Inovaware Selected by Web Hosting Company Irides to Support Billing, Customer Management and Helpdesk Operations.Business Editors/High-Tech Writers HONOLULU--(BUSINESS WIRE)--Aug. 14, 2001 Inovaware Corporation, a leading supplier of billing and customer care software for the next-generation Internet services and communication industries, today announced that Web hosting Making a Web site available on the Internet. Many ISPs host a few personal Web pages for an individual at no additional cost above the monthly service fee, but the address is subordinate to the ISP; for example, www.friendlyisp.com/pat_smith. and Internet connectivity services company Irides irides /iri·des/ (ir´i-dez) [Gr.] plural of iris. Iris (plural, irides) The circular pigmented membrane behind the cornea of the eye that gives the eye its color. LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control has implemented its Synchronized Business Infrastructure(TM) (SBI SBI Special Background Investigation SBI Subsidiary Body for Implementation SBI State Bank of India SBI Secure Border Initiative SBI Small Business Institute SBI Stockholm Brain Institute SBI Serious Bacterial Infection SBI Society of Breast Imaging ) platform. Irides will be using Inovaware's PRISM(TM) billing and customer management software as well its Resolve(TM) helpdesk. Irides operates several web hosting brands including SoloServer, World Data Network and PennyHost. The companies offer a wide range of Internet and data services such as managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality , virtual and dedicated hosting Typically refers to a single Web site that is hosted on a stand-alone server. See dedicated server. , security, and connectivity from dial-up to T3. A single implementation of PRISM and Resolve will manage all companies. With an expanding service portfolio and customer base, Irides' legacy billing application was unable to cope with new service provisioning, more elaborate usage-based rating and demanding scalability requirements. The ability to manage relationships with partners has become critical across the hosting, digital content and ASP industries. PRISM allows service providers to greatly simplify pricing, billing and settlement processes amongst multiple partners. Irides will be able to automate reseller management, and offer them discount-driven programs incentives to encourage higher sales volumes. "Inovaware recognized that the hosting industry demands increasingly flexible and automated solutions," said Michel Floreani, Director at Inovaware. "PRISM and Resolve represent an integrated business framework allowing hosting providers to maximize their business opportunities and streamline operational processes. We are pleased that Irides chose our complete SBI as part as their planned growth." About Inovaware Inovaware Corporation is a leading business systems provider for the Internet industry. With clients in over 30 countries worldwide, the company provides advanced billing and customer management software to ISPs, ASPs, broadband services, content providers and other next generation service providers. Inovaware's Synchronized Business Infrastructure is the only framework that integrates separate customer-centric operations such as billing, customer management and helpdesk processes into one centralized system In telecommunications, a centralized system is one in which most communications are routed through one or more major central hubs. Such a system allows certain functions to be concentrated in the system's hubs, freeing up resources in the peripheral units. -- lowering overall cost and time-to-implementation. The company's customers include financial news provider Morningstar, Inc.; salesforce automation ASP, salesforce.com; project collaboration ASP eRoom Technology, Inc.; and NTT NTT Nippon Telegraph and Telephone Corporation NTT New Technology Telescope NTT National Technology Transfer, Inc NTT Name That Tune (TV game show) NTT National Tree Trust NTT Number Theoretic Transform DoCoMo's NetTime Corporation. More information about Inovaware and its product offerings can be found at the company's Web site, www.inovaware.com. |
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