite of industrial strength administrative reporting and queuing tools combined with CRM integration capabilities -- all offered in a secure format.

InstantService's ASP model eliminates the need for companies to purchase, install, and maintain onsite hardware or software. With fees based upon usage, InstantService pricing is as scalable as its technology. InstantService is in use on hundreds of sites that average up to 50,000 chat minutes per day. InstantService has local and global representation. Clients include Sento, DiTech, GMAC, GE, Prudential Financial, Sundance, BoeingStore.com, Gerber Insurance, and Venus Swimwear. For more information on InstantService's live online interaction technology, please go to www.instantservice.com or call 206/956-8000.