Information to help you use this book.In addition to the member listings, the WorldBook offers information on all IABC services and products available -- where to find them, and how to use them. The purpose of this WorldBook is to help you make the most of your member services -- and get the most from your IABC dues! To find what you are looking for, first start with the table of contents on pages 4 and 5. IABC's association leaders, award winners, accredited members, and information on your member services are listed (and arranged) alphabetically. If you don't find what you're seeking in the contents, go to the comprehensive cross index at the back of this book. And if you still can't find it, call world headquarters offices at (415) 433-3400 or fax (415) 362-8762. We've made a sincere effort to verify listings in this special WorldBook edition of Communication World. However, we assume no liability for error or omission. Please inform us of inaccuracies. Also, services, fees and prices mentioned in the member services section were accurate at press time, but may change during the year. JANUARY 1993, VOLUME 10, NUMBER 2 Information you need to help you use this WorldBook 3a Accreditation; listing of Accredited Business Communicators 8a Association leaders 12a Executive board 12-13a Research Foundation trustees 14a Organizational chart 16a World headquarters staff 17a Committee and task force chairpersons 18a Chapter presidents 21a Awards 31a Gold Quill Awards Program 31a Fellow Award 31a Excellence in Communication Leadership (EXCEL) Award 32a Chairman's Award 33a Past IABC chairpersons 33a Life members 34a Educator and student relations 36a IABC student chapters 36a Information services 38a Communication Bank 38a NEXIS service 38a Leader support 40a Chapter of the Year 41a Membership policies and categories 42a Mission, purpose and structure of IABC 44a Family tree 35a Organizational chart 16a Networks 46a Strategic Interest Groups 46a PeopleFinders 46a Professional development programs 48a Annual international conferences and exhibitions 48a Publications 50a Research Foundation 53a Research Foundation trustees 16a IABC worldwide 54a Districts/regions 57a International affiliated organizations 56a Resource Yellow Pages 73a Standards 58a Bylaws 62a Code of Ethics 58a Listing of IABC members 1 Alphabetical 1 Geographical 343 Organizational 467 Cross reference index 68a IABC Copyright [C] 1993 by the International Association of Business Communicators. All right reserved. No part of this publication may be reproduced, used for mailing list preparation, used for promotional mailings, in retrieval systems, or transmitted in any form or by electronic, mechanical, photocopying, recording or other means without prior written permission of the International Association of Business Communicators. Anyone violating the copyright protections outlined above is subject to prosecution. IABC rents its member list to outside vendors. Any member wishing not to be included on lists we rent should call Austin Holian at the world headquarters office, (415) 433-3400, ext. 124. Yellow Page Advertisers Index (Display, see p. 71) 246 Fifth Design 82 Adams Research, Inc. 96 AdMaster, Inc. 73,76,78,85,86 Tim Andrews Photography 89 The Art Litho Company 92 Associated Release Service 91 Associated Press 89 Associates & William 83 Vivian Auslander Communications 74 Baber & Associates 97 Bacon's Information, Inc. 74,85,92 Banta Publications Group 92 Batista Moon Studio 90 Baxter Ink 103 BCA Communication Group, Inc. 92 Beach Associates 101 Benchmark Communications 79,86,101 Lawrence Bender & Associates 80 Blades & Associates 94 W.T. Blase & Associates 85 Blue Sky Communications 101 Blue Streak, A Communications Company 79,86,96,99 Craig Burleigh Photography 89 Tom Burley Photography 89 Business Wire 89 The Cantor Concern 83 Capital Speakers, Inc. 96 CC Communications 74,103 Jann Church Partners 80 Ingbritt Christensen Design 80 Toby Clark Associates, Inc. 83 Coarc Video 76,77,78,100,101 Ralph Cohen 98 Color Film Corporation 101 Columbia Books, Inc. 83 Communication Exchange 88 Communications Plus 74 Consultoria de Communication
Global 75
Corporate Image 92
Gillian/Craig Associates 80
Creamer Dickson Basford 95
Crews Control Corporation 101
Joe Czop, Photographer 89
Jay Daniel Associates 90
DWJ Television 77,78,86,97,100,101
Electronic Type & Color 79
Ray Engle & Associates 80
Emerson Wadjowicz Studios 73,83
Stephen Farley Design 80,83
FDI Services 92
FPG International 98
Freeman Communications 83
Frontline Communications 84
Funk & Luetke 75,76,78,79,84,85,88,93,95,101
V3
Eric Futran Photography 90
The Third Annual Resource Yellow Pages is filled with more than 300 companies listed alphabetically by category to help you get right to the kinds of companies you're looking for, fast. Your fellow members have been designated as well. When you call these advertisers please mention that you saw them in the Resource Yellow Pages. George Lithograph 93 John Gerstner 90,98 Gibbs & Soell, Inc. 75,78,85,88,96,101,103 Deborah Gordon Public Relations 94 The Gotham Group 101 Ron Gould Studios 90 The Graphics Group 82,93 Greater Talent Network 96 The Haas Group 103 Diana Hall 103 Hameroff/Milenthal/Spence 87 L. Haney & Associates 75,85 Hausman Design 73 John S. Hightower 85 Lynn Hiller Design 83 Richard Hirneisen, Photography 90 Hoffman Creative, Inc. 98 Gayle Holton Desing 84 James E. Hunt & Associates 79,84,86,87,96,98,99 Hunstman Graphic Design 84 Identity 77 Image Access 87 Impact Communications 87 Impression Makers 82,93 International Contact 99 Iverson Language Associates 82,84,99,101 Jacque Consulting Inc. 81 Jameson Communications Group 76 J&J Consulting 94 Philip Johnson Associates 94 JP Communications 83 Kennedy Printing 93 Ketchum Public Relations 95 K.L. Publications 79 Anne Klein & Associates 76,79,86,95 John Kneapler Design 84 Kunigis Communications 103 Language Services International 99 Lambert Communications 103 Lippincott & Margulies 77 Little & Company 81 The Lucaszewski Group 79,87 Michael J. London & Associates 95 Marc Longwood Photography 90 M & A Publishing 80 Main Street Productions, Inc. 101 Marketing Works! 85 Margo MacInnes 103 Julie Ann McGovern 88,98,104 Janice McLemore Graphic Design 81 Mary Fran McQuade 103 Medialink 79,89,97,100 Media Concepts Group 101 Media Distribution Services 92 Media One Communications Ltd. 78.87,102 Media Strategy, Inc. 79,86,87,99,102 Medical Writer 76,88,104 Merrill Custom Communications 73,84 Merrill Video 102 MG Productions 102 Rita Mhley & Associates 88 Micro Interactive 87 Lawrence Migdale Photography 90 Miracom, Inc. 73,88 Modern Graphics, Inc. 93 Morris Communications 75 Morrow & Associates 73,88 National Photo Service 89 Page Imaging, Inc. 82,90,93 Page One Productions 88 Panebianco, Inc. 81 Ann Parker Creative Services 75 PARTYLINE 86,88 Garret Patterson 98 PhotoBureau, Inc. 90 Pierpont Communications, Inc. 95 Sam Pierson Photography 90,98 Print Wise 81 PR NEWS 88 Production Masters, Inc. 102 Profile Design 81 Publication Management, Inc. 94 Purviance & Company 84 Quicksilver Photography 91 Rainbow Media 77,80,82,88,94 Bill Rase Productions 102 Readex, Inc. 97 The Repovich-Reynolds Group 83 Roberta Resnick & Associates 75 Restivo Communications
Group 75,78,86,94,95,96,100,102,104
V3
RMD & Associates 102
Robinson Lew Design 84
Jeff Rogers Photography 91
E.J. Sarraille Design Group 81
Semel/Kaye & Co., Inc. 76,94,95
Serey/Jones Publishers, Inc. 80
Sickles Photo-Reporting Service 91,99 Simmons-Boardman Publishing Co. 80 Simmons College 85 Shapiro Communications, Inc. 77 Skutski & Associates 79,81,95,99 Sheila Sloan Public Relations, Inc. 94,95 Sonoma Video Productions 102 Spectrum Communications 94 Spectrum Multilanguage Communications 100 Staada & Koorey, Inc. 81 Stagevision, Inc. 73 Stephenson Productions 91 Stratton Publishing & Marketing 93 Sullivan/Perkins 84 J. Craig Sweat Photography 91 Marilyn Taber Direct Mail 104 Target Vision, Inc. 78 Thislethwaite Communications 75 Tommy Thompson, Photographer 91 Tolland Marketing Group 73,76,77,82,83,85,88,89 TPC-The Publications Company 76,80 Video Image Production 78 Video Monitoring Service of America, Inc. 74 Videotransform, Inc. 102 Visible Ink, Incorporated 77,96 Visions West 102 VNR 1-Video Public Relations 78,86,100 Don Warfield Communications 91 Washington Independent Productions 100 Wechsler & Partners 75,77,82,85 David Weintraub Photography 91 Wet Ink 104 Lou Williams & Associates 87,96,97 Lou Williams Seminars 98 Wordwarch-Corporate Writing Consultants 104 Worldwide Television News 97,100 YAR Communications 100 Yonchenko Communications 78,85,100,103 ACCREDITATION Becoming an Accredited Business Communicator (ABC) is an important step in your professional development. IABC's accreditation program measures your abilities and skills at a critical stage of career growth -- as you move from craft levels into communication management levels. A rigorous testing program identifies and recognizes the well-rounded communicator through written and oral examinations and a portfolio evaluation. "ABC" after your name is a mark of professional achievement and commitment. It demonstrates to fellow communicators, to employers, and, most important, to yourself, that you have attained the skill levels needed. For more information on the accreditation program, call Rae Hamlin, ABC, (415) 433-3400, ext. 113, or fax (415) 362-8762. Accredited Business Communicators A. Kathleen Abel, ABC Jennifer Ailor, ABC Judy F. Alexander, ABC Elizabeth Allan, ABC Gray Allen, ABC Susan Allen, ABC Claudia S. Anderson, ABC Paul A. Anderson, ABC Valerie E. Arlette, ABC Andre L. Armstrong, ABC Linda C. Ashby, ABC Susan A. Ashe, ABC John N. Aspery, ABC Anne Bader, ABC Henry B. Bachrach, ABC Frederick Bagg, ABC Patricia Baird, ABC Roger Baker, ABC Richard B. Barger ABC Brenda J. Barnard, ABC Walter G. Beach, ABC Sandra J. Beatie, ABC Jean-Pierre Beaudry, ABC William C. Beaver, ABC James H. Beck, ABC Edwin J. Beckley, ABC Robin K. Beggs, ABC Louise A. Behan, ABC James R. Belcher, ABC Barbara J. Bellemare, ABC Gillian F. Bennett, ABC William J. Bennington, ABC Eric J. Bergman, ABC Kerry M. Berk, ABC Joyce E. Bernotas, ABC Robert M. Berzok, ABC Kenneth Best, ABC Richard V. Bevan, ABC Curtis P. Billhymer, ABC Gabriella Birkholz, ABC Rita A. Black, ABC Roger D. Blakewell, ABC Steve Blankinship, ABC Steve D. Blewett, ABC Elizabeth C. Blumenschein, ABC Daniel R. Bomeli, ABC Fran Booth, ABC J.D. Booth, ABC Eldean Borg, ABC Sarah B. Bornstein, ABC Kathleen M. Bourchier, ABC Lorraine A. Boyd, ABC William H. Skip Boyer, ABC James E. Braibish, ABC Alice H. Brink, ABC Barbara R. Brown, ABC Jim Brown, ABC Lyn N. Brown, ABC Marvin L. Brown, Jr., ABC Eleanor J. Brownridge, ABC Donald R. Bruun, ABC Jerry L. Bryan, ABC Mary E. Bufe, ABC Robert L. Buker, ABC Christopher Bunting, ABC Stewart L. Burge, ABC Marilyn R. Busby, ABC Deborah L. Butler, ABC Christine Campbell, ABC Wendy E. Campbell, ABC Melissa A. Carlson, ABC Cheryl Carr, ABC Diane N. Chapin, ABC Richard G. Charlton, ABC Ken Cherney, ABC R. Murray Church, ABC Rocco Ciancio, ABC Linda Sue Clarkson, ABC Meg Claxton, ABC John G. Clemons, ABC Susanne Norton Coffey, ABC Cathy Coffey-Weber, ABC Herbert N. Colcord, ABC Jolaine F. Collins, ABC Stephen F. Coop, ABC Walter A. Cooper, ABC Cheryl Corbeill, ABC Wally L. Court, ABC Terri M. Craig, ABC Glenna Cross, ABC Claude Crowley, ABC Susan K. Culler, ABC Tom Curran, ABC Dixie A. Cutler, ABC Mary Alice Czerwonka, ABC Roger M. D'Aprix, ABC Catherine M. Dagg-Murphy, ABC Diana Daghofer, ABC Diny E. Dalby, ABC Dan Danbom, ABC Steven J. Daughtery, ABC Robert H. Davis, ABC George de Mare, ABC Peter de Vos, ABC Oliver P. Dewar, ABC Toni L. Dixon, ABC Elaine C. Dixson, ABC James R. Douglas, ABC Philip N. Douglis, ABC Mickey A. Driver, ABC Vicki L. Dungan, ABC Nicholas G. Durutta, ABC Connie Eckard, ABC Evelyn Eman, ABC Myron Emanuel, ABC Mark W. Estes, ABC Roger Feather, ABC Christopher Feeney, ABC Kevin A. Feeney, ABC Bernie Fette, ABC Helen Ryan Fischer, ABC Beth Fleischman, ABC Sue Fleming, ABC Gerda Fogle, ABC Kathryn Fogle, ABC Roy G. Foltz, ABC John A.F. Ford, ABC Robert E. Frank, ABC David K. French, ABC Paula K. French, ABC Linda Frey, ABC Donna J. Gambol, ABC Beckie S. Garber-Conrad, ABC Sara Means Geigel, ABC Barbara A. Gibson, ABC Debbie J. Gibson, ABC Laura Jean Gilbert, ABC Shirley Gilbert, ABC Deborah Chism Globerson, ABC Elizabeth M. Glover, ABC Dale R. Gluck, ABC Hank Goertzen, ABC Wendy M. Gold, ABC Marlene A. Goldsmith, ABC Charles M. Gordon, ABC Nancy A. Gordon, ABC Ian V. Grant, ABC Patrick G. Green, ABC Diane e. Guerra, ABC Charles E. Haddox, ABC Frederic I. Halperin, ABC William K. Hamilton, ABC Rae Hamlin, ABC J. Kimball Hansen, ABC John A. Hardesty, ABC Adrian G.F. Harper, ABC Michael D. Hartley, ABC John W. Hartman, ABC Ian T.A. Hawkins, ABC Richard Henderson, ABC Martha Henegar, ABC William R. Henry Jr., ABC Jeanie D. Herbert, ABC Diane Herndon, ABC William F. Herr, ABC Daniel J. Hicks, ABC David M. Himmel, ABC Stephen C. Hirschman, ABC Ethan Hirsh, ABC Dorothy J. Hobbs, ABC Leanna Walker Hock, ABC Gregory R. Hodges, ABC Robert J. Holland, ABC Margaret G. Holmes, ABC Gull-May Holst, ABC Shel Holtz, ABC Carole M. Howard, ABC Richard D. Hull, ABC Godfrey Huybregts, ABC Carter Hydrick, ABC Michael Hyduke, ABC Karen K. Isaacs, ABC Jorge C. Jackson, ABC Peter C. Jackson, ABC Dennis Jay, ABC Frank W. Jefkins, ABC Eileen L. Jenkins, ABC David L. Jensen, ABC Nancy A. Johnson, ABC Nancy F. Johnson, ABC Terri Lynn Johnson, ABC Wendy Johnson, ABC David R. Johnston, ABC David S. Jones, ABC Harvie L. Jordan, ABC Bette K. Jore, ABC Nancy Jorgensen, ABC Kathryn Kane, ABC Moses Kanhai, ABC Mark D. Karlin, ABC Jennifer D. Floto Katz, ABC Judith A. Kehrle, ABC Kevin W. Kelley, ABC Robert Kelley, ABC Gary Kemper, ABC Jerry Kenney, ABC Gail B. Kent, ABC Alice M. Kern, ABC Candace Kessel, ABC Kay Kirkman, ABC David C. Kistle, ABC Valerie A. Klose, ABC Karin Knapp, ABC Al R. Kowalenko, ABC Mindy Kralicek, ABC Beth A. Kramer, ABC B. Sue Kuntz, ABC Sally F. Kur, ABC Robert W. Kurtz, ABC Ronald A. Kustra, ABC Deborah L. Labosky, ABC Corinne G. Labossiere, ABC George V. Lambert, ABC Robert P. Lambert, ABC Anna Carol "Acey" Lampe, ABC Dean M. Landeche, ABC George Lappan, ABC Sharon Larkin, ABC Marci A. Larson, ABC Monti R. Laslo, ABC Lois Leach, ABC Norman G. Leaper, ABC Rae Leaper, ABC Karen Lee, ABC Linda J. Lee, ABC Mort Leggett, ABC K. Smith Leonard, ABC Michael E. Lewellen, ABC Mary Louise Lillis, ABC Richard T. Lind, ABC Ivan Lloyd, ABC William H. Lloyd, ABC Kathleen Loomis, ABC Joy Lovejoy, ABC Joe Lucchetti, ABC Karen A. Ludlow, ABC M. William Lutholtz, ABC Celia K. Luxmoore, ABC Michael J. Mabin, ABC James Marsh, ABC Katharine Marshall, ABC Annette Martell, ABC Ron E. Martin, ABC T. Craig Martin, ABC Tod Martin, ABC JoAnne F. Martz, ABC James G. Marzano, ABC Annie Massey, ABC Wilma K. Mathews, ABC Downs Matthews, ABC Joan C. McAuley, ABC Elaine McCasland, ABC Mary ann McCauley, ABC Lynne McChristian, ABC Dennis J. McCloskey, ABC Mark P. McElreath, ABC Rodney A. McLean, ABC Julie McLean Knight, ABC Barbara McNichol, ABC Carolyn B. Meigs, ABC Terry L. Mendez, ABC Carolyn S. Merrill, ABC Bruce W. Meyer, ABC Pamela K. Meyerhoffer, ABC Henry Milam, ABC Matthew M. Miller, ABC C. Anne Mowat, ABC Susan E. Mucha, ABC Bishwajit Mukherjee, ABC Maureen J. Murray, ABC B. Angela Murray-Franklin, ABC Leticia Narvaez de Vargas, ABC Anne Marie Nelson, ABC Paula D. Nesbitt, ABC Terry D. Newfarmer, ABC Bruno Newman, ABC Phyllis Newman, ABC Gregory A. Niemann, ABC Lisa G. Noon, ABC Shelly Norden, ABC Laura Nowlin, ABC Barry O'Brien, ABC Jay O'Sullivan, ABC Patrick O'Sullivan, ABC Peter A. Odencarns, ABC Stephen J. Painter, ABC Tony Pargeter, ABC David G. Park, Jr., ABC Russ Parrish, ABC Alvin L. Parsons, ABC Sharon A. Paul, ABC Gregory Peterson, ABC Fred Petrovsky, ABC Barry D. Pevsner, ABC Kenneth C. Phillips, ABC Judy E. Pickens, ABC Catherine M. Pitt, ABC Veronica Pollard, ABC Susanne S. Poole, ABC Carol Poore, ABC Lester R. Potter, ABC Peter E. Poulsen, ABC Margaret Pruett, ABC Randy E. Pruett, ABC Barbara Puffer, ABC Sandra Puskarcik, ABC Michel J. Quakenbush, ABC Michael P. Quane, ABC Beth L. Quartarolo, ABC Patricia Quolke, ABC Lawrence Ragan, ABC Karen J. Raihill, ABC Tim Rasmussen, ABC Parasram Ramoutar, ABC Sharon A. Rasp, ABC Irene Rau, ABC Anne Readett, ABC Lee Recca, ABC Judith L. Redman, ABC Don B. Reimer, ABC Roberta R. Resnick, ABC Michael S. Reynolds, ABC Anne B. Ribble, ABC Mary E. Richard, ABC Shirley A. Richard, ABC Annette Richardson, ABC Bruce K. Richardson, ABC Donn C. Richardson, ABC Susan F. Ridewood, ABC Mary A. Riedel, ABC Peter F. Roaf, ABC Janet E. Roberts, ABC James M. Rogers, ABC Sharon Rorman, ABC Sheri Rosen, ABC Connie Roth Lechleitner, ABC Thomas A. Ruddell, ABC Anita K. Russell, ABC Jim Rutledge, ABC Mark R. Salter, ABC Roberto Sanchez Mejorada, ABC Mary J. Sangemino, ABC Oxana Sawka, ABC Nancy Hawkins Sawtelle, ABC Gary Schlee, ABC Nancy J. Schnaars, ABC Larry E. Schnieders, ABC Mary K. Schoessler, ABC Janet Strobel Schumacher, ABC D. Mark Schumann, ABC Thomas Schwarzkopf, ABC W.D. "Doug" Scoggins, ABC Kathy A. Scott, ABC Muriel E. Scott, ABC Ronald L. Scott, ABC Anthony S. Seese-Bieda, ABC David P. Seifert, ABC Lavonne Seifert, ABC Julie E. Semp, ABC Kathleen M. Sewalk, ABC Keith A. Sheldon, ABC Tony M. Shelton, ABC Carol Sheppard, ABC Gillian Silver, ABC Donn E. Silvis, ABC Ginny Simpson, ABC Angela D. Sinickas, ABC Ruta G. Skelton, ABC Basil Skodyn, ABC Philip L. Skousen, ABC Bonnie B. Smith, ABC Hank T. Smith, ABC Rhonda Snider, ABC Cindy Spencer, ABC Deborah M. Stahl, ABC Britt Stewart, ABC Lynda J. Stewart, ABC Elise Stoesser, ABC Susan M. Storey, ABC Linda M. Strongin, ABC Dawn M. Stuart, ABC Samuel A. Stuart, ABC Susann T. Studz, ABC William E. Swank, ABC Marie J. Szklarz, ABC W.F. Taft, ABC Terri J. Taylor, ABC Marsha E. Terry, ABC Karen S. Thielen, ABC Trudy Thompson Rice, ABC Sigrid E. Tidmore, ABC Elizabeth A. Tidwell, ABC Sharon K. Tiley, ABC Sandra B. Todd, ABC William Toderan, ABC Jane Toombs, ABC Richard J. Toth, ABC Marcia Tucker, ABC Lowell L. Turner, ABC Gordon C. Turner, Jr., ABC Michael Turney, ABC Redmond Tyler, ABC Raymond J. Valek, ABC Gisela Vallandigham, ABC Fernando Valverde, ABC Lester F. Van Dyke, ABC Dan VanKeeken, ABC Marcia P. Vaughan, ABC Kaye Vivian, ABC Barbara Walker, ABC Floyd A. Walker, ABC Gloria Walker, ABC Patricia Walker Angevine, ABC Katherine Walsh Ryan, ABC Deborah J. Walther, ABC Albert B. Wann, ABC John Ward, ABC Marilyn Watkins, ABC E.C. (Lisa) Watson, ABC John R. Weigand, ABC Joyce E. Wells, ABC Beth West, ABC Valerie L. Westman, ABC David L. Whitaker, ABC Robert C. Whitaker, ABC Brian D. White, ABC Marcia A. White, ABC Rosemary White, ABC Kathi Whitley, ABC Brad Whitworth, ABC Steven A. Wilcox, ABC Kurt W. Wildermuth, ABC Janet L. Wile, ABC David O. Wiley, ABC Claudia Wilimovsky, ABC Debbie A. Wilkie, ABC Anna M. Willey, ABC D. Tudor Williams, ABC Louis C. Williams, Jr., ABC Carol Wilson, ABC Michael J. Wilson, ABC Rebecca Winning, ABC Susan F. Winsor, ABC Nancy J. Wood, ABC Janet E.H. Wright, ABC Patricia E. Wyatt, ABC James A. Young, ABC Nancy N. Young, ABC Owen B. Zuro, ABC EXECUTIVE BOARD 1992-93 George McGrath New York, N.Y. Chairman Marica P. Vaughan, ABC(*) Costa Mesa, Calif. Vice-chairwoman Lester R. Potter, ABC(*) Washington, D.C. Past Chairman DIRECTORS-AT-LARGE William G. Briggs, Ed.D. San Jose, Calif. Marketing Research Kathleen M. Bourchier, ABC(*) Montreal, Qc. Finance Mark Giberson Fredericton, NB Professional Development Shel Holtz, ABC(*) Irvine, Calif. Information Services Susan J. Allen. ABC(*) Houston, Texas Communication Leticia Narvaez, ABC(*) Mexico City, D.F. Global Liaison Brenda C. Siler Atlanta, Ga. Leader Development Elise Stoesser, ABC(*) Regina, Sask. Career Planning Gisela Vallandigham, ABC(*) Washington, D.C. Membership Development Brian D. White, ABC(*) Irving, Texas Matrix and Deputy Finance D. Tudor Williams, ABC(*) Vancouver, B.C. Networks DISTRICT AND REGIONAL DIRECTORS Peter Roaf, ABC(*) Richmond, BC. Canada District 1 Annette M. Martell, ABC(*) Toronto, Ont. Canada District 2 Deborah A Keen Philadelphia, Pa. US District 1 Debbie Gibson, ABC(*) Frankfort, Ky. US District 2 Douglas R. Elliott Newark, Del. US District 3 Richard S. Gray Chicago, Ill. US District 4 Frank Booth, ABC(*) Scootsdale, Ariz. US District 5 Jeanie D. Herbert, ABC(*) Fullerton, Calif. US District 6 Mike Ryan Columbus, Ohio US District 7 Bruce E. Wallace Auckland, New Zealand Asia/Pacific Region Ian T.A. Hawkins, ABC(*) Maldon, U.K. Europe/Africa Region IABC RESEARCH FOUNDATION TRUSTEES Carolyn A. Douglas Lincoln, Neb. Chairwoman Frederic I. Halperin, ABC(*) The Woodlands, Texas Immediate past chairman Kathryn Kane, ABC(*), APR, Ph.D. Chicago, Ill. First Vice-chairwoman Robert M. Berzok, ABC(*) Danbury, Conn. Fundraising Patrick Jackson, APR Exeter, N.H. Marketing Gary Kemper, ABC(*) Los Angeles, Calif. Treasurer Paul Fullmer, APR Chicago, Ill. Conference programs C. Eugene Jacobs Kansas City, Mo. Fundraising David C. Kistle, ABC(*) St. Paul, Minn. Administration David Pincus, APR, Ph.D. Fullerton, Calif. Education Don Reimer, ABC(*) Ottawa, Ont. Member communication Maire Simington Phoenix, Ariz. Second Vice-chairwoman John C. Pollock, Ph.D. Trenton, N.J. Research Vicci Rodgers Chicago, Ill. Public relations Lester R. Potter, ABC(*) Washington, DC IABC board liaison Donn Silvis, ABC Cerritos, Calif. Education World headquarters staff Norman G. Leaper, ABC(*) President Elizabeth J. Allan, ABC(*), CAE Senior vice president Gloria Gordon Vice president Communication Connie Rose Vice president Finance Cheryl Carter Vice president Information services Patricia Gundry Vice president Membership marketing Chris Grossgart Vice president Professional development Committee and Task Force Chairpersons Director, Career Planning Elise Stoesser, ABC(*) Regina, Sask. Career Management C: Elise Stoesser, ABC(*) Regina, Sask. Chairman George McGrath New York, N.Y. Executive Committee C: George McGrath New York, N.Y. Chairman's Award C: George McGrath New York, N.Y. Director, Communication Susan J. Allen, ABC(*) Houston, Texas Director, Finance Kathleen M. Bourchier, ABC(*) Montreal, Qc. Audit Committee C: Kathleen M. Bourchier, ABC(*) Montreal, Qc. Bylaws and Policy Manual C: David A. Orman Los Angeles, Calif. Strategic Alliances Committee C: Kathleen M. Bourchier, ABC(*) Montreal, Qc. Director, Global Liaison Leticia Narvaez, ABC(*) Mexico City, D.F. Director, Information Services Shel Holtz, ABC(*) Irvine, Calif. Globalization of Business Task Force C: Jeff Herrington Dallas, Texas Issues Identification Task Force C: Jennifer Floto Katz ABC(*) Agoura Hills, Calif. Book Review Task Force C: Vicki Dungan, ABC(*) Chevy Chase, Md. How-to Handbook Committee C: Marcia White, ABC(*) Lincoln, Neb. Technology Task Force C: Sheri Rosen, ABC(*) Mandeville, La. Director, Leader Development Brenda C. Siler Atlanta, Ga. Chapter Management Forum C: Karen Thielen, ABC(*) Chicago, Ill. Chapter Management Awards C: Chris Watkins Industrial Airport, Kan. Chapter Leaders Workshop C: Irene Rau, ABC(*) Regina, Sask. Co-C: Deborah Becker Bloomington, Minn. District/Regional Director Training C: David Kistle, ABC(*) St. Paul, Minn. Director Membership Development Gisela Vallandigham, ABC(*) Washington, D.C. Student Transition Membership Task Force C: Kit Jenkins St. Louis, Mo. Membership Chair Support Project C: Barbara Gibson, ABC(*) Orlando, Fla. Value For Membership Project C: Paul Viggiano Philadelphia, Pa. Director, Marketing Research William G. Briggs, Ed.D. San Jose, Calif. Best Practices Task Force C: William G. Briggs, Ed.D. San Jose, Calif. Director, Matrix and Deputy Finance Brian D. White, ABC(*) Irving, Texas Accreditation Council C: William E. Swank, ABC(*) Miami, Fla. Ethics Committee C: Mark McElreath, ABC(*), Ph.D. Greenbelt, Md. Matrix/Career Path Development Task Force C: Don Bruun, ABC(*) Bloomington, Minn. Director, Networks D. Tudor Williams, ABC(*) Vancouver, B.C. Strategic Interest Group Management Committee C: D. Tudor Williams, ABC(*) Vancouver, B.C. Past Chairman Lester R. Potter, ABC(*) Washington, D.C. Nominating Committee Lester R. Potter, ABC(*) Washington, D.C. IABC/Foundation Joint Task Force C: Lester R. Potter, ABC(*) Washington, D.C. Fellow Award Program C: Donn Silvis, ABC(*) Cerritos, Calif. Multculturalism Committee C: Sharon Wamble Oakland, Calif. Director, Professional Development Mark Giberson Fredericton, N.B. Conference Manual Task Force C: Mark Giberson Fredericton, N.B. Conference Task Force -- 1992 C: Jill Folan Chicago, Ill. Conference Program Advisory Committee -- 1993 C: Richard E. Wilmot, APR San Diego, Calif. Conference Program Advisory Committee -- 1994 C: Mary Lou van Schaik Willowdale, Ont. PD Program Task Force C: Mary Ann McCauley, ABC(*) Eden Prairie, Minn. Gold Quill Committee C: Alice H. Brink, ABC(*) Houston, Texas Gold Quill Subcommittee C: Ruta Skelton, ABC(*) Toronto, Ont. Vice-chairwoman Marcia P. Vaughan, ABC(*) Costa Mesa, Calif. EXCEL Award C: Diane C. Siegel Los Angeles, Calif. Global Strategy Project Team C: Chris Bunting, ABC(*) Toronto, Ont. (*) Accredited Business Communicator, IABC's professional designation AUSTRALIA IABC/AUSTRALIA Greg E. Every Gen. Mgr., Public Aff. Coles New World Supermarkets P.O. Box 480 Glen Iris, VIC 3146 (3) 829-5435 Fax: (3) 829-5424 BELGIUM IABC/BELGIUM Alessandro Profili Honeywell Europe Ave. du Bourget, 3 1140 Brussels (2) 728-2276 Fax: (2) 728-2629 (President-elect, term begins on July 1, 1993) Jane Baxter Dir. of Comm. Holiday Inn Worldwide 101 Rue Neerveld Brussels, B-120-0 (2) 773-5576 Fax: (2) 773-5604 CANADA ALBERTA IABC/CALGARY Bonnie D. Pascall Dir., Comm. Rel. Carewest 1070 McDougall Road N.E. Calgary, AB T2E 7Z2 (403) 267-2907 Fax: (403) 267-2968 (President-elect, term begins on July 1, 1993) Barbara A. Friest Consultant William M. Mercer Ltd. SunLife Plaza III 2080, 112 - 4th Ave., S.W. Calgary AB T2P 0H3 (403) 269-4945 Fax: (403) 261-6938 IABC/EDMONTON Dan VanKeeken, ABC Public Affairs Supervisor Alberta Power Limited Box 2426, 10035-105 St. Edmonton, AB T5J 2V6 (403) 420-8089 Fax: (403) 426-4062 (President-elect, term begins on July 1, 1993) Ravi Bakshi President Miracom, Inc. 845 Toronto Dominion Tower Edmonton, AB T5J 2Z1 (403) 420-9000 Fax: (403) 428-3844 IABC/FORT MCMURRAY Val Mellesmoen Dir., PR Keyano College 8115 Franklin Ave. Fort McMurray, AB T9H 2H7 (403) 791-4805 Fax: (403) 791-1555 (President-elect, term begins on July 1, 1993) Brenda M. Erskine Communication Consultant Fort McMurray Public Schools 9401 Franklin Ave. Fort McMurray, AB T9H 3Z7 (403) 743-3705 Fax: (403) 743-2655 British Columbia IABCBC Michele Pankratz Consultant Frontline Communication #2 - 1118 Arbutus St. Vancouver, BC V6J 3W5 (604) 731-4655 Fax: (604) 731-3815 (President-elect, term begins on July 1, 1993) Brenda L. Birch Hasting Institute Ste. 202, 515 W. 10th Ave. Vancouver, BC V5Z 4A8 (604) 873-7480 Fax: (604) 873-7121 Manitoba IABC/MANITOBA Lois D. Anderson Communication Coord. Credit Union Central of Manitoba Box 9900 3rd Fl. - 215 Garry St. Winnipeg, MB R3C 3E2 (204) 985-4783 Fax: (204) 947-5608 (President-elect, term begins on July 1, 1993) C. Diane Kristjansson Dev. Consultant Civil Service Commission Province of Manitoba 68 Forest Park Dr. Winnipeg, MB R2V 2R6 (204) 339-0047 Fax: (204) 948-2165 Newfoundland IABC/NEWFOUNDLAND AND LABRADOR Jacqui E. Tam Comm. Off. Newfoundland Teachers Assoc. 3 Kenmount Rd. St. John's NF A1B 1W1 (709) 726-3223 Fax: (709) 726-4302 (President-elect, term begins on January 1, 1993) Clarissa Dicks Newfoundland Telephone Company P.O. Box 2110 Ft. William Bldg St. John's NF A1C 5H6 (709) 739-2842 Fax: (709) 739-2845 Nova Scotia IABC/ATLANTIC CANADA Melanie A. Jollymore Public Relations Counsel Bristol Communications 33 Ochterloney, Ste. 24 Dartmouth, NS B2Y 4P5 (902) 466-0900 Fax: (902) 463-3756 (President-elect, term begins on July 1, 1993) Andrea L. Davies-Anderson Account Mgr. P.O. Box 3598 Halifax South 300 Hollis St. Halifax, NS B3J 3J2 (902) 420-1860 Fax: (902) 422-2368 Ontario IABC CAPITALE AIPC Sue Rutherford Mgr., Marketing Communication Lumonics Inc. 105 Schneider Rd. Kanata, ON K2K 1Y3 (613)592-1460 Fax: (613) 592-6454 (President-elect, term begins on July 1, 1993) Moira T. King President Moira King Public Relations #503-556 Laurier Ave., W. Ottawa, ON K1R 7X2 (613) 235-4078 Fax: (613) 235-4078 IABC/GRAND VALLEY Mike G. Farrell Comm. Off. Waterloo County Board of Education 51 Ardelt Ave. Box 68 Kitchener, ON N2G 3X5 (519) 570-0300 Fax: (519) 742-1364 IABC/LONDON Laurie S. Lashbrook President Lashbrook Communications 69 Jennifer Rd. London, ON N5X 3K6 (519) 850-0115 Fax: (519) 850-0115 (President-elect, term begins on July 1, 1993) Sandra King Webster Coord., Comm. Rel. Thames Valley Children's Centre 779 Baseline Rd. East London, ON N6C 5Y6 (519) 685-8675 Fax: (519) 685-8699 IABC/THUNDER BAY Kelly F. Arnold PR Assistant Thunder Bay Hydro 34 N. Cumberland St. Thunder Bay, ON P7A 4L4 (807) 343-1141 IABC/TORONTO Barbara Victor VP, General Mgr. Avatar Communications 2740 Matheson Blvd. E Unit 3 Mississauga, ON L4W 4X3 (416) 629-8900 Fax: (416) 629-0850 (President-elect, term begins on July 1, 1993) Nancy E. Bagworth 171 Atlas Ave. Toronto, ON M6C 3P4 (416) 658-7347 Fax: (416) 658-1016 Quebec IABC/MONTREAL Jean-Pierre Beaudry, ABC Dir., Comm. Federation Des Caisses Populaires Desjardins 1 Complex Desjardins Tour du Sud, Bureau 3904 Montreal, QC H5B 1E7 (514) 281-8712 Fax: (514) 281-5908 (President-elect, term begins on July 1, 1993) Agathe Plamondon Presidente Communicateurs Du Fauve 4062 Delaney Pierrefonds QC H8Y 3M1 (514) 684-4384 Fax: (514) 684-4973 Saskatchewan IABC/REGINA Glenn M. Lemchuk Comm. Off. Canadian Broadcasting Corp. Box 540, 2440 Broad St. Regina, SK S4P 4A1 (306) 347-9589 Fax: (306) 347-9616 (President-elect, term begins on July 1, 1993) James E. Aho Marketing Consultant Regina Economic Development Authority 1870 Albert St. Regina, SK S4P 4B7 (306) 522-0227 Fax: (306) 352-1630 IABC/SASKATOON Nowshad Ali Executive Director Saskatchewan Division Canadian Diabetes Assoc. 104-2301 Avenue C North Saskatoon, SK 57L 5Z5 (306) 933-1238 Fax: (306) 244-2012 FRANCE IABC/PARIS Philippe Thievenaz Consultant Agence Philigrane 18 rue Pigalle Paris 75009 (1) 596-0301 Fax: (1) 596-0016 HONG KONG IABC/HONG KONG Nina Reed Hansen Dir. of Comm. Univ. of Hong Kong Business School Rm. 1102, K.K. Leung Bldg. Pokfulam (852) 891-1000 Fax: (852) 585-5614 IRELAND IABC/IRELAND B. Montgomery Deputy Chairman Dimension City Quay Dublin 2 (1) 679-4747 (1) 679-7900 MEXICO AMCO/IABC Roberto Hernandez Dir., Comm. Emilio Rabasa #135 Sbelite, Naucalpan Estado de Mexico 53100 (5) 395-0239 IABC/MEXICO CITY Luis Fernandez-Veraud Comm. Mgr. Crisoba Group Manuel Ma. Contreas 133 1 Piso Mexico City, DF 06470 (5) 326-2241 Fax: (5) 326-2262 (President-elect, term begins on July 1, 1993) Alicia Paramo Corp. Comm. Mgr. Du Pont, Mexico Patricio Saenz, 1510-2 Col. Del Valle Mexico City, DF 03100 (5) 575-0399 Fax: (5) 250-8000 NEW ZEALAND IABC/NEW ZEALAND David J. Bassett Creative Dir. Consultus New Zealand Ltd. P.O Box 10-349 Wellington (4) 720-991 Fax: (4) 737-335 (President-elect, term begins on December 1, 1992) Jillian de Beer Marketing & PR Manager Ernst & Young PO Box 2146 Auckland (9) 377-4790 Fax: (9) 377-8874 NORWAY IABC/NORWAY Per Arne Totland Sr. VP, Corp. Comm. Dyno Industries P.O Box 779 Sentrum Oslo N-0106-7 (47) 231-7000 Fax: (47) 231-7760 PHILIPPINES IABC/PHILLIPINES Alfonso G. Ballesca Ballesca Design Studio 2nd Floor, Liberty Bldg. Pasay Rd., Legaspi Village Makati, Metro Manila (2) 865-0110 SOUTH AFRICA IABC/SOUTHern AFRICA Pixie Malherbe c/o Pixie Malherbe Business Communication P.O Box 784439 Sandton 2146 (11) 802-8571 Fax: (11) 802-8571 (President-elect, term begins on January 1, 1993) Seth Phalatse Public Aff. Exec. BMW Ltd. South Africa P.O. Box 2955 Pretoria 0001 (12) 529-2272 Fax: (12) 541-2815 SPAIN IABC/ACEI ACEI - Angiotensin Converting Enzyme Inhibitor ACEI - Association for Childhood Education International ACEI - Association of Consulting Engineers of Ireland-SPAIN Carmelo Guilarte Dir. General PRP Asociados S.A. Conde de Cartagena, 3-9A Madrid 28007 (1) 551-4604 Fax: (1) 551-5823 UNITED KINGDOM IABC/UK Peter Hill General Mgr., Public Aff. Lloyds of London One Lime Street London EC34M 7HA (71) 327-5110 Fax: (71) 623-8238 (President-elect, term begins on June 1, 1993) Vicki Staveacre 6 Rathmell Drive London SW4 8J8 (81) 671-2534 UNITED STATES Alabama IABC/BIRMINGHAM Mary Ann Morrow Assistant Mgr., Corp. Comm. Rust International Corporation P.O. Box 101 Birmingham, AL 35202-0101 (205) 995-7641 Fax: (205) 995-7777 (President-elect, term begins on January 1, 1993) Cynthia M. Jones Marketing Officer South Trust Corporation P.O box 2554 Birmingham, AL 35290 (205) 254-5562 Fax: (205) 254-5404 Arizona IABC/PHOENIX Carol Poore, ABC Comm. Coord. Salt River Project P.O Box 52025 Phoenix, AZ 85072-2025 (602) 236-2624 Fax: (602) 236-2170 (President-elect term begins on July 1, 1993) Susan Coffroth Public Information Officer City of Phoenix 251 W. Washington St. Phoenix, AZ 85003 (602) 262-6213 Fax: (602) 495-2432 IABC/TUCSON Viki Matthews Asst. Dir., Public Information Tucson Airport Authority 7005 S. Plumer Ave. Tucson, AZ 85706 (602) 573-8100 Fax: (602) 573-8008 (President-elect, term begins on July 1, 1993) Janelle R. Howard PR Coord. Carondelet Health Care 350 N. Wilmot Tucson, AZ 85711 (602) 721-3852 Fax: (602) 721-3831 Arkansas IABC/ARKANSAS Lisa Wooten Production Mgr. Magna IV 701 W. 7th Little Rock, AR 72201 (501) 376-3827 Fax: (501) 372-3161 (President-elect, term begins on January 1, 1993) Rene V. Starr PR Supervisor Starr Communications 34 Valley Forge Dr. Little Rock, AR 72212-2631 (501) 225-6182 Fax: (501) 225-6182 California IABC/LONG BEACH-SOUTH BAY Carolyn Wolf Special Events Consultant 5623 Via Del Collado Torrance, Ca 90505 (310) 375-0925 IABC/LOS ANGELES Victoria Thurlow Owner Image Plus Communictions 4448 W. El Segundo Blvd., Ste. 234 Hawthorne, CA 90250 (310) 675-6497 Fax: (310) 675-0998 (President-elect, term begins on January 1, 1993) Barbara W. Warren Foundation for the Jr. Blind 5300 Angeles Vista Blvd. Los Angeles, CA 90043 (213) 295-4555 Fax: (213) 296-0424 ORANGE COUNTY/IABC Elena Oloriz-Chupinsky Merchandising Mgr. Beckman Instruments, Inc. 2500 Harbor Blvd., E-23-E Fullerton, CA 92634 (714) 773-8163 Fax: (714) 773-8898 (President-elect, term begins on July 1, 1993) Terri M. Craig, ABC Mgr., Health Care Comm. Southern California Edison 8632 Rush St., GO4 Gr Fl. Rosemead, CA 91770 (818) 302-5208 Fax: (818) 302-7959 IABC/SACRAMENTO Jan Emerson Industry Consultant, PR Mgr. Hewlett-Packard Company 19091 Pruneridge Ave. M/S 46UX Cupertino, CA 95014-9808 (408) 447-5331 Fax: (408) 447-1734 (President-elect, term begins on January 1, 1993) Marci Johnson Owner Monogram Communications 7770 Sunset Ave. Fair Oaks, CA 95628 (916) 965-7820 (916)965-7820 SAN DIEGO/IABC Valorie A. McClelland Mgr., Employee Comm. Rohr, Inc. Foot of H St. P.O. Box 878 Chula Vista, CA 91912-0878 (619) 691-3688 Fax: (619) 691-3710 (President-elect, term begins on January 1, 1993) Christine Leonard Consulant Pen to Print 3779 Catamarca Dr. San Diego, CA 92124 (619) 569-1138 Fax: (619) 569-7356 SAN FRANCISCO/IABC LeeAnne M. Lang PR Supervisor Bechtel Corporation P.O. Box 193965 San Francisco, CA 94119-3965 (415) 768-7158 Fax: (415) 768-0263 (President-elect, term begins on January 1, 1993) Lisa M. Snyder-Stone Principal Stone Communications 507 Mandana Blvd. Oakland, CA 94610 (510) 268-9336 SILICON VALLEY/IABC Shirley Gilbert, ABC Comm. Mgr. Hewlett-Packard Company 19091 Pruneridge Ave., MS44LA Cupertino, CA 95014 (408) 447-6012 Fax: (408) 447-4643 (President-elect, terms begins on January 1, 1993) Leonard L. Hoops Employee Comm. Coord. FMC Corporation 2890 De La Cruz Blvd. Santa Clara, CA 95052 (408) 289-2890 Fax: (408) 289-4853 Colorado IABC/COLORADO Jennifer L. Heinly President J&J Consulting P.O. Box 361 Castle Rock, CO 80104 (303) 660-9539 Fax: (303) 660-9539 (President-elect, term begins on July 1, 1993) John P. Metzger President Metzger Associates 3365 Sunshine Canyon Boulder, CO 80302 (303) 786-7000 Fax: (303) 786-7456 IABC/SOUTHERN COLORADO Patrice M. Rhoades-Baum Owner Rhoades-Baum & Assoc. 