Insight Communications and Convergys Sign Five-Year Contract Renewal.Business Editors/High-Tech Writers
CINCINNATI--(BUSINESS WIRE)--Feb. 17, 2004
Convergys Corporation (NYSE NYSE
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CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), the global leader in integrated billing, employee care, and customer care services, announced today it has signed a five-year renewal of its ICOMS ICOMS Integrated Communications Operations Management system
ICOMS Improved Conventional Mine System software license agreement with Insight Communications Insight Communications is the ninth largest cable operator in the United States with approximately 1.4 million customer relationships in the four contiguous states of Illinois, Kentucky, Indiana and Ohio. (Nasdaq:ICCI ICCI Insight Communications Company Inc. (stock symbol)
ICCI International Conference on Computing and Information
ICCI International Conference on Cognitive Informatics
ICCI Islamic Chamber of Commerce and Industry ), the nation's ninth-largest cable operator. Convergys' software is the industry-leading convergent voice, video, and high-speed data billing and subscriber management solution for satellite, cable, and broadband service providers.
"Convergys' billing software has been key in enabling us to offer our full suite of advanced services including digital cable, data, and voice, and provide our customers with the convenience of a single bill for multiple products," said Mary Rhodes Mary Rhodes is a regular sports presenter on BBC World throughout the week and often presents the sport on the BBC One Weekend Bulletins. She has held this role since 2000, but prior to this was with BBC News 24 since its 1997 launch. , Insight Communications' Senior Vice President, Customer Service Administration. "Convergys has proven to be a most valuable partner, and we will continue to utilize the company's experience and expertise in billing and customer care to offer our customers the highest level of quality service."
"By renewing its license for ICOMS, Insight has reinforced their commitment to becoming a multifaceted communications business driven by quality customer service," said Larry Schwartz, president of Convergys' Information Management Group, North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. . "Convergys' software enables Insight to offer competitive bundles of communication services to its customer base and support its customers with the high quality service they have come to expect."
ICOMS is Convergys' convergent video, voice, and data billing and subscriber management solution that allows more choices for satellite, cable, and broadband service providers and their customers. With ICOMS, service providers have unmatched control and flexibility to sharpen their competitive edge, expand market penetration Noun 1. market penetration - the extent to which a product is recognized and bought by customers in a particular market
penetration - the act of entering into or through something; "the penetration of upper management by women" , increase revenues, and improve profitability. The ICOMS solution can scale easily and quickly to support the rapidly growing number of subscribers and services and provides operators with flexible, convergent statement options.
About Insight Communications
Insight Communications (Nasdaq:ICCI) is the 9th largest cable operator in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , serving approximately 1.4 million customers in the four contiguous states of Illinois, Kentucky, Indiana, and Ohio. Insight specializes in offering bundled, state-of-the-art services in mid-sized communities, delivering basic and digital video, high-speed data and voice telephony in selected markets to its customers.
Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject.
Please [ improve this article] or discuss the issue on the talk page. , and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.
We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 120 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.
Convergys(R) employs more than 50,000 people in 53 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. , Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati.
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)