InnoPath Names Terry Hartsfield as Vice President of Global Customer Operations; Industry Veteran to Drive InnoPath's Customer and Partner Programs.SUNNYVALE, Calif. -- InnoPath Software, Inc., the industry leader in Mobile Device Management (MDM (Modular Digital Multitrack) An audio recorder that mixes and records multiple tracks of digital audio. The two major MDM technologies are ADAT and DTRS. See ADAT and DTRS. ) solutions, today announced that Terry Hartsfield has joined the company as vice president of Global Customer Operations. A distinguished industry veteran with more than 20 years of experience in customer service leadership and new business development, Hartsfield will succeed Uday Nagendran, who will remain with InnoPath as the vice president of New Accounts Development. "Terry's demonstrated ability to strengthen customer and partner relationships will enable us to solidify our leadership position within the mobile device management industry," said John Fazio, president and chief executive officer. "His unwavering focus for delivering the best service and support for our customers is what makes him a significant asset to InnoPath." "InnoPath is a leader in the mobile device management market with a unique story to tell and I look forward to working with InnoPath's existing customers and partners, but also paving the way for new relationships," said Hartsfield. Throughout his career, Hartsfield has shown the ability to create service revenue and develop professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. . Prior to joining InnoPath, Hartsfield was vice president of Customer Advocacy for ShoreTel, Inc., an IP PBX (Internet Protocol Private Branch eXchange) A telephone switch that supports voice over IP (VoIP). IP PBXs convert IP phone calls into traditional circuit-switched TDM connections for the PSTN. voice systems company within the VoIP market, where he oversaw the management of new product alpha and beta trials, technical assistance centers, service engineering, educational services, professional services and quality. While at ShoreTel, Hartsfield garnered world-class customer and reseller satisfaction ratings, raising ShoreTel well above competitors. In addition, he held key management positions at Network Equipment Technologies, Inc. (N.E.T.), NetFRAME Systems, Inc., Nova Controls and Sun Microsystems Sun Microsystems, Inc. (NASDAQ: JAVA[3]) is an American vendor of computers, computer components, computer software, and information-technology services, founded on 24 February 1982. . Leading wireless operators and handset manufacturers have selected InnoPath's mobile device management technology as the preferred carrier grade solution. InnoPath is the first OTA (Over The Air) Refers to any wireless system such as AM/FM radio and network television that uses open space as its transmission medium. device management company to actively update handset firmware A category of memory chips that hold their content without electrical power. Firmware includes flash, ROM, PROM, EPROM and EEPROM technologies. When holding program instructions, firmware can be thought of as "hard software." See flash memory, ROM, PROM, EPROM, EEPROM and FOTA. in commercial deployments, and has helped to bring the first commercialized OTA-capable mobile phones to market. Today, millions of handsets have been updated in the hands of subscribers with mobile device technology provided by InnoPath. About InnoPath InnoPath Software, the leader in Mobile Device Management (MDM) solutions, enables wireless carriers and mobile device manufacturers to transparently deliver and support current and future revenue producing services. InnoPath was the first company to commercially deploy firmware over-the-air mobile device management, and its integrated iMDM Solutions Suites are built upon standards based technologies for rapid, high quality delivery of services. Tens of million of active subscribers are experiencing the value of InnoPath patented solutions through leading carriers including Cingular, KDDI, NTT DoCoMo (NTT Mobile Communications Network, Inc., Japan) Founded in 1991, NTT DoCoMo is a spinoff of Japan's NTT (Nippon Telegraph and Telephone Corporation) which provides wireless services, including cellular, paging, satellite and maritime and in-flight telephone services. , and Sprint, and device manufacturers LG, NEC (NEC Corporation, Tokyo, www.nec.com, www.necus.com) An electronics conglomerate known in the U.S. for its monitors. In Japan, it had the lion's share of the PC market until the late 1990s (see PC 98). NEC was founded in Tokyo in 1899 as Nippon Electric Company, Ltd. , Panasonic, Sanyo, Sharp and Toshiba. Headquartered in Sunnyvale, California Sunnyvale ([sʌniveil]) is a city in Santa Clara County, California, United States. It is one of the major cities that make up the Silicon Valley. As of the 2000 census, the city population was 131,760. , InnoPath is privately held with offices in China, Japan, Korea and the UK. For more information, visit www.innopath.com. |
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