10 Boulder Crescent, Ste. 300-C Colorado Springs, CO 80903 (719) 473-3302 (President-elect, term begins on July 1, 1993) April L. Tooke Dir., Marketing Support Jr. Achievement National Headquarters One Education Way Colorado Springs, CO 80906 (719) 540-8000 Fax: (719) 540-9150 Connecticut CONNECTICUT/IABC Ira L. Morrison Sr. Consultant Aetna Life & Casualty 151 Farmington Ave., MA 65 Hartford, CT 06156 (203) 636-3927 Fax: (203) 636-5081 IABC/WESTFAIR Paula Hanson Sr. Consulant W.F. Corroon 2777 Summer St. Stamford, CT 06905 (203) 359-0010 Fax: (203) 359-3127 (President-elect, term begins on July 1, 1993) William C. Ballbach Dir. of Client Svcs. Jack Hough Associaties Inc. 25 Seir Hill Rd. Norwalk, CT 06850 (203) 846-2666 Delaware IABC/DELAWARE Leanna Walker Hock, ABC Mktg. Mgr. The Pusey Brosius Group P.O. Box 638 Kennett Square, PA 19348 (215) 444-0455 Fax: (215) 444-5097 (President-elect, term begins on July 1, 1993) Lois Manbeck Rasys Dir., Comm. Himont USA Inc. P.O. Box 1543982801 Centerville Rd. Wilmington, DE 19850-5439 (302) 996-6122 Fax: (302) 996-2484 District of Columbia IABC/WASHINGTON Dave Norcross Vice President Wohler & Co. 6201 Lessburg Pike, Ste. 403 Falls Church, VA 22044 (703) 536-1773 Fax: (703) 536-0359 (President-elect, term begins on July 1, 1993) Dennis Jay, ABC Publisher Lodging Magazine 1201 New York Ave., N.W., Suite 600 Washington DC 200055 (202) 289-3163 Fax: (703) 836-1279 Florida IABC/CENTRAL FLORIDA Stuart W. Doyle Publicist The Orlando Florida Sentinel 633 North Orange Ave. Orlando, FL 32801-1349 (407) 420-5593 Fax: (407) 420-5758 (President-elect, term begins on July 1, 1993) Cindy Baker Manager Young Heroes' Club Arnold Palmer Hospital for Children & Women 92 West Miller St. Orlando, FL 32806-2036 (407) 841-5111 Fax: (407) 237-6328 IABC/FIRST COAST Janet L. Foster Public Affairs Dept. American Express TRS, Company Inc. 7777 Centurion Parkway Jacksonville, FL 32256 (904) 565-4062 Fax: (904) 565 4098 (President-elect, term begins on January 1, 1993) Diane C. Provasi Communication Specialist Hospice Northeast One Prudential Plaza, 841 Prudential Dr. Jacksonville, FL 32207 (904) 398-4724 Fax: (904) 398-3027 IABC/GOLD COAST Mary Jane Wood Broward County Operations Mgr. Miami City Ballet 224 Commercial Blvd., Ste. 200 Lauderdale-By-The-Sea, FL 33308 (305) 776-7056 Fax: (305) 772-0913 IABC/MIAMI Virginia L. Henke Communication Dir. Knight Foundation 2 S. Biscayne Blvd., Ste. 3800 Miami, FL 33131 (305) 539-2610 (President-elect, term begins on January 1, 1993) Michael H. Freedman Account Executive Bruce Rubin & Associates 2655 Le Jeune Rd., Ste. 203 Coral Gables, FL 33134 (305) 448-7450 Fax: (305) 448-5027 IABC/SUNCOAST Karen J. Raihill, ABC Sr. Environmental Comm. Coord. Florida Power Corporation P.O. Box 14042, H2G St. Petersburg, FL 33733 (813) 866-4782 Fax: (813) 866-4985 Georgia IABC/ATLANTA Lynn Hood VP Hood & Associates 100 Colony Square, Ste. 1160 1175 Peachtree St. N.E. Atlanta, GA 30361 (404) 872-2299 Fax: (404) 872-8974 Hawaii IABC/HAWAII Neal Yokota Account Supervisor Stryker Weiner Associates Inc. 737 Bishop St., Ste. 2860 Honolulu, HI 96813 (808) 523-8802 Fax: (808) 521-6141 (President-elect, term begins on July 1, 1993) Theresia C. McMurdo Mgr., Community Affairs Estate of James Campbell 828 Fort St. Mall, Ste. 500 Honoluly, HI 96813 (808) 544-3122 Fax: (808) 544-3111 Idaho IABC/SOUTHERN IDAHO Bob A. Hieronymus Dir., Marketing Comm. & PR Saint Alphonsus Regional Medical Center 1055 N. Curtis Rd. Boise, ID 83706 (208)378-2410 Fax: (208) 378-2495 Illinois IABC/CHICAGO Kathryn Handelman Dir., Comm. Tatham Euro RSCG 980 N. Michigan Ave. Chicago, IL 60611-4592 (312) 337-4400 Fax: (312) 337-5930 (President-elect, term begins on July 1, 1993) Jill L. Folan Communication Practice Leader Alexander & Alexander Consulting Group 225 N. Michigan Ave. Chicago, IL 60601-7693 (312) 565-6386 Fax: (312) 565-6298 IABC/HEART OF ILLINOIS Marilyn Titone-Schaefer Secty., Corp. Comm. Horace Mann Companies #1 Horace Mann Plaza, Mail #L069 Springfield, IL 62715 (217) 788-5744 Fax: (217) 788-5161 IABC/NORTHERN ILLINOIS Jodi A. Foster-Weber Group Sales/Marketing Rep. MetroCentre 300 Elm Street Rockford, Il 61105 (815) 968-5600 Fax: (815) 968-5451 (President-elect, term begins on July 1, 1993) Angela K. Larson Marketing Communication Mgr. Swedish American Hospital 1400 Charles St. Rockford, IL 61104 (815) 961-2436 Fax: (815) 966-2074 Indiana IABC/FORT WAYNE Michael De Freeuw Mgr., Corporate Comm. Northeastern R.E.M.C. P.O. Box 171 Columbia City, IN 46725 (219) 244-6111 Fax: (219) 244-6111 IABC/INDIANAPOLIS Gerald A. Justice VP Justice Johnson, Inc. 3720 North Washington Blvd. Indianapolis, IN 46205 (317) 924-9460 Fax: (317) 924-1337 IABC/MICHIANA Lou Cynda Edwards Marketing Comm. Administrator Dexter Axle 25037 Aqua Dr. Elkhart, IN 46514-9236 (219) 295-1900 Fax: (219) 295-8094 (President-elect, term begins on July 1, 1993) Shirley A. Marvel 56201 Rio Lindo Dr. Elkhart, IN 46516 (219) 262-0123 Fax: (219) 262-8823 Iowa IABC/IOWA Mark S. True Dir. of Corporate Comm. Midland United Dairy Industry Association 101 NE Trilein Ankeny, IA 50021 (515) 964-0696 Fax: (515) 964-5498 (President-elect, term begins on July 1, 1993) Joy M. Newcom Mgr. of Comm. League of Iowa Municipalities 517 Sixth Ave., Ste. 1400 Des Moines, IA 50309 (515) 244-7282 Fax (515) 244-0740 Kansas IABC/TOPEKA Linda M. Laughlin Area Mgr., Internal Comm. Southwestern Bell Telephone 220 E. 6th St., Rm. 505 Topeka, KS 66603 (913) 276-8372 Fax: (913) 276-1988 (President-elect, term begins on July 1, 1993) M. Katharine Weickert Dir. of Comm. United School Administrators of Kansas 820 Quincy, Ste. 200 Topeka, KS 66612-1165 (913) 232-6566 Fax: (913) 232-9776 IABC/WICHITA Donald J. Consolver Comm. Writer Excel Industries Inc. P.O. Box 7000 Hesston, KS 67062-2097 (316) 327-4911 Fax: (316) 327-2117 Kentucky IABC/KENTUCKY Paul V. Downey, Jr. Mgr., Corporate Comm. Capital Holding Inc. 400 Market Street P.O. Box 32830 Louisville, KY 40232 (502) 560-2279 Fax: (502) 581-9229 (President-elect, term begins on January 1, 1993) Leroy A. Dunham Consultant William M. Mercer, Inc. 1500 Meidinger Tower Louisville, KY 40202 (502) 561-4730 Fax: (502) 561-4700 IABC/LEXINGTON Deborah Weis Mgr., Publ. Branch Kentucky Department of Travel Development 500 Mero St., Ste. 22 Frankfort, KY 40601-1968 (502) 564-4930 Fax: (502) 564-5695 (President-elect, term begins on January 1, 1993) William B. Robinson Publ. Editor ACUTA ACUTA - Association for Communications Technology Professionals in Higher Education ACUTA - Association of College & University Telecommunications Administrators Lexington Financial Center 250 W. Main, Ste. 2420 Lexington, KY 40507-1739 (606) 252-2882 Fax: (606) 252-5673 Louisiana IABC/NEW ORLEANS Karen Beck Heikkinen Assistant Staff Mrg. South Central Bell 365 Canal St., Rm. 650 New Orleans, LA 70140 (504) 528-2208 Fax: (504) 525-3868 (President-elect, term begins on January 1, 1993) Bruce Hirsch President Metairie House of Printing 705 Aurora Ave. Metairie, LA 70005 (504) 834-5700 Fax: (504) 837-4413 Maryland IABC/BALTIMORE Sharon L. Hack PR Mgr. Baltimore County Chamber of Commerce 102 West Pennsylvania Ave., Ste. 402 Towson, MD 21204-4526 (301) 825-6200 Fax: (301) 821-9901 (President-elect, term begins on July 1, 1993) Stephani L. Brafman Benefit Communication Specialist Manor Care, Inc. 10750 Columbia Pike Silver Spring, MD 20901 (301) 593-9600 Fax: (301) 680-4046 Massachusetts YANKEE/IABC Marilyn E. Hanley Associate Dir., Corporate Comm. New England Telephone 125 High Street, Rm. 1208 Boston, MA 02110-2721 (617) 743-2615 Fax: (617) 743-4429 (President-elect, term begins on July 1, 1993) Robert M. Seraphin Comm. Consultant 8 Wampanoag Ave. Norfolk, MA 02056 (508) 528-5394 Michigan IABC/DETROIT Leah A. Reynolds Account Executive Stone, August, Baker Communications Companies 1301 W. Long Lake Rd., Ste. 350 Troy, MI 48098 (313) 641-0400 Fax: (313) 641-0425 (President-elect, term begins on July 1, 1993) Harper West Owner Impact Public Relations 2761 Steamboat Springs Dr. Rochester Hills, MI 48309 (313) 375-2937 Fax: (313) 375-2937 IABC/MID-MICHIGAN Marc Harlow PR Coord. Michigan Sheriff's Association 515 N. Capitol Ave. Lansing, MI 48933-1241 (517) 485-3135 Fax: (517) 485-1013 IABC/WEST MICHIGAN Linda L. Lane VP, Comm. & Member Events Grand Rapids Area Chamber of Commerce 17 Fountain St., NW Grand Rapids, MI 49503-3076 (616) 771-0337 Fax: (616) 771-0318 (President-elect, term begins on July 1, 1993) Melissa Brown 426 Rosewood Ave. SE Grand Rapids, MI 49506 (616) 454-3036 Minnesota IABC/MINNESOTA Deborah Becker Dir. of PR & Senior VP Colle & McVoy Public Relations 7900 International Dr. Bloomington, MN 55425 (612) 851-2634 Fax: (612) 851-2583 (President-elect, term begins on January 1, 1993) Margaret J. Wethington Comm. Dir. Coaliton of Minnesota Business, Inc. 80 South Eight St., Ste. 4050 Minneapolis, MN 55402 (612) 334-3114 Fax: (612) 334-3086 Mississippi IABC/MISSISSIPPI Judy J. Ferguson Comm. Dir. Mississippi Employment Security Commission P.O. Box 1699 Jackson, MS 39215-1699 (601) 961-7483 Fax: (601) 961-7405 (President-elect, term begins on January 1, 1993) Rita B. Anderson American Television and Communications Corporation 5375 Executive Pl. Jackson, MS 39206 (601) 982-1187 Fax: (601) 982-9532 Missouri KANSAS CTY/IABC Wally Renfro Assistant Executive Dir., Publishing NCAA 6201 College Blvd. Overland Park, KS 66201-2411 (913) 339-1980 Fax: (913) 339-0030 IABC/ST. LOUIS James M. Grandone General Mgr. Marketing Mix 403 Jefferson Rd. Edwardsville, IL 62025 (314) 721-8444 Fax: (314) 721-6523 (President-elect, term begins on July 1, 1993) Judy Honigfort Strategic Comm. Mgr. Protein Technologies International Checkerboard Square 13T St. Louis, MO 63101 (314) 982-3350 Fax: (314) 982-5057 Nebraska IABC/LINCOLN Rod Bates Managing General Partner Bates & Associates: Communication Specialists 141 S. 14th Lincoln, NE 68508 (402) 476-7951 Fax: (402) 475-7082 (President-elect, term begins on July 1, 1993) Peggy S. Hain Marketing & PR Coord. Madonna Rehabilitation Hospital 5401 South St. Lincoln, NE 68506-2134 (402) 483-9584 Fax: (402) 483-9460 IABAC/OMAHA Kim Kavalec Sr. Comm. Specialist Blue Cross and Blue Shield of Nebraska 7261 Mercy Rd. Omaha, NE 68180-0001 (402) 398-3693 Fax: (402) 398-3736 (President-elect, term begins on July 1, 1993) Christine Hay Sr. Marketing Comm. Specialist UNMC 600 South 42nd St. Omaha, NE 68198-4030 (402) 559-6485 Fax: (402) 559-6493 Nevada IABC/LAS VEGAS Nancy R. Harkess EG&G Energy Measurements, Inc. P.O. Box 1912, M/S B-41 Las Vegas, NV 89125 (702) 295-2629 (President-elect, term begins on July 1, 1993) Mark S. Bacon 8046 MacKenzie Ct. Las Vegas, NV 89129 (702) 658-1319 SILVER STATE/IABC Connie Benedict President Pages Inc. 1575 Delucchi, Ln., Ste. 115-18 Reno, NV 89502 (702) 828-1997 (President-elect, term begins on July 1, 1993) Wendy J. Knorr Public Information Writer Truckee Meadows Community College 945 Windsor Way Reno, NV 89503 (702) 673-7087 Fax: (702) 674-7509 New Jersey NEW JERSEY/IABC Alicia B. Nordquist President Nordquist Group, Inc. Twelve Airport Rd. Hackettstown, NJ 07840 (908) 850-6688 Fax: (908) 850-8258 (President-elect, term begins on January 1, 1993) Vincent G. McGourty Marketing Mgr. New York Television Inc. 217 Halls Mill Rd. Lebanon, NJ 08833 (201) 534-6780 Fax: (201) 534-5374 New Mexico IABC/NEW MEXICO Brenda Yager 7505 Gladden NE Albuquerque, NM 87110 (505) 291-6688 Fax: (505) 291-6653 (President-elect, term begins on July 1, 1993) Dana S. Buchanan Corporate Comm. Specialist Sunwest Bank P.O. Box 25500 Albuquerque, NM 87125-0500 (505) 765-3178 Fax: (505) 765-3145 New York IABC/GREATER BUFFALO Kelly R. Lane Dir. of PR American Steamship Company 3200 Marine Midland Ctr. Buffalo, NY 14203 (716) 854-7644 Fax: (716) 854-7473 (President-elect, term begins on January 1, 1993) Carol K. Yemma Supervisor, Public Affairs National Fuel Gas 10 Lafayette Square Buffalo, NY 14203 (716) 857-7140 Fax: (716) 857-7413 LICA/IABC Michael P. Quane, ABC Dir., Community Relations Mercy Medical Center 1000 N. Village Ave. Rockville Centre, NY 11570 (516) 593-1547 Fax: (516) 593-8023 (President-elect, term begins on July 1, 1993) Tracey A. Gittere Comm. Mgr. 800 Flowers 1600 Stewart Ave. Westbury, NY 11590 (516) 237-6000 Fax: (516) 237-6060 NEW YORK/IABC Robert Noltenmeier VP Quadrant Communications Co. 595 Madison Ave., Ste. 1602 New York, NY 10022 (212) 421-0544 Fax: (212) 421-0483 NENY/IABC Joanne H. Thompson Public Information Officer New York State Lottery 1 Broadway Center P.O. Box 7500 Schenectady, NY 12301-7500 (518) 388-3421 Fax: (518) 388-3423 (President-elect, term begins on January 1, 1993) Colleen M. Connery Specialist, Employee Comm. GE 1 River Rd., Bldg. 41-219 Schenectady, NY 12345 (518) 385-5955 Fax: (518) 385-4924 IABC/ROCHESTER AREA Laurence H. Bump Group Supervisor Roberts Publications The Piano Works East Rochester, NY 14445 (716) 381-1000 Fax: (716) 383-1204 North Carolina IABC/CHARLOTTE Diane St. John President Communication Strategies P.O. Box 31844 Charlotte, NC 28231 (704) 333-1210 Fax: (704) 332-5883 IABC/NC PIEDMONT Barbara G. Johnson Dir. of Public Information City of Winston-Salem P.O. Box 2511 Winston-Salem, NC 27102 (919) 727-2317 Fax: (919) 727-2880 IABC/TRIANGLE Jay L. Johnson Mgr., Corporate Comm. Carolina Electric Cooperatives P.O. Box 27306 Raleigh, NC 27611-7306 (919) 872-0800 (President-elect, term begins on January 1, 1993) George H. Dudley Information & Publ. Coord. Carolina Telephone & Telegraph Co. 720 Western Blvd. Tarboro, NC 27886 (919) 823-9185 North Dakota IABC/GREAT PLAINS Mary Jo Sinner Comm. Specialist Basin Electric Power Cooperative 1717 E. Interstate Ave. Bismarck, ND 58501 (701) 223-0441 Fax: (701) 224-5336 (President-elect, term begins on July 1, 1993) Linda Seil Comm. Specialist Basin Electric Power Cooperative 1717 E. Interstate Avenue Bismarck, ND 58501 (701) 223-0441 Fax: (701) 224-5336 Ohio IABC/CLEVELAND Marianne K. Wascak Internal Communication Coordinator National City Corporation National City Center P.O. Box 5756, Loc. #3008 Cleveland, OH 44101-0756 (216) 575-2511 Fax: (216) 575-2509 (President-elect, term begins on July 1, 1993) John Maslanka Writer East Ohio Gas Company 1717 East Ninth St. P.O. Box 5759 Cleveland, OH 44101 (216) 736-6267 Fax: (216) 736-6236 IABC/COLUMBUS Karen A. Kirk Associate Editor Ohio State Medical Association 1500 Lake Shore Dr. Columbus, OH 43204-3824 (614) 486-2401 Fax: (614) 486-3130 (President-elect, term begins on July 1, 1993) Eileen Mauro Mgr., PR Lifeline of Ohio Organ Procurement 700 Ackerman Rd., Ste. 580 Columbus, Oh 43202 (614) 263-5667 Fax: (614) 263-2994 IABC/DAYTON Janet J. Brewer Mgr. of Community Relations Reynolds & Reynolds Company P.O. Box 2608 Dayton, OH 45401 (513) 449-4215 (President-elect, term begins on July 1, 1993) William J. Wharton Public Information Coord. Combined Health District of Montgomery County 451 West Third St. Dayton, OH 45422 (513) 225-4403 Fax: (513) 225-6257 IABC/GREATER CINCINNATI Julie L. Steers President JSL Public Relations 2176 Raeburn Dr. Cincinnati, OH 45223 (513) 242-9855 Fax: (513) 542-2113 (President-elect, term begins on July 1, 1993) Nancy M. Strassel Dir. of Comm. Greater Cincinnati Hospital Council c/o 1811 Losantiville Ave., Ste. 450 Cincinnati, OH 45237-3954 (513) 531-0200 Fax: (513) 531-0278 IABC/WEST CENTRAL OHIO Kimberly M. Dillon Marketing Comm. Development Solomon Software 218 Commerce Pkwy. Findlay, OH 45840 (419) 424-0422 Fax: (419) 424-3400 (President-elect, term begins on July 1, 1993) Lisa Fell Comm. Admin. Whirlpool Corporation 4901 N. Main St. Findlay, OH 45840 (419) 423-6127 Fax: (419) 423-6044 Oklahoma IABC/CENTRAL OKLAHOMA Terri R. Folks President Free-Lance Communications 1416 Rockwood Ct. Edmond, OK 73013 (405) 340-6912 Fax: (405) 340-6912 IABC/TULSA Joe Birney Newsletter Editor Quiktrip Corporation 901 N. Mingo Tulsa, OK 74101 (918) 836-8551 (President-elect, term begins on July 1, 1993) Kerry L. Malone Stancavage Sr. Writer The Williams Companies, Inc. One Williams Center, 47th Fl. Tulsa, OK 74102 (918) 588-2110 Fax: (918) 588-2296 Oregon OREGON COLUMBIA/IABC Jim Gersbach Public Affairs Representative Kaiser Permanente Medical Care Program 2701 NW Vaughn St., Ste. 300 Portland, OR 97210 (503) 721-6827 Fax: (503) 721-3962 (President-elect, term begins on July 1, 1993) Johneen M. Verbeck Owner FourStar Communications 161 High St. SE, Ste. #241 Salem, OR 97301 (503) 364-0182 Fax: (503) 585-3194 Pennsylvania IABC/ERIE Carl P. Mann Mgr., Employee Comm. Lord Corporation 2000 W. Grandview Blvd. Erie, PA 16514 (814) 868-0924 Fax: (814) 866-3290 (President-elect, term begins on July 1, 1993) Rebecca Martin PR Officer Gannon University University Square Erie, PA 16541 (814) 871-5817 Fax: (817) 452-6277 IABC/HARRISBURG Crystal L. Hull Coordinator of PR & Media Relations Capital Health System 329 Rich Valley Road Carlisle, PA 17013 (717) 231-8233 Fax: (717) 231-8233 (President-elect, term begins on July 1, 1993) Jan Zinn P.O. Box 160 Hanover, PA 17331 (717) 632-1647 IABC/LANCASTER Bernard F. Shire Dir. Comm. Pennsylvania Catholic Conference 223 North St., Box 2835 Harrisburg, PA 17105 (717) 238-9613 Fax: (717) 238-1473 IABC/LEHIGH VALLEY Suzanne Kupres Stianche Advertising Admin. Chrysler First Inc. 1105 Hamilton St. Allentown, PA 18101 (215) 437-8138 Fax: (215) 437-8377 IABC/PHILADELPHIA Paul A. Levey Publ. Mgr. Subaru of America P.O. Box 6000, Subaru Plaza Cherry Hill, NJ 08034-6000 (609) 488-3326 Fax: (609) 488-3274 (President-elect, term begins on July 1, 1993) Anthony Cirillo Dir. of Marketing & PR Rancocas Hospital 218A Sunset Rd. Willingsboro, NJ 08046 (609) 835-3721 Fax: (609) 835-3061 IABC/PITTSBURGH Mark Hofer Writer/Publications Coord. United Way of Allegheny County One Smithfield St. P.O. Box 735 Pittsburgh, PA 52300 (412) 261-6010 Fax: (412) 394-5376 (President-elect, term begins on January 1, 1993) Janice G. Jeletic Sr. Project Mgr., Marketing Comm. Federated Investors Federated Investors Tower Pittsburgh, PA 15222-3779 (412) 288-7538 Fax: (412) 288-2919 Puerto Rico IABC/PUERTO RICO Ronald Flores Managing Editor Casiano Communications 1700 Fernandez Juncos Ave. San Juan, PR 00909 (809)728-9300 Fax: (809) 728-7325 Rhode Island IABC/RHODE ISLAND (Please contact U.S. District 1 Director for information Tennessee IABC/NASHVILLE Philip J. Matisak Int. Comm. Mgr. United Parcel Service 2525 Perimeter Place Dr., #128 Nashville, TN 37214 (615) 871-2169 (President-elect, term begins on July 1, 1993) Lucinda Hall President Lucinda Hall Public Relations 5115 Maryland Way Brentwood, TN 37027 (615) 377-0771 Texas IABC/AUSTIN Brenda J. Barnard, ABC Sr. Mgr., Marketing University Federal Credit Union 1714 Spotted Horse Dr. Austin, TX 78759 (512) 346-4728 Fax: (512) 467-2762 IABC/BRAZOS VALLEY Rhonda Snider, ABC Dir., Int'l Coordination Texas A&M University International Programs College Station, TX 77843-4251 (409) 845-6066 Fax: (409) 775-7506 (President-elect, term begins on July 1, 1993) Gerry King Associate Director Texas A&M University Dept. of Mktg. Center for Retailing Studies College Station, TX 77843-4112 (409) 845-0325 Fax: (409) 845-5230 DALLAS/IABC Jane G. Voisard Owner Jane Voisard Communications 1413 Sagewood DeSoto, TX 75115 (214) 709-0707 Fax: (214) 709-7222 (President-elect, term begins on July 1, 1993) Susie McMichael Comm. Advisor Mobil Exploration & Producing P.O. Box 605232 Dallas, TX 75265 (214) 951-3088 Fax: (214) 951-2205 IABC/FORT WORTH Cari L. Hyden Public Education Specialist Fort Worth Water Department Administration Division City of Forth Worth 1000 Throckmorton Forth Worth, TX 76101-0870 (817) 871-8208 Fax: (817) 871-8195 IABC/HOUSTON Teresa Marie Wong Freelance Writer Creative Writing Company 10323 Hondo Hill Houston, TX 77064-7040 (713) 890-9301 Fax:(713) 890-9381 (President-elect, term begins on July 1, 1993) A. Kathleen Abel, ABC Editor Shell Oil Company 10B28, P.O. Box 20329 Houston, TX 77225 (713) 795-3582 Fax: (713) 795-3621 IABC/SAN ANTONIO Joyce M. Hyde Mgr., Corporate Comm. La Quinta Inns 10010 San Pedro Ave. San Antonio, TX 78216 (512) 366-6135 Fax: (512) 366-6008 (President-elect, term begins on July 1, 1993) Cheryl L. Crane Editor The USAA Foundation D-3-E, USAA Building San Antonio, TX 78288-0086 (512) 498-6626 Fax: (512) 498-3149 Utah IABC/UTAH Philip L. Skousen, ABC Director Valtek Box 2200 Mt. Springs Pkwy. Springville, UT 84663 (801) 489-2471 Fax: (801) 489-3719 (President-elect, term begins on July 1, 1993) Nancy K. Volmer Dir. of Comm. Park City Chamber/Bureau P.O. Box 1630 Park City, UT 84060 (801) 649-6100 Fax: (801) 649-4132 Virginia IABC/HAMPTON ROADS Marian S. Henry Comm. Mgr. Farm Fresh Inc. 7530 Tidewater Dr. Norfolk, VA 23505 (804) 480-6816 Fax: (804) 480-6398 IABC/LYNCHBURG Laura M. Mason Prevention Specialist Central Virginia Community Services 2241 Langhorne Rd. P.O. Box 2497 Lynchburg, VA 24501 (804) 847-6076 Fax: (804) 847-6099 IABC/RICHMOND Forrest Hughes Dir., Publ. University of Richmond Maryland Hall Richmond, VA 23173 (804) 289-8057 Fax: (804) 289-8943 (Presidet-elect, term begins on January 1, 1993) Robert J. Holland, ABC PR Specialist AT&T 4500S. Laburnum Ave. Richmond, VA 23231 (804) 226-5711 Fax: (804) 226-5545 Washington IABC/EASTSIDE Helvi J. Paterson Boeing Co. 4329 Dayton Ave., N., Apt. #4 Seattle, WA 98103 (206) 544-1112 Fax: (206) 544-1190 (President-elect, term begins on July 1, 1993) Catherine J. Kelley Comm. Mgr. Boeing Computer Services 15220 NE 16th Pl. #34 Bellevue, WA 98007 (206) 865-5180 Fax: (206) 865-2958 IABC/METRO SPOKANE John A. Gustafson Corporate Comm. Coord. Washington Water Power Co. East 1411 Mission P.O. Box 3727 Spokane WA 99220 (509) 482-4577 Fax: (509) 483-0476 (President-elect, term begins on July 1, 1993) Maggie Crabtree Information Specialist Medical Service Corp. P.O. Box 3048 Spokane, WA 99220-3048 (509) 536-4591 Fax: (509) 536-4770 IABC/SEATTLE Michelle Peterson Community Relations Representative Washington Natural Gas Co. P.O. Box 1869 Seattle, WA 98111 (206) 224-2099 Fax: (206) 224-2446 (President-elect, term begins on July 1, 1993) Debra Carnes Community Relations Coord. Swedish Medical Center/Ballard NW Market & Barnes Box C-70707 Seattle, WA 98107-1507 (206) 781-2243 Fax: (206) 781-4790 Wisconsin IABC/CENTRAL WISCONSIN (Please contact U.S. District 4 Director for information.) PROCOM/IABC (Please contact U.S. District 4 Director for information.) IABC/SE WISCONSIN Betsy K. Zera PR Dir. Ellingsen-Sprecher, Inc. 312 E. Wisconsin Ave., Suite 200 Milwaukee, WI 53202 (414) 272-3898 Fax: (414) 272 3873 AWARDS Gold Quill Awards program The hallmark of excellence in the business communication profession is IABC's Gold Quill. The annual international Gold Quill Awards program honors top work in the field, promotes the highest professional standards, and recognizes outstanding solutions to communication and other management problems. Categories in the competition range from communication programs to audiovisuals, from writing to annual reports. The deadline for entering the next Gold Quill Awards program is January 27, 1993, for work produced for use in the previous year. The Call for Entries brochure is mailed in the fall of each year. For a list of the 1992 winners, please contact Cheryl Carter at IABC World Headquarters, (415) 433-3400, ext. 104. Month of Excellence IABC sponsors the "Month of Excellence," a program conducted in November in conjunction with the Gold Quill Awards competition. During the Month of Excellence, winners of the previous Gold Quill Awards, and other top communication professionals, are available to speak to chapters and meetings on planning and techniques that were successful in entering and winning a Gold Quill Award. This service is available at no cost to chapters. For information, call Cheryl Carter, (415) 433-3400, ext. 104. The Fellow Award The Fellow Award is the highest honor IABC bestows upon a member. The award is given to recognize those IABC members who have continually made an outstanding contribution to the communication profession through exemplary achievement within their own organization through unselfish service to IABC members. For information, call Cheryl Carter, (415) 433-3400, ext. 104. 1970 Walter G. Beach, ABC* George de Mare, ABC* Marg Sammons Newcomb, ABC*[Dagger] Robert Newcomb, ABC*[Dagger] 1971 DeWitt C. Reddick, ABC*[Dagger] 1972 James R. Douglas, ABC* Mort Leggett, ABC* 1973 Patricia Walker Angevine, ABC* Jacob W. Wittmer, ABC*[Dagger] 1974 Henry B. Bachrach, ABC* 1975 Myron Emanuel, ABC* 1976 Lawrence Ragan, ABC* Robert C. Russman, ABC*[Dagger] 1977 Wally L. Court, ABC* Downs Matthews, ABC* 1978 Roger M. D'Aprix, ABC* 1979 Walter G. Anderson, ABC*[Dagger] 1980 Dorothy J. Hobbs, ABC* 1981 Philip N. Douglis, ABC* 1982 John N. Aspery, ABC* Richard G. Charlton, ABC*, APR 1983 No award given 1984 Roy G. Foltz, ABC* John N. Bailey, ABC* CAE Kay M. Staib, ABC*[Dagger] 1985 Louis C. Williams, Jr., ABC*, APR Lynda J. Stewart, ABC* 1986 Richard E. Wilmot, APR Alvie L. Smith, APR 1987 No award given 1988 Wilma K. Mathews, ABC* Jerome R. Blackstone 1989 Rae Leaper, ABC* Donn E. Silvis, ABC* 1990 Thomas A. Ruddell, ABC* 1991 David A. Orman Albert B. Wann, ABC*, APR 1992 Christopher H. Bunting, ABC* Robert M. Berzok, ABC* (*) Accredited Business Communicator, IABC's professional designation [Dagger] Deceased Excellence in Communication Leadership The Excellence in Communication Leadership Award (EXCEL) is given by IABC to a non-IABC member who leads the way in fostering -- and participating in -- good communication. EXCEL Award winners support communication and public relations and their organizations reflect that support in their outstanding communicating work. The EXCEL Award is the highest award given to a nonmember, who is frequently a chief executive in a major company. For information, call Cheryl Carter, (415) 433-3400, ext. 104. Communicator of the Year Award (predecessor to the EXCEL Award) 1961 Erwin D. Canham, Editor, Christian Science Monitor, Boston, Mass. 1962 Edward R. Murrow, Director, US Information Agency, Washington, D.C. 1963 Virgil B. Day, Vice President, Management Development and Employee Relations, General Electric Co., New York, N.Y. 1964 Fred C. Foy, Chairman of the Board, Koppers Company, Inc., Pittsburgh, Pa. 1965 Lynn A. Townsend, President, Chrysler Corporation, Detroit, Mich. 1966 William A. Patterson, President and retiring Board Chairman, United Airlines, Chicago, Ill. 1967 John D. Harper, President and CEO, Aluminum Company of America, Pittsburgh, Pa. 1968 William M. Allen, President, The Boeing Company, Seattle, Wash. 1969 Whitney M. Young, Jr., Executive Director, National Urban League, New York, N.Y. 1970 J. Craig Smith, President, Avondale Mills, Sylacauga, Ala. 1971 No award presented 1972 J. Paul Lyet, President, Sperry Rand Corporation, New York, N.Y. 1973 Frederic S. Welsh, Vice President and Director of Corporate Relations, Eastman Kodak Co., Rochester, N.Y. 1974 Walter W. Straley, Vice President, Deere & Co., Moline, Ill. 1975 Mac Roy Rasor, Vice President, Public Relations, Southwestern Life, Dallas, Texas 1976 No award presented Achievement in Communication Award (predecessor to the EXCEL Award) 1977 Herbert Schmertz, Vice President, Public Affairs, Mobil Oil Corporation, New York, N.Y. 1978 John D. deButts, Chairman, American Telephone and Telegraph Co., New York, N.Y. 1979 Thornton F. Bradshaw, President, Atlantic Richfield Co., Los Angeles, Calif. 1980 No award presented 1981 Irving S. Shapiro, Chairman and CEO, E.I. du Pont de Nemours & Co., Wilmington, Del. Excellence in Communication Leadership (EXCEL) Award 1982 Claude I. Taylor, President and CEO, Air Canada, Montreal, Qc. 1983 James F. Bere, Chairman and CEO, Borg-Warner Corporation, Chicago, Ill. 1984 T. Mitchell Ford, Chairman, President and CEO, Emhart Corp., Hartford, Conn. 1985 Roger B. Smith, Chairman, General Motors Corporation, Detroit Mich. 1986 Donald F. Craib, Chairman and CEO, Allstate Insurance Company, Northbrook, Ill. 1987 Kenneth Light, Minister de Communicacao Social, Souza Cruz, Sao Paulo, Brazil 1988 John Young, President and CEO, Hewlett-Packard, Palo Alto, Calif. 1989 John Johnson, President and CEO, Johnson Publishing Company, Chicago, Ill. 1990 Ronald W. Watkins, President and CEO, Nebraska Public Power District, Columbus, Neb. 1991 George D. Anderson, President and CEO, Central Guaranty Trust, Toronto, Ont. 1992 Jack E. Sinclair, Executive Vice President, Bell Canada, Etobicoke, Ont. Chairman's Award The Chairman's Award is given to IABC members who have given of their time and talents and have diligently worked behind the scenes for IABC at the international level over a period of at least years. Generally, this will be a contribution that largely has gone unrecognized. Service on the executive board or in any other IABC leadership position will not rule out a candidate for the award, but such service in and of itself will not be a consideration since this service is recognized in other ways. For information, call Cheryl Carter, (415) 433-3400, ext. 104. 1981-82 William Toderan, ABC* Gerald M. Bowman 1982-83 Albert Arnst David G. Park, Jr., ABC* 1983-84 John W. Simmons Tamotsu Murabe 1984-85 Sam Smart Peter C. Jackson, ABC* 1985-86 Bruno Newman, ABC* Roger Feather, ABC* 1986-87 Roberta R. Resnick, ABC* Oliver P. Dewar, ABC* 1987-88 David A. Orman 1988-89 Sharon C. Berzok[Dagger] 1989-90 Connie Eckard, ABC* 1990-91 Mary V. Williams 1991-92 Beth West, ABC* APR Anthony B. Buckley Past IABC chairpersons 1970-71 William G. Irby[Dagger] 1971-72 John J. McGovern 1972-73 Donald B. McCullough 1973-74 Jerome R. Blackstone 1974-75 William F. Herr, ABC* 1975-76 Richard G. Charlton, ABC*, APR 1976-77 Patricia Walker Angevine, ABC* 1977-78 Jacob W. Wittmer, ABC*[Dagger] 1978-79 Rae Leaper, ABC* 1979-80 Louis C. Williams, Jr., ABC*, APR 1980-81 Lynda J. Stewart, ABC* 1981-82 Roy G. Foltz, ABC* 1982-83 Thomas A. Ruddell, ABC* 1983-84 Alberg B. Wann, ABC*, APR 1984-85 Myra L. Kruger, ABC* 1985-86 Christopher H. Bunting, ABC* 1986-87 Robert M. Berzok, ABC* 1987-88 Jean G. Cormier, APR 1988-89 Sharon A. Paul, ABC* 1989-90 Brad Whitworth, ABC* 1990-91 Ron E. Martin, ABC* 1991-92 Lester R. Potter, ABC* (*) Accredited Business Communicator, IABC's professional designation [Dagger] Deceased Life members John N. Bailey, ABC(*), CAE (past executive director/president of IABC) Edward Belt[Dagger] Simone Daigneault George Fletcher Geraldine Keating[Dagger] (past executive director of IABC) R.H. Spencer (*) Accredited Business Communicator, IABC's professional designation [Dagger] Deceased The family tree of IABC 1 AAIE AAIE - American Association of Industrial Editors AAIE - Association for the Advancement of International Education organized 1938 1. American Association of Industrial Editors An indirect descendant of earlier groups, including the "Association of House Organ Editors" (1915). 2 ICIE organized 1941 2. International Council of Industrial Editors A federation of existing groups. Originally the "National Council of Industrial Editors Associations." 