Informix Receives 1999 Call Center Excellence Award; Informix and Centrobe Inc. Recognized by TeleProfessional Magazine.MENLO PARK Menlo Park. 1 Residential city (1990 pop. 28,040), San Mateo co., W Calif.; inc. 1874. Electronic equipment and aerospace products are manufactured in the city. Menlo College and a Stanford Univ. research institute are there. 2 Uninc. , Calif.--(BUSINESS WIRE)--Oct. 18, 1999-- Informix(R) Corporation (Nasdaq:IFMX IFMX Informix Corporation ), the technology leader in enterprise database-powered solutions, today announced that they have been awarded the 1999 Award For Call Center Excellence (ACCE ACCE Acceptance ACCE American Chamber of Commerce Executives ACCE American Council for Construction Education ACCE American College of Clinical Engineering ACCE Australian Council for Computers in Education ) in the Business-to-Business/Outbound Program/Service Agency category by TeleProfessional Magazine. TeleProfessional Magazine bestows this award in 12 different categories to companies that have implemented highly successful, unique or innovative call center applications. Informix's mission is to help customers Win in the i.Economy(TM) by providing technology that helps enterprises maximize the use of information to gain strategic business advantage, run global businesses and generate additional revenue through analytics and Web channels. In 1997, Informix signed a five-year contract under which Centrobe Inc., an EDS (Electronic Data Systems, Plano, TX, www.eds.com) Founded in 1962 by H. Ross Perot (independent candidate for the President of the U.S. in 1992), EDS is the largest outsourcing and data processing services organization in the country. Company, would manage the company's Lenexa, Kansas Lenexa is a city in the central part of Johnson County, located in Northeast Kansas, in the Central United States. The population was estimated to be 43,434 in the year 2005.[] It is the fourth most populous city in the county. telecenter and provide marketing support, lead generation and field sales. Through the combined efforts of Informix and Centrobe, the center transitioned from a reactive inbound marketing and sales support focus to a proactive lead generation and selling focus. In addition, the relationship has improved the number and quality of customer contacts made through the center and increased top-line revenue. "Informix is committed to delivering outstanding products and services to our customers through the most efficient and appropriate channels," said Jim Marshall, vice president North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. field marketing and business development. "Our focused relationship with Centrobe allows us to bring our industry leading technology to a broader base of customers." "The alignment of our goals in the telebusiness center has been key to ensuring our mutual success," said Lupitta Knittel, Centrobe director of Informix telebusiness center. Complete coverage of the 1999 Award For Call Center Excellence (ACCE) is featured in the August issue of TeleProfessional Magazine and at www.teleprofessional.com. TeleProfessional is a magazine written for call center professionals and executives. The publication aims to inform the teleprofessional of new and evolving call center strategies, tactics, and developing call center technologies, and to provide a better understanding of call center applications. Articles include industry features, case studies, profiles, and product features. Computer telephone integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ), as well as industry hardware and software, are covered in the publication. About EDS EDS, a leader in the global information technology services industry for more than 35 years, delivers management consulting, electronic business solutions, and systems and technology expertise to improve the performance of more than 9,000 business and government clients in about 50 countries. EDS reported revenues of $16.9 billion in 1998. The company's stock is traded on the New York Stock Exchange New York Stock Exchange (NYSE) World's largest marketplace for securities. The exchange began as an informal meeting of 24 men in 1792 on what is now Wall Street in New York City. (NYSE NYSE See: New York Stock Exchange :EDS) and the London Stock Exchange London Stock Exchange London marketplace for securities. It was formed in 1773 by a group of stockbrokers who had been doing business informally in local coffeehouses. . Visit EDS via the Internet at http://www.eds.com. About Informix Informix Corporation, based in Menlo Park, provides innovative database solutions that assist the world's major corporations to attain competitive advantage. Informix is widely recognized as the technology leader for corporate computing environments ranging from small workgroups to very large parallel processing applications. Informix's database server, application development tools, superior customer service, and strong partnerships enable the company to be at the forefront of major information technology solution areas including data warehousing, high performance OLTP (OnLine Transaction Processing) See transaction processing and OLCP. OLTP - On-Line Transaction Processing , and Web/e-commerce. For more information, contact the sales office nearest you or visit Informix's Web site a www.informix.com. Note to Editors: The following are trademarks of Informix Corporation or its affiliates, one or more of which may be registered in the U.S. or other jurisdictions: Informix(R) and Win in the i.Economy(TM). Informix news releases are available at no charge through Business Wire's NewsOnDemand fax service. To immediately receive an index of available releases, call 800/356-0851. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion