Insol Deploys SilverBack's InfoCare, Becomes Premier Partner.Business/Technology Editors BILLERICA, Mass.--(BUSINESS WIRE)--Jan. 23, 2002 SilverBack's Industry Leading IT Monitoring Software Enables Network Solutions Provider to Maximize Resources and Deliver Remote IT Management Services to More Than 100 Customers SilverBack Technologies, Inc., a leading innovator in software-based IT monitoring solutions, today announced that Insol, a leading network solutions provider based in Atlanta, has deployed InfoCare to deliver remote network, system and application monitoring capabilities to its customers. In addition to offering SilverBack's IT monitoring solution to more than 100 small and mid-sized customers, Insol has deployed InfoCare to assist in monitoring the overall health of its own IT environment. SilverBack's InfoCare software is currently being evaluated by numerous Insol customers, many of which are expected to adopt the technology in coming months. "We were impressed with the Grouping functionality and predictive analysis capabilities of InfoCare," said Bob Potalivo, COO of Insol. "SilverBack's integrated IT monitoring software solution enables us to improve our overall service and support quality by reducing network failures and IT downtime The time during which a computer is not functioning due to hardware, operating system or application program failure. within our customer base. Partnering with SilverBack enables us to completely fulfill our role as a `trusted advisor' to our customers, as well as offer a value-add service at a price point that is well within the means of our small and mid-size customer base." In addition to new Grouping functionality, SilverBack recently rolled out a number of enhancements to its InfoCare software, specifically designed to meet the needs of strategic partners, such as Insol. As the newest Premier Partner in SilverBack's Strategic Partner Program, Insol will receive extensive technical and sales training, premium pricing Premium pricing is the practice of keeping the price of a product or service artificially high in order to encourage favorable perceptions among buyers, based solely on the price. for engineering services and customer installations. In addition to managing multiple customer IT environments from a single appliance, Insol will leverage InfoCare as a value-add service enabling them to better understand their customer's network, system and application environments. "Through our unique software delivery model and enhanced monitoring functionality, we continue to gain acceptance and form partnerships with leading service providers," said James Hare People with the name James Hare include:
About Insol Insol, founded in 1991, is a network services provider and managed network services company that offers advanced, end-to-end LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. , WAN, IP and Information Security capabilities uniquely positioned to help small and medium business clients manage their IT assets. Engineer certification includes Microsoft, MCSE See Microsoft certification. MCSE - Microsoft Certified System Engineer ; Novell, CNE (Certified NetWare Engineer) See Novell certification. ; Cisco, CCNA See Cisco certification. ; Citrix, CCA (1) (Common Cryptographic Architecture) Cryptography software from IBM for MVS and DOS applications. (2) (Compatible Communications A ; E-Soft; A+; Apple; Compaq; IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) ; and HP. Insol is headquartered in Atlanta with a staff of 25 associates and nine certified See certification. engineers. For further information, visit www.insolnet.com or call 770.458.8658. About SilverBack's Strategic Partner Program SilverBack's Strategic Partner Program provides service providers with a fully integrated, appliance-based IT management solution, enabling them to quickly and profitably deliver Remote IT Management Services to their customers. As either a Platinum or Gold member, partners can bundle SilverBack's industry-proven, InfoCare software with their own unique customized services. In addition to managing multiple customer IT environments from a single InfoCare appliance, partners may also use InfoCare as a value-add service to better understand their clients' network, system and application environments, enabling them to quickly identify areas that require additional hardware, software, bandwidth and/or specialized services. About SilverBack SilverBack Technologies, Inc., headquartered in Billerica, Massachusetts Billerica (IPA: [bɪl.'ɹɪ.kə]) is a town in Middlesex County, Massachusetts, United States. The population was 38,981 at the 2000 census. Its name is pronounced "bill-RICK-a", rather than rhyming with America. , is a leading innovator in software-based IT monitoring solutions, delivering appliance-based network, system and application monitoring software through a license based contract model. SilverBack's InfoCare enables service providers, and end-user companies to proactively monitor their IT computing environments, avoid costly downtime and improve Quality of Service (QoS) at a fraction of the cost of traditional IT monitoring solutions. SilverBack Technologies derives its name from the eldest member of the African mountain gorilla gorilla, an ape, Gorilla gorilla, native to the lowland and mountain forests of western and central equatorial Africa. It is the largest of the apes, the males reaching a height of 5 to 6 ft (150–190 cm) with a 9-ft (144–cm) arm spread. species due largely in part to the defining characteristics that the gorilla possesses including leadership, loyalty, adaptability, dependability and an on-going commitment to protect other members of the gorilla band. SilverBack is a patron of the Gorilla Foundation, which promotes the protection, preservation and propagation The transmission (spreading) of signals from one place to another. of gorillas. For more information on SilverBack, please visit our Web site at www.silverbacktech.com. |
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