3 CCC organized 1941 3. Corporate Communicators Canada Originally named "Canadian Association of Personnel Publications Editors;" later "Canadian Industrial Editors Association." Educator and Student Relations Educational relations Through IABC's Strategic Interest Group (see page 46) for full-time educators and through special sessions at the international conference and at many district and regional conferences, educators have an opportunity to meet and exchange ideas not only with their academic colleagues, but also with practitioners in the field of communications and public relations. In addition, as a member of the Association for Education in Journalism and Mass Communication (AEJMC AEJMC - Association for Education in Journalism and Mass Communication), AIBC has an impact on the caliber of communication programs and on the standards established for equality education in our field. For more information, call Tami Blaj at world headquarters, (415) 433-3400, ext. 123, or fax (415) 362-8762. Student relations IABC works closely with educators inn communication, public relations and journalism, ensuring a rich flow of information and understanding between educators and practitioners. The student relations program provides a bridge between the classroom and the business world, increasing awareness of career options in business communication and promoting high professional standards. Local IABC chapters sponsor a total of 60 student chapters at colleges and universities throughout the US and Canada. More than 1,600 participate as student members. For information about student membership recruitment/retention, call Patty Gundry, (415) 433-3400, ext. 105. For information about student chapters, call Pam Arnold, (415) 433-3400, ext. 110. IABC student chapters Student chapter & location Sponsoring practitioner chapter CANADA IABC/Manitoba Students IABC/Manitoba IABC/Centennial College (Ont.) IABC/Toronto IABC/Seneca College (Ont.) IABC/Toronto IABC/Humber College (Ont.) IABC/Toronto UNITED STATES IABC/California State University-Fullerton Orange County/IABC IABC/California State University-Long Beach IABC/Long Beach-South Bay IABC/California State University-Northridge IABC/Los Angeles IABC/California State University-Sacramento IABC/Sacramento IABC/Chico State University (Calif.) IABC/Sacramento IABC/University of Denver IABC/Colorado IABC/University of Northern Colorado IABC/Colorado IABC/University of Delaware IABC/Delaware IABC/American University (D.C.) IABC/Washington IABC/University of Central Florida IABC/Central Florida IABC/University of Georgia IABC/Atlanta IABC/Ball State University (Ind.) IABC/Indianapolis IABC/Butler University (Ind.) IABC/Indianapolis IABC/Indiana Purdue University IABC/Fort Wayne IABC/University of Iowa IABC/Iowa IABC/University of Kansas Kansas City/IABC IABC/Western Kentucky University IABC/Nashville IABC/Salisbury State University (Md.) IABC/Baltimore IABC/Towson State University (Md.) IABC/Baltimore IABC/Aquinas College (Mich.) IABC/W. Michigan IABC/Hope College (Mich.) IABC/W. Michigan IABC/Andrews University (Mich.) IABC/Michiana Bethel College/IABC (Minn.) IABC/Minnesota IABC/Twin Cities-Augsburg (Minn.) IABC/Minnesota IABC/MISSCOM (Mississippi State University) IABC/Mississippi IABC/NE Missouri State University Kansas City/IABC IABC/SW Missouri State University Kansas City/IABC IABC/University of Mizzou--Columbia Kansas City/IABC IABC/William Jewell College (Mo.) Kansas City/IABC IABC/St. Louis Metro Area (Mo.) IABC/St. Louis IABC/University of Nebraska at Kearny IABC/Lincoln IABC/Nebraska Wesleyan IABC/Lincoln IABC/University of North Carolina-Greensboro IABC/NC Piedmont IABC/University of North Carolina IABC/NC Triangle IABC/University of Mary (N.D.) IABC/Great Plains IABC/University of Akron (Ohio) IABC/Cleveland IABC/Franklin University (Ohio) IABC/Columbus IABC/University of Portland Oregon Columbia/IABC IABC/Bowling Green State University IABC/West Central Ohio IABC/Franciscan University-Steubenville (Ohio) IABC/Dayton IABC/Clarion University (Pa.) IABC/Pittsburgh IABC/Elizabethtown College (Pa.) IABC/Lancaster IABC/Mercyhurst College (Pa.) IABC/Erie IABC/Millersville University (Pa.) IABC/Lancaster IABC/Weber State (Utah) IABC/Utah IABC/Westminster College (Utah) IABC/Utah IABC/University of Utah IABC/Utah IABC/Brigham Young University (Utah) IABC/Utah IABC/George Mason University (Va.) IABC/Washington IABC/James Madison University (Va.) IABC/Lynchburg IABC/Liberty University (Va.) IABC/Lynchburg IABC/University of Richmond (Va.) IABC/Richmond IABC/Washington State University IABC/Metro Spokane IABC/University of Wisconsin-Eau Claire IABC/Minnesota IABC/University of Wisconsin-Madison ProCom/IABC IABC/University of Wisconsin-Milwaukee IABC/SE Wisconsin INFORMATION Services Communication Bank Communication Bank is IABC's most comprehensive information service. Whatever your communication problem, the Bank is a premier idea source. The handbooks, sample materials, Gold Quill case studies, work plans and videos provide examples and how-tos to help you through all phase of your problem to its solution. And if your research question is outside of information available from Communication Bank materials, the new NEXIS [R] Online Database Service is sure to provide an answer. Communication Bank staff also provides referrals -- to other associations, organizations or contract people who can help. Here are some of the materials and services available: NEXIS [R] service: If you need information about a client's business, product line or industry, or tracking market segments or competition, or need to verify facts, the Communication Bank's NEXIS service can help you. Using the NEXIS online database with a worldwide selection of more than 750 newspapers, newswires, periodicals, trade journals and country reports, Communication Bank staff can perform any search specific to meet your needs. IABC offers two ways to use NEXIS: The IABC/NEXIS [R] member plan: With the IABC/NEXIS member plan, information is delivered to your PC in a fraction of the time takes to collect it manually. This service is exclusive to IABC members at a U.S. $15 per month fee which also applies to hourly search fees. To sign up, call Mead Data Central direct using the 800 number (800-227-4908). Members sign up as NEXIS subscribes (Mead verifies membership), use their own modems and hardware and do searches themselves. Mead bills directly. The U.S. $15 monthly fee applies to search fees. A custom-designed Turbo program will help IABC members speed up their searches. NEXIS searches through Communication Bank: Or, a member can call the IABC Communication Bank (415-433-3400, ext. 103) at world headquarters. The bank staff does the search for you, and bills you directly. By having two options, two types of users are served: one for those who do a lot of searches, and who will use it on a regular basis; and another for those who only want to access the database for a specific project on an occasional basis. Handbooks: Covering more than 100 topics, IABC handbooks and handbook sets contain information on nearly every aspect of business communication. The handbooks are updated continually; each month the IABC Communication Bank staff reviews more than 1,500 publications, case studies, reports and speeches and adds new information to the handbooks to keep them current. Sample materials: Whether you're sprucing up you publication's design or want to see the content and approach that other organizations take in their anniversary publications, magazines, newsletters or annual reports, the Communication Bank's sample materials provide a great starting point. Gold Quill case studies: Organized by communication subject, you may choose from more than 50 recent Gold Quill award-winning case studies. Each case study includes a copy of the entire entry as it was submitted for judging in IABC's worldwide Gold Quill Awards program. Gold Quill work plans: Gold Quill winners tell all in their work plans that accompanied their Gold Quill entries. You'll learn about the opportunities or challenges they faced, what their goals were, how they implemented their plans, including costs, how they overcame obstacles and how they evaluated the results. Videos: See sample Gold Quill winning videos in the areas of news programs, benefits communication and external or marketing productions. Video tapes come in 1/2-inch VHS formats. IABC Research Foundation Materials: This is original research by the Foundation identifying and examining current issues in the communication profession. For more information on the Communication Bank, contact Natasha Spring or Cristy Francis at (415) 433-3400, ext. 103 or 126. LEADER Services IABC's volunteer leaders work in partnership with the association to achieve the organization's goal. That is why support for chapter and district/regional leaders is strong. To help you gain and use valuable leadership skills, IABC offers volunteer leaders the following: * Newsletters: Leader Letter, a monthly newsletter for chapter and district/regional leaders to assist them in managements; STEALSHEET, a monthly newsletter for chapter newsletter editors with articles and artwork for them to lift, adapt to their needs and use in chapter publications; Best of Leader Letter, an annual publication with creative programs and chapter management success stories taken from Leader Letter. * Training manuals, resources guides: Standard Operating Procedures (SOP), a guidebook on chapter management; Board Orientation Package (BOP), a set of masters for making overhead transparencies for chapter board members' orientation with talking points on IABC structure, goals, strategies and services offered at all levels; Membership Operating Package, for chapters' membership officers and committees; Media Relations Guide, for chapters' external relations committee on how to communicate about IABC to targeted audiences through the news media; Professional Development Guide, designed for the chapter or district/regional officer responsible for professional development programs; Meeting Planning Guide, a collection of articles and checklists designed to help leaders plan successful meetings; Multiculturalism Committee Chapter Kit, designed for chapters to help initiate programs that enhance the value of diversity in IABC and for communicators; IABC Research Foundation Representative Guide, created for chapter/ district Research Foundation representatives; Blueprints, the IABC chapter management award casebook, an annual publication of the winning entries of the Chapter Management Awards program; Guidelines for Chartering a Chapter, material on how to start a chapter and develop a marketing plan. * Workshops: A Chapter Leaders Workshop is held during the annual international conference; a Chapter Management Forum is held each November; and a Executive Strategy Session, which includes an orientation manual and a strategy session of all international executive board members, is hosted annually. * Speakers Bureau: A computerized database designed to provide speaker referrals to chapters on a wide range of topics. * Live support through leaders who are willing to share their expertise. * Support from world headquarters staff through regular phone conversations between staff and chapter presidents. * Visits by executive board members and staff. * Membership recruitment and renewal support: Membership statistics produced monthly showing the number of new, renewed and unpaid members in each chapter; rebates and records sent monthly to each chapter and district/region; dues collection and billing from headquarters. Chapters and district/regional dues are automatically included on bills where applicable. Headquarters then rebates local dues to chapters and district/regions. The service is free. * Recognition: Two receptions are hosted each year to thank volunteer leaders for their contributions: volunteer reception at the November Chapter Management Forum and Chapter Presidents reception held at the international conference. With this kind of support, serving as an IABC volunteer leader can be a rewarding, educational experience. As a chapter leader, you'll have an opportunity to enhance personal and professional growth. And by using international, district/regional resources, you'll be able to face exciting, new challenges with confidence and support. For information on leader services, call Pam Arnold, IABC world headquarters (415) 433-3400, ext. 110, or fax (415) 362-8762. IABC Chapter of the Year The following chapters were named IABC Chapter of the Year on the basis of overall excellence in management and performance in the annual Chapter Management Awards Program: 1974 The Oregon Assn. of Editors and Communicators (Oregon Columbia/IABC) 1975 Corporate Communicators Quebec (IABC/Montreal) 1976 Southern California Business Communicators (IABC/Los Angeles) 1977 Dallas/IABC 1978 IABC/Houston 1978 IABC/Washington 1980 IABC/Houston 1981 Northstar/IABC (IABC/Minnesota) 1982 New York/IABC 1983 IABC/Richmond 1984 Kansas City/IABC 1985 Orange County/IABC 1986 Kansas City/IABC 1987 IABC/Toronto 1988 New York/IABC 1989 Orange County/IABC 1990 IABC/Phoenix 1991 IABC/Brazos Valley 1992 IABC/Regina For more information about the IABC Chapter Management Awards program, call Pam Arnold, IABC world headquarters, (415) 433-3400, ext. 110, or fax (415) 362-8762. MEMBERSHIP Policies and Categories IABC's Policy Manual says: "... Inasmuch as IABC is an organization of professional communicators, membership ownership is considered to reside with the individuals. However, any employer who paid the dues for a terminated employee may, upon request, be entitled to a free membership for the replacement for the balance of the period for which dues have been paid. The terminated employee shall retain his or her membership for the balance of the period for which dues are paid." In this case, neither employer nor relocating employee pays the U.S. $30 application fee. Translation: Your membership belongs to you. Membership categories * Regular membership -- open to professional communicators in industrial, nonprofit, government, educational, and other organizations. It also is open to educators, consultants and other professionals in the communication field. * Associate membership -- open to persons in allied fields, such as printing and paper sales, who provide services to professional organizational communicators. (The dues amount is the same for associates as regular members.) * Strategic Interest Group membership -- the Strategic Interest Groups are made up of IABC members who share a common interest in the practice of organizational communication. Each group is defined by discipline or industry. These memberships are open to all regular IABC members for an additional fee. * Student membership -- open to full-time students of colleges, universities and other educational institutions, as well as part-time student working toward a degree, who are not presently in the organizational communication profession. (Dues are U.S. $25/CDN $32. Additional chapter and district dues may apply.) * Student transition membership -- open to current IABC student members within one year of their graduation from college or university. The regular application fee is waived and the student pays half of the international dues (plus full district and chapter dues). * Retiree membership -- open to individuals who were regular IABC members for at least five years, are generally considered to be retired, and are at least 55 years of age. * Life, Fellow and honorary membership -- may be conferred upon members by the IABC international executive board (see pages 31-34 for a listing of life members and IABC Fellows). Membership year and dues Your membership runs for a full 12-month period and begins immediately upon receipt of full payment and application to IABC world headquarters. Members must belong to the international level of the association. In addition, if you are within 50 miles of a chapter, you must join the chapter. District/regional membership is automatic. Each chapter and district/region may set its own dues; as a result, dues vary according to the member's location. For information on the dues amount for a specific chapter, please call the membership marketing staff at (415) 433-3400, ext. 105, 107, or 109, or fax (415) 362-8762. IABC -- Mission, Purpose and Structure IABC is the local, national and international information network for communication professionals. IABC is the source you can depend on for topical information, project consultation, management skills -- and career development. No matter where your communication career takes you, IABC is right there with you, through the activities of local chapters, regional districts and the support of the headquarters staff. The international dimension of IABC is becoming an increasingly valued benefit to individual members. As the world grows closer and organizations' operations and services cross national boundaries, communicators need to better understand the diversity of many cultures. At the same time, IABC chapters in each country must encompass and reflect the different cultures in their local communicates as they target their communication efforts. Members are learning from each other, and IABC is at the forefront in helping to minimize traditional barriers and to value the many dimensions of diversity through information, networks, education, professional development and research. IABC's Mission IABC is dedicated to fostering communication excellence, contributing more effectively to organizational goals worldwide, and being a model of communication effectiveness. In pursuit of this mission, IABC provides a full range of member services, adheres to sound fiscal and association management policies, and promotes better public understanding and recognition of the value of professional communication. Structure There are more than 11,500 IABC members working in over 40 countries throughout the world. IABC is organized into three levels. 1. Chapters These local organizations have been established by volunteer IABC members in 121 cities in Australia, Belgium, Canada, France, Hong Kong, Ireland, Mexico, New Zealand, Norway, the Philippines, southern Africa, Spain, the United Kingdom and the United States. Chapters offer a range of local services, including regular professional development meetings and workshops, member newsletters, awards programs and job placement. Chapters also provide an excellent opportunity for local networking with peers. 2. Districts/regions Chapters are organized into districts or regions. IABC has 12 districts and regions: seven in the U.S. two in Canada, one covering Europe/Africa, one covering Asia/Pacific and one covering the Americas beyond Canada and the U.S. Districts and regions provide services ranging from management support for chapters to annual conferences and awards programs. 3. International The International level of the association offers an array of direct services to individual members as well as management support to chapters and districts and regions. At the international level, IABC is managed by an elected volunteer executive board -- which sets the direction and policy of the association -- and is supported by a team of full-time staff members. IABC's governing document is its bylaws -- approved by chapter delegates. A copy of IABC's bylaws can be found on page 62. IABC maintains a full-time world headquarters office at One Hallidie Plaza, Suite 600, San Francisco, CA 94102, U.S.A Phone (415) 433-3400, Fax: (415) 362-8762. In Canada, the IABC Canada Resource Service is available for IABC leaders and media inquiries. Contract Deirdre Davey, President, D. Davey Communications, 229 Snowdon Ave., Toronto, ON M4N 2B4 Canada. Phone (416) 440-1911, fax (416) 487-4809. IABC began in 1970 as a merger between the American Association of Industrial Editors and the International Council of Industrial Editors. Corporate Communicators Canada joined IABC in 1974. In its first year of operation, IABC had 2,280 members and a budget of approximately U.S. $100,000. Twenty-three year later, IABC's membership has grown to more than 11,500 with an annual operating budget of U.S. $3.4 million. NETWORKS Strategic Interest Groups The Strategic Interest Groups are memberships within your IABC membership, offering detailed services, based on job function and area of responsibility. As a member in one or more of the Groups, you will have easy access to the latest topics and issues facing communicators, networking opportunities suited to your specific needs (through an electronic database, chapter/district/regional roundtables and special sessions at the international conference), resource information packaged according to what's most useful to you, and input to the content of Communication World. The services are easily accessible and active involvement is not based on geographic location. Each group uses a volunteer advisory team that works with IABC staff to ensure that timely and pertinent services are provided. This is a service exclusive to IABC members. At any time throughout your IABC membership year you can join as many of the following groups as you want, regardless of when you renew your IABC membership. Dues in the Groups are US $45/CDN $55 for the first Group joined, and US $35/CDN $43 for each additional Group joined at the same time. * Employee Communication * Publishing/Publications * Marketing Communication * Communication Research: Measurement and Issues Tracking * Consultants/Communication Services * Media Relations * Community Relations * Utilities Industry * Communication Executives * Financial Services Industry * Nonprofit/Associations * Healthcare Industry * Educators Here's what you get with each Strategic Interest Group membership: * Periodic Hot Topic Reports - stay current on the hot issues identified by each group Advisory Team * Communication Bank catalogs available for four Strategic Interest Groups. More are being developed in 1993 * PeopleFinders database - find like-mentioned communicators who have exactly the expertise you need(*) * Advisory teams consisting of four - eight communicators, see that the needs of the members of each group are met * More than 35 hours of Strategic Interest Group programming at the 1993 IABC International Conference in Chicago. * Chapter and district roundtables offering Strategic Interest Group programming at the local level * Input into Communication World (*) PeopleFinders database information on each member can include areas of expertise, areas of interest, communication audience size, scope of communication audience, geographic location of other members, industry, years in the business, past experience and issues familiar to the member. For more information on Strategic Interest Groups, call Tami Blaj or Lucille Donohoe at (415) 433-3400, ext. 123 or 136. PROFESSIONAL Development Annual international conference and exhibition This three-and-a-half day event provides you with a broad selection of sessions catering to various experience levels, and is designed to help you master the skills, ideas and theories necessary as a professional communicator. Focused breakouts will be offered for each of the IABC Strategic Interest Groups (see page 46-67). Top speakers, panelists and discussion leaders conduct workshops, seminars and general sessions that explore current issues and trends in communication management and markets. For information on the international conference, call Jeri Satterfield, (415) 433-3400, ext. 118, or fax (415) 362-8762. An exhibition complementing the conference provides attenders with information and demonstrations. Exhibitors show products and services available to help communicators improve job performance and to advance in the communication profession. For information on exhibits, call Austin Holian at (415) 433-3400, ext. 124. Upcoming international conferences 1993 -- Chicago, Ill., U.S.A.: June 13-16 1994 -- Boston, Mass., U.S.A.: June 19-22 1995 -- Toronto, Ont., Canada: June 11-14 Communicating Quality Symposium IABC and the American Productivity and Quality Center cosponsor the annual Communicating Quality Symposium that addresses the challenges facing communicators and quality professionals who work in a total quality environment. The program offers valuable information for anyone involved in communicating quality -- whether you're starting the process or developing a benchmarking strategy. The 1993 symposium will be held April 6-8, in San Diego, Calif. For more information on the symposium, call Chris Grossgart at (415) 433-3400, ext. 116. Chapter and district/regional meetings Your chapters and districts/regions offer close-to-home monthly chapter meetings, special workshops and conferences. Most district/regions also offer annual regional conference or roundtable series, usually held each fall. At these events, leaders in the communication, public relations and allied professions speak to conference attenders. These events, generally one, two or three days long, are held in cities within the districts/regions. See pages 21-40 and 54-55 for your chapter and district/region location and information. IABC Publications Communication World This award-winning member magazine puts you in touch with leading-edge communication theory and practice 10 times a year. Communication World Combines the timeless of a newsletter with the in-depth analysis of a journal. A worldwide beat provides new gathered from around the globe; each edition explores to issues and programs in communication to help you do your jobs better and offers information you won't find anywhere else. WorldBook of IABC Communicators The WordlBook contains an alphabetical listing of all IABC's members. It also contains a section of members listed by geographical area, and a section listing members under the name of their company or organization. A detailed listing and description of member services also are included. |Without Bias: A Guidebook for Nondiscriminatory Communication' "Without Bias" covers the broad topics of racism, sexism, ageism and disability. Specific chapters deal with written and oral presentations, audiovisuals and small and large group meetings. The authors also offer a variety of case studies of successful programs that apply bias-free communication techniques. |Inside Organizational Communication' This book serves as a manual for the communication profession and is considered the textbook for the IABC accreditation exam. If is a handy reference source about the myriad tasks required of the communicator regardless of experience or time on the job. Written by experts in the field, subjects include how to develop and implement a crisis communication plan; writing a speech for the CEO; producing a position paper on the organization's stand on a key industry issue; or producing an annual report. |Communicators' Guide to Marketing' This book is a collection of essays providing a unique introduction to marketing from a communicator's perspective. If focuses on research methods and applications, persuasive writing and marketing applications within specialty areas such as marketing a new product or service, and understanding and applying accountability measures. The book demonstrates how proven marketing techniques are essential to enhancing communication activities. Bibliography IABC maintains a bibliography compiled by the experts keeping the best of the past and adding informative, innovative and interesting new titles. The bibliography is divided by topic areas such as public relations, management, design, publications and research to help you find what's available in the field. IABC Research Foundation-sponsored publications "Excellence in Public Relations and Communication Management" - A multi-year study defining excellent communication, its management structure and its contributions to effective organizations. Products based on the research include: * "Excellence-Volume I" (1992) - The theoretical basis for the entire "Excellence" study, providing a new model of excellent communication with complete supporting literature. * "Initial Data Report and Practical Guide" (1991) - Preliminary results of the "Excellence" research study of communication practice in 225 organizations in the United States, United Kingdom and Canada, testing and verifying the "Excellence" model. Plus, practical interpretations of study findings and suggestions for applying the lessons of the research to daily practice. * "Interviewing for Excellence" (1992) - Based on key findings from the "Excellence" study, this job interview guide is designed to help communicators select excellent organizations to interview and work for, as well as to help employers in their search for employees who practice excellent communication. * "Quick Diagnosis Kit" (1993) - Self-assessment tools that give communicators "rapid readings" on key characteristics of excellent communication and organizational culture. The kits of six diagnostics investigates communicators' roles and models, evaluates perceptions of communication excellence and provides tools to inventory individual and department skills. "The Velvet Ghetto" (1986): A comprehensive survey of the impact of the increasing percentage of women in communication, reporting on where women are succeeding, what holds them back and how they've changed the profession. "Beyond the Velvet Ghetto" (1989): This report examines changes since the original study in 1986. It also explores emerging issues on the feminization of the communication profession, such as ways of promoting PR programs to qualified men and socialization theories as they relate to women and minorities in business communication and public relations. "Profile '89" (1989): In addition to describing the typical communicator, "Profile" surveys salaries, professional development factors, communication budgets and programs and trends developing in the field. This study provides you with the facts and figures to document and strengthen your case when you negotiate raises for yourself and your staff. Corporate Doctrine Research Project, "How Companies Handle the Communication Function" (1987): This study shows that corporate doctrine and communication are closely tied to a company's general performance and thus become increasingly important strategic and policy issues. "Employee Communication Effectiveness Survey" (1984; updated in 1990): Employees' opinions on what works and what doesn't in internal communication programs. Literature Reviews (1984): Three annotated bibliographies concerning information on "Ethics and Candor in Public Relations and Organizational Communication," Planning in Public Relations and Organizational Communication," and "Evaluation and Measurement in Public Relations and Organizational Communication." The IABC Research Foundation The mission of the IABC Research Foundation is to sponsor research and education projects that help you, a professional communicator, examine and develop your potential. The Foundation creates new information and understanding about the communication profession and works to increase top management's perceived value of the function. Projects of the Research Foundation "Excellence in Public Relations and Communication Management" study The Foundation's multi-year study of the communication profession offers sobering insights into existing communication models, roles and practices -- and offers bold suggestion for new directions. When complete, "Excellence" will yield three books, plus a variety of practical tools that put study findings to work for you. For information on products currently available, including "Excellence - Volume I," the first book based on the study, see page 51 or call the IABC Research Foundation. International conference programs Every year, the Foundation presents research findings during IABC's international conference. In addition, the Foundation sponsors a provocative special session on current issues and an on-site computer survey of opinions on a timely topic. IABC Research Foundation representative program A Foundation rep is appointed by each IABC chapter president and district/regional director. These representatives are your direct liaisons with the Foundation. Your rep will receive information from the Foundation to share with your chapter or district/region and will communicate your ideas, questions and concerns to the Foundation. Friends, ambassadors and patrons: Donors to the IABC Research Foundation The Foundation is not sustained by dues but by contributions from people like you -- IABC members -- and from chapter and district donations, supplier and corporate gifts, and income from special events. These annual gifts provide continuity in funding so that the Foundation can continue to support research and education projects that keep you on the cutting edge of the profession. IABC Worldwide IABC comprises 121 chapters in 12 districts/regions throughout the world. Under the district/region headings are listed countries, states or provinces in which we have members. Chapter names are listed in bold type. The Americas Region Argentina Bermuda Brazil Mexico AMCO/IABC IABC/Mexico City Asia/Pacific Region Australia IABC/Australia Hong Kong IABC/Hong Kong India Indonesia Japan New Zealand IABC/New Zealand Pakistan Philippines, The IABC/Philippines People's Republic of China Singapore Europe/Africa Region Australia Belgium IABC/Belgium Denmark England IABC/UK Finland France IABC/Paris Germany Greece Holland Ireland IABC/Ireland Italy Namibia IABC/Southern Africa Netherlands, The Norway IABC/Norway Portugal Slovenia South Africa IABC/Southern Africa Spain IABC/ACEI-Spain Sweden Switzerland Turkey Canada District 1 Alberta IABC/Calgary IABC/Edmonton IABC/Fort McMurray British Columbia IABCBC Manitoba IABC/Manitoba Northwest Territories Saskatchewan IABC/Regina IABC/Saskatoon Yukon Territory Canada District 2 Cayman Islands, West Indies Jamaica, West Indies New Brunswick Newfoundland & Labrador IABC/Newfoundland and Labrador Nova Scotia IABC/Atlantic Canada Ontario IABC Capitale AIPC IABC/Grand Valley IABC/London IABC/Thunder Bay IABC/Toronto Prince Edward Island Quebec IABC/Montreal US District 1 Connecticut Connecticut/IABC IABC WestFair Maine Massachusetts Yankee/IABC New Hampshire New Jersey New Jersey/IABC New York IABC/Greater Buffalo LICA/IABC New York/IABC Northeastern New York/IABC IABC/Rochester Area Pennsylvania, eastern IABC/Lehigh Valley IABC/Philadelphia Rhode Island IABC/Rhode Island Vermont US District 2 Alabama IABC/Birmingham Arkansas IABC/Arkansas Florida IABC/Central Florida IABC/First Coast IABC/Gold Coast IABC/Suncoast IABC/Miami Georgia IABC/Atlanta Kentucky IABC/Kentucky IABC/Lexington Louisiana IABC/New Orleans Mississippi IABC/Mississippi North Carolina IABC/Charlotte IABC/NC Triangle Puerto Rico IABC/Puerto Rico South Carolina Tennessee IABC/Nashville US District 3 Delaware IABC/Delaware District of Columbia IABC/Washington Maryland IABC/Baltimore North Carolina IABC/NC Piedmont Pennsylvania, western IABC/Erie IABC/Harrisburg IABC/Lancaster IABC/Pittsburgh Virginia IABC/Hampton Roads IABC/Lynchburg IABC/Richmond West Virginia US District 4 Illinois IABC/Chicago IABC/Heart of Illinois IABC/Northern Illinois Iowa IABC/Iowa Minnesota IABC/Minnesota Missouri, eastern IABC/St. Louis Nebraska IABC/Lincoln IABC/Omaha North Dakota IABC/Great Plains South Dakota Wisconsin IABC/Southeastern Wisconsin ProCom/IABC US District 5 Arizona IABC/Phoenix IABC/Tucson Colorado IABC/Colorado IABC/Southern Colorado Kansas IABC/Topeka IABC/Wichita Missouri, western Kansas City/IABC New Mexico IABC/New Mexico Oklahoma IABC/Central Oklahoma IABC/Tulsa Texas IABC/Austin IABC/Brazos Valley Dallas/IABC IABC/Fort Worth IABC/Houston IABC/San Antonio US District 6 Alaska California IABC/Long Beach-South Bay IABC/Los Angeles Orange County/IABC IABC/Sacramento San Diego/IABC San Francisco/IABC Silicon Valley/IABC Hawaii IABC/Hawaii Idaho IABC/Southern Idaho Montana Nevada IABC/Las Vegas Silver State IABC Oregon Oregon Columbia/IABC Utah IABC/Utah Washington IABC/Eastside IABC/Metro Spokane IABC/Seattle Wyoming US District 7 Indiana IABC/Fort Wayne IABC/Indianapolis IABC/Michiana Michigan IABC/Detroit IABC/Michiana IABC/Mid-Michigan IABC/West Michigan Ohio IABC/Cleveland IABC/Columbus IABC/Dayton IABC/Greater Cincinnati IABC/West Central Ohio International Affiliated Organizations Australia Society of Business Communicators Australia (SBCA) Lee Palmer, FSBC Public Relations Manager, Victoria AMP Society 535 Bourke Street Melbourne, VC 3000 Australian Institute of Professional Communicators Inc. John J. Howard President GPO Box 250 Sydney, NSW 2001 Society of Business Communicators Victoria Tony Rainer Senior Publications Officer University of Melbourne Parkville, VIC 3052 Society of Business Communicators Queensland Brian Watt Manager Public Relations Queensland Industry Development Corp. GPO Box 1415 Brisbane, QLD 4001 Society of Business Communicators South Australia Inc. Carole Hannaford Public Relations Officer City of Woodville 72 Woodville Road Woodville SA 5011 Belgium Association Belgo-Luxembourgeoise de la Presse d'Entreprise Hugo Morrens BRT -- Persdienst Kamer 9 L 20 A. Reyerslaan 52 B-1040 Bruxelles Brazil Associacao Brasileira de Comunicacao Empresarial (ABERJE) Antonio Prado Marcelo Lins Rua Dona Antonia de Queiroz, 4Z4 Conjunto 3 Sao Paulo CEP 01307 Denmark Danish Association of Industrial Editors John Hartvig Kemp & Lauritzen A/S Roskildevej 12 DK-2620 Albertslund Finland Finnish Association of Organizational Communicators Raimo Jyrkinen Meritullinkatu 13 C 64 SF-00170 Helsinki India Association of Business Communicators of India G.C. Banik, Manager, Public Relations Videsh Sanchar Nigam Ltd. Videsh Nigam House Bombay 400 001 Ireland The Public Relations Institute of Ireland, Ltd. Betty Griffin 62, Merrion Square Dublin 2 Confederation of Irish Industry Olwyn Callaghan Confederation House Kildare Street Dublin 2 Japan Japan Federation of Employers' Associations Katsuhiko Uno JFEA House Organ Center Tokyo Kaijo New Bldg., Room 602 2-1 Marunouchi 1-Chome Chiyoda-Ku Tokyo Netherlands Dutch Association of Business Communicators Wanda Wildeboer 18 Schubertlaan 7522 JR Enschede Norway Norwegian Public Relations Association (Informasjonsforeningen) Berly L. Gronning P.O. Box 307, Okern N-0511 Oslo Philippines Philippine Council of Industrial Communicators Benjamin H. Milano UNDP/DEVNET Tech. Info Pilot System Suite 204, Erechan Bldg. Salcedo Cor. Herrera Sts. Makati, Metro Manila 3116 South Africa Southern African Association of Industrial Editors Tom Ferreira P.O. Box 6093 Birchleigh, 1620 Sweden The Swedish Association of Industrial Editors Bo Sundstrom AB Volvo S-405 08 Goteborg United Kingdom British Association of Industrial Editors Phillipa Burrow Norwich Union Group Publicity Department 25227 Surrey St. Norfolk, NRI 3TA IABC regions and districts Canada District 1 Organized 1974; 7 chapters; oldest chapter IABCBC, 1955. Canada District 2 Organized 1974; 8 chapters; oldest chapter IABC/Toronto, 1942. US District 1 Organized 1970, 12 chapters; oldest chapter New York/IABC, 1939. US District 2 Organized 1970, 16 chapters; oldest chapter IABC/Atlanta, 1942. US District 3 Organized 1970, 11 chapters; oldest chapter IABC/Pittsburgh, 1944. US District 4 Organized 1970, 12 chapters; oldest chapter IABC/Chicago, 1924. US District 5 Organized 1970, 16 chapters; oldest chapter IABC/Central Oklahoma, 1939. US District 6 Organized 1970, 16 chapters; oldest chapter San Francisco/IABC 1941. US District 7 Organized 1974, 11 chapters; oldest chapter IABC/Indianapolis, 1944. Europe/Africa Region Organized 1984; 7 chapters; oldest chapter IABC/United Kingdom, 1979. Asia/Pacific Region Organized 1984; 4 chapters; oldest chapter IABC/Philippines, 1983. Americas Region Organized 1984; 2 chapters; oldest chapters AMCO/IABC, 1989 and IABC/Mexico City, 1989 IABC Code of Ethics The IABC Code of Ethics has been developed to provide IABC members and other communication professionals with guidelines of professional behavior and standards of ethical practice. The Code is reviewed and revised as necessary by the ethics committee and the executive board. Any IABC member who wishes advice and guidance regarding its interpretation and/or application may write or phone IABC headquarters. Questions will be routed to the executive board member responsible for the Code. Communication and information dissemination 1. Communication professionals will uphold the credibility and dignity of their profession by encouraging the practice of honest, candid and timely communication. The highest standards of professionalism will be upheld in all communication. Communicators should encourage frequent communication and message that are honest in their content, candid, accurate and appropriate to the needs of the organization and its audiences. 2. Professional communicators will not use any information that has been generated or appropriately acquired by a business for another business without permission. Further, communicators should attempt to identify the source of information to be used. When one is changing employers, information developed at the previous position will not be used without permission from that employer. Acts of plagiarism and copyright infringement are illegal acts; material in the public domain should have its source attributed, if possible. If an organization grants permission to use its information and requests public acknowledgment, it will be made in a place appropriate to the material used. The material will be used only for the purpose for which permission was granted. Standards of conduct 3. Communication professionals will abide by the spirit and letter of all laws and regulations governing their professional activities. All international, national and local laws and regulations must be observed, with particular attention to those pertaining to communication, such as copyright law. Industry and organizational regulations also will be observed. 4. Communication professionals will not condone any illegal or unethical act related to their professional activity, their organization and its business or the public environment in which it operates. It is the personal responsibility of professional communicators to act honestly, fairly and with integrity at all times in all professional activities. Looking the other way while others act illegally tacitly condones such acts whether or not the communicator has committed them. The communicator should speak with the individual involved, his or her supervisor or appropriate authorities -- depending on the context of the situation and one's own ethical judgment. Confidentiality/disclosure 5. Communication professionals will respect the confidentiality and right-to privacy of all individuals, employers, clients and customers. Communicators must determine the ethical balance between right-to-privacy and need-to-know. Unless the situation involves illegal or grossly unethical acts, confidences should be maintained. If there is a conflict between right-to-privacy and need-to-know, a communicator should first talk with the source and negotiate the need for the information to be communicated. 6. Communication professionals will not use any confidential information gained as a result of professional activity for personal benefit or that of others. Confidential information cannot be used to give inside advantage to stock transactions, gain favors from outsiders, assist a competing company for whom one is going to work, assist companies in developing a marketing advantage, achieve a publishing advantage or otherwise act to the detriment of an organization. Such information must remain confidential during and after one's employment period. Professionalism 7. Communication professionals should uphold IABC's standards for ethical conduct in all professional activity, and should use IABC and its designation of accreditation (ABC) only for purposes that are authorized and fairly represent the organization and its professional standards. IABC recognizes the need for professional integrity within any organization, including the association. Members should acknowledge that their actions reflect on themselves, their organizations and their profession. A system of enactment To guide communication professionals in ethical matters and assure professional consistency, an ethical philosophy and code must have a means of enactment. The code must reinforce the observance of all civil and criminal laws and regulations, yet be flexible enough for situational considerations and for seeking reform through legitimate channels. Therefore, the following steps should be undertaken to enact the IABC Code of Ethics: Communication The code should be published, along with supplementary materials and a brief reference bibliography, in a folder given to each member on a one-time basis. New members should automatically receive a Code on joining. Include a sentence on all application and annual renewal forms stating "I have reviewed and pledge to uphold IABC's code of ethics and standards of professional communication." In all IABC application materials and introductory brochures, include the principles of the code. Communication World should run an article on a topic of professional ethics relevant to IABC's philosophy at least annually. A variety of themes can be chosen from the code's principles and explanations. Different approaches and case examples can increase editorial options. At least one session about ethics should be scheduled at the IABC annual conference to assist newer professionals in developing and refining their communication ethics, education and professional development. Ethics should also be supported in IABC's professional development seminar series and sessions at district conferences. Names of speakers on ethics should be made available and shared among districts and local chapters. IABC ethics must be participatory. In the development of a communication ethos, two-way communication is essential; therefore, the proposed IABC ethics documents should be submitted for review by all chapters with feedback collected and discussed by the districts and sent to IABC. Clarification, specific questions and concerns with accompanying recommendations are important in developing a document that fairly and honestly represents the ethical perspective of its membership. Above all, the opinions and concerns of members in all countries must be given full consideration. Review committee Establish an ethics review committee of at least three accredited members. Non-accredited members may be appointed upon special approval by the IABC executive committee and the director representing ethics on the executive board. The first function should be to offer an IABC member service in assisting with general ethical questions related to the profession. The committee would not provide legal opinions. Opinions on questions would be solicited from an additional two accredited members and one member at random, and these would be factored into the review committee's summary opinion. Names of those requesting and giving opinions would be confidential. The second function of the review committee would be the professional development of members on the subject of ethics, working in conjunction with IABC's professional development committee. Efforts should be made to inform and educate membership on matters of ethics, focusing on helping individuals develop ethical decision-making skills that are interdependent with IABC policy. The third function should be to review and sanction violations of ethical conduct among members as they reflect on IABC and the communication profession. If a member's conduct is deemed by the director responsible for ethics to violate IABC's ethical code in a way that jeopardizes the credibility of the organization and profession, then the matter would first be discussed with the individual to determine the facts of the situation. Then, if circumstances warrant, the matter would be taken up by the ethics review committee. The individual's name would be kept confidential. In addition to the committee's deliberation, at least three additional opinions would be sought in any decision. Two opinions would be solicited at random from the pool of accredited members and one from a member-at-large. The IABC director representing ethics on the executive board would be an ex-officio member of the process. Members of the ethics review committee would serve staggered, three-year consecutive terms to ensure internal consistency. They may serve more than one term but not consecutively. Members of the committee will be IABC accredited as a means of objective evidence that they have a working knowledge of communication ethics that meets the organization's standards of professionalism. Non-accredited members may be appointed upon special approval by the IABC executive committee and the director representing ethics on the executive board. Sanctions It is recognized that while the code may apply to communication professionals generally, sanctions would apply only to IABC members. For a first violation, unless criminal activity is involved, the sanctions would be informative and educational. They would share concern over the situation, rendering opinions with the intent to help guide the member toward more professional performance. A second violation for the same or related offense would bring a warning, again with the intent of information and education. A third or subsequent violation could involve a further warning, or if the situation were flagrant without serious commitment of improvement, an alternative sanction of suspension for up to one year could be given. Any decision of suspension or reinstatement must be reviewed and approved by the IABC executive committee and the executive board director responsible. BYLAWS ARTICLE 1. Name and location Section 1. Name. The name of this organization shall be the International Association of Business Communicators, a not-for-profit organization incorporated in the Commonwealth of Pennsylvania and licensed to operate in the State of California. Section 2. Location. Offices of the association shall be located in California and/or in such other localities as determined by the executive board. ARTICLE 2. Mission Section 1. The International Association of Business Communicators is dedicated to fostering communication excellence, contributing more effectively to organizational goals worldwide, and becoming a model of communication effectiveness. ARTICLE 3. Membership Section 1. Qualification. Membership in this association shall be composed primarily of professional communicators engaged in internal and external organizational communication. Section 2. Regular membership. This membership is open to professional communicators, in industrial, nonprofit, government, educational, and other organizations. It shall also be open to educators, consultants, and other professionals in the communication field. Section 3. Associate membership. This membership is open to persons in allied fields, such as printing and paper sales, who provide services to professional organizational communicators. Section 4. Student membership. This membership is open to students, as defined in the policy manual, of educational institutions. Section 5. Life, fellow, and honorary membership. Life, fellow, or honorary membership may be conferred upon members of the association at such times and under such terms as the executive board shall determine. Section 6. Membership sections. The executive board may establish membership sections based on professional, industry, or specialized field. Section 7. Service and participation. Policies governing services and participation for all membership categories and sections shall be determined by the executive board, unless otherwise stipulated in these bylaws. Section 8. Duration of membership, resignation/removal. Membership shall be for the period for which dues are paid. Any member may resign by filing a written resignation with the chairman. All rights, privileges, and interest of a member in or to the association shall cease on termination of membership. Any member may be removed from membership by the executive board for cause by a two-thirds vote. For any cause other than nonpayment of dues, removal shall occur only after the member in question has been given at least 30 days' notice of the proposed termination and reasons for it. That member will have at least 15 days to respond in writing to headquarters for submission to the executive committee, which then shall make a final determination. ARTICLE 4. Dues Section 1. Establishment of dues. Dues shall be established by a two-thirds vote of the executive board. Other fees and charges shall be established by a majority vote of the executive board. Section 2. Cancellation. Members who fail to pay their dues within two months after they are due shall be notified and dropped from the rolls and thereupon forfeit all rights and privileges of membership. Section 3. Refunds. No dues shall be refunded to any member whose membership terminates for any reason. ARTICLE 5. Organizational Structure Section 1. Organization. The executive board may establish organizational units such as chapters, districts, affiliates, sections, or other divisions to serve the interest of the association. Section 2. Districts. The association shall be divided by the executive board into geographic districts and confirmed by a simple majority vote of the delegates (eligible to vote at the annual meeting) of membership chapters in the affected districts. Each district shall be governed by a board composed of representatives of each chapter located in the district and of members-at-large. A district director, elected by the district board, shall chair the district and serve on the IABC executive board. The executive board may assign chapters outside existing district boundaries to a director-at-large. Section 3. Chapters. A group of 10 or more regular members meeting IABC policy requirements may be admitted as a chapter by a two-thirds vote of the executive board. Section 4. Member-at-large. A member-at-large is a regular or associate member who does not belong to a chapter. Section 5. Affiliates. The executive board may recognize as an affiliate an organization of individuals whose interests, objectives, and activities are compatible with IABC. Section 6. Disciplinary action. Any organizational unit that fails to comply with IABC bylaws or policy may be subject to disciplinary action by a two-thirds vote of the executive board, as provided in policy. ARTICLE 6. Meetings of Members and Voting Section 1. Annual meeting. The IABC annual meeting shall be held in conjunction with the international conference. Section 2. Special meetings. Special delegate meetings may be called by the executive board or the executive committee. Five percent or more of regular members may call a special meeting by a written request to headquarters for submission to the chairman. The executive committee must hold the delegate meeting not less than 35 nor more than 60 days after receipt of the request. Section 3. Notice of meetings. Each chapter and each district at-large representative shall be sent written notice of annual and special meetings. The notice shall include the time, location, and purpose of the meeting and, for the annual meeting, a list of nominees to the executive board. For special meetings called by 5 percent or more of the regular members, notice of the meeting must be given within 20 days after receipt of the request. Section 4. Voting. Those eligible to vote at annual or special meetings shall be the officers of IABC, senior delegates for chapters or their alternates, and district at-large representatives or their alternates. Each officer shall have one vote. Each senior delegate shall have one vote for every 10 regular members, or fraction thereof, of the IABC chapter represented. The number of regular members shall be determined on the basis of the dues received at IABC headquarters at least 10 days in advance of the annual or special meeting. When a two-thirds majority of those voting is required in any procedure, the reference is to regular IABC membership. When no qualification is attached to the election procedure, a majority of those voting shall suffice. Section 5. Quorum. At any annual or special meeting, a quorum shall consist of a majority of the total regular membership of IABC as represented by those receiving credentials as senior delegates and district at-large representatives, or their alternates. In any instance where the senior delegate or alternate is not present, the chapter's vote(s) automatically shall be assigned to the chapter's delegate. If a chapter or members-at-large are not represented, their vote(s) automatically shall be accredited to the appropriate district director. The voter, in all cases, must be a regular member of IABC. Section 6. Proxies. Officers of IABC, district at-large representatives and chapter delegates may assign their vote(s) at any annual meeting or special meeting, by written proxy to another member from the same organizational unit. Proxies shall be presented in writing to IABC headquarters at least 10 days in advance of a meeting, for presentation to the credentials committee. Section 7. Credentials. The chairman shall appoint a credentials committee of five members at least 10 days prior to any annual or special meeting. The committee shall inspect the records for the purpose of determining the number of regular memberships, inspect the credentials of representatives attending the meeting, inspect proxies, supervise the voting, and announce the results. A two-thirds vote shall be required to reverse findings of the credentials committee. Section 8. Cancellation or postponement. The executive board, by a two-thirds vote, may cancel or postpone any annual or special meeting for cause, except those called by 5 percent or more of the regular members. Section 9. Rules or order. IABC meetings and procedures shall be regulated and controlled according to Roberts Rules of Order (Revised) for parliamentary procedure, except as otherwise provided by these bylaws. ARTICLE 7. Officers Section 1. Officers. The officers of IABC shall be a chairman (or chairwoman, at the prerogative of the incumbent); vice-chairman (or vice-chairwoman); past chairman (or past chairwoman); one district director representing each district; and directors-at-large not to exceed the number of districts. Section 2. Qualifications for office. Any regular member in good standing shall be eligible for nomination and election to any elective office of this association, providing he or she meets bylaw requirements. Section 3. Nomination of officers. (a) Vice-chairman, directors-at-large. These officers are nominated by the nominating committee consisting of the immediately available past chairman who chairs the committee, the vice-chairman, and the district directors. Nominees will be drawn from submissions by chapters and members-at-large and can include other candidates. The chairman-elect automatically succeeds to chairman. The nominating committee shall present its slate to the executive board for approval and copies of the slate shall be mailed to all chapter presidents, senior delegates, and district at-large representatives at least 60 days before the annual meeting. The slate also will accompany notice of the annual meeting. (b) District directors. District boards shall determine the method of nominating the district directors representing them, as long as it is consistent with IABC bylaws and policy. Section 4. Election of officers. (a) Vice-chairman, director-at-large. These officers shall be elected at the executive board meeting immediately prior to the annual meeting. These officers, and the chairman, shall take office upon ratification by a majority vote of voting delegates at the annual meeting and hold office until replaced by their duly ratified successors. (b) District directors. The district board shall determine the method consistent with IABC bylaws and policy. They shall take office upon conclusion of the annual meeting. Section 5. Term of office. The chairman and vice-chairman each shall serve one one-year term or until a successor is duly ratified. They cannot serve two successive terms in the same office. Directors-at-large each serve one term of two years (but not more than two two-year terms) and must be elected on a rotating basis so that at least three new directors-at-large are elected each year. District directors shall serve one term of either one or two years (depending upon policy established by the respective districts) and shall be limited to two successive terms. Section 6. Vacancies or removal. Vacancies in any elective office, except district director, shall be filled for the balance of the term by the executive board at any regular or special meeting in accordance with provisions in IABC policy. If a district director is unable to serve, the appropriate district board shall name a successor within 30 days in accordance with the district's procedure. The executive board, at its discretion and following IABC policy, may remove by two-thirds vote, any officer from office for cause. ARTICLE 8. Duties of Officers Section 1. Chairman. The chairman shall be the chief elected officer of IABC; exercise general supervision over executive affairs of IABC; preside at all annual and special meetings of IABC; preside at all executive board and executive committee meetings; appoint and be an ex officio member of all IABC committees; represent IABC at meetings of other organizations and at public affairs. The chairman shall perform other duties necessary to the office or as prescribed by the executive board. Section 2. Vice-chairman. The vice-chairman shall have duties assigned by the chairman, act in the absence of the chairman, and serve on the executive committee. Section 3. Directors-at-large, past chairman. Directors-at-large and the past chairman shall have duties assigned by the chairman. One director-at-large shall be the chief financial officer and secretary for the association and shall serve on the executive committee. Section 4. District directors. District directors shall chair their district boards and shall represent members of their districts on the executive board. ARTICLE 9. Executive Board Section 1. Authority and responsibility. The executive board shall have supervision, control and direction of the affairs of the association, shall determine its policy or changes therein within the limits of these bylaws, shall actively pursue its mission, and supervise disbursement of its funds. The board may adopt such rules and regulations for the conduct of its business as it deems advisable, and may delegate certain of its authority and responsibility to the executive committee, president, or to other committees or persons. Section 2. Composition. The executive board shall consist of the officers of IABC. IABC committee chairpersons, and the president shall be ex officio, nonvoting members of the board. Section 3. Quorum of the board. A quorum of the executive board shall consist of a majority of the voting members. If a quorum cannot be mustered, the meeting may proceed and any action taken shall become valid if subsequently confirmed by a unanimous approval in writing of the executive board members. Section 4. Meetings of the board. The executive board shall meet no less than three times during each administrative year at such time and at such place as the chairman may prescribe. At least one meeting shall be held at the site of each annual conference, and within 48 hours of the conference dates. Notice of all such meetings shall be given to board members not less than 30 days before the meeting is held. Special meetings of the board may be called by the chairman or at the request of two-third of the officers. Officers shall be notified not less than 72 hours before the meeting is held. Section 5. Voting other than during board meetings. Action taken by a vote of members of the executive board, conducted by mail, telephone or other means available, shall constitute a valid action if reported at the next meeting of the board. Section 6. Compensation. Officers shall not receive any compensation for their services as a board member. ARTICLE 10. Executive Committee Section 1. Authority and responsibility. The executive committee may act for the executive board between board meetings on all matters, pursuant to delegation of authority to such committee by the executive board. Actions of the executive committee shall be reported to the board by mail or at the next board meeting. Section 2. Composition and selection. The executive committee shall consist of the chairman, as chairperson; the vice-chairman; the past chairman; the director-at-large acting as chief financial officer and secretary for the board; the director-at-large for international relations; and three other members of the executive board selected by the chairman, including at least one district director and one director-at-large. Section 3. Quorum and call of meetings. A majority of the executive committee shall constitute a quorum at any duly called meeting of the committee. The chairman shall call such meetings of the committee as the business of the association may require or at the request of a majority of the committee. ARTICLE 11. Standing and Special Committees Section 1. Accreditation board. A professional accreditation program shall be administered by the accreditation board under direction of the executive board. Section 2. Audit committee. The audit committee shall be a standing committee consisting of the director-at-large responsible for finance, the chairman, the past chairman, the vice-chairman and others at the chairman's discretion. Section 3. Special committees. The chairman shall appoint such other committees, subcommittees or task forces as are necessary and which are not in conflict with other provisions of these bylaws, and shall prescribe their duties. ARTICLE 12. President and Staff Section 1. Appointment. The executive board shall employ a president where conditions of employment shall be specified by the board. A candidate for the position must be confirmed by an affirmative vote of two-thirds of the executive board and may be terminated, for cause, by a two-thirds vote. Section 2. Authority and responsibility. The president shall be the chief executive of the association and shall be responsible for all management functions within guidelines established by the executive board and under general supervision of the chairman. The president shall employ, fix compensation within the approved budget for and terminate employment of members of the staff as necessary to carry on the work of the association. The president shall define duties of staff, supervise their performance, establish their titles, and may delegate management responsibilities. The president is an ex officio member of the executive board and all IABC committees. ARTICLE 13. Finance Section 1. Authority. The executive board shall have authority over the receipts, expenditures and assets of IABC. Section 2. Fiscal year. The fiscal year of the association shall be adopted by the executive board. Section 3. Budget. The executive board shall adopt in advance of each fiscal year an operating budget covering all activities of the association. Section 4. Reserves. Financial reserves as deemed adequate by the executive board shall be retained or developed to provide reasonable stability of expenditures, security for staff members and for capital facilities. Section 5. Bonding. The president and other association staff members, as determined by the president, shall be bonded by IABC in an amount deemed practical by the executive board. Section 6. Audit. The accounts of the association shall be audited not less than annually by a Certified Public Accountant, recommended by the executive board and approved by a simple majority vote at the annual meeting of those eligible to vote, who shall provide a report to the executive board and the membership. ARTICLE 14. Policy Manual Section 1. The executive board shall maintain a policy manual in support of these bylaws and relating to governance and administrative procedures of the association. ARTICLE 15. Nondiscrimination Section 1. IABC shall not accept on organizational unit that denies membership or membership privileges on the basis of race, creed, religion, disability, sex, sexual preference, age, color or national origin. ARTICLE 16. Dissolution Section 1. The association shall use its funds only to accomplish the mission specified in these bylaws and no part of said funds shall be distributed to members of the association. On dissolution of the association, any funds remaining shall be distributed to one or more organizations qualified under either Section 501(c)(3) or 501(c)(6) of the Internal Revenue Code (or corresponding provisions of any subsequent federal tax law), as the executive board shall select. ARTICLE 17. Amendments Section 1. These bylaws may be amended only at an annual meeting or a special meeting of IABC by a two-thirds vote of the regular membership through their voting representatives, provided that copies of proposed changes have been submitted in writing to the chapter presidents, senior delegates and district at-large representatives no later than 45 days prior to the voting date. Amendments must receive approval of either the executive board, or a majority of the district boards. Cross-reference index This index lists IABC services and resources available to members. We have attempted to include as much information as possible within the contents of this WorldBank, indicated by page numbers. For information not included in WorldBook, we have listed extension number of world headquarters staff persons who can help you get what you need. Just call (415) 433-4300 and with your touch tone phone, push the extension (ext. 000).
Ext. Page
Accredited Business Communications (ABCs) 8a
"ABC Report" ext. 113
Applications ext. 113
Certificates ext. 113
International Conference Activities ext. 113
Examinations ext. 113
Fees ext. 113
Achievement in Communication Award 32a
Address Changes ext. 107
Advertising in Communication World ext. 124 in WorldBook ext. 124 Consultants Directory ext. 124 Resource Yellow Pages ext. 124 Advertisers Index (WorldBook) 6a Affiliated Organizations (IABC International Affiliated Organizations) 56a Alphabetical Listing of Members 1 Annual International Conference 48a Awards 31a Achievement in Communication Award 31a Chairman's Award 33a Chapter Management Awards 41a Chapter of the Year Award 41a Communicator of the Year Award 32a EXCEL Award 32a Fellow Award 31a Gold Quill Award 31a "Best of Leader Letter" 40a "Beyond the Velvet Ghetto" 52a Bibliography 57a "Blueprints" 40a "Board Orientation Package" (BOP) 40a Books "A Communicator's Guide to Marketing," 51a "Inside Organizational Communication" 50a "Without Bias: A Guidebook for Nondiscriminatory
Communication" 50a
Bylaws (IABC Bylaws) 62a
Canada Resource Service (IABC Canada Resource Service) 45a Careers "Career Development Matrix" 52a Chapter Job Services ext. 123 Professional Development 48a Case Studies 39a Gold Quill Case Studies 39a Certificates ABC Certificates ext. 113 Gold Quill Award Certificates ext. 104 Membership Certificates ext. 107 Chairman (IABC Chairman) 12a Chairman's Award 33a Chapter(s) by Country/Location 54a Chapter of the Year Award 41a Charters 40a Leader Services 40a Leaders Workshop 40a Mailing Lists for Chapters ext. 107 Management Awards 41a Management Forum 41a Management Newsletters (See "Best of Leader Letter,"
"Leader Letter," "STEALSHEET") 40a
Month of Excellence 31a
Presidents 21a
Student Chapters 36a
Classified Ads (See Advertising in Communication World) CMF (See Chapter Management Forum) Code of Ethics (See IABC Code of Ethics) Committee and Task Force Chairpersons 18a Communication Bank 38a Bibliography 51a Books 51a Gold Quill Case Studies 39a Handbooks 39a Sample Materials 39a "A Communicator's Guide to Marketing" 51a Communication World 50a Advertising ext. 124 Artists Guidelines ext. 121 Back Issues ext. 121 Binders ext. 121 Consultants Directory ext. 124 Index ext. 120 Reprints ext. 121 "Styleguide" ext. 121 Writers Guidelines ext. 120 Communicator of the Year Award 32a Conference 48a "Conference Highlights" ext. 118 Consultants Directory (See Communication World) Contributions (See Tax-Deductible Contributions) Conventions (See International Conference) Directory (See WorldBook) Directors, Trustees IABC Research Foundation 14a IABC International Directors 12a IABC District/Regional Directors 13a Directors-at-large (IABC Directors-at-large) 12a Districts/Regions (IABC Districts/Regions) 57a Donations (See Tax-Deductible Contributions) Dues Membership Dues ext. 105, 107, 109 Early-Bird Registration (See International Conference Registration) Educators 36a Students 36a "Employee Communication Effectiveness Survey" 52a Ethics "Ethics and Candor in Public Relations and
Organization Communication" 51a
IABC Code of Ethics 58a
"Evaluation and Measurement in Public Relations and Organizational Communication" 51a EXCEL (Excellence in Communication) Award 32a Excellence Chairman's Award 41a EXCEL Award 32a "Excellence in Public Relations and Communication
Management" Study 51a
Fellow Award 31a
Gold Quill Award 31a
Month of Excellence 31a
Executive Board (IABC Executive Board) 12a, 13a
Executive Committee Task Force 18a
Extensions (Staff Phone Numbers) see insert
Exhibits 48
International Conference Exhibits 48a
Exhibitors Prospectus ext. 124
Expired Memberships 43a
Family Tree (IABC Family Tree) 35a
Fellow Award 31a
Finance ext. 111
Insurance ext. 111
Invoices ext. 115
Foreword 3a
Foundation (See IABC Research Foundation) Geographical Listing of Members (See Members by Location) Gold Quill Awards 31a Blue Ribbon Panel ext. 104 Case Studies 39a Certificates ext. 104 Duplicate Gold Quill Awards ext. 104 Month of Excellence 31a Work Plans 39a Videos 39a Handbooks 39a Headquarters (IABC World Headquarters) 6a IABC (International Association of Business Communicators) Address 6a Bylaws 62a Canada Resource Service 45a Chairman 12a Chairmen (See Chairman's Award, Chairman's Award Task Force, Executive Committee Task Force, Past Chairmen) Chapters 21a, 54a Code of Ethics 58a Corporate Doctrine Research Project: "How Companies
Handle the Communication Function" 52a
Description 42a
Directors-at-large 13a
District/Regional Board Meetings ext. 110
District/Regional Conferences ext. 110
District/Regional Directors 13a
District/Regional Locations 57a
Executive Board 12a, 13a
Family Tree 35a
History 35a, 57a
International Affiliated Organizations 56a
Mission Statement 44a
Members 1
Membership 42a
Organizational Chart 16a
Organizational Structure 42a
President 17a
Staff Phone Numbers See insert
"Styleguide" ext. 120
Vice-chairman 12a
World Headquarters 17a
World Headquarters Staff 17a
Worldwide 54a
IABC Research Foundation 14a, 53a
"Beyond the Velvet Ghetto" 52a
"Employee Communication Effectiveness Survey" 52a
"Ethics and Candor in Public Relations and Organizational Communication" 53a "Excellence in Public Relations and Communication Management" Study 51a "Evaluation and Measurement in Public Relations
and Organizational Communication" 53a
"Foundation News" ext. 102
Friends of the Foundation 53a
IABC Corporate Doctrine Research Project:
"How Companies Handle the Communication Function" 52a
"IABC Research Foundation Representative Guide" 53a
IABC Research Foundation Representatives Program 53a
IABC Research Foundation Trustees 14a
Literature Reviews 52a
"Profile" 52a
Tax-Deductible Contributions ext. 102
"The Velvet Ghetto" 52a
Illiteracy (See Literacy) Information Services 38a "Inside Organizational Communication" 50a Industry (See Members by Industry) International Conference 48a "Conference Highlights" ext. 118 Early-Bird Registration ext. 118 Exhibits 48a Registration ext. 118 Internationalism IABC's International Affiliated Organizations 56a Map of World (IABC Worldwide) 54a Insurance ext. 111 Invoices ext. 115 Labels (See Mailing Labels) "Leader Letter" 40a Leadership 40a Leadership Resource Materials 40a Workshops 40a Leader Services 40a Chapter Management Newsletters 40a Leadership Resource Manuals 40a Leadership Workshops 40a Lending Leader Files 40a Membership Recruitment and Retention Support 40a Speakers Bureau 40a Leadership Resource Manuals 40a "Blueprints 40a "Board Orientation Package" 40a "IABC Research Foundation Representative Guide" 53a "Leader Letter" 40a "Media Relations Guide" 40a "Meeting Planning" 40a "Membership Development Guide" 40a "Multiculturalism Committee Chapter Kit" 40a "Professional Development Guide" 40a "Guidelines for Chartering a Chapter" 40a "Standard Operating Procedures" 40a "STEALSHEET" 40a Lending Leader Files 40a Library (See Communication Bank) Life Members 34a List of Members (Rental) 6a Literacy Communicators for Literacy Action Task Force 18a "Literacy Guidebook" ext. 110 Literature Reviews 51a Local Chapters 21a Mailing Labels ext. 124 Mailing Lists for Chapters ext. 109 Mailing labels ext. 107 Map of World (See IABC Worldwide) Marketing (See "A Communicator's Guide to Marketing") Matrix (See "Career Development Matrix") MCs (See "Multiculturalism Committee Chapter Kit") 40a MC Committee 19a Media Inquiries (See Media Relations Program) Media Relations "Media Relations Guide" 40a Media Relations Program 40a "Where to Study Public Relations" 53a "Meeting Planners Guide" 40a "Meeting Planning" 40a Members/Membership Address Changes ext. 107 Anniversary Dates 42a Calendar 42a Categories 42a Certificates ext. 107 Dues ext. 105, 107, 109 Expirations 42a Life Members 34a, 43a Members-at-large ext. 105 Members by Industry ext. 124 Members by Location 343 Members by Name 1 Members by Organization 467 Membership 42a "Membership Operating Package" 40a Membership Ownership 42a Receipts ext. 107 Recruitment 41a Recruitment and Retention Support 41a Renewal ext. 109 Student Memberships 42a "Tell a Friend" Membership Program ext. 109 Transitional Student Memberships 42a Month of Excellence 31a Multiculturalism Committee (See MCs) Multiculturalism Committee (See MC Committee) "Multiculturalism Committee Chapter Kit" 40a Networking International Conference 48a IABC District/Regional Conferences ext. 110 Chapter Programs 40a News Releases (See Media Relations) Newsletters "ABC Report" ext. 113 "Best of Leader Letter" 40a "Blueprints" 40a "Foundation News" ext. 102 "Lead Letter" 40a "Membership Memberandum" ext. 108 "STEALSHEET" 40a Nominations (See Awards, Directors) Organizational Chart 16a Organizations (See Members by Organization) Past Chairmen 33a PeopleFinders 47a President (See IABC President) Press Releases (See Media Relations) Professional Development 48a Accreditation (ABC) 8a Chapter Programs 40a International Conference 48a IABC District/Regional Conferences ext. 110 "Professional Development Guide" ext. 118 Publications "ABC Report" ext. 113 "A Communicator's Guide to Marketing" 51a "Best of Leader Letter" 40a "Beyond the Velvet Ghetto" 52a "Blueprints" 40a "Board Orientation Package" 40a Communication World 50a Communication World Index ext. 120 "Communication World Artists Guidelines" ext. 120 "Communication World Writers Guidelines" ext. 120 "Conference Highlights" ext. 118 "Employee Communication Effectiveness Survey" 52a "Evaluation and Measurement in Public Relations
and Organizational Communication" 51a
"Foundation News" ext. 102
"IABC Research Foundation Representative Guide" 53a
"IABC Styleguide" ext. 120
"Inside Organizational Communication" 50a
"Leader Letter" 40a
"Media Relations Guide" 40a
"Meeting Planning" 40a
"Meeting Planners Guide" 40a
"Membership Orientation Package" 40a
"Multiculturalism Committee Chapter Kit" 40a
"Professional Development Guide" ext. 118
"Setting Up a New IABC Chapter" 40a
"Standard Operating Procedures" 40a
"STEALSHEET" 40a
"The Velvet Ghetto" 52a
"Without Bias: A Guidebook for Nondiscriminatory
Communication" 50a
WorldBook 50a
Public Relations (See Media Relations) Receipts ext. 115 Recognition (See Awards) Recruitment (See Membership Recruitment) Referrals (See Communication Bank) Registration (See International Conference) Regions (See IABC Districts/Regions) Renewals (See Membership Renewal) Reprints (See Communication World Reprints) Research (See IABC Research Foundation) Research Foundation (See IABC Research Foundation) Resource Yellow Pages 73a Roundtables 46a Sample Materials 39a Seminars (See International Conference, Round Tables) "Setting up a New IABC Chapter" 40a SOP (See "Standard Operating Procedures") Speakers (See International Conference, Speakers Bureau) Speakers Bureau 41a Staff (See IABC World Headquarters Staff) Staff Phone Numbers see insert "Standard Operating Procedures" 40a "STEALSHEET" 40a Strategic Interest Groups 46a Student Chapters 36a Student Members (Memberships) (See Membership Categories) Styleguide (See IABC Styleguide) Task Force and Committee Chairpersons 18a, 19a Tax-Deductible Contributions ext. 102 Tax-Exempt Number ext. 115 Transitional Student Memberships 42a "The Velvet Ghetto" 52a Vice-chairman (See IABC Vice Chairman) Volunteers (See Chapters, Councils, Leader Services) "Without Bias: A Guidebook for Nondiscriminatory Communication" 50a Workshops (See Leadership Workshops) WorldBook (See Advertising in WorldBook, Publications) WorldBook Advertisers Index 6a World Headquarters (See IABC World Headquarters) World Map 54a Writers Guidelines (See Communication World Writers Guidelines) Writing Style (See IABC Styleguide) Yellow Pages (See Resource Yellow Pages) Display Advertisers Index Associated Press 51 Bacon's 34 Beach Assoc. 39 Capital Speakers 9 DWJ Television 25, 27, 29 Electronic Type & Color 45 Ketchum Public Relations 11 Media Distribution Services C3 Rainbow Media 47 Readex 43 RMD Assoc. 47 Target Vision C2 TransImage C4 Video Monitoring Services of Amer. 30 Annual Report Services Emerson, Wajdowicz Studios, Inc. 1123 Broadway New York, NY 10010 (212) 807-8144 Fax: (212) 675-0414 * IABC Member Contact: Jurek Wajdowicz Hausman Design 247 High Street Palo Alto, CA 94301 (415) 325-7957 Fax: (415) 325-0533 Contact: Joan L Hausman Merrill Custom Communications 5400 Feltl Road Minnetonka, MN 55343 (612) 945-3000 Fax: (612) 936-9302 Contact: Charlie Cox MCC is a division of Merrill Corporation with offices and clients nationwide. We specialize in providing publicly held companies with a unique group of turnkey services, including writing, designing, printing and distributing annual reports and quarterly reports, and combining them with companies "EDGAR" filings.. We also offer enhanced prospectus designs, sales and marketing literature, custom publications and complete shareholder communication programs. Miracom, Inc. 845 Toronto Dominion Tower Edmonton, AB T5J 2Z1 Canada (403) 420-9000 Fax: (403) 428-3844 * IABC Member Contact: Ravi Bakshi Morrow & Associates 1254 Plains Road E., 2nd Floor Burlington, ONT L7S 1W6 Canada (416) 681-7111 Fax: (416) 681-7121 * IABC Member Contact: Robert J. Morrow Tolland Marketing Group 104 East 25th Street New York, NY 10010 (212) 673-8461 Fax: (212) 673-8158 * IABC Member Contact: Andrew Corn Imagination and Common Sense. By applying sound business judgment and straightforward common sense to every project, the Tolland Marketing Group transforms the |creative' into the |effective' for all your graphic design needs. Whether it's a 2-color newsletter or a full color annual report, Tolland Marketing is dedicated to creating graphic designs that both capture and hold the attention of your intended audience. Audiovisuals Admaster, Inc. 104 East 25th Street New York, NY 10010 (212)-673-8100 Fax: (212) 673-8158 * IABC Member Contact: Andrew Corn Admaster has been in the visual presentation business since 1948. Specializing in slides, flipcharts, overheads and multi-image presentations, using both traditional (optical), and computer graphics techniques, Admaster combines high impact design with state of the art technology to provide the best and most flexible service in the business. Stage Vision Inc. 326 Watline Avenue Mississauga, ONT L4Z 1X2 Canada (416) 890-8200 Fax: (416) 890-8316 * IABC Member Contact: Gord Shlanger Clipping Bureaus Bacon's Information Inc. 332 S Michigan Avenue Chicago, IL 60604 (800) 621-0561 (312) 922-2400 Fax: (312) 922-3127 Contact: Steve Pattengale Comprehensive national coverage of daily and weekly newspapers: trade, business and consumer magazines; and wire services. Accurate, complete coverage at rates consistently below other national services. Rely on Bacon's for additional clipping services, including: * Clipping analysis * Database retrieval * Clip mounting and photocopying * International clipping Video Monitoring Services of America, Inc. 330 W. 42nd Street New York, NY 10036 (212) 736-2010 Fax: (212) 736-8206 * IABC Member Contact: Pro Sherman VMS provides tapes and transcripts from newscasts in 140+ U.S. markets and most foreign countries. Fourteen full-service offices are strategically located to serve you. Boston: (617) 266-2121; Chicago; (312) 649-1131; Dallas: (214) 644-9696; Denver; (303) 861-7152; Detroit: (313) 352-9220; Hartford: (203) 953-1889; Houston: (713) 789-1635; Los Angeles: (213) 380-5011; Miami: (305) 576-3581; Philadelphia: (215) 569-4990; San Diego; (619) 544-1860; San Francisco: (415) 543-3361; Washington, D.C.: (202) 393-7110. Communication Consultants Vivian Auslander Communications 411 Kentucky Avenue Berkeley, CA 94707 (510) 524-2941 Fax: (510) 526-3015 * IABC Member Contact: Vivian Auslander CC Communications 3935 E. Broadway #323 Long Beach, Ca 90803 (310) 434-8906 Fax: (310) 434-3894 Contact: Chris Smith Communications Plus 14312 Martha Street Van Nuys, CA 91401 (818) 785-0846 Fax: (818) 997-7422 * IABC Member Contact: Karen Bram Casady CCG Consultoria de Comunicacion Global S.L. Diego de Leon 16, 3rd 28006 Madrid Spain (34 1) 563-3000* Fax: (34 1) 563-4982* * IABC Member Contact: Carmen de Soto Diez If you have a project or a problem that needs extra help, come to us. You'll find that we offer a variety of communication solutions for all your needs. Below is a list of some of the services we offer to help you. * Corporate Communications * Corporate Identity and Corporate Identity Manual * Support Services * Audiovisuals * Media Relations * Media Training Seminars * Press Release Distribution * Press Receptionist/Conferences * Financial Press Relations * International Press Clipping Service * Employee Attitude Surveys * Quality Circles Organization * Seminars/Workshops * Internal Publications * Corporate Videos * Graphic Design * Brochures * Corporate Literature * Global Annual Reports * Interpreters (*) Due to expansion we may be moving, phone and fax numbers could change, mail will be forwarded to new address. Funk-Luetke 405 Madison Avenue Toledo, OH 43604 (419) 241-1244 Fax: (419) 241-5210 * IABC Member Contact: Judith Kehrle, ABC Gibbs & Soell, Inc 2323 Timber Shadows Drive Kingwood, TX 77339 (713) 358-2804 Fax: (713) 358-8486 * IABC Member Contact: Joe Lilli L. Haney & Associates, Inc. 1525 Delaware Avenue Wilmington, DE 19806 (302) 656-2725 Fax: (302) 984-2585 * IABC Member Contact: Luann Haney Anne Klein & Associates, Inc. 533 Fellowship Road, Suite 250 Mt. Laurel, NJ 08054 (609) 778-0380 Fax: (609) 778-9284 * IABC Member Contact: Linda Pollock, V.P. Morris Communications Communications Consulting and Writing/Editing Services 345 Route 17 South Upper Saddle River, NJ 07458 (201) 585-0151 Fax: (201) 585-0945 * IABC Member Contact: Diana I am a Harvard University Honors English grad and business English crusader, a writer/consultant with a track record of bringing practical solutions and contagious enthusiasm to any communications-related assignment. I'm a high impact player with proven expertise in managing, writing and editing for Fortune 500 and future blue chip companies. Restivo Communications Group 107 S. West Street Suite 199 Alexandria, VA 22314-2824 (703) 461-0767 * IABC Member Contact: P. Restivo Roberta Resnick & Associates 74 Curlew Drive #212 Don Mills, ONT M3A 2R3 Canada (416) 445-2189 Fax: (416) 445-2189 * IABC Member Contact: Roberta Resnick, ABC Thistlethwaite Communications 7941 Nelson Street New Orleans, LA 70125 (504) 866-2111 Fax: (504) 866-0502 * IABC Member Contact: Barry Thistlethwaite Wechsler & Partners 230 W. 17 St. New York, NY 10011 (212) 924-3337 Fax: (212) 924-5346 Contact: Arnold Wechsler Copywriters Ann Parker Creative Services 3633 N. 6th Avenue Suite B-4 Phoenix, AZ 85013 (602) 279-0233 Fax: (602) 279-0233 * IABC Member Contact: Ann Parker L. Haney & Associates, Inc. 1525 Delaware Avenue Wilmington, DE 19806 (302) 656-2725 Fax: (302) 984-2585 * IABC Member Contact: Luann Haney Corporate Communication Admaster, Inc. 104 East 25th Street New York, NY 10010 (212) 673-8100 Fax: (212)-673-8158 * IABC Member Contact: Andrew Corn Coarc Video P.O. Box 2, Route 217 Mellenville, NY 12534 (800) 888-4451 Fax: (518) 672-4048 Contact: Ed Helfer For the environmentally minded video users Coarc Video provides the perfect environmental video tape product, the Coarc Video MultiLoad. Umatic or Betacam formats, new broadcast major brand tape loaded in either Coarc recycled shells or in customers' own provided shells. Cost Savings, Space Savings, Waste Savings, a savings for every one. Funk-Luetke 405 Madison Avenue Toledo, OH 43604 (419) 241-1244 Fax: (419) 241-5210 * IABC Member Contact: Judith Kehrle, ABC Jameson Communications Group 15490 Ventura Blvd. #235 Sherman Oaks, CA 91403 (818) 784-2204 Fax: (818) 784-2816 * IABC Member Contact: Sandy Horn/Marnell Jameson Anne Klein & Associates, Inc. 533 Fellowship Road, Suite 250 Mt. Laurel, NJ 08054 (609) 778-0380 Fax: (609) 778-9284 * IABC Member Contact: Linda Pollock, V.P. Medical Writer 37 Sherbrook Drive Smithtown, NY 11787 (516) 265-7623 * IABC Member Contact: Barbara Scherr Trenk Morrow & Associates 1254 Plains Road E., 2nd Floor Burlington, ONT L7S 1W6 Canada (416) 681-7111 Fax: (416) 681-7121 * IABC Member Contact: Robert J. Morrow Semel/Kaye & Co. Inc. 1200 Shermer Road Suite 300 Northbrook, IL 60062-4541 (708) 564-8860 Fax: (708) 480-9680 * IABC Member Contact: Richard L. Kaye Tolland Marketing Group 104 East 25th Street New York, NY 10010 (212) 673-8461 Fax: (212) 673-8158 * IABC Member Contact: Andrew Corn TPC -- The Publications Company 422 W. Congress Detroit, MI 48226 (313) 963-8500 * IABC Member Contact: Tom Jones, Executive Vice President TPC's award-winning team serves clients from coast to coast--in employee, marketing and shareholder communications. On a turnkey basis or as selected services, we supply: * Editorial * Design * Pre-press production * Printing management * Distribution * Marketing/Ad sales We're affordable--let us fit into your existing budget. Visible Ink Incorporated 40 Holly Lane East Hills, NY 11577 (516) 621-2445 (800) 358-0682 Fax: (516) 484-7154 * IABC Member Contact: Sheldon L Tarakan, President Visible Ink is a PR firm specializing in the not-for-profit sector. From basic newsletters and brochures to sophisticated fund-raising campaigns, to organizational development and board training, VI provides a full range of PR and corporate identity services to disabilities and human services organizations, charitable groups, and educational institutions. Wechsler & Partners 230 W. 17 St. New York, NY 10011 (212) 924-3337 Fax: (212) 924-5346 Contact: Arnold Wechsler Wordwatch -- Corporate Writing Consultants 1776 Maryland Birmingham, MI 48009 (313) 645-9040 Fax (313) 258-5566 * IABC Member Contact: Judy Goldwasser Corporate Identity Identity 6 Lorby Lane No. Rye, NY 10580 (914) 967-7670 Fax: (914) 967-7670 Contact: Tony Spaeth Lippincott & Margulies 499 Park Avenue New York, NY 10022 (212) 832-300 Fax: (212) 308-8952 * IABC Member Contact: Steven Gilliatt Shapiro Communications, Inc. 10 E. 40th Street New York, NY 10016 (212) 685-4095 Fax: (212) 685-3951 Contact: Ellen Shapiro Tolland Marketing Group 104 East 25th Street New York, NY 10010 (212) 673-8461 Fax: (212) 673-8158 * IABC Member Contact: Andrew Corn Wechsler & Partners 230 W. 17 St. New York, NY 10011 (212) 924-3337 Fax: (212) 924-5346 Contact: Arnold Wechsler Corporate Publications Rainbow Media, Inc. 150 Fifth Ave., Suite 309 New York, NY 10011 (212) 366-1100 Fax: (212) 366-1467 * IABC Member Contact: Bobby Minter When creativity, quality, professional service, rapid turnaround and individual attention really count, count on Rainbow Media's custom publishing services. We create and manage effective targeted communications to customers, prospects employees -- any audience. It's what we do, it's all we do and we do it very well! When time equals money, learn how we save you both. Call (212) 366-1100. Corporate Television Coarc Video P.O. Box 2, Route 217 Mellenville, NY 12534 (800) 888-4451 Fax: (518) 672-4048 Contact: Ed Helfer DWJ Television 16 East 65th Street New York, NY 10021 (212) 772-6600 Fax: (212) 772-6715 * IABC Member Contact: Maureen McPhilmy Restivo Communications Group 107 S. West Street Suite 199 Alexandria, VA 22314-2824 (703) 461-0767 * IABC Member Contact: P. Restivo Target Vision, Inc. 1160 K Pittsford-Victor Rd. Pittsford, NY 14534 (716) 248-0550 (800) 724-4044 Fax: (716) 248-2354 * IABC Member Contact: Tim Detota Computer-based business television for immediate updating and dissemination of information to all employees. Full-color graphic and text messages are easily created and distributed via phone lines throughout an organization for display on televisions in strategic areas. Target Vision provides a complete package of support and on-line programming services. VNR-1 Video Public Relations 5639 Wembley Downs Arlington, TX 76017 (817) 784-9920 Fax: (817) 468-9894 Contact: Michele JuVette Yonchenko Communications 432 North Canal Street, Suite 20 South San Francisco, Ca 94080 (415) 952-0123 Fax: (415) 952-0264 Contact: Michael Yonchenko, Brent Oswald Corporate Videos Admaster, Inc. 104 East 25th Street New York, NY 10010 (212) 673-8100 Fax: (212)-673-8158 * IABC Member Contact: Andrew Corn Coarc Video P.O. Box 2, Route 217 Mellenville, NY 12534 (800) 888-4451 Fax: (518) 672-4048 Contact: Ed Helfer DWJ Television 16 East 65th Street New York, NY 10021 (212) 772-6600 Fax: (212) 772-6715 * IABC Member Contact: Maureen McPhilmy Funk-Luetke 405 Madison Avenue Toledo, OH 43604 (419) 241-1244 Fax: (419) 241-5210 * IABC Member Contact Judith Kehrle, ABC Gibbs & Soell, Inc 2323 Timber Shadows Drive Kingwood, TX 77339 (713) 358-2804 Fax: (713) 358-8486 * IABC Member Contact: Joe Lilli Media One Communications Limited 300, 700 6 Ave. S.W. Calgary, AB T2P 0T8 Canada (403) 264-9111 Fax: (403) 265-7571 * IABC Member Contact: Peter Temple Restivo Communications Group 107 S. West Street Suite 199 Alexandria, VA 22314-2824 (703) 461-0767 * IABC Member Contact: P. Restivo Video Image Productions 853 Broadway Suite 1601 New York, NY 10003 (212) 979-7433 Fax: (212) 979-8355 Contact: Wayne Ferguson Yonchenko Communications 432 North Canal Street, Suite 20 South San Francisco, CA 94080 (415) 952-0123 Fax: (415) 952-0264 Contact: Michael Yonchenko, Brent Oswald Crisis Communication Benchmark Communications, Inc. 5353 W. Alabama, Ste. 206 Houston, TX 77056 (713) 840-0990 Fax (713) 840-9767 * IABC Member Contact: Gail Borden Blue Streak/A Communications Company 1817 Hillcrest Rd. Suite 42 Los Angeles, CA 90068 (213) 874-3335 Fax: (213) 851-8580 * IABC Member Contact: Aviva Diamond, President (Please see full listing under Media Training) Funk-Luetke 405 Madison Avenue Toledo, OH 43604 (419) 241-1244 Fax: (419) 241-5210 * IABC Member Contact Judith Kehrle, ABC James E. Hunt & Assoc. Public Communication Counselors 31 Lake Valley Road Morristown, NJ 07960 (201) 267-5374 * IABC Member Contact: Jim Hunt, President Anne Klein & Associates, Inc. 533 Fellowship Road, Suite 250 Mt. Laurel, NJ 08054 (609) 778-0380 Fax: (609) 778-9284 * IABC Member Contact: Linda Pollock, V.P. The Lukaszewski Group Inc. Ten Bank Street, Suite 530 White Plains, NY 10606-1933 (914) 681-0000 Fax: (914) 681-0047 Contact: James E. Lukaszewski, Chairman Medialink 708 Third Avenue New York, NY 10017 (212) 682-8300 Fax (212) 682-2370 * IABC Member Contact: Sanford Lerner, Marketing Media Strategy Training Center, Inc. 343 West Erie Street, Suite 220 Chicago, IL 60610 (312) 944-7398 Fax: (914) 944-7785 * IABC Member Contact: Barbara Silk The MSTC Crisis Communication training offers instruction in: developing a total strategy plan; resolving an organizational crisis that created media problems; controlling media attention before, during and after that crisis; and shaping public opinion. One client says, "Now I'm armed to handle any media assault, even during |normal' times." Skutski & Associates 100 First Avenue Pittsburgh, PA 15222 (412) 281-5656 Fax: (412) 281-1993 * IABC Member Contact: Sharon Yeager Custom Publishing Electronic Type & Color (ET&C) One Heritage Place Suite 130 Southgate, MI 48195 (313) 246-0130 (800) 826-9202 Fax: (313) 282-2907 * IABC Member Contact: William P. Douglass This one stop publisher is your solution. Our niche is employee publications with color. Our success is we grow for tomorrow's possibilities. Our philosophy is Service, Quality, and Reliability. Electronic/Conventional Design/Typesetting Scanning/Service Bureau Printing/Distribution ET&C for all your pre-press needs, creating a remarkable final product. K.L. Publications, Inc. 2001 Killebrew Drive, Suite 105 Bloomington, MN 55425 (612) 854-0155 Fax: (612) 854-9440 Contact: Karel Laing, President M & A Publishing 122 East 25th Street 2nd Floor New York, NY 10010 (212) 673-8930 Fax: (212) 673-3568 Contact: Marilyn Holstein Custom Publishing Solutions for Associations and Corporations M & A Publishing offers a complete range of services to take your newsletter or magazine from the drawing board to final distribution. We create a logo, then write, design and print your publication. M & A Publishing delivers the highest possible editorial product--within budget. Rainbow Media, Inc. 150 Fifth Ave., Suite 309 New York, NY 10011 (212) 366-1100 Fax: (212) 366-1467 * IABC Member Contact: Bobby Minter Why spend company or client resources producing publications yourself? Rainbow Media's custom publishing and communication services can save you time and money. We create and manage effective targeted communications to customers, prospects, employees--any audiences. It's what we do, it's all we do and we do it very well! When time equals money, learn how we save you both. Call (212) 366-1100. Serey/Jones Publishers, Inc. 7413 West Oraibi Drive Glendale, AZ 85308 (602) 561-0240 Fax: (602) 561-8441 * IABC Member Contact: Jody Serey Simmons--Boardman Publishing Corporation 345 Hudson Street New York, NY 10014 (212) 620-7200 Fax (212) 633-1165 Contact: David F. Bayard SBPC provides contract publishing services for the production of corporate and trade association magazines. Our services can include editorial, circulation generation and fulfillment, productions, advertising sales, research and promotion. SBPC has been providing contract publishing services to the American Bankers Association and others for over twenty years. TPC -- The Publications Company 422 W. Congress Detroit, MI 48226 (313) 963-8500 * IABC Member Contract: Tom Jones, Executive Vice President TPC's award-winning team serves clients from coast to coast -- in employee, marketing and shareholder communications. On a turnkey basis or as selected services, we supply: * Editorial * Design * Pre-press production * Printing management * Distribution * Marketing/Ad sales We're affordable--let us fit into your existing budget. Design Firms Lawrence Bender & Associates 512 Hamilton Avenue Palo Alto, CA 94301 (415) 327-3821 Fax: (415) 327-1579 Contract: Lawrence Bender Ingbritt Christensen Design 171 Forest Avenue Palo Alto, CA 94301 (415) 323-3289 Fax: (415) 323-3281 Contact: Ingbritt Christensen Jann Church Partners Marketing, Communications & Advertising 110 Newport Center Drive, Suite 160 Newport Beach, Ca 92660 (714) 640-6224 Fax (714) 640-1706 Contact: Lana Hugh Ray Engle & Associates 4726 La Villa Marina Marina del Rey, CA 90292 (310) 822-3224 Fax: (310) 827-9859 Contact: Ray Engle Stephen Farley Design 2512 9th Street, Suite 8 Berkeley, CA 94710 (510) 845-2828 Fax: (510) 845-1722 * IABC Member Contact: Steve Farley Gillian/Craig Associates, Inc. 165 8th Street Suite 301 San Francisco, CA 94103 (415) 558-8988 Fax: (415) 626-8266 * IABC Member Contact: Marilyn Leoncavallo Jacque Consulting Inc. 19353 Carlysle Dearborn, MI 48124-3802 (313) 561-6280 Fax: (313) 561-6920 * IABC Member Contact: Jacquelyn McClure Little & Company 1010 South 7th Street Minneapolis, MN 55415 (612) 375-0077 Fax: (612) 375-0423 * IABC member Contact: Mary Moos Little & Company is a marketing design firm offering quality communications design, production and quality assurance services. Our capabilities include marketing collateral, annual reports, internal communications, corporate identity programs, literature systems, packaging and corporate history books. Janice McLemore Graphic Design, Inc. 5524 Bee Cave Road, Suite K4 Austin, TX 78746 (512) 327-7977 Fax: (512) 327-7978 * IABC Member Contact Janice McLemore Panebianco, Inc. 35 East Wacker, Suite 3000 Chicago, IL 60601 (312) 368-8742 Fax: (312) 368-5069 * IABC Member Contact: James Panebianco Print Wise 1131 Oddstad Drive Redwood City, CA 94063 (415) 599-9473 Fax: (415) 780-9473 * IABC Member Contact: Cathy Crossgrove Profile Design 151 Townsend Street San Francisco, CA 94107 (415) 979-0780 Fax: (415) 979-0781 Contact: Russell Baker E.J. Sarraille Design Groups 87 Encina Palo Alto, CA 94301 (415) 326-2609 Fax: (415) 326-3599 Contact: Ed Sarraile or Karen Jason Skutski & Associates 100 First Avenue Pittsburgh, PA 15222 (412) 281-5656 Fax: (412) 281-1993 * IABC Member Contact: Sharon Yeager Staada & Koorey, Inc. 490 Schooley's Mountain Road Hackettstown, NJ 07840 (908) 852-4949 Fax: (908) 852-9803 * IABC Member Contact: Glenn Staada Staada & Koorey, Inc., an award-winning marketing communications firm, specializes in exciting creative concepts, designs and production for successful advertising campaigns, prestigious corporate communications, innovative point-of-purchase displays, eye-catching package design & trade/ sales promotion. In addition, S&K implements new business development programs for clients. Tolland Marketing Group 104 East 25th Street New York, NY 10010 (212) 673-8461 Fax: (212) 673-8158 * IABC Member Contact: Andrew Corn 246 Fifth Design 246 Fifth Avenue Ottawa, ONT K1S 2N3 Canada (613) 231-3000 Fax (613) 238-2361 * IABC Member Contact: Terry Laurenzio Wechsler & Partners 230 W. 17 St. New York, NY 10011 (212) 924-3337 Fax: (212) 924-5346 Contact: Arnold Wechsler Desktop Publishing Services Impression Makers Printing & Graphics 21 East Seventh Street Tempe, AZ 85281 (602) 967-2180 Fax: (602) 966-3588 Contact: Ron Hischier Iverson Language Associates, Inc. P.O. Box 93306 1661 N. Farwell Avenue Milwaukee WI 53203 (53202) (414) 271-1144 Fax: (414) 271-0144 * IABC Member Contact: Steven P. Iverson Page Imaging, Inc. 642 Fort Duquesne Blvd. Pittsburgh, PA 15222 (412) 281-7233 Fax: (412) 281-3431 Contact: Tom Naughton, President Rainbow Media, Inc. 150 Fifth Ave., Suite 309 New York, NY 10011 (212) 366-1100 Fax: (212) 366-1467 * IABC Member Contact: Bobby Minter When creativity, quality, professional service, rapid turnaround and individual attention really count, count on Rainbow Media's custom publishing services. We create and manage effective targeted communications to customers, prospects, employees--any audience. It's what we do, it's all we do and we do it very well! When time equals money, learn how we save you both. Call (212) 366-1100. The Graphics Group 2820 Taylor Street Dallas, TX 75226 (214) 749-2222 Fax: (214) 749-2252 * IABC Member Contact: John Cutler The Graphics Group is an innovative, full-service organization specializing in PostScript production and commercial printing. We operate 24 hours a day and are accessible by modem. Systems include Linotronic and Hell recorders, Screen drum scanners, Kodak Photo CD and Prophecy, PCS, electronic trapping, and Heidelberg Speedmaster and GTODI presses. Tolland Marketing Group 104 East 25th Street New York, NY 10010 (212) 673-8461 Fax: (212) 673-8158 * IABC Member Contact: Andrew Corn Directories Columbia Books, Inc. 1212 New York Avenue, NW Suite 330 Washington, D.C. 20005 (202) 898-0662 Fax: (202) 898-0775 Contact: Arthur C. Close Publishers of annual directories of significant value for the business communicator: National Directory of Corporate Public Affairs, a guide to 14,000 corporate public relations/public affairs professionals; National Trade and Professional Associations; State and Regional Associations; and Washington Representatives, the authoritative reference on Washington's lobbying community. Editors JP Communications 9041 Phinney Avenue N. Seattle, WA 98103-3718 (206) 284-9745 Fax: (206) 782-2166 * IABC Member Contact: Jean M. Patterson, M.A. Environmental Consulting Associates & William 6886 So. 650 East Midvale, UT 84047 (804) 561-1824 * IABC Member Contact Bill Tatomer Executive Search Firms The Cantor Concern 330 West 58th St. Suite 216 New York, NY 10017 (212) 333-3000 Fax: (212) 397-7700 * IABC Member Contact: Marie T. Raperto The Repovich-Reynolds Group 745 S. Marengo Avenue 2nd Floor Pasadena, CA 91106 (818) 584-4853 Contact: Ms. Smooch S. Reynolds Toby Clark Associates, Inc. 405 East 54th Street, Suite 6C New York, NY 10022 (212) 752-5670 Contact: Toby Clark/Sharon Davis Free-Lance Designers Lynn Hiller Design 851 Oakdale Road NE Atlanta, GA 30307-1209 (404) 373-4193 Fax: call first * IABC Member Contact: Lynn Hiller Graphic Designers Emerson, Wajdowicz Studios, Inc. 1123 Broadway New York, NY 10010 (212) 807-8144 (Fax): (212) 675-0414 * IABC Member Contact: Jurek Wajdowicz Emerson, Wajdowicz Studio is a full-service graphic design organization highly regarded among clients and peers for professional excellence. Specialization include annual reports, employee communications, company benefits literature, capabilities brochures and nonprofit organization. Emerson, Wajdowicz Studio is a multiple winner of IABC's Gold Quill and awards from Art Directors Club, AIGA, Mead Annual Report Show, Communications Arts, Graphis and Print magazines. Please see our listing under annual report services. Stephen Farley Design 2512 9th Street, Suite 8 Berkeley, CA 94710 (510) 845-2828 Fax: (510) 845-1722 * IABC Member Contact: Steve Farley Freeman Communications 11 Gloucester Street Toronto, ONT M4Y 1L8 Canada (416) 967-6970 Fax: (416) 967-5459 * IABC Member Contact: Bert Freeman Frontline communications 4001/2 S. Main, Suite 1 Findlay, OH 45840 (419) 42202828 Fax: (419) 422-5474 * IABC Member Contact: Beth B. Heck Gayle Holton Design 6059 Frantz Road, Suite 202 Dublin, OH 43017 (614) 764-9181 Fax: (614) 764-1458 * IABC Member Contact: Gayle Holton Huntsman Graphic Design 12829 S. Wakial Loop Phoenix, AZ 85044 (602) 893-2850 Fax: (602) 496-8492 * IABC Member Contact: Debbie Huntsman John Kneapler Design 48 West 21st Street, 12th Floor New York, NY 10010 (212) 463-9774 Fax: (212) 463-0478 Contact: John Kneapler JOHN KNEAPLER DESIGN specializes in award winning Corporate and Graphic Design. Annual Reports, Brochures, Corporate Identification, Press Kits, Collateral, from Concept to Printed Piece. 48 West 21st. Street New York, NY 10010 Tel. (212) 463-9774 Fax (212) 463-0478 Purviance and Company Marketing Comm. 7404 Bland Drive St. Louis, MO 63105 (314) 721-2765 Fax: (314) 721-3903 * IABC Member Contact: George Purviance Robinson Lew Design 157 Homer Avenue Palo Alto, CA 94301 (415) 322-5695 (Fax): (415) 328-0374 * IABC Member Contact: Lynne Lew Sullivan Perkins 2811 McKinney Suite 320 Dallas, TX 75204 (214) 922-9080 Fax: (214) 922-0044 * IABC Member Contact: Mark Perkins Investor Relations Funk-Luetke 405 Madison Avenue Toledo, OH 43604 (419) 241-1244 Fax: (419) 241-5210 * IABC Member Contact: Judith Kehrle, ABC Merrill Custom Communications 5400 Feltl Road Minnetonka, MN 55343 (612) 945-3000 Fax: (612) 936-9302 Contact: Charlie Cox Interpreters Iverson Language Associates, Inc. P.O. Box 93306 1661 N. Farwell Avenue Milwaukee, WI 53203 (53202) (414) 271-1144 Fax: (414) 271-0144 * IABC Member Contact: Steven P. Iverson Issues Analysis James E. Hunt & Assoc. Public Communication Counselors 31 Lake Valley Road Morristown, NJ 07960 (201) 267-5374 * IABC Member Contact: Jim Hunt, President Lobbying John S. Hightower, Public Affairs Counsel 5700 Florida Blvd. Suite 300 Baton Rouge, LA 70806-4243 (504) 925-8535 Fax (504) 927-3085 Contact: John S. Hightower, APRP Management Consulting Simmons College Communications Management 300 The Fenway Boston, MA 02166 (617) 738-2261 Fax: (617) 738-2099 * IABC Member Contact: Leslie P. Hitch, Director Marketing Support/Services Admaster, Inc. 104 East 25th Street New York, NY 10010 (212) 673-8100 Fax: (212) 673-8158 * IABC Member Contact: Andrew Corn Gibbs & Soell, Inc 2323 Timber Shadows Drive Kingwood, TX 77339 (713) 358-2804 Fax: (713) 358-8486 * IABC Member Contact: Joe Lilli L. Haney & Associates, Inc. 1525 Delaware Avenue Wilmington, DE 19806 (302) 656-2725 Fax: (302) 984-2585 * IABC Member Contact Luann Haney Marketing Works! 566 Lowell Avenue Palo Alto, CA 94301 (415) 325-8338 Fax: (415) 325-0821 Contact: Helen Little Tolland Marketing Group 104 East 25th Street New York NY 10010 (212) 673-8461 Fax: (212) 673-8158 * IABC Member Contact: Andrew Corn Wechsler & Partners 230 W. 17 St. New York, NY 10011 (212) 924-3337 Fax: (212) 924-5346 Contact: Arnold Wechsler Meeting Planning/Support Yonchenko Communications 432 North Canal Street, Suite 20 South San Francisco, CA 94080 (415) 952-0123 Fax: (415) 952-0264 Contact: Michael Yonchenko, Brent Oswald Media Directories Bacon's Information Inc. 332 S. Michigan Avenue Chicago, IL 60604 (800) 621-0561 (312) 922-2400 Fax: (312) 922-3127 Contact: Steve Pattengale Bacon's media directories are designed expressly for public relations use; the 1993 editions have been totally redesigned and expanded, with more indepth listings and easy-to-use formats: * Newspaper/Magazines Directory (formerly Bacon's Publicity Checker) * Radio/TV Directory * Business/Financial Directory * Media Calendar Directory * International Media Directory: Western Europe Media Relations W.T. Blase & Associates Corporate and Market Positioning 11 Applegate Lane Trumbull, CT 06611 (212) 455-8787 (203) 375-1429 Fax: (212) 661-7332 * IABC Member Contact: William T. Blase Funk-Luetke 405 Madison Avenue Toledo, OH 43604 (419) 241-1244 Fax: (419) 241-5210 * IABC Member Contact: Judith Kehrle, ABC James E. Hunt & Assoc. Public Communication Counselors 31 Lake Valley Road Morristown, NJ 07960 (201) 267-5374 * IABC Member Contact: Jim Hunt, President Anne Klein & Associates, Inc. 533 Fellowship Road, Suite 250 Mt. Laurel, NJ 08054 (609) 778-0380 Fax: (609) 778-9284 * IABC Member Contact: Linda Pollock, V.P. Media Strategy, Inc. 343 West Erie Street, Suite 220 Chicago, IL 60610 (312) 944-7398 Fax: (312) 944-7785 * IABC Member Contact: Barbara Silk Media Strategy, Inc. (MSI) develops total media programs: strategy development; media placement; spokesperson training; and AV production. MSI clients include associations, corporations, government agencies and professional service companies. Clients come to MSI to solve a communication crisis, gain ongoing media placements or handle short-term media projects. MSI's "newsroom" delivers! PARTYLINE 35 Sutton Place New York, NY 10022-2464 (212) 755-3487 Fax: (212) 755-3488 Contact: Betty Yarmon Restivo Communications Group 107 S. West Street Suite 199 Alexandria, VA 22314-2824 (702) 461-0767 * IABC Member Contact: P. Restivo VNR-1 Video Public Relations 5639 Wembley Downs Arlington, TX 76017 (817) 784-9920 Fax: (817) 468-9894 Contact: Michele JuVette Media Training Admaster, Inc. 104 East 25th Street New York, NY 10010 (212) 673-8100 Fax: (212) 673-8158 * IABC Member Contact: Andrew Corn Benchmark Communications, Inc. 5353 W. Alabama, Ste. 206 Houston, TX 77056 (713) 840-0990 Fax (713) 840-9767 * IABC Member Contact: Gail Borden Blue Streak/A Communications Company 1817 Hillcrest Rd. Suite 42 Los Angeles, CA 90068 (213) 874-3335 Fax: (213) 851-8580 * IABC Member Contact: Aviva Diamond, President Our team of experienced journalists and coaches from such organizations as ABC NEWS and the MIAMI HERALD will show you how to take control f interviews, get YOUR message across, handle tough questions and cope with crisis. We teach confidence. Workshops include: * Media Training * Speech and Presentation Coaching * Crisis Communications * Spokesperson Training * Satellite Communications All training involves on-camera practice and extensive feedback. DWJ Television 16 East 65th Street New York, NY 10021 (212) 772-6600 Fax: (212) 772-6715 * IABC Member Contact: Maureen McPhilmy. Hameroff/Milenthal/Spence 10 W. Broad St. Columbus, OH 43215 (614) 221-7667 Fax: (614) 222-2596 Contact: Bill Patterson How to Gain Positive News Coverage You'll learn: * How to stand on your feet and convince. * How to make your point in a news interview. * How to get positive TV news coverage. * How to face the cameras and microphones with confidence. * How to control the media in a crisis. James E. Hunt & Assoc. Public Communication Counselors 31 Lake Valley Road Morristown, NJ 07960 (201) 267-5374 * IABC Member Contact: Jim Hunt, President Impact Communications 360 Lexington Avenue; Suite 800 New York, NY 10017 (212) 557-5610 Fax: (212) 573-6894 Contact: Jon Rosen, President The Lukaszewski Group Inc. Ten Bank Street, Suite 530 White Plains, NY 10606-1933 (914) 681-000 Fax: (914) 681-0047 Contact: James E. Lukaszewski, Chairman Media Strategy Training Center, Inc. 343 West Erie Street, Suite 220 Chicago, IL 60610 (312) 944-7398 Fax: (312) 944-7785 * IABC Member Contact: Barbara Silk MSTC's Media Spokesperson Training teaches participants how to: develop and deliver their "message;" control media interviews; build media relationships; and gain positive media attention. Videotaping and critiquing of role-played interviews brings the techniques to life. One trainee states, "Your course replaced fear with knowledge. I'm eager to interview. Thanks." L.C. Williams & Associates, Inc. Two Prudential Plaza 180 North Stetson Avenue, Suite 1500 Chicago, IL 60601 (800) 837-7123 Fax: (312) 656-1770 * IABC Member Contact: Louis C. Williams, ABC, APR, president You need tough? We can be tough, You need confidence? We'll provide it. We don't believe in magic formulas, just solid theory and technique building. Our training is tailored to your needs. Sessions are planned according to desired communications objectives and what kind of training will be most valuable. Multimedia Services Image Access 7520 E. 88th Place Indianapolis, IN 46220 (317) 576-8080 Fax: (317) 576-9373 * IABC Member Contact: Karen Davis Media One Communications Limited 300, 700 6 Ave. S.W. Calgary, Alberta T2P 0T8 Canada (403) 264-9111 Fax: (403) 265-7571 * IABC Member Contact: Peter Temple Micro Interactive 1133 Broadway New York, NY 10010 (212) 366-1391 Fax: (212) 366-1393 Contact: Steven C. Baum Micro Interactive is a full service organization that provides companies with a new effective way to convey information. By harnessing the multifaceted qualities of the computer; interactivity, animation and data retrieval, Micro Interactive has the ability to present a company's product, service or idea in an effective manner. Our electronic presentation systems captivate today's discriminating audience by involving, informing and entertaining. Miracom, Inc. 845 Toronto Dominion Tower Edmonton, AB T5J2Z1 Canada (403) 420-9000 Fax: (403) 428-3844 * IABC Member Contact: Ravi Bakshi Page One Productions, Inc. 1433 N. 1st Street Phoenix, AZ 85004 (602) 254-5739 Fax: (602) 254-6238 * IABC Member Contact: Kim Sertich Newsletters Funk-Luetke 405 Madison Avenue Toledo, OH 43604 (419) 241-1244 Fax: (419) 241-5210 * IABC Member Contact: Judith Kehrle, ABC Gibbs & Soell, Inc 2323 Timber Shadows Drive Kingwood, TX 77339 (713) 358-2804 Fax: (713) 358-8486 * IABC Member Contact: Joe Lilli Julie Ann McGovern 205 E. North Ave. Elmhurst, IL 60126 (708) 941-1741 Fax: (708) 941-1741 * IABC Member Contact: Julie Ann McGovern Medical Writer 37 Sherbrook Drive Smithtown, NY 11787 (516) 265-7623 * IABC Member Contact: Barbara Scherr Trenk PARTYLINE 35 Sutton Place New York, NY 10022-2464 (212) 755-3487 Fax: (212) 755-3488 Contact: Betty Yarmon If media placement matters to you, learn all about PARTYLINE-the media placement newsletter. For only $150 annually (52 issues) you will know what's wanted NOW by newspapers, magazines, radio & TV. Write for sample issues! PR News 7811 Montrose Road Potomac, MD 20854 (301) 340-2100 Fax: (301) 424-4297 Contact: Lisa Kelley Rainbow Media, Inc. 150 Fifth Ave., Suite 309 New York, NY 10011 (212) 366-1100 Fax: (212) 366-1467 * IABC Member Contact: Bobby Minter Why spend company or client resources producing publications yourself? Rainbow Media's custom publishing and communication services can save you time and money. We create and manage effective targeted communications to customers, prospects, employees--any audiences. It's what we do, it's all we do and we do it very well! When time equals money, learn how we save you both. Call (212) 366-1100. Tolland Marketing Group 104 East 25th Street New York, NY 10010 (212) 673-8461 Fax: (212) 673-8158 * IABC Member Contact: Andrew Corn Newsletter Services Communication Exchange Inc. P.O. Box 362 St. Thomas, ONT N5P 3V2 Canada (519) 633-1633 Fax: (519) 633-1633 * IABC Member Contact: Hemant R. Canaran Rita Mhley & Associates 6913 Keats Court Rockville, MD 20855 (301) 840-1454 Fax: (301) 977-0394 * IABC Member Contact: Rita Mhley Morrow & Associates 1254 Plains Road E., 2nd Floor Burlington, ONT L7S 1W6 Canada (416) 681-7111 Fax: (416) 681-7121 * IABC Member Contact: Robert J. Morrow Tolland Marketing Group 104 East 25th Street New York, NY 10010 (212) 673-8461 Fax: (212) 673-8158 * IABC Member Contact: Andrew Corn Newswires The Associated Press Information Services 50 Rockefeller Plaza New York, NY 10020 (212) 621-7952 (800) APCALL1 Contact: Steve Kahofer Be your own clipping service! Receive every AP story on your competitors, monitor relevant business developments, review important legislation and see what's being written about your peers around the country Subscribe to the Associated Press BusinessStream or one of AP's industry-specific AP alert services. Any AP service can be delivered direct to a PC or printer right in your office. Call for a free brochure. (800) APCALL1. Business Wire 44 Montgomery Street San Francisco, CA 94104 (415) 986-4422 Fax: (415) 788-5335 Contact: Lorry Lokey, President Michael Lissauer, Vice-President Medialink 708 Third Avenue New York, NY 10017 (212) 682-8300 Fax (212) 682-2370 * IABC Member Contact: Sanford Lerner, Marketing Photo Lab National Photo Service Incorporated 114 West Illinois Street Chicago, IL 60610 (312) 644-5211 Fax: (312) 644-6285 * IABC Member Contact: Alan Amberg Quality Photo Prints and Custom Lab * Economy-priced quantity black/white ($41 per 100 8x10) and color ($93 per 100 8x10) photo prints for PR releases, sales kits * Duplicate slides, computer-generated slides and transparencies * Murals-Duratrans/Duraflex * Rush service available in the U.S. Dedicated to the communication professional for over 40 years! Photographers Tim Andrews Photography 2565 Third Street #317 San Francisco, CA 94107 (415) 282-6644 Contact: Tim Andrews Craig Burleigh Photography 1960 Woodside Road Redwood City, CA 94061-3337 (415) 367-6838 Contact: Craig Burleigh Tom Burley Photography 309 E. 22nd Street North Vancouver, B.C. V7L 3C8 Canada (604) 980-7244 * IABC Member Contact: Tom Burley Joe Czop, Photographer Box 410177 San Francisco, CA 94141 (415) 359-4579 Contact: Joe Czop 14 years of specialization in Corporate Communications and Publications with a "knack" for capturing peoples' Best; my Studio or your World Location. Producing quality images for: Annual Reports, Multi-Media, Events, In-House Publications, Industrial, P.R. Punctual, exacting, passported with endless energy and a "go forward" Attitude. Enjoying what I do as a professional photographer. Jay Daniel Associates P.O. Box 1232 San Rafael, CA 94915 (415) 459-1495 Fax: (415) 459-3021 Contact: Jay Daniel Located 10 miles north of San Francisco, Jay Daniel photographs people in his large studio or on location. Recent annual reports for GATX Leasing and UCSF. Other corporate clients include: American Express, Firemans Fund, UC Press, Syntex Pharmaceuticals & Oakland A's. 35 mm., 120 & 4 x 5" formats. Call or Fax for mail out portfolio or stock listing. Eric Futran Photography 3454 North Bell Chicago, IL 60618-6002 (312) 525-5020 Fax: (312) 525-1305 * IABC Member Contact: Eric or Susan Futran Chicago and the Midwest Over 15 years of experience in providing photography to corporations. Portraiture, photojournalism, and facilities in color and black and white. Recent clients include: Allied Van Line, Allstate, Ameritech, Exxon, Hewlett Packard, IBM, Philip Morris, and United Air Lines. Portfolio sent on request. Member ASMP and IABC. John Gerstner 2819 Marquette Street. Davenport, IA 52804 (319) 386-0209 * IABC Member Contact: John Gerstner Ron Gould Studios 1609 North Wolcott Chicago, IL 60622 (312) 235-0157 Fax: (312) 384-8702 Contact: Ron Gould Richard Hirneisen, Photography 306 S. Washington Suite 218 Royal Oak, MI 48067 (313) 399-2410 Fax: (313) 548-7069 Contact: Richard Hirneisen Marc Longwood Photography 11553 Soda Springs Way Sacramento, CA 95670 (916) 635-0652 Fax: (916) 635-0652 Contact: Marc Longwood Lawrence Migdale Photography 23 Whitehall Drive Orinda, CA 94563 (510) 482-4422 Fax: (510) 482-4423 Contact: Lawrence Migdale Batista Moon Studio 10 Cielo Vista Drive Monterey, CA 93940 (408) 373-1947 Contact: Barbara Moon PAGE Imaging, Inc. 642 Fort Duquesne Blvd. Pittsburgh, PA 15222 (412) 281-7233 Fax: (412) 281-3431 Contact: Tom Naughton, President PhotoBureau, Inc. 60 E. 42 St. Room 1146 New York, NY 10165 (212) 779-4040 * IABC Member Contact: Joe Vericker We provide location photography in New York, and on a nationwide basis through our extensive network of professional photographers. We always provides fast turnaround, and have been in business over fourteen years, taking photos for corporate in-house newsletters, annual reports, publicity events, executive portraits, and special events. Sam Pierson Photography 1019 Forest Home Drive Houston, TX 77077-1013 (713) 497-3176 Fax: (713) 531-1995 * IABC Member Contact: Sam C. Pierson, Jr. Experienced, award-winner, photojournalist; 1992 IABC Gold Quill Merit Award Winner. Featuring corporate, industrial and environmental work for your brochures, annual report and in-house publications needs. I work on location, travel anywhere and give you pictures that promote your company's image and its people. Stock photos. Call for portfolio. Quicksilver Photography, Inc. 66 West Whittier St. Columbus, OH 43206 (614) 443-6530 Contact: Douglas R. Goff Jeff Rogers Photography, Inc. P.O. Box 368 Lexington, KY 40585 (606) 255-9917 * IABC Member Contact: Jeff Rogers Stephenson Productions 900 E. 1st Street #314 Los Angeles, CA 90012 (213) 617-2511 Fax: (213) 687-3596 * IABC Member Contact: Mark Stephenson Corporate V.I.P. ever call to rebuke you for sending an obnoxious, neurotic or otherwise incompetent photo nincompoop? CRINGE! Mark Stephenson WILL NOT EMBARRASS YOU! He is reliable, punctual, considerate, personable and thoroughly professional. WINNER 1991 GOLD QUILL for photo essay. Excellent PEOPLE on LOCATION. Complete DETAILED CAPTION information. J. Craig Sweat Photography 728 N. Hogan Spokane, WA 99202 (509) 534-8020 Fax: (509) 534-7715 * IABC Member Tommy Thompson, Photographer 3179 Peachtree Road, NE Suite 200 Atlanta, GA 30305 (404) 816-0750 Fax: (404) 842-0858 * IABC Member Contact: Tommy Thompson In his 22nd year as a professional photographer, Tommy Thompson has photographed hundreds of corporate, industrial, and institutional subjects nationally and internationally. Tommy specializes in location assignments that require creative problem solving and client-oriented decisions. Don Warfield Communications 508 Ross Avenue Gillette, WY 82716-4226 (307) 686-2909 Fax: (307) 686-2973 * IABC Member Contact: Don Warfield David Weintraub Photography 1728 Union Street, #105 San Francisco, CA 94123 (415) 931-7776 Fax: (415) 931-1410 * IABC Member Contact: David Weintraub Photo-Reporting Sickles Photo-Reporting Network Box 98 Maplewood, NJ 07040 (201) 763-6355 Fax: (201) 763-4473 Contact: Gus or Peter Sickles Our long-established nationwide & international network of photographers & reporters provides leading communicators with * on-location photography; * product application reports and interviews; * vintage stock photos. Our single source service is a dependable way to cover assignments all over the map at a savings in time and travel expense. Further information on request. Press Release Distribution Associated Release Service, Inc. 2 North Riverside Plaza Chicago, IL 60606 (312) 726-8693 Fax: (312) 726-8596 Contact: Frank Bruni Specialists in "press-ready" mat features to upscale suburban newspapers and in scripted or recorded releases -- in any format -- to radio and TV stations with usage reports. New "FastFax" service Faxes your release simultaneously to a handful or thousands of the 150,000 editors at the 40,000 U.S. & Canadian media updated daily in our database - by name! Call or write for free planning kit. Bacon's Information Inc. 332 S. Michigan Avenue Chicago, IL 60604 (800) 621-0561 (312) 922-2400 Fax: (312) 922-3127 Contact: Steve Pattengale Choose from over 175,000 media contacts by name from Bacon's daily-updated database of all daily and weekly newspapers, magazines, radio and TV stations, wire services, syndicated columnists, news services/syndicates and more! Comprehensive services include printing, photo reproduction/captioning, press kit assembly, personalized letters, Fax releases, and mailing labels. Media Distribution Services 307 West 36th Street New York, NY 10018 (800) MDS-3282 Fax: (212) 279-4800 * IABC Member Contact: Dan Cantelmo Jr., President The Most Complete, Current Media List Available: MD's exclusive Mediamatic [R] System enables you to reach 150,000 editors and other key contacts by name at the more than 40,000 print and broadcast media in the United States and Canada. Categorized by more than 2,500 classifications of editorial interest. Updated daily by a staff of 25 full-time researchers. MDS services include Fast-Fax and Targeter. Printing The Art Litho Company 1500 West Patapsco Avenue Baltimore, MD 21230 (800) 933-3204 Fax: (410) 355-3013 * IABC Member Contact: Mark A. Cincinato Banta Publications Group 908 North Elm Street, Suite 110 Hinsdale, IL 60521 (708) 323-9490 Fax: (708) 323-0782 Contact: Liz Downen, Marketing Coordinator Don't leave your printing to chance. Leave it to the experts at Banta Publications Group. Our manufacturing divisions specialize in the production of over 300 short- to medium-run business publications. We have the confidence of many fine associations such as Rocky Mountain Elk Foundation, Florists' Transworld Delivery, and American Society for Quality Control who leave their printing in our expert care. BCA Communication Group, Inc. P.O. Box 126 Brigantine, NJ 08203 (609) 441-8513 Fax: (609) 340-5031 * IABC Member Contact: William A. Cradle BCA Communication Group, Inc., is a full service, quality-oriented minority-owned communication company. We offer high-quality printing and communication services. A full range of services is available--from complete design and typsetting, camera and prep department--to a press room that features single and multicolor presses, foil stamping and embossing equipment and a complete bindery. Corporate Image 2134 E. Grand Avenue Des Moines, IA 50317 (800) 247-8194 Fax: (515) 262-3839 * IABC Member Contact: Julie Bunch or Greta DeKock Corporate Image is the business of making the ordinary extraordinary. We print binders, presentation folders, media kits, video and software packaging and custom direct mail pieces. As a specialized printer of presentation packaging, America's leading corporations and advertising agencies associate our name with quality work. FDI Services 4845 Governors Way Frederick, MD 21701 (301) 698-0404 Fax: (301) 698-0633 Contact: Todd King George Lithograph 650 Second Street San Francisco, CA 94107 (415) 397-2400 Fax: (415) 267-4626 * IABC Member Contact: Roberta Nichols The Graphics Group 2820 Taylor Street Dallas, TX 75226 (214) 749-2222 Fax: (214) 749-2252 * IABC Member Contact: John Cutler The Graphics Group is an innovative, full-service organization specializing in PostScript production and commercial printing. We operate 24 hours a day and are accessible by modem. Systems include Linotronic and Hell recorders, Screen drum scanners, Kodak Photo CD and Prophecy, PCS, electronic trapping, and Heidelberg Speedmaster and GTO-DI presses. Impression Makers Printing & Graphics 21 East Seventh Street Tempe, AZ 85281 (602) 967-2180 Fax: (602) 966-3588 Contact: Ron Hischier Kennedy Printing Co. 1631 Broad Avenue Findlay, OH 45840 (419) 422-1802 Fax: (419) 422-3076 * IABC Member Contact: Beth B. Heck Modern Graphics, Inc. 44 Montgomery, Ste, 500 San Francisco, CA 94104 (415) 955-0510 Fax: (415) 546-7518 * IABC Member Contact: Ally Hanson 110 East 59th Street New York, NY 10022 (212) 319-3700 Fax: (212) 223-4911 * IABC Member Contact: Chyna Sinclear A national brokerage with international sources. We will do all or part of your print projects. We specialize in catalogues, brochures, magazines and publications. High quality within your budget. PRE-PRESS: Linotronic, Sci-tex PRINTING: 1 to 6 color, web and sheet-fed BINDING: All types PAGE Imaging, Inc. 642 Fort Duquesne Blvd. Pittsburgh, PA 15222 (412) 281-3431 Fax: (412) 281-3431 Contact: Tom Naughton, President Publications Consulting Funk-Luetke 405 Madison Avenue Toledo, OH 43604 (419) 241-1244 Fax: (419) 241-5210 * IABC Member Contact: Judith Kehrle, ABC Stratton Publishing & Mktg. 2800 Shirlington Road, #706 Arlington, VA 22206 (703) 998-2534 Fax: (703) 379-4561 Contact: Debra J. Stratton Stratton Publishing & Marketing, Inc. are communication specialists, with a proven track record of launching new magazines, repositioning existing publications, and improving marketing and ad sales approaches. Services include: Publication audits; business plans and feasibility studies; readership and market studies; editorial/graphic reviews; customized consultations; turnkey publication management; and more. Publications Services Philip Johnson Associates, Inc. 12 Arrow St. Cambridge, MA 02138 617) 492-5899 Fax: (617) 661-1530 * IABC Member Contact: Rustam Booz We specialize in developing newsletters and magazines for corporations and professional organizations. Capabilities includes complete editorial and design services, publications research, database development, and distribution. We have expertise in the photographic, computer, medical technology, financial, and insurance industries. Please call to receive a reprint of our article, How to Build a Newsletter Into Young Marketing Plan. Rainbow Media, Inc. 150 Fifth Ave., Suite 309 New York, NY 10011 (212) 366-1100 Fax: (212) 366-1467 * IABC Member Contact: Bobby Minter When creativity, quality, professional service, rapid turnaround and individual attention really count, count on Rainbow Media's custom publishing services. We create and manage effective targeted communications to customers, prospects, employees -- any audience. It's what we do, it's all we do and we do it very well! When time equals money, learn how we save you both. Call (212) 366-1100. Publication Management Inc. 4350 DiPaolo Center Glenview, IL 60025 (708) 699-1706 Fax: (708) 699-1703 Contact: Hugh Morgan Public Relations Consulting Deborah Gordon Public Relations, Inc. 180 N. Michigan #401 Chicago, IL 60601 (312) 372-0771 Fax: (312) 372-1409 * IABC Member Contact: Deb Gordon J & J Consulting P.O. Box 361 Castle Rock, CO 80104 (303) 660-5939 Fax: (303) 660-9539 * IABC Member Contact: Jennifer Heinly Restivo Communications Group 107 S. West Street Suite 199 Alexandria, VA 22314-2824 (703) 461-0767 * IABC Member Contact: P. Restivo Semel/Kaye & Co. Inc. 1200 Shermer Road Suite 300 Northbrook, IL 60062-4541 (708) 564-8860 Fax: (708) 480-9680 * IABC Member Contact: Richard L. Kaye Sheila Sloan Public Relations, Inc. 30200 Telegraph Road Bingham Farms, MI 48025 (313) 646-2310 Fax: (313) 646-2051 * IABC Member Contact: Sheila Sloan Spectrum Communications 950 Milwaukee Ave., Ste. 307 Glenview, IL 60025 (708) 298-9030 Fax: (708) 298-2486 * IABC Member Contact: Norwin A. Merens We offer a complete spectrum of services -- creative design, production and copywriting on ads, annual reports, brochures, newsletters and other publications. Spectrum Communications also provides public relations counsel, special event and trade show planning to corporations, organizations and individuals. Public Relations Firms Blades & Associates 6700 Antioch, Suite 260 Shawnee Mission, KS 66204 (913) 236-5322 Fax: (912) 236-4975 * IABC Member Barb Powell or Becky Blades Creamer Dickson Basford 1000 Turks Head Building Providence, RI 02903 (401) 456-1555 Fax: (401) 456-1538 Funk-Luetke 405 Madison Avenue Toledo, OH 43604 (419) 241-1244 Fax: (419) 241-5210 * IABC Member Contact: Judith Kehrle, ABC Gibbs & Soell, Inc 2323 Timber Shadows Drive Kingwood, TX 77339 (713) 358-2804 Fax: (713) 358-8486 * IABC Member Contact: Joe Lilli Gibbs & Soell is an independent public relations agency. We're affiliated with no advertising agency or media conglomerate. Quality public relations is our principal product. Based in New York City, we also have offices in White Plains, NY; Raleigh, Chicago, Carmel and Houston. Call us if we can be of service. Ketchum Public Relations 1133 Avenue of the Americas New York, NY 10036 (212) 536-8856 Fax: (212) 768-2152 * IABC Member Contact: Sharyn Lerner Ketchum Public Relations is a full-service agency with a mission to develop and implement strategic, creative and measurable communications programs that help clients attain their business objectives. The agency ranks among the top ten PR firms, with offices in Atlanta, Chicago, Dallas, Los Angles, New York, Philadelphia, Pittsburgh, Sacramento, San Francisco, Washington, Berlin, London, Milan, Munich, Paris and Tokyo. Anne Klein & Associates, Inc. 533 Fellowship Road, Suite 250 Mt. Laurel, NJ 08054 (609) 778-0380 Fax: (609) 778-9284 * IABC Member Contact: Linda Pollock, V.P. Michael J. London & Associates 15 Lake Avenue Trumbull, CT 06611 (203) 261-1549 Fax: (203) 459-1032 * IABC Member Contact Michael London Pierpont Communications 2121 Sage Road Suite 380 Houston, TX 77056 (713) 297-9540 Fax: (713) 621-5392 * IABC Member Contact: Philip A. Morabito Restivo Communications Group 107 S. West Street Suite 199 Alexandria, VA 22314-2824 (703) 461-0767 * IABC Member Contact: P. Restivo Semel/Kaye & Co. Inc. 1200 Shermer Road Suite 300 Northbrook, Il 60062-4541 (708) 546-8860 Fax: (708) 480-9680 * IABC Member Contact: Richard L. Kaye Sheila Sloan Public Relations, Inc. 30200 Telegraph Road Bingham Farms, MI 48025 (313) 646-2310 Fax: (313) 646-2051 * IABC Member Contact: Sheila Sloan Skutski & Associates 100 First Avenue Pittsburgh, PA 15222 (412) 281-5656 Fax: (412) 281-1993 * IABC Member Contact: Sharon Yeager Visible Ink Incorporated 40 Holly Lane East Hills, NY 11577 (516) 621-2445 (800) 358-0682 Fax: (516) 484-7154 * IABC Member Contact: Sheldon L. Tarakan, President Visible Ink is a PR firm specializing in the not-for-profit sector. From basic newsletters and brochures to sophisticated fund-raising campaigns, to organizational development and board training, VI provides a full range of PR and corporate identity services to disabilities and human services organizations, charitable groups, and educational institutions. L.C. Williams & Associates, Inc. Two Prudential Plaza 180 North Stetson Avenue, Suite 1500 Chicago, IL 60601 (800) 837-7123 Fax: (312) 565-1770 * IABC Member Contact: Louis C. Williams, ABC, APR, president A full-service public relations/communications counseling firm with resources in strategic planning, program implementation, measurement and evaluation, and training. We pride ourselves on bringing more than technical strengths to our client relationship. We have no "standard" way of dealing with a problem. Each program is based on individual client needs and goals. Public Speakers Blue Streak/A Communications Company 1817 Hillcrest Rd. Suite 42 Los Angeles, CA 90068 (213) 874-3335 Fax: (213) 851-8580 * IABC Member Contact: Aviva Diamond, President (Please see full listing under Media Training) Capital Speakers Inc. 655 National Press Building Washington, DC 20045 (202) 393-0772 Fax: (202) 393-1418 * IABC Member Contact: Phyllis Corbitt McKenzie, President With contacts worldwide, we can bring virtually any speaker to any meeting location. Or let us suggest a well-known personality or a little-known expert to meet your special program and budget needs. Our experienced staff will give you the prompt, efficient personalized service that has become our trademark. Greater Talent Network, Inc. 150 Fifth Avenue New York, NY 10011 (212) 645-4200 Fax: (212) 627-1471 Contact: Don R. Epstein James E. Hunt & Assoc. Public Communication Counselors 31 Lake Valley Road Morristown, NJ 07960 (201) 267-5374 * IABC Member Contact: Jim Hunt, President Restivo Communications Group 107 S. West Street Suite 199 Alexandria, VA 22314-2824 (703) 461-0767 * IABC Member Contact: P. Restivo Research Adams Research Inc. 1200 N. Nash Street, Suite 810 Arlington, VA 22209 (703) 522-2020 Fax: (703) 522-2021 Contact: Frank Turek The Adams Research team will maximize the effectiveness of your external messages. Our specialities include: * Opinion Surveys -- Track Attitudes of your target audiences. * Annual Report Research -- Polish your annual report to instill investor confidence. *Focus Groups -- Test your messages, speeches, publications, advertisements. * Crisis Research -- Overnight surveys and overnight focus groups. Research Services Readex 140 Quail Street St. Paul, MN 55115 (612) 426-3221 Fax: (612) 426-3800 * IABC Member Contact: Tom Daniels Specialists in mail surveys custom-designed to meet your internal and external communication research needs. Measure and evaluate your current programs and gain insight into your future projects. Turnkey service from questionnaire design to written and graphical presentation of results. Study types include employee and customer publications, annual reports, demographic surveys and more. L.C. Williams & Associates, Inc. Two Prudential Plaza 180 North Stetson Avenue, Suite 1500 Chicago, IL 60601 (800) 837-7123 Fax: (312) 565-1770 * IABC Member Contact: Dennis Corrigan, Ph. D., vice president For strategic communications audits, readership and customers satisfactions surveys, marketing research, or nay king of corporate or association studies, we create measurement techniques to meet your needs. We conduct management interviews and focus groups, design questionnaires, and provide statistical analysis and counsel to help you reach decisions and prove results. Satellite Media Tours DWJ Television 16 East 65th Street New York, NY 10021 (212) 772-6600 Fax: (212) 772-6715 * IABC Member Contact: Maureen McPhilmy Medialink 708 Third Avenue New York, NY 10017 (212) 682-8300 Fax (212) 682-2370 * IABC Member Contact: Sanford Lerner, Marketing Worldwide Television News Productions 1995 Broadway New York, NY 10023 (212) 362-4440 Fax: (212) 496-1269 Contact: Mark Saferstein Worldwide Television News Productions is the recognized leader in international Business Television. Primarily owned by Capital Cities/ABC, we are communications experts serving the commercial, corporate and broadcast sectors. The range of our international services includes: video teleconferencing; camera crews; production facilities; transmission services; satellite media tours and video news releases. Seminars/Workshops Baber & Associates 13422 W. 80th Terrace Lenexa, KS 66215 (913) 894-4212 Fax: (913) 888-6651 * IABC Member Contact: Anne Baber, ABC Blue Streak/A Communications Company 1817 Hillcrest Rd. Suite 42 Los Angeles, CA 90068 (213) 874-8580 Fax: (213) 851-8580 * IABC Member Contact: Aviva Diamond, President (Please see full listing under Media Training) James E. Hunt & Assoc. Public Communication Counselors 31 Lake Valley Road Morristown, NJ 07960 (201) 267-5374 * IABC Member Contact: Jim Hunt, President Lou Williams Seminars Two Prudential Plaza 180 North Stetson Avenue, Suite 1500 Chicago, IL 60601 (800) 837-7123 Fax: (312) 565-1770 * IABC Member Contact: Betty Z. Morse, vice-president Lou Williams Seminars is the largest private producer of public relations and communications seminars in North America. We offer state-of-the-art training in public relations, public affairs, research, media training, marketing design for desktop publishing and internal communication. In addition to our seminar series, we also customize seminars for individual organizations. Julie Ann McGovern 205 E. North Ave. Elmhurst, IL 60126 (708) 941-1741 Fax: (708) 941-1741 * IABC Member Contact: Julie Ann McGovern Speech Writers Ralph Cohen 3220 Hackett Avenue Long Beach, Ca 90808 (310) 429-8566 Fax: (310) 429-7215 * IABC Member Contact: Ralph Cohen Hoffman Creative, Inc. 18 Taylor Place St. Louis, MO 63108 (314) 367-0502 (314) 367-3710 * IABC Member Contact: Arthur Hoffman James E. Hunt & Assoc. Public Communication Counselors 31 Lake Valley Road Morristown, NJ 07960 (201) 267-5374 * IABC Member Contact: Jim Hunt, President Garrett Patterson 11 Grosvenor Ave. Ottawa, ONT KIS4R8 Canada (613) 730-4900 Fax (613) 730-4901 * IABC Member Contact: Garrett Patterson One of the most experienced specialists in the business, I have written hundreds of speeches for political leaders and senior executives, addressing national and international audiences. Subjects: international trade, manufacturing, services, marketing, human resources, research, technology -- all aspects of business and public policy. For fast, reliable, expert help, call me. Stock Photography FPG International 32 Union Square East New York, NY 10003 (212) 777-4210 Fax: (212) 995-9652 * IABC Member Contact: Mailine Swildens FPG International is one of the world's oldest, largest and most respected stock photography agencies, offering a resources of over 6 million contemporary and historical images to a broad range of clients in the creative community worldwide. FPG's files are partly represented in a series of exceptional photography catalogs, available free of charge to (future) clients. FPG also offers a CD-catalog. John Gerstner 2819 Marquette Street. Davenport, IA 52804 (319) 386-0209 * IABC Member Contact: John Gerstner Sam Pierson Photography 1019 Forest Home Drive Houston, TX 77077-1013 (713) 497-3176 Fax: (713) 531-1995 * IABC Member Contact: Sam C. Pierson, Jr. Stock Photography -- 40s and 50s Photo Archives Sickles Photo-Reporting Network Box 98 Maplewood, NJ (201) 763-6355 Fax: (201) 763-4473 * IABC Member Contact: Gus or Peter Sickles Total Quality Communications Skutski & Associates 100 First Avenue Pittsburgh, PA 15222 (412) 281-5656 Fax: (412) 281-1993 * IABC Member Contact: Sharon Yeager Training Blue Streak/A Communications Company 1817 Hillcrest Rd. Suite 42 Los Angeles, CA 90068 (213) 874-3335 Fax: (213) 851-8580 * IABC Member Contact: Aviva Diamond, President (Please see full listing under Media Training) James E. Hunt & Assoc. Public Communication Counselors 31 Lake Valley Road Morristown, NJ 07960 (201) 267-5374 * IABC Member Contact: Jim Hunt, President Media Strategy Training Center, Inc. 343 West Erie Street, Suite 220 Chicago, IL 60610 (312) 944-7398 Fax: (312) 944-7785 * IABC Member Contact: Barbara Silk MSTC offers a Public Speaking/Presentation Skills Training that focuses on content and delivery. Trainees learn and practice how to incorporate the principles of conversational writing into their style and how to create effective visual aids. One graduate claims, "My presentation was a great success ... our firm's identity was enhanced." Translation Services International Contact, Inc. 1970 Broadway, Suite 315 Oakland, CA 94612 (510) 836-1180 Fax: (510) 835-1314 * IABC Member Contact: Carla Itzkowich Providing PRODUCTION and ADAPTATION services in print, audio and video in 35+ languages for 10 successful years. Our reputation is based on native speakers' unique knowledge of the language/culture of the target group coupled with thorough implementation of US commercial practices. An MWBE serving most corporations doing business in foreign languages. Iverson Language Associates, Inc. P.O. Box 93306 1661 N. Farwell Avenue Milwaukee, WI 53203 (53202) (414) 271-1144 Fax: (414) 271-0144 * IABC Member Contact: Steven P. Iverson Language Services International, Inc. 26555 Carmel Rancho Blvd. 5B Carmel, CA 93923 (408) 626-1793 Fax: (408) 626-1799 Contact: Wilhelm K. Weber, President Spectrum Multilanguage Communications 225 West 39th Street New York, NY 10018 (212) 391-3940 Fax: (212) 921-5246 Contact: Len Simon YAR Communications 1799 Old Bayshore Hwy., Suite 210 Burlingame, CA 94010 (415) 692-6504 Fax: (415) 692-6505 * IABC Member Contact: Martha Ferro Geller YAR Communications is the complete resource for global marketing support. Conversion of marketing literature, technical publications and other printed materials. Translation, typesetting, desktop publishing capabilities, in 80 languages. Dubbing of audiovisuals, production support. Over 17 years of experience, serving more than 75% of the Fortune 500. Video Conferencing Yonchenko Communications 432 North Canal Street, Suite 20 South San Francisco, CA 94080 (415) 952-0123 Fax: (415) 952-0264 Contact: Michael Yonchenko, Brent Oswald Video News Release Services Coarc Video P.O. Box 2, Route 217 Mellenville, NY 12534 (800) 888-4451 Fax: (518) 672-4048 Contact: Ed Helfer DWJ Television 16 East 65th Street New York, NY 10021 (212) 772-6600 Fax: (212) 772-6715 * IABC Member Contact: Maureen McPhilmy Restivo Communications Group 107 S. West Street Suite 199 Alexandria, VA 22314-2824 (703) 461-0767 * IABC Member Contact: P. Restivo Medialink 708 Third Avenue New York, NY 10017 (212) 682-8300 Fax (212) 682-2370 * IABC Member Contact: Sanford Lerner, Marketing VNR-1 Video Public Relations 5639 Wembley Downs Arlington, TX 76017 (817) 784-9920 Fax: (817) 468-9894 Contact: Michele JuVette Washington Independent Productions Inc. 400 North Capitol Street N.W.#183 Washington, DC 20001 (202) 638-3400 Fax: (202) 737-1383 Contact: Susan Stolov Worldwide Television News Productions 1995 Broadway New York, NY 10023 (212) 362-4440 Fax: (212) 496-1269 Contact: Mark Saferstein Video Production Beach Associates 370 N. Washington Street Falls Church, VA 22046 (703) 536-0444 Fax: (703) 536-2353 * IABC Member Contact: Jane Bergamin Award-winning communications strategies, media consultants, program producers and special events producers, nationally and internationally for Corporate Videos, VNRs, videoconferencing, awards ceremonies, special events, and business television services. Services: consultation, program planning, production management, director services, talent coaching, media training, research, script writing, graphic design, set design and construction. Benchmark Communications, Inc. 5353 W. Alabama, Ste. 206 Houston, TX 77056 (713) 840-0990 Fax: (713) 840-9767 * IABC Member Contact: Gail Borden Blue Sky Communications, Inc. P.O. Box 1522 Columbia, MO 65205 (314) 874-2253 Fax: (314) 449-8499 * IABC Member Contact: David J. McAllister Coarc Video P.O. Box 2, Route 217 Mellenville, NY 12534 (800) 888-4451 Fax: (518) 672-4048 Contact: Ed Helfer Color Film Corp. Video Duplication Division 770 Connecticut Ave. Norwalk, CT 06854 (203) 866-2711 Fax: (203) 854-3526 Contact: Scott Denham Color Film is a full service video duplication company offering duplication to all formats, standards conversion and Macrovision copy protection. Color Film can also provide generic as well as customized packaging. A full range of fulfillment services are available including drop shipment of corporate training programs as well as video releases. Crews Control Corporation 2329 Nees Lane Silver Spring, MD 20905 (800) 545-CREW (301) 236-0100 Fax: (301) 236-0011 * IABC Member Contact: Andrea Keating DWJ Television 16 East 65th Street New York, NY 10021 (212) 772-6600 Fax: (212) 772-6715 * IABC Member Contact: Maureen McPhilmy DWJ, a 23 year old broadcast PR company, specializes in VNRs, satellite packages, employee video and marketing tapes. The firm, with 48 full-time and five part-time employees in three cities, handles all phases of production and distribution in-house. The company produces more than 100 VNRs and satellite packages a year, along with many employee, sales, marketing and image tapes of corporate use. Funk-Luetke 405 Madison Avenue Toledo, OH 43604 (419) 241-1244 Fax: (419) 241-5210 * IABC Member Contact: Judith Kehrle, ABC Gibbs & Soell, Inc 2323 Timber Shadows Drive Kingwood, TX 77339 (713) 358-2804 Fax: (713) 358-8486 * IABC Member Contact: Joe Lilli The Gotham Group 51 Morris Avenue Manasquan, NJ 08736-3521 (908) 223-1316 Fax: (908) 223-3981 Contact: Dennis Maneri Iverson Language Associates, Inc. P.O. Box 93306 1661 N. Farwell Avenue Milwaukee, WI 53203 (53202) (414) 271-1144 Fax: (414) 271-0144 * IABC Member Contact: Steven P. Iverson Main Street Productions, Inc. 1300 W. Main Street Richmond, VA 23220 (804) 359-3937 Fax (804) 353-2669 * IABC Member Contact: Kathryn Gray Media Concepts 1052B North Fifth Street San Jose, CA 95112 (408) 288-8010 Fax: (408) 288-8086 * IABC Member Contact: Kristell Mazzuco Media One Communications Limited 300, 700 6 Ave S.W. Calgary, Alberta T2P 0T8 Canada (403) 264-9111 Fax: (403) 265-7571 * IABC Member Contact: Peter Temple Media Strategy, Inc. 343 West Erie Street, Suite 220 Chicago, IL 60610 (312) 944-7398 Fax: (312) 944-7785 * IABC Member Contact: Barbara Silk Media Strategy, Inc. (MSI) staff, comprised of award-winning former radio/TV reporters and producers, creates videotape, audiotape or slide programs, PSAs and video/audio news releases. MSI productions meet clients' training and marketing needs. MSI's professional experience creates products the media airs at a price the client can afford. Merrill Video 2450 Embarcadero Way Palo Alto, CA 94303 (415) 494-1529 Fax: (415) 494-7219 Contact: Joan Merrill, Owner MG Productions 216 East 45th Street New York, NY 10017 (212) 682-4725 Fax: (212) 818-0627 Contact: Margie Goldsmith, President Production Masters, Inc. (PMI) 321 First Avenue/834 North 7th Avenue Pittsburgh/Phoenix, PA/AZ 15222/85007 (412) 281-8500 Fax: (412) 391-7529 * IABC Member Contact: Ruth Sanders Rase Video Bill Rase Productions, Inc. 955 Venture Court Sacramento, CA 95825 (916) 929-9181 Fax: (916) 929-4751 * IABC Member Contact: Esther Marcroft, Production Mgr. Restivo Communications Group 107 S. West Street Suite 199 Alexandria, VA 22314-2824 (703) 461-0767 * IABC Member Contact: P. Restivo RMD & Associates, Inc. 214 State Road Media, PA 19063 (215) 566-3799 Fax: (215) 891-0348 * IABC Member Contact: Richard D'Anjolell An award winning communications firm specializing in video program producing, customized computer-graphics and executive media training. Extensive experience in packaging programs for marketing and sales support, education and training, and new product introduction and policy initiatives. Creative services, consulting and production for video news releases and programs, video conferences and special events coverage, and documentaries. Sonoma Video Production 405-A West College Avenue Santa Rosa, CA 95401 (707) 579-3902 Fax: (707) 544-0499 Contact: Craig Little, Vice-President Videotransform, Inc. 2450 Embarcadero Way Palo Alto, CA 94303 (415) 494-1529 Fax: (415) 494-7210 Contact: Joan Merrill, Operations Manager Visions West 3102 Maple, Suite 230 Dallas, TX 85201 (214) 979-0184 Fax: (214) 979-0187 * IABC Member Contact: Dave Gardner Yonchenko Communications 432 North Canal Street, Suite 20 South San Francisco, CA 94080 (415) 952-0123 (415) 952-0264 Contact: Michael Yonchenko, Brent Oswald Writers Baxter Ink #3-766 W. 7th Avenue Vancouver, BC V5Z 1B8 Canada (604) 872-1164 Fax: (604) 875-1787 * IABC Member Contact: Susan Baxter CC Communications 3935 E. Broadway #323 Long Beach, CA 90803 (310) 434-8906 Fax: (310) 434-3894 Contact: Chris Smith Gibbs & Soell, Inc 2323 Timber Shadows Drive Kingwood, TX 77339 (713) 358-2804 Fax: (713) 358-8486 * IABC Member Contact: Joe Lilli The Haas Group 120 East 56th Street (#630) New York, NY 10022 (212) 308-7632 Fax: (212) 308-7634 * IABC Member Contact: Peter Haas For sharp writing that communicates and connects with your audiences. Booklets and brochures, speeches and scripts, public relations and marketing materials, communication counseling and coaching. Our background includes blue-chip corporate staff experience, university teaching, and IABC/PRSA workshop leadership. Solid examples on request. Diana Hall 294 Ely Court San Jose, CA 95123 (403) 578-8125 Fax: (408) 578-8125 * IABC Member Contact: Diana Hall Freelance copywriting and editorial services for both internal and external communication projects. Services range from providing copy to managing projects from concept through final production: * brochures * feature articles * backgrounders, executive bios * data sheets * newsletters * news releases * speeches, presentations * product announcements * proposals * testimonials, profiles * technical papers, reports * direct mail Kunigis Communications Inc. 49 Woodcrest Circle Milton, VT 05468 (802) 893-7542 Fax: (802) 893-6174 * IABC Member Contact: Allan Kunigis I can write or edit your message for any audience -- internal or external. I'm quick, effective and reasonably priced. I do: * Magazine feature writing * Newsletter editing * Employee communication * Marketing newsletters * Editorial supplements * Brochures * Speeches Also, seminars on: * Writing * Editing * Publication management 12 years experience. International client reference available. Lambert Communications, Inc. 1630 Rayanne Drive Richmond, VA 23235 (804) 745-1596 *IABC Member Contact: Robert P. Lambert, ABC Margo MacInnes 16308 Relindo Court San Diego, CA 92128 (619) 673-9176 * IABC Member Contact: Margo MacInnes Mary Fran McQuade 113 Bellefair Ave. Toronto, ONT M4L 3T7 Canada (416) 698-2430 Fax: (416) 698-2150 * IABC Member Contact: Mary Fran McQuade Medical Writer 37 Sherbrook Drive Smithtown, NY 11787 (516) 265-7623 * IABC Member Contact: Barbara Scherr Trenk Julie Ann McGovern 205 E. North Ave. Elmhurst, IL 60126 (708) 941-1741 Fax: (708) 941-1741 * IABC Member Contact: Julie Ann McGovern Have a great story to tell? Consider me your Chicago connection! I can write about anything -- including translating technical ideas for nontechnical audiences -- and always deliver a vibrant, insightful piece. Expertise in ... * Employee communication * Newsletters -- planning, writing, editing and production coordination * Features, profiles, wellness articles * Company histories/research * Writing workshops for non-writers Restivo Communications Group 107 S. West Street Suite 199 Alexandria, VA 22314-2824 (703) 461-0767 * IABC Member Contact: P. Restivo Marilyn Taber Direct Mail 510 Greenwich Street Petaluma, CA 94954 (707) 763-6113 Fax: (707) 763-6022 * IABC Member Contact: Marilyn Taber Wordwatch -- Corporate Writing Consultants 1776 Maryland Birmingham, MI 48009 (313) 645-9040 Fax: (313) 258-5566 * IABC Member Contact: Judy Goldwasser Wet Ink 10112 Fair Oaks Blvd. Suite 5 Fair Oaks, CA 95628 (916) 967-7767 Fax: (916) 965-3328 * IABC Member Contact: Janice I. Smith Alphabetical List Information in this listing was compiled from material supplied to IABC by individual members. Accredited Business Communicators are indicated by ABC. Numbers appearing on the second line indicate type of industry. Some members indicated more than one type, and the one that appeared to be prevalent was chosen. Others, who did not indicate a type, were supplied with one, Members' address information is accurate as of September 30,1992. If you have sent in an address change since then, there's no need to send a duplicate. Types of business or organization (01) Advertising (02) Aerospace (03) Agriculture (04) Audiovisual (05) Automotive (06) Chemical (07) Computers/related products (08) Construction (09) Design (10) Education (11) Engineering (12) Finance/Banking (13) Foods/Beverage (14) Graphic Arts/Printing (15) Hotel/Lodging (16) Insurance (17) Manufacturing (18) Medical/Healthcare (19) Metals/Mining (20) Petroleum (21) Pharmaceutical (22) Photography (23) Professional Services, non-communication/ PR related (24) Public Relations (25) Publishing (26) Real Estate (27) Retail Sales (28) Transportation (29) Communication Utility (30) Water/Power/Gas/ Electricity Utility (31) Other (32) Educator A AALTO, Ritva A. (31) AALTO TIMES 154 King Edward Ave. Toronto, ON M4C 5J8 Canada (416) 696-0037 Fax: (416) 696-7158 AARONSON, Stephen R. DIVISION MGR. (29) AT&T 295 N. Maple Ave., Rm. 2227H1 Basking Ridge, NJ 07920 USA (201) 221-8883 Fax: (201) 221-8172 ABAR ABAR - Advanced Battery Acquisition Radar ABAR - Alternate Battery Acquisition Radar, Sharon PR MGR. (26) GRUBB & ELLIS 500 North State College Blvd. Ste. 100 Orange, CA 92668 USA (714) 937-0881 Fax: (714) 937-1388 ABAYA, Eleanor MGR., ADVER. & MEDIA REL. (30) THE CONSUMERS GAS COMPANY LTD. P.O. Box 650 Scarborough, ON M1K 5e3 Canada (416) 495-5691 Fax: (416) 495-8350 ABBOTT, Denis DIR. OF COMM. (18) NEWFOUNDLAND MEDICAL ASSOC. 164 McDonald Drive St. John's, NF A1A 4B3 Canada (709) 726-7424 Fax: (709) 726-7525 ABBOTT, Laura M. PR MGR. (29) AT&T 1301 Ave. of the Americas AT&T Room 3008 New York, NY 10019 USA (212) 841-4710 Fax: (212) 841-4716 ABDALLAH, Angela SR. COMM. COORD. (31) AMWAY OF CANADA, LTD. 3897 Exeter Rd., Box 5706 London, ON N6A 4S5 Canada (519) 685-7715 Fax: (519) 685-7832 ABEL, A. Kathleen, ABC EDITOR (20) SHELL OIL COMPANY 10B28 P.O. Box 20329 Houston, TX 77225 USA (713) 795-3582 Fax: (713) 795-3621 ABELSOHN, Julie (31) 147 Havelock St. Toronto, ON M6H 3B7 Canada ABENDROTH, Rosemary VP (12) FEDERAL HOME LOAN BANK OF PITTSBURGH 20 Stanwix St. One Riverfront Center Pittsburgh, PA 15222 USA (412) 288-2830 Fax: (412) 288-2861 ABERLE, Kathryn A. MGR. CORP. COMM. (29) BC TEL 5 - 3777 Kingsway Burnaby, BC V5H 3Z7 Canada (604) 432-4768 Fax: (604) 436-2240 ABNEY, Cynthia K. EDITOR (06) EXXON CHEMICAL AMERICAS P.O. Box 4004 Baytown, TX 77522 USA (713) 425-5231 Fax: (713) 425-2941 ABOOD, John M. PUBL. ADMIN. (30) PUBLIC SERVICE ELECTRIC & GAS CO. P.O. Box 236 Hancocks Bridge, NJ 08038 USA (609) 339-1007 Fax: (609) 339-1489 ABOOD, Mary E. DIR. CORP. COMM. (31) ADVANSTAR COMMUNICATIONS, INC. 7500 Old Oak Blvd. Cleveland, OH 44130 USA (216) 826-2804 Fax: (216) 891-2791 ABOUTOK, Adele E. SR. STAFF WRITER (30) G.P.U. NUCLEAR CORP. 1-Upper Pond Rd. Parsippany, NJ 07054 USA (201) 316-7702 Fax: (201) 316-7996 ABRAHAM, Brenda M. PR COORD. (17) HONEYWELL LTD. 155 Gordon Baker Rd. North York, ON M2H 3N7 Canada (416) 499-6111 Fax: (416) 490-3449 ABRAHAM, Susan EDITOR/WRITER (12) CIVIL SERVICE CO-OPERATIVE CREDIT SOCIETY LTD. 400 Albert St. Ottawa, ON K1R 5B2 Canada (613) 560-6351 Fax: (613) 560-0126 ABRAHAMSON, Debbi J. FREELANCE WRITER (31) 806 Columbian Oak Park, IL 60302 USA (708) 386-7175 Fax: (708)386-3257 ABRAM, Laura PROGRAM MGR. EMP. COMM. (31) NATIONAL SEMICONDUCTOR 2900 Semiconductor Dr. P.O. Box 58090 Santa Clara, CA 95052-8090 USA (408) 721-5541 ABRAMS, John H. MGR., CORP. MEDIA REL. (17) CORNING INCORPORATED Houghton Park Ab-01-13 Corning, NY 14831 USA (607) 974-8832 Fax: (607) 974-8551 ABRAN, Martin COMM, CONSULTANT (31) TOWERS PERRIN 1800 McGill College Ave. Montreal, QC H3A 3J6 Canada (514) 982-2048 Fax: (514) 982-9269 ABSHIER, Ann MGR. EMP. COMM. (17) BRIGGS & STRATTON CORP. P.O. Box 702 Milwaukee, WI 53201 USA (414) 259-5720 Fax: (414) 256-5155 ABUGOV, Nancy S. MGR. PUB. AFF. (12) ROYAL BANK OF CANADA 335 8th Ave. S. W. Calgary, AB T2P 1C9 Canada (403) 292-3372 Fax: (403) 292-3636 ACHLEMAN, Margaret E. MKTG. COMM. MGR. (24) W. S. SHAMBAN & COMPANY SEALS GROUP 2531 Bremer Dr. P.O. Box 176 Fort Wayne, IN 46801 USA (219) 749-9631 Fax: (219) 749-0066 ACKAWAY, Kathryne H. PUBLIC AFF. MGR. (29) GTE 151 Martin Luther King Blvd. Lexington, KY 40507 USA (606) 253-4408 Fax: (606) 253-4187 ACKER, J. Alex PROMO. WRITER (18) HAZELDEN FOUNDATION 1400 Park Ave. Minneapolis, MN 55404-1597 USA (612) 349-4289 Fax: (612) 339-5195 ACKERMAN, Brenda MNG. EDITOR (02) ROCKWELL INTERNATIONAL NORTH AMERICAN AIRCRAFT 201 N. Douglas St. El Segundo, CA 90245 USA (310) 414-1092 Fax: (310) 414-2677 ACKERMANN, Niel MGR. INT. REL. (19) GENMIN P.O. Box 61820 Marshalltown, 2107 South Africa (11) 376-2271 Fax: (11) 836-8414 ACKERSON, S. Lynn CONSULTANT (24) WYATT COMPANY 1500 K St., NW, Ste. 800 Washington, DC 20006 USA (202) 626-9406 Fax: (202) 626-9700 ACLY, Peter A. PRINCIPAL (24) PETER ACLY COMMUNICATIONS 1110 N. Old World Third St. Ste. 387 Milwaukee, WI 53203 USA (414) 347-7866 Fax: (414) 223-2767 ACOLATSE, Dena L. MGR. OF PUBL. (07) HEWLETT-PACKARD COMPANY 3155 Porter Dr. Bldg. 28AF Palo Alto, CA 94304 USA (415) 857-7054 ACOSTA, Claudia ADVER./COMMERCIAL MUSIC REP. (01) LP PRODUCTIONS P.O. Box 721458 Berkley, MI 480072-1458 USA (313) 546-5255 Fax: (313) 547-3552 ACOSTA, Lily A. SR. COM. REL. ASST. (17) SHELL OIL COMPANY 1205 River Rd. P.O. Box 10 Norco, LA 70079 USA (504) 465-6667 Fax: (504) 465-7248 ACRES, Trace R. MGR., COMM. (28) VANCOUVER PORT CORPORATION 1900-200 Granville St. Vancouver, BC V6C 2P9 Canada (604) 666-3226 Fax: (604) 666-8310 ACTIS, Ronald G. GROUP DIR. COMM. (05) GENERAL MOTORS CORPORATION AUTOMOTIVE COMPONENTS GROUP (901 Tower Dr. 4th Floor Troy, MI 48098 USA (313) 696-1039 ADACHI, Kelly OWNER (31) ADACHI ASSOCIATES 1090 Hermosa Rd. Pasadena, CA 91105 USA (818) 799-4824 Fax: (818) 799-2980 ADAM, Angel CLIENT SVCS. REP. (29) CANADA NEWS WIRE LTD. 10 Bay St., Ste. 914 Toronto, ON M5J 2R8 Canada (416) 863-9350 Fax: (416) 863-9429 ADAMS, Allison B. DIR., PR (24) FUQUA SCHOOL OF BUSINESS DUKE UNIVERSITY Towerview Drive Durham, NC 27708 USA (919) 660-7711 Fax: (919) 681-8025 ADAMS, Christina DEV. COMM. COORD. (31) NATIONAL RENEWABLE ENERGY LABORATORY 1617 Cole Blvd. Golden, CO 80401 USA (303) 231-7188 ADAMS, Diane M. COMM, COORD. (18) BAUSCH & LOMB INCORPORATED 42 E. Ave. P.O. Box 2020 Rochester, NY 14603-2020 USA (716) 338-5263 ADAMS, E.D. (24) DICKSON ADAMS ASSOCIATES PUBLIC RELATIONS 1199 Malvern Rd. Malvern, VIC, 3144 Australia (3) 822-9777 ADAMS, John T., III VP, PUBL. (23) SOCIETY FOR HUMAN RESOURCE MANAGEMENT 606 N. Washington St. Alexandria, VA 22314 USA (703) 548-3440 Fax: (703) 836-0367 ADAMS, Lisa EDITOR, STORE COMM (27) BLOCKBUSTER ENTERTAINMENT CORPORATION One Blockbuster, Plaza, 10th Fl Fort Lauderdale, FL 33301-1860 USA (305) 832-3861 Fax: (305) 832-3920 ADAMS, Loren L. PUBLICITY SPEC. (08) MARVIN WINDOWS & DOORS 2020 Silver Bell Rd. Eagan, MN 55122 USA (612) 452-3039 Fax: (612) 452-3074 ADAMS, Lynne E. COMM. REP. (30) ARIZONA PUBLIC SERVICE COMPANY 400 N. Fifth St. P.O. Box 53999, Station 8528 Phoenix, AZ 85072 USA (602) 250-2685 Fax: (602) 250-2419 ADAMS, Nancy A. COMM. EDITOR (16) INDIANAPOLIS LIFE INSURANCE COMPANY P.O. Box 1230 Indianapolis, IN 46206 USA (317) 927-6557 Fax: (317) 927-3518 ADAMS, Patricia A. DIR. OF COMM. AND PA (10) COUNCIL OF ONTARIO UNIVERSITIES 444 Yonge St., Ste 203 Toronto, ON M5B 2H4 Canada (416) 979-2165 Fax: (416) 979-8635 ADAMS, Stuart MEDIA RELATIONS COORD. (31) ED TEL #1106, 10044-108 St. Edmonton, AB T5J 3S7 Canada (403) 441-2216 Fax: (403) 423-0921 ADAMS, Yvonne (31) RR #1, Site V, Compartment 32 Bowen Island, BC V0N 1G0 Canada (604) 947-0939 ADAMS DAY, Julie PROFESSOR OF COMM. 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(31) INVESTORS MANAGEMENT GROUP, LTD. 418 Sixth Ave., Ste. 720 Des Moines, IA 50309 USA (515) 244-5426 Fax: (515) 244-2353 AEHL, Jim PR MGR. (13) OSCAR MAYER FOODS CORP. 910 Mayer Ave. Madison, WI 53704 USA (608) 242-6108 Fax: (608) 242-6108 AFIA-D'JAEN, Diane A. REG. DIR., CORP. & FIN. SVCS. (24) OGILVY & MATHER P.R. ASIA LTD. 8th Fl. Mount Parker House Taikoo Shing Hong Kong (852) 674-4610 AGLE, Dennis E., Jr. MKTG. COMM. (24) DIANA CLARK COMPANY 110 West C St., Ste. 909 San Diego, CA 92101 USA (619) 231-4943 AGNEW, Julianne L. EVENTS SPECIALIST/MR (16) NORTHWESTERN MUTUAL LIFE INSURANCE CO. 720 E. Wisconsin Ave. Milwaukee, WI 53202 USA (414) 299-1959 Fax: (414) 299-2463 AGNEW, Pam J. (19) GENMIN LTD. P.O. Box 61820 Marshalltown Johannesburg, 2107 South Africa (11) 376-2264 Fax: (11) 836-8414 AGUIRRE, Roberto (31) ZIMAT, S.C. Rio Churubusco 422 Col. del Carmen Coyoacan Mexico City, DF, 04100 Mexico (5) 554-8455 Fax: (5) 554-7075 AHAD, Gabriel COMM. OFFICER (28) REGIONAL MUNICIPALITY OF OTTAWA-CARLETON 111 Lisgar St. Ottawa, ON K2P 2L7 Canada (613) 560-2064 Fax: (613) 560-6068 AHERN, Patricia A. SR. COMM. ADMIN. (16) UNIGARD INSURANCE GROUP 15805 NE 24th Bellevue, WA 98008 USA (206) 644-5236 Fax: (206) 562-5256 AHERN, Shane COMM. CONSULTANT (31) CALIFORNIA COUNCIL FOR ENVIRONMENTAL & ECONOMIC BALANCE 100 Spear St., Ste. 805 San Francisco, CA 94105 USA (415) 512-7890 Fax: (415) 512-7897 AHLBERG, Elaine VP (12) CROSSMAR, INC. 111 Wall St., 15th Fl. Zone 9 New York, NY 10043 USA (212) 657-1790 Fax: (212) 657-1768 AHO, James E. MKTG. CONSULTANT (31) REGINA ECONOMIC DEVELOPMENT AUTHORITY 1870 Albert St. Regina, SK S4P 4B7 Canada (306) 522-0227 Fax: (306) 352-1630 AHO, Julie A. CONTACT EDITOR (30) MINNESOTA POWER 30 W. Superior St. Duluth, MN 55802 USA (218) 722-2641 Fax: (218) 723-3923 AIELLO, Cathy SR., MEDIA REL. SPEC. 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(07) SPL Private Bag X11 Rivonia, 2056 South Africa (11) 789-2740 Fax: (11) 803-7232 ALBERTSON, Brad SALES REP. (14) HILLSBORO PRINTING COMPANY 2442 Mississippi Ave. Tampa, FL 33629 USA (813) 251-2401 Fax: (813) 251-0831 ALBERTSON, Janelle R. PUBLIC INFORMATION COORD. (10) KANSAS STATE BOARD OF EDUCATION 120 S.E. 10th Ave. Topeka, KS 66612 USA (913) 296-3723 Fax: (913) 296-7933 ALBERTSON, Mark MGR. EMP. COMM. (07) AMDAHL CORPORATION 1250 E. Arques Ave. M/S 300 P.O. Box 3470 Sunnyvale, CA 94088-3470 USA (408) 746-8338 Fax: (408) 746-7289 ALBIN, Kathleen K. ASST. TO PRES./CEO, COMM. DEV. (18) GROUP HEALTH COOPERATIVE 521 Wall St., 3rd Fl. Seattle, WA 98121 USA (206) 448-5789 Fax: (206) 448-5844 ALBRECHT, Jeri C. CONSULTANT (31) TOWERS PERRIN 8300 Norman Center Dr. Ste. 600 Minneapolis, MN 55437-1097 USA (612) 897-3300 Fax: (612) 835-1437 ALBRECHT, Margaret M VP (31) C&B CONSULTING GROUP HERGET DIVISION 204 E. Lombard St. Baltimore, MD 21202 USA (301) 539-3500 ALBRECHT, Susan E. 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MKTG. COMM. SPEC. (16) SUN LIFE OF CANADA 9th Fl., 200 University Ave. Toronto, ON M5H 3C7 Canada (416) 595-7662 Fax: (416) 595-8398 ALDRIAN, A. Peter PRESIDENT (31) PROFESSIONAL MARKETING SERVICES 2071 N. Summit Milwaukee, WI 53202 USA (414) 277-1800 Fax: (414) 277-1820 ALDRICH, Leslie K. MKTG. COMM. MGR. (18) FLORIDA HOSPITAL 601 E. Rollins St. Orlando, FL 32803 USA (407) 897-1917 Fax: (407) 895-7895 ALDRIDGE, Derek A. CONSULTANT (23) A. FOSTER HIGGINS & CO., INC. 1301 E. 9th St., Ste. 1000 Cleveland, OH 44114 USA (216) 736-2017 Fax: (216) 736-2095 ALDY, Linda Ross MGR. EMP. COMM. (30) MISSISSIPPI POWER & LIGHT COMPANY P.O. Box 1640 Jackson, MS 39215 USA (601) 969-2329 Fax: (601) 973-3042 ALEXANDER, Cynthia COM. REL. MGR. (18) ST. FRANCIS HOSPITAL CENTER 1600 Albany Beech Grove, IN 46107 USA (317) 783-8300 ALEXANDER, Elizabeth G. COMM. REP. (17) STORAGE TECHNOLOGY CORPORATION 2270 S. 88th St. Louisville, CO 80028-4310 USA (303) 673-7300 Fax: (303) 673-5019 ALEXANDER, Grant MNG. DIR. 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(31) METROPOLITAN MILWAUKEE ASSOCIATION OF COMMERCE 756 N Milwaukee St. Milwaukee, WI 53202 USA (414) 273-3000 Fax: (414) 271-7753 ALLEN, Barbara PARTNER (01) ARFIN, ALLEN & ASSOCIATES 2181 Queen St. East Toronto, ON M4E 1E5 Canada (416) 698-5200 ALLEN, Cathy L PRODUCT EDUCATION DEV. SPEC. (31) TELESERVICES 2102 No. 117th Ave. IMS 5 Omaha, NE 68164 USA (402) 498-7841 Fax: (402) 498-7853 ALLEN, David A. VP, PUBLIC AND GOVT. AFF. (19) INCO LIMITED P.O. BOX 44, Royal Trust Tower Toronto Dominion Centre Toronto, ON M5K Canada (416) 361-7669 Fax: (416) 361-7736 ALLEN, David ASST. VP PR (18) TORONTO HOSPITAL 585 University Ave. Toronto, ON M5G 2L4 Canada (416) 340-4011 Fax: (416) 340-4896 ALLEN, David C. SECTION MGR., COMM. (17) INLAND STEEL COMPANY 3210 Watling St., (8-221) East Chicago, IL 46312 USA (219) 399-5430 Fax: (219) 399-2329 ALLEN, Deborah A. PUBL. MGR. (16) NATIONAL HEALTH INSURANCE COMPANY 1901 N. 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MERCER, INC. 200 Clarendon St. Boston, MA 02116 USA (617) 421-5613 Fax: (617) 421-5396 AVERY, Amy M. ASST. DIR. PR (18) MANCHESTER MEMORIAL HOSPITAL 71 Haynes St. Manchester, CT 06040 USA (203) 647-4752 Fax: (203) 647-6873 AVERY, Cam DIR. CORP. COMM. (30) BC GAS INC. 1066 West Hastings St. Vancouver, BC V6E 3A3 Canada (604) 443-6637 Fax: (60) 443-6683 AVERY, Jane C. PRESIDENT (20) AVERY ENTERPRISES P.O. Box 944 Wolfeboro, NH 03894-0944 USA (603) 569-4159 AVERY, Mary SR. COMM. DESIGNER (02) SUNDSTRAND CORPORATION 3381 Forestview Rd. Rockford, IL 61109 USA (815) 226-2655 Fax: (815) 226-2655 AVILA, Yvonne R. DIR. OF COMM. (28) PORT OF LONG BEACH 925 Harbor Plaza Long Beach, CA 90802 USA (213) 590-4121 Fax: (213) 495-4368 AVRAMIS, Dora PUB. AND PUBL. OFFICER (31) TORONTO PUBLIC LIBRARY 281 Front St. East Toronto, ON M5A 4L2 Canada (416) 393-7567 AWALT, Jeff SR. INVESTOR REL. REP. (20) MITCHELL ENERGY & DEVELOPMENT CORP. P.O. 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PUBLIC AFF. MGR. (31) BROOKHAVEN NATIONAL LABORATORY 35 Brookhaven Ave. Upton, NY 11973 USA (516) 282-2345 Fax: (516) 282-3368 BAKER, Amy PUB. AFF. ASST. (18) KAISER PERMANENTE MEDICAL CARE PROGRAM 410 N. Lakeview Ave. Anaheim, CA 92807 USA (714) 978-4689 Fax: (1\714) 978-4689 BAKER, Annie M. ACCT. SUPV. (24) HILL AND KNOWLTON, INC. 820 Mililani St., Ste. 400 Honolulu, HI 96813 USA (808) 521-5391 Fax: (808) 537-6836 BAKER, Carole L. DIR. OF MKTG. (31) ASSOCIATED JEWISH COMMUNITY FEDERATION OF BALTIMORE 101 W. Mount Royal Ave. Baltimore, MD 21201 USA (410) 727-4828 Fax: (410) 783-8991 BAKER, Cindy MGR., YOUNG HEROES' CLUB (18) ARNOLD PALMER HOSPITAL FOR CHILDREN & WOMEN 92 West Miller St. Orlando, FL 32806-2036 USA (407) 841-5111 Fax: (407) 237-6328 BAKER, Debbie A. WORKPLACE COMM. COORD. (31) UNITED WAY SERVICES ALLEGHENY COUNTY One Smithfield St. P.O. Box 735 Pittsburgh, PA 15230-0735 USA (412) 456-6865 Fax: (412) 394-5376 BAKER, Don M. PUBLIC AFFAIRS MGR. (20) SHELL OIL COMPANY P.O. 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(31) ASSOCIATION OF KINSMEN AND KINETTE CLUBS 1920 Hal Rogers Dr. Cambridge, ON N3C 5C6 Canada (519) 653-1920 Fax: (519) 650-1091 BALLARD, Lisa MGR., ADVER. & PROMO. (31) COMSAT WORLD SYSTEMS 950 L'enfant Plaza SW Washington, DC 20024 USA (202) 863-6146 Fax: (202) 863-4121 BALLBACH, William C. DIR. OF CLIENT SVCS. (09) JACK HOUGH ASSOCIATES INC. 25 Seir Hill Rd. Norwalk, CT 06850 USA (203) 846-2666 Fax: (203) 847-8477 BALLENDINE, Jo-Anne PR MGR. (18) SHOCK TRAUMA AIR RESCUE SOCIETY 1441 Aviation Park NE P.O. Box 570 Calgary, AB T2E 8M7 Canada (403) 295-1811 Fax: (403) 275-4891 BALLESCA, Javier ORGANIZATIONAL COMM. MGR. (17) SERVICIOS CONDUMEX, SA DE C.V. Paseo Del Rio, #186 Chimalistac San Angel Mexico City, DF, 01070 Mexico (5) 550-8177 Fax: (5) 550-4775 BALLESTEROS, Marcelino D. STAFF COMM. SPEC. (07) IBM PHILIPPINES, INC. 8757 Paseo De Roxas Makati Metro Manila Philippines (2) 817-8544 Fax: (2) 817-3325 BALLI-DUMAS, Irene ASST. MGR. (17) SONY SAN DIEGO MANUFACTURING CENTER 16450 West Bernardo Dr. San Diego, CA 92127 USA (619) 673-2711 Fax: (619) 673-3015 BALOG, Beverly A. PUBL. EDITOR & COMM. SPEC. (16) EQUITABLE LIFE INSURANCE COMPANY OF CANADA 1 Westmount Rd. N. Waterloo, ON N2J 4C7 Canada (519) 886-5110 Fax: (519) 886-4236 BALS, Jeffrey W. CORP. EMP. COMM. MGR. (18) FHP HEALTH CARE 10540 Talbert Ave. East Tower Fountain Valley, CA 92708 USA (714) 963-7233 Fax: (714) 964-2741 BALSERA, Manuel EXECUTIVE (24) CORPORACION MULTIMEDIA Plaza De Las Cortes 4, Piso 8 Madrid, 28014 Spain (341) 429-5203 Fax: (341) 429-3880 BALSHAW, Brian Lance MGR. SIR PUBLISHING/EXEC. OFF. (25) ROYAL SOCIETY OF NEW ZEALAND c/o 9 Stanhope Grove, Korokoro Lower Hutt New Zealand (4) 472-7421 Fax: (94) 473-1841 BALTAYAN, Claudette MGR., PUBL. & MEDIA REL. (06) HOECHST CANADA, INC. 800 Rene-Levesque Blvd. West Montreal, QC H3B 1Z1 Canada (514) 871-5522 Fax: (514) 871-5526 BALTZER, Paul W. MGR. CREATIVE RESOURCES (21) MARION MERRELL DOW INC. 9300 Ward Parkway Kansas City, MO 64114 USA (816) 966-4000 Fax: (816) 966-3270 BANDES, Rhonda B. COMM. COORD. (30) FLORIDA POWER & LIGHT 9250 W. Flagler St. P.O. Box 029100 Miami, FL 33102 USA (305) 552-4575 Fax: (305) 552-2144 BANDUCCI, Lori MGR., PR (31) ORE-IDA FOODS, INC. 220 W. Park Center Blvd. Boise, ID 83706 USA (208) 383-6100 BANGS, Gregg B. DIR. MGR., COMM. (12) AMERICAN EXPRESS TRAVEL RELATED SERVICES CO. INC. World Financial Center American Express Tower New York, NY 10285-3130 USA (212) 640-3383 Fax: (212) 619-9743 BANKS, Elizabeth SR. COMM. CONSULTANT (16) THE TRAVELERS COMPANY One Tower Square, 8CR Hartford, CT 06183-4070 USA (203) 277-4729 BANKS, Ginger COMM. DIR. (31) STATE BAR OF TEXAS P.O. Box 12487 Capitol Station Austin, TX 78711 USA (512) 463-1415 Fax: (512) 463-7388 BANKS, Marcia DIR. OF DEV. (18) ARTHRITIS FOUNDATION 1733 South 1100 East Salt Lake City, UT 84105 USA (801) 486-4993 BANNARD, Rhonda K. DIR., COMM. 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(12) ABBEY NATIONAL PLC Abbey House, Baker St. London, NW1 6XL England (71) 726-1241 Fax: (71) 726-1015 BARBER, Sharon DIR. OF COMM. (10) AMERICAN ASSEMBLY OF COLLEGIATE SCHOOLS OF BUSINESS 605 Old Ballas Rd., Ste. 220 St. Louis, MO 63141-7077 USA (314) 872-8481 Fax: (314) 872-8495 BARBIN, Stevi-Lee COMM. SVCS. COORD. (06) EXXON CHEMICAL COMPANY 580 Westlake Plaza, 12th Fl. Houston, TX 77079 USA (713) 584-7686 Fax: (713) 584-7695 BARBO, John A. MGR., CLIENT SVCS. (14) MEDIA DISTRIBUTION SERVICES 307 W. 36th St. New York, NY 10018 USA (212) 279-4800 BARBOSA, Diane M. WRITER/EDITOR CONSULTANT (31) 4460 Flying C Rd. Shingle Spring, CA 95682 USA (916) 676-2630 BARBOUR, Henrietta MGR. MIS SUPPORT SVCS. (13) HARDEE'S FOOD SYSTEMS, INC. P.O. Box 1619 Rocky Mount, NC 27802-1619 USA (919) 977-8668 BARCHAS, Karen J. PARTNER (31) BARCHAS ANTTILA CORPORATE COMMUNICATIONS 20 Friar Tuck Lane San Rafael, CA 94901 USA (415) 453-2277 Fax: (415) 454-0141 BARCHFELD, Charles J. 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Box 800 Rosemead, CA 91770 USA (818) 302-7954 Fax: (818) 302-7893 BARRON, William J. PROJECT MGR. (03) DAIRY COUNCIL OF CALIFORNIA 1101 National Dr., Ste. B Sacramento, CA 95834 USA (916) 920-7691 Fax: (916) 920-7524 BARROW, Joyce (31) CON EDISON 4 Irvine Pl., #947-S New York, NY 10003 USA (212) 460-2242 Fax: (212) 533-8511 BARRY, Bridget EDITOR CORP. COMM. (13) DR. PEPPER SEVEN-UP COMPANIES 8144 Walnut Hill Ln. Dallas, TX 75231-8144 USA (214) 360-7820 BARRY, Joanne S. DIR. COMM., DIVISION (12) NEW YORK STATE SOCIETY OF CPA'S 200 Park Ave., 10th Fl. New York, NY 10166 USA (212) 973-8354 Fax: (212) 972-5710 BARRY, Mary Pat DIR., INTERNAL COMM. (29) AGT LIMITED 10020-100 St., Fl. 26C Edmonton, AB T5J ON5 Canada (403) 493-4790 Fax: (403) 493-3006 BARRY, Susan J. COMM. SPEC. (31) BARRY ASSOCIATES P.O. Box 370378 Montana, CA 94037 USA (415) 728-9265 BARTELS, Marilyn, Ph.D DIR. INTERNAL COMM. (16) BLUE CROSS AND BLUE SHIELD OF VIRGINIA 2221 Edward Holland Dr. Richmond, VA 23230 USA (804) 354-3604 Fax: (804) 354-3612 BARTELS SMITH, Julie CONSULTANT (23) WILLIAM M. MERCER, INC. 2405 Grand Ave., Ste. 1100 Kansas City, MO 64108 USA (816) 474-0666 Fax: (816) 556-9543 BARTH, Monica CONSULTANT (31) 80 Lakeshore Rd. #904 Pointe Claire, QC H9S 4H6 Canada (514) 630-1153 BARTKO, Donna M. DIR. MKTG. (07) ADVANCED SOFTWARE APPLICATIONS USX Tower 600 Grant St. Pittsburgh, PA 15219 USA (412) 227-5300 Fax: (412) 281-4916 BARTKOWSKI, Amy MKTG. ASST. (23) ERNST & YOUNG 111 E. Kilbourn Ave., Ste. 900 Milwaukee, WI 53202 USA (414) 223-7085 Fax: (414) 273-6684 BARTLEMAN, Janet MKTG. COORD. (12) PERSONAL INSURANCE CO. OF CANADA 703 Evans Ave., 6th Fl. Etobicoke, ON M9C 5A7 Canada (416) 621-6000 Fax: (416)620-3902 BARLETT, Barry T. (24) 15307 84th Ave. Surrey, BC V3S 2N2 Canada (604) 597-6199 BARTLETT, Neil EDITOR (16) CUNA MUTUAL INSURANCE GROUP P.O. Box 391 5910 Mineral Point Rd. 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(28) BURLINGTON NORTHERN RAILROAD P.O. Box 83010 Lincoln, NE 68508 USA (402) 473-7768 Fax: (402) 473-7503 BLOYER, Vikki L. ASSOCIATE EDITOR (17) NEWELL CO. 29 East Stephenson Freeport, IL 61032 USA (815) 233-8015 Fax: (815) 233-8657 BLUM, Judith M. SR. EDITOR (31) GERAGHTY & MILLER, INC. 125 East Bethpage Rd. Plainview, NY 11803 USA (516) 249-7600 Fax: (516) 246-7610 BLUME, Beverly R. DIR., MKTG. SVCS. (21) SMITH KLINE BEECHAM ANIMAL HEALTH 812 Springdale Dr. Exton, PA 19335 USA (215) 363-3755 Fax: (215) 363-3286 BLUMENSAADT, Mike PHOTOGRAPHER (22) MATRIX PHOTOGRAPHICS 306 Edna St. San Francisco, CA 94112 USA (415) 333-6178 BLUMENSCHEIN, Elizabeth C., ABC REG. ANALYST - SW METRO REGION (30) PUBLIC SERVICE COMPANY OF COLORADO 10001 W. Hampden Avenue Lakewood, CO 80227 USA (303) 980-3881 Fax: (303) 980-3852 BLUNDO, Norel M. COMM. SPEC. (30) NEW YORK POWER AUTHORITY 120 Second Avenue Westwood, NJ 07675 USA (201) 488-1652 BLUSIEWICZ, Linda D. BANK CARD OFF. (12) SIGNET BANK 11013 W. Broad St. Rd. P.O. Box Broad St. Rd. Richmond, VA 23260 USA (804) 965-8338 Fax: (804) 747-2745 BLY, LaDawn COORD. OF CORP. COMM. (31) NOVATEL COMMUNICATIONS LTD. 1020 - 64 Ave., NE Calgary, AB T2E 7V8 Canada (403) 295-4548 Fax: (403) 274-7823 BLYTH, Ian T. DIR. (24) IAN BLYTH CORPORATE COMMUNICATION P.O. Box 8 Wandong, VIC, 3758 Australia (613) 467-4258 Fax: (613) 467-8031 BLYTH, Susan W.S. CORP. COMM. MGR. (31) INLAND REVENUE DEPARTMENT P.O. Box 2198 Wellington New Zealand (4) 72-1032 Fax: (4) 71-4938 BLYTHE, Tim DEPUTY HEAD OF GROUP MEDIA REL (12) NATWEST GROUP 41 Lothbury London England (71) 726-1631 Fax: (71) 726-1015 BOAG, Michelle GEN. MGR. CORP. AFF. (24) DOMINION BREWERIES, LTD. P.O. Box 1659 Auckland New Zealand (9) 379-7980 Fax: (9) 379-7808 BOATTENHAMER, Greg E. VP OF COMM. (18) IOWA HOSPITAL ASSOCIATION 100 East Grand, Ste. 100 Des Moines, lA 50309 USA (515) 288-1955 Fax: (515) 283-9366 BOBB, Amy Lehman ASSOC. EDITOR (25) PENNSYLVANIA ASSOCIATION OF TOWNSHIP SUPERVISORS 3001 Gettysburg Rd. Camp Hill, PA 17011-7296 USA (717) 763-0930 Fax: (717) 763-9732 BOBBEY, Joe DIR. COMM. SVCS. (30) PENNSYLVANIA POWER COMPANY P.O. Box 891 New Castle, PA 16103 USA (412) 656-5325 Fax: (412) 656-5318 BOBBIE, Daniel M. EXEC. VP (31) JEFFREY ELLIOTT COMMUNICATIONS INC. 17 Toronto St. Toronto, ON M5C 2R1 Canada (416) 362-8000 Fax: (416) 362-9638 BOBERSCHMIDT, Margaret L. DIR., PR (29) AT&T 635 Grant St., 1st Fl. Pittsburgh, PA 15219 USA (412) 227-7273 Fax: (412) 227-7178 BOBO, Judy COMM. COORD. (05) AC ROCHESTER 1300 North Dort Highway Flint, Ml 48556 USA (313) 257-0849 Fax: (313) 257-2862 BOBZIN, Barbara L. ASST. MGR. (29) SOUTHERN BELL TELEPHONE CO. 35 E57 Southern Bell Center 675 West Peachtree St. Atlanta, GA 30375 USA (404) 529-0663 Fax: (404) 529-8575 BOCCELLA BAGIN, Carolyn PRESIDENT (31) CENTER FOR CLEAR COMMUNICATION 26 Hawthorn Ct. Rockville, MD 20850 USA (202) 340-1747 BOCHKE, Jody L. (31) 191 Leopold Cres. Regina, SK S4T 6N5 Canada (306) 757-8222 BODDINGTON, George B. PRESIDENT (31) POLICY CONCEPTS 236 Adelaide Street West Toronto, ON M5H 1W7 Canada (416) 971-7777 Fax: (416) 971-9052 BODEN, Michael D. EXEC. ASST./COMM. (31) CHILDREN'S AID SOCIETY OF METROPOLITAN TORONTO 33 Charles St. East Toronto, ON M4Y 1R9 Canada (416) 924-4646 Fax: (416) 324-2485 BODNAR, David M. COMM. REL. OFF. (30) BC GAS INC. 1066 W Hastings St. Vancouver, BC V6E 3G3 Canada (604) 443-6500 Fax: (604) 443-6614 BODNAR, Michael COMM. DIR. (24) IMMEDIATE CREATIVE SERVICES LTD. P.O. Box 12-122 Wellington New Zealand (4) 473-6887 Fax: (4) 472-1996 BOECK, Raynell L. ASST. VP & MGR. OF PR (12) BANK OF AMERICA Dept. 3258, P.O. Box 37000 San Francisco, CA 94137 USA (415) 624-0126 Fax: (415) 953-0362 BOEHMER, Gabriel PR REP. (17) GEORGIA PACIFIC CORPORATION 900 SW 5th Ave. Portland, OR 97204 USA (503) 248-7336 Fax: (503) 221-0835 BOERGER, Patricia J. SR. PR REP. (12) COMERICA INC. 211 W. Fort St. Detroit, Ml 48275 USA (313) 222-3302 Fax: (313) 222-5721 BOGART, Agnes COMM. CONSULTANT (23) 135 Central Park West, #9N New York, NY 10023-2413 USA (212) 724-0006 BOGER, Kathy MKTG. MGR. (16) COVENANT LIFE INSURANCE COMPANY 1809 Walnut St. Philadelphia, PA 19103 USA (215) 568-1717 Fax: (215) 568-1099 BOGGESS, John PR DIR. (30) SAN ANTONIO WATER SYSTEM P.O. Box 2449 San Antonio, TX 78298 USA (512) 225-7461 Fax: (512) 271-0336 BOGLE-BOOTH, April L. CO-OWNER (31) FACE COMMUNICATIONS 5004 Mountclaire Rd. Stone Mountain, GA 30087-1339 USA (404) 320-1380 Fax: (404) 320-0083 BOGREN, Richard MEDIA/COMM. SPEC. (10) UNIVERSITY OF ILLINOIS COLLEGE OF AGRICULTURE 47 Mumford Hall 1301 West Gregory Dr. Urbana, IL 61801 USA (217) 333-9439 BOHLKE, Celeste M. PR ASSOCIATE (31) DAVID L. LAWRENCE PITTSBURGH CONVENTION/EXPOSITION CENTER 1001 Penn Ave. Pittsburgh, PA 15222 USA (412) 565-6000 Fax: (412) 565-6008 BOHMFALK, Leigh A. MKTG. COORD. (26) ARTHUR ANDERSEN & CO. One Market Plaza Spear Street Tower, Ste. 3500 San Francisco, CA 94105 USA (415) 546-8567 Fax: (415) 543-1827 BOIE, Pamela R. EDITOR (27) LUCKY STORES, INC. 1701 Marina Blvd. San Leandro, CA 94577 USA (510) 678-4637 Fax: (510) 678-4565 BOIRE, Catherine REG. DIR. OF PR (15) MARRIOTT HOTELS, RESORTS AND SUITES 3130 South Harbor Blvd. Suite 500 Santa Ana, CA 92704 USA (714) 979-2333 Fax: (714) 662-3102 BOIS, Ginette CONSULTANT EN COMM. (31) TOWERS PERRIN 1800, Avenue McGill College Montreal, QC H3A 3J6 Canada (514) 982-2118 Fax: (514) 982-9269 BOISCLAIR, Louise CONS. EN COMM. (04) LB COMMUNICATION 161 Roy est #14 Montreal, QC H2W 1M3 Canada (514) 284-2015 BOISSEAU, Pierre PR. SPEC. (29) RECHERCHES BELL NORTHERN LT. 3 Place Du Commerce Verdun, QC H3E 1H6 Canada (514) 765-7994 BOISSONNEAULT, Stephen DIR. GENERAL (31) MULTICULTURALISM & CITIZENSHIP CANADA 25 Eddy St., 10th Fl. Ottawa, ON K1A 0M5 Canada (819) 994-5595 Fax: (819) 953-5382 BOKMAN, Roberta L. DIR., PR (10) JOHN CARROLL UNIVERSITY 20700 North Park Blvd. University Hts., OH 44118 USA (216) 397-4340 Fax: (216) 397-3028 BOLDEN, Joanetta SR. ASSOC., PR (31) UNITED WAY OF AMERICA 701 North Fairfax St. Alexandria, VA 22314 USA (703) 683-7857 Fax: (703) 683-7840 BOLE, Dennis SR. EDITORIAL SVCS. ASSOC. (16) THE PRINCIPAL FINANCIAL GROUP 711 High Corp. Relations Des Moines, lA 50392-0150 USA (515) 247-6634 Fax: (515) 248-8469 BOLEN, Leon (25) TULSA LITHO 2201 S. Rosedale Tulsa, OK 74107 USA (918) 582-8185 Fax: (918) 599-8481 BOLOGNA, Karen COMM. MGR. (29) PACIFIC BELL 2600 Camino Ramon, Rm 4S750T San Ramon, CA 94583 USA (510) 823-5234 Fax: (510) 867-4633 BOLSON, Marsha DIR., MEDIA & PUBL. DEPT. (10) KAMEHAMEHA SCHOOLS/BISHOP EST. 1887 Makuakane St. Honolulu, HI 96817 USA (808) 842-8881 Fax: (808) 842-8875 BOLTON, Greg MGR., ADVER./PR (31) SERVICE CORPORATION INTERNATIONAL 1929 Allen Pkwy. Houston, TX 77479 USA (713) 525-5235 Fax: (713) 525-5288 BOLYANATZ, Marsha RESOURCE INFO. LIAISON (10) SAN LUIS COASTAL UNIFIED SCHOOL DISTRICT 1499 San Luis Dr. San Louis Obispo, CA 93401-3099 USA (805) 543-2010 BOMBA, Susan DIR., COMM (28) AMERICAN PRESIDENT LINES 1111 Broadway, 9th Fl. Oakland, CA 94607 USA (510) 272-7470 Fax: (510) 272-8934 BOMELI, Daniel R., ABC MKTG. DIR. (18) UNIVERSITY HOSPITALS OF CLEVELAND 2074 Abington Rd. Cleveland, OH 44106 USA (216) 844-8688 Fax: (216) 844-7590 BONAMUSA, Jill B. PR MGR. (11) STV/SEELYE STEVENSON VALUE & KNECHT 225 Park Ave. S New York, NY 10003 USA (212) 777-4400 Fax: (212) 529-5237 BOND, Sheree PR/PUBL. OFF. (30) MUNICIPAL ELECTRIC ASSOCIATION 20 Eglinton Ave. W., Ste. 500 P.O. Box 2004 Toronto, ON M4R 1K8 Canada (416) 483-7739 Fax: (416) 483-9039 BONDY, Michele O. MGR., PRACTICE DEV. (12) DELOITTE & TOUCHE 333 Clay St., #2300 Houston, TX 77002 USA (713) 750-4415 Fax: (713) 750-4439 BONELLI, Ann MEDIA COORD. (11) WOODWARD-CLYDE 4582 S. 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Allan PRESIDENT (24) ALLAN BONNER COMMUNICATIONS MANAGEMENT INC. 8 Glenview Ave. Toronto, ON M4R 1P6 Canada (416) 484-1667 Fax: (416) 484-9778 BONNETT, Kendra R. EDITOR (07) IBM 1133 Westchester Avenue MD-236 White Plains, NY 10604 USA (914) 642-6358 Fax: (914) 642-5757 BONNETTE, Susan MKTG. COMM. SPEC. (07) TANDEM COMPUTERS 10596 N. Tantau Ave. Cupertino, CA 95014 USA (408) 285-3853 Fax: (408) 285-3770 BOORSTEIN, Carol ASSOC. CONSULTANT (31) WYATT COMPANY 461 Fifth Ave. New York, NY 10017 USA (212) 679-7850 BOOTH, Fran, ABC PRESIDENT (31) BOOTH COMMUNICATIONS, INC. 6200 E. Thomas Rd., 303 Scottsdale, AZ 85251 USA (602) 945-6333 Fax: (602) 945-8221 BOOTH, J.D., ABC PRODUCT COMM. MGR. (06) DOW CHEMICAL CANADA INC. P.O. Box 1012 1086 Modeland Rd. Sarnia, ON N7T 7K7 Canada (519) 339-8547 Fax: (519) 339-3417 BOOTH, Martha C. ADVER. BRANCH MGR. (31) KENTUCKY DEPARTMENT OF PARKS 500 Mero St., 10th Fl. Frankfort, KY 40601 USA (502) 465-3006 Fax: (502) 6100 BOOTH, Rosemary ASST. PROFESSOR (10) UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE 9503 Marsena Ct. Charlotte, NC 28213-3760 USA (704) 547-3245 BORCHERS, Jim CORP. COMM. & MKTG. SVCS. (16) BLUE CROSS OF IDAHO P.O. Box 7408 Boise, ID 83707 USA (208) 345-4550 Fax: (208) 336-6311 BORCHERT, Christine M. (17) 4305 SE Francis Portland, OR 97206 USA BORDELON, Ann EDITOR (28) PORT OF HOUSTON AUTHORITY 111 East Loop North P.O. Box 2562 Houston, TX 772522-2562 USA (713) 670-2592 Fax: (713) 670-2564 BORDEN, Norman (12) NORMAN BORDEN COMMUNICATION 101 W. 12th Street New York, NY 10011 USA (212) 989-4136 Fax: (212) 633-1110 BORDEN, S. Gail PRESIDENT (24) BENCHMARK COMMUNICATIONS, INC. 5353 W. Alabama St., Ste. 206 Houston, TX 77056-5922 USA (713) 840-0990 Fax: (713) 840-9767 BOREHAM, Ross PUBLIC AFF. MGR. (17) TASMAN PULP AND PAPER CO. LTD. Private Bag Kawerau New Zealand (76) 3-3152 Fax: (76) 3-3049 BORESTEIN, Gina S. MGR., PR (18) SCARBOROUGH GRACE HOSPITAL 3030 Birchmount Rd. Scarborough, ON M1W 3W3 Canada (416) 495-2436 BORENSTEIN-LEVY, Ronna PR SPEC. (07) HEWLETT-PACKARD COMPANY 3000 Minuteman Rd. Andover, MA 01810 USA (508) 681-2027 Fax (508) 687-2160 BORG, Eldean, ABC DIR. OF UIHC PUBLIC INFO. (18) UNIVERSITY OF IOWA HOSPITALS AND CLINICS 200 Hawkins Drive Iowa City, IA 52242-1009 USA (319) 356-2731 Fax: (319) 356-3862 BORGERSEN, Janine M. ASSOC. EMP. COMM. (12) AMERICAN EXPRESS COMPANY 200 Vesey St. New York, NY 10285-4715 USA (212) 640-2011 Fax: (212) 640-3419 BORGESON, Susan T. MKTG. SVCS. (31) PROGRESSIVE ARCHITECTURE ENGINEERING PLANNING 2942 Fuller Ave. Grand Rapids. MI 49505 USA (616) 361-2664 Fax: (616) 361-1493 BORN, Carolynne (31) 110 Tammy Circle West Pittsburg, CA 94565 USA (510) 709-0557 Fax: (510) 709-0057 BORN, Emily M. EDITOR (30) INDIANA STATEWIDE ASSOCIATION OF RURAL ELECTRIC CO-OPS P.O. Box 24517 Indianapolis, IN 46224 USA (317) 248-9453 Fax: (317) 247-5220 BORNSTEIN, Sarah B., ABC DIR., HUMAN RESOURCES (10) ILLINOIS INSTITUTE OF TECHNOLOGY 3300 S. Federal MB302 Chicago, IL 60616 USA (312) 567-3012 Fax: (312) 567-3450 BOROWSKI, George A. DIR., RECRUITMENT & PUBLIC INF (31) BIG BROTHERS OF METRO TORONTO 1320 Yonge St. Toronto, ON M4T 1X2 Canada (416) 925-8981 Fax: (416) 925-4671 BOROWSKY, Kris CONSULTANT (31) A.W. VIDMER & CO. 214 Overlook Ct. Brentwood, TN 37027 USA (615) 373-1851 Fax: (615) 370-0351 BORRELLI, Elizabeth M. DIR. STANDARDS/REGULATORY AFF. (24) TOY MANUFACTURERS OF AMERICA 200 Fifth Avenue New York, NY 10010 USA (212) 675-1141 Fax: (212) 633-1429 BORRIELLO, Gina M. AV PROD. SPEC. (29) TIMEPLEX. INC. 400 Chestnut Ridge Rd. Woodcliff Lake, NJ 07656 USA (201) 391-1111 Fax: (201) 930-4648 BORSAY, Peggy L. PRINCIPAL (23) WILLIAM M. MERCER, INC. 1500 Meidinger Twr. Louisville, KY 40202 USA (502) 561-4686 Fax: (502) 561-8992 BOS, Julie S. PROMO. COPYWRITER (18) BECKMAN DIAGNOSTIC SYSTEMS GROUP 200 S. Kraemer Blvd., W-525 Brea, CA 92621 USA (714) 993-8328 Fax: (714) 961-4504 BOSAK, Susan V. PARTNER (31) COMMUNICATION PROJECT 164 Tomlinson Circle Markham, ON L3R 9K2 Canada (416) 940-2973 Fax: (416) 940-5294 BOSC, Michael PUBLIC AFFAIRS MGR. (31) GREATER LOUISVILLE ECONOMIC DEVELOPMENT PARTNERSHIP 2020 Old Vincennes Rd. New Albany, IN 47150 USa (502) 625-0204 Fax: (502) 625-0211 BOSK, Jennifer R. COMM. MGR. (31) GREATER FORT WAYNE CHAMBER OF COMMERCE 826 Wayne, IN 46802 USA Fort Wayne, IN 46802 USA (219) 424-1435 Fax: (219) 426-7232 BOSS, David COMM. MGR. (17) SCHLUMBERGER INDUSTRIES 215 Laird Dr. Toronto, ON M4G 3X1 Canada (416) 425-3330 Fax: (416) 425-9062 BOSSE, Tammy ADMINISTRATOR (24) PHOENIX FUTURES FORUM 251 W. Washington Phoenix, AZ 85003 USA (602) 262-4845 Fax: (602) 534-15555 BOSSE, Tina INDUSTRY REL. SPEC. (07) SOFTWARE AG 11190 Sunrise Valley Dr. MS/M325 Reston, VA 22091 USA (703) 391-6720 Fax: (703) 391-6731 BOSSERT, Robert A. INT. INFO. SPEC. (29) US WEST COMMUNICATIONS Ste. 700, 150 South 5th. St. Minneapolis, MN 55402 USA (612) 663-6696 Fax: (612) 663-3276 BOSTER, Janis L. EMPL. COMM. MGR. (18) CAREFIRST FREESTATE HEALTH MAINT. ORG 10626 York Rd. Hunt Valley, MD 21030 USA (410) 683-8630 Fax: (410) 683-8409 BOSTER-OWEN, Denise PROJECT COORD. (21) BURROUGHS WELLCOME CO. 3030 Cornwallis Rd. Res. Triangle Park, NC 27709 USA (919) 248-3843 Fax: (919) 549-0767 BOSTON, Elise (30) 1361 Seagrape Circle Fort Lauderdale, FL 33326 USA (305) 227-4352 Fax: (305) 227-4315 BOSTRON, Mary Ann SR. WRITER (30) PUBLIC SERVICE CO. OF COLORADO 1225 17th St., Ste. 2000 Denver, CO 80202-5533 USA (303) 294-2404 Fax: (303) 294-8120 BOSTWICK, Anne ASSOC. (16) OUM GROUP P.O. Box 96011 Bellevue, WA 98009-9611 USA (206) 453-5556 BOTT, Christine COMM. MGR. (31) CITY OF OVERLAND PARK 8500 Santa Fe Dr. Overland Park, KS 66212 USA (913) 381-5252 Fax: (913)381-9387 BOTVIN, Judith D. SUPV., EMPL. & COMM. REL. (30) METROPOLITAN EDISON COMPANY 2800 Pottsville Pike Reading, PA 19640 USA (215) 921-6246 Fax: (215) 921-6571 BOUBONG, H. Lois COMM. CONSULTANT (23) WYATT COMPANY 100 W. Clarendon, Ste. 800 Phoenix, AZ 85013 USA (602) 279-3600 Fax: (602) 234-1449 BOUCHARD, B. Kim CORP. SPEECH DEV. SPEC. (31) INTEL CORPORATION 2200 Mission College Blvd P.O. Box 58119, RN5-13 Santa Clara, CA 95052-8819 USA (408) 765-6006 Fax: (408) 765-6008 BOUCHARD, Bill MGR., MKTG. & PR (28) BC FERRY CORPORATION 1112, BC V8V 4V2 Canada Victoria, BC V8V 4V2 Canada (604) 381-1401 Fax: (604) 388-7754 BOUCHARD, Paul DIR. INT. COMM. (12) LAURENTIAN BANK 1981 McGill College Ave. Ste. 1870 Montreal, QC H3A 3K3 Canada (514) 284-3909 Fax: (514) 284-5949 BOUDREAU, Nanette DIR., PR (18) SISTER KENNY INSTITUTE 800 E. 28th St. Minneapolis, MN 55407 USA (612) 863-4482 Fax: (612) 863-3299 BOUDREAUX, Doug COM. REL. ASSOC. (10) UNIVERSITY OF UTAH 50 North Medical Dr. Salt Lake City, UT 84132 USA (801) 581-7387 Fax: (801) 585-5188 BOUDREAUX-GRAVES, Diane DIR. (10) UNIVERSITY OF HOUSTON 4800 Calhoun Houston, TX 77204-2163 USA (713) 749-7301 BOULAY, Lisa M. COMM. REP. (30) APS/PALO VERDE P.O. Box 52034, Stn. 6200 Phoenix, AZ 85072-2034 USA (602) 393-5703 Fax: (602) 932-1695 BOULOS, Marta COM. REL. REP. (31) BINNEY & SMITH INC. 1100 Church Ln. P.O. Box 431 Easton, PA 18044-0431 USA (215) 253-6272 Fax: (215) 250-5768 BOUNINI, Nancy E. PRESIDENT (31) BOUNINI COMMUNICATIONS 2901 Brittany Court St. Charles, IL 60175 USA (708) 513-8652 Fax: (708) 513-0968 BOURCHIER, Kathleen M. CORP. CONSULTANT, STRATEGIC COMM. (19) ALCAN SMELTERS & CHEMICALS, LTD. 1188 Sherbrooke St. W. Montreal, QC H3A 3G2 Canada (514) 848-8529 Fax: (514) 848-1536 BOURDON, David E. PRESIDENT (31) CREATIVE COMMUNICATIONS 941 Shorepoint Ct., Ste. F304 Alameda, CA 94501 USA (510) 523-4376 Fax: (510) 521-8317 BOURGEOIS, Charles MGR., PUBLIC AFFAIRS (29) BELL CANADA 700 La Gauchetier W., Rm. 2S1 Montreal, QC H3B 4L1 Canada (514) 870-2225 Fax: (514) 876-8726 BOURGEOIS, Faye E. MGR. COMM. (06) RHONE-POULENC CANADA 2000 Argentia Rd., Plaza 3 Ste. 400 Mississauga, ON L5N 1V9 Canada (416) 821-4450 Fax: (416) 821-4733 BOURGEOIS, Jacqueline VP & DIR. OF PR (16) UNION NATIONAL LIFE INSURANCE COMPANY 8282 Goodwood Blvd. Baton Rouge, LA 70806 USA (504) 927-3430 Fax: (504) 231-7499 BOURNE, Laura Littlefield MGR., LEGISLATIVE INFO. (31) FOOD MARKETING INSTITUTE 800 Connecticut Ave., 5th Fl Washington, DC 20006 USA (202) 452-8444 Fax: (202) 429-4549 BOURQUE, Jacqueline PUB. INFO. OFF. (12) BANK OF CANADA 234 Wellington St., 2nd Fl. 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(18) CALGARY HEALTH SERVICES P.O. Box 4016, Stn. C Calgary, AB T2T 5T1 Canada (403) 228-7440 BOYAJIAN, Ned MGR., EDITORIAL SVCS. (25) RAINBOW MEDIA INC. 150 Fifth Ave. Ste. 309 New York, NY 10011 USA (212) 366-1100 Fax: (212) 366-1467 BOYAR, Steve PRESIDENT (31) STEVE BOYAR INC. 275 W. 10TH St. New York, NY 10014 USA (212) 691-5599 Fax: (212) 691-6032 BOYCE, Laura E. MGR., PUBLIC INFORMATION (31) SCOTT PAPER COMPANY Scott Plaza 1, 3rd Fl. Philadelphia, PA 19113 USA (215) 522-7260 BOYCE, Raymond A. SR. VP, CORP. REL. (31) VIACOM INTERNATIONAL, INC. 1515 Broadway New York, NY 10036 USA (212) 258-6530 Fax: (212) 258-6354 BOYD, Kim A. SR. PUBL. EDITOR (11) J.A. JONES CONSTRUCTION CO. 6060 St. Albans St. Charlotte, NC 28287 USA (704) 553-3189 BOYD, Lorraine A., ABC PRESIDENT (31) AVANT GARDE PUBLICATIONS 1105 S. 52nd Omaha, NE 68106 USA (402) 556-1226 BOYD, Lydia G. ASST. DIR. OF OPERATIONS/COMM. 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(31) SIBSON & COMPANY INC. 212 Carnegie Center CN 5323 Princeton, NJ 08543-5323 USA (609) 520-2759 BRANDT, Adra L. SPEC. PROJECTS COORD. (25) LEXINGTON HERALD-LEADER 100 Midland Ave. Lexington, KY 40508-1999 USA (606) 231-3403 Fax: (606) 231-3155 BRANDT, Lisa R. COMM. CONSULTANT (31) TSC 205 N. Michigan Ave. Ste. 1500 Chicago, IL 60601 USA (312) 819-7385 Fax: (312) 975-9359 BRANDT, Lori J. MKTG. COMM. SPEC. (31) LUTHERAN BROTHERHOOD 625 4th. Ave., South Minneapolis, MN 55415 USA (612) 340-8627 Fax: (612) 340-5467 BRANDT, Marianne PR & MKTG. (24) MICHAEL KOMMER ASSOCIATES Unter Den Eichen 7 Wiesbaden, D-6200 Germany (611) 520-049 Fax: (611) 52-6414 BRANDT, Roxanne SR. WRITER (31) DISNEYLAND 1313 S. Harbor Blvd. Anaheim, CA 92803 USA (714) 999-4743 Fax: (714) 999-4599 BRANDT, Susan Garbee ASST. CORP. DIR. (18) CENTRA HEALTH 305 Bedford Springs Rd. Lynchburg, VA 24502 USA (804) 947-4731 BRANDVOLD, Darcee L. PR ASST. 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(29) AGT LIMITED 2227 Westmount Rd. NW Calgary, AB T2N 3N5 Canada (403) 530-3976 Fax: (403) 530-3979 BRAY, Michelle K. MGR. OF CORP. COMM. (24) WETTERAU INCORPORATED 8920 Pershall Rd. Hazelwood, MO 63042 USA (314) 595-4003 Fax: (314) 595-1749 BRAY, Nancy Ann DIR., MKTG. & COMM. (18) SOUTHEAST MISSOURI HOSPITAL 1701 Lacey St. Cape Girardeau, MO 63701 USA (314) 651-5533 Fax: (314) 651-5850 BRAY, Pat DIR. OF PR & DEV. (31) FAMILY SERVICE ASSOCIATION OF INDIANAPOLIS 615 North Alabama St., Ste. 210 Indianapolis, IN 46204 USA (317) 634-6341 Fax: (317) 464-9575 BRAYCICH, Martha Jo CORP. EDITOR (17) VME GROUP 130 Chaussee de la Hulpe Brussels, 1050 Belgium (322) 674-7642 Fax: (322) 675-1570 BRAZIL, Diane COMM. DIR. (26) SAN JOSE REAL ESTATE BOARD 1451 Fruitdale Blvd. San Jose, CA 95128 USA (408) 998-7300 Fax: (408) 920-0358 BRAZILL, Anita ASSOC. DIR., EMP. COMM. (18) MERCK & CO., INC. WP37C-1 West Point, PA 19486 USA (215) 652-6022 Fax: (215) 652-4283 BREDENSTEINER, Susan S. PUBL. SPEC. & FREELANCE (10) VANDERBILT UNIVERSITY 108 Groome Dr. Nashville, TN 37205 USA (615) 352-6665 BREDIN, Maryann ASST. MGR., COMM. (31) CALGARY PUBLIC LIBRARY 6th Floor-616-Macleod Trail SE Calgary, AB T2G 2M2 Canada (403) 260-2639 Fax: (403) 234-8763 BREHM, Jeffrey E. EXEC. EDITOR (30) OHIO RURAL ELECTRIC COOPERATIVES, INC. 6677 Busch Blvd. P.O. Box 26036 Columbus, OH 43226-0036 USA (614) 846-5757 Fax: (614) 846-7108 BREHM, Paul W. ECONOMY DEV. SPEC. (31) CITY OF FOREST PARK 1201 W. Kemper Cincinnati, OH 42540 USA (513) 595-5251 BREIER, Ronda E. SR. MKTG. COMM. SPEC. (16) INDUSTRIAL INDEMNITY 255 California, 12th Fl. San Francisco, CA 94111 USA (415) 627-5420 Fax: (415) 627-5266 BREINDEL, Howard S. PRESIDENT (04) VISUAL COMMUNICATIONS GROUP 777 Third Ave., 6th Fl. New York, NY 10017 USA (212) 546-1990 Fax: (212) 546-2590 BREININGER, Brad J. PROD. CONSULTANT (31) HEWITT ASSOCIATES 4110 Yonge St., 6th. Fl. North York, ON M2P 2B7 Canada (416) 225-5001 BREIT, Nancy V. COMM. MGR. 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(23) MCGLADREY & PULLEN 1300 Midwest Plaza East 800 Marquette Ave. Minneapolis, MN 55402 USA (612) 376-9217 Fax: (612) 376-9876 BRUUN, Donald R., ABC PR MGR. (07) COMPUTING DEVICES INTERNATIONAL 8800 Queen Avenue South Minneapolis, MN 55431-1996 USA (612) 921-6080 Fax: (612) 921-6102 BRYAN, Helena M. FREELANCE WRITER (31) MULTI-COM 1260 Hamilton St., Ste. 300 North Vancouver, BC V6N 2S8 Canada (604) 683-2400 Fax: (604) 683-8166 BRYAN, Jerry L., ABC DIR. CORP. COMM. (23) SVERDRUP CORPORATION 13723 Riverport Drive Maryland Heights, MO 63043 USA (314) 436-7600 Fax: (314) 298-0045 BRYANT, Anne-Merie PARTNER (31) IN-HOUSE PRODUCTIONS 4532 Village Run Dr. Glen Allen, VA 23060-3370 USA (804) 965-0525 Fax: (804) 965-0525 BRYANT, Bill VP OF MKTG. (26) ATLANTA APPAREL MART 250 Springs St., #25343 Atlanta, GA 30303 USA (404) 220-2814 Fax: (404) 220-2813 BRYANT, Camille COMM. 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(31) BUFFALO BISONS BISON BASEBALL INCORPORATED 275 Washington Street Buffalo, NY 14203 USA (716) 846-2257 Fax: (716) 846-2258 BUDD, Cheryl L. VP, PUBLIC AFFAIRS & COMM. (16) NATIONAL COUNCIL ON COMPENSATION INSURANCE 750 Park of Commerce Dr. Boca Raton, FL 33487 USA (407) 997-4319 Fax: (407) 997-4538 BUDLER, Melitta MGR., INT. COMM. (13) KRAFT GENERAL FOODS One Kraft Ct. Glenview, IL 60025 USA (708) 646-7214 Fax: (708) 646-6787 BUDNICK, Ernest MGR., CORP. VIDEO/MEDIA (12) SALOMON BROTHERS 38th Fl., 7 World Trade Center New York, NY 10048 USA (212) 783-6261 Fax: (212) 855-3463 BUEHLER NOGUES, Heidi GROUP MGR., CORP. COMM. (13) COORS BREWING COMPANY Mail #NH320 Golden, CO 80401 USA (303) 277-5317 Fax: (303) 277-6246 BUEK, Thomas W. DIR. OF PUBL. (20) CONOCO, INC. P.O. Box 2197 Houston, TX 77252 USA (713) 293-1035 Fax: (713) 293-2767 BUERK, Debora R. DIR., COMM. (31) UNITED WAY OF SAN ANTONIO AND BEXAR COUNTY 700 S. Alamo (78205) P.O. 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(30) PACIFIC GAS & ELECTRIC CO. 303 2nd St., Ste. 400N San Francisco, CA 94107 USA (415) 973-3776 Fax: (415) 973-4000 BURBANK, Arlene W. ASSOC. DIR., PR (10) UOP SCHOOL OF DENTISTRY 2155 Webster St. San Francisco, CA 94115 USA (415) 929-6433 BURBANK, Jeffrey ASST. VP (12) FIRST INTERSTATE BANK, LTD. 707 Wilshire Blvd. #W13-7 Los Angeles, Ca 90017 USA (213) 614-3296 Fax: (213) 614-3647 BURCH, Jan PRINCIPAL (31) LATIMER BURCH PUBLIC RELATIONS 2001 "P" St. Ste. 110 Sacramento, CA 95814 USA (916) 448-2021 Fax: (916) 448-9770 BURCHAM ESTES, Jamie ASST. DIR. OF COMM. (31) KENTUCKIANA GIRL SCOUTS 1325 S. Fourth St. P.O. Box 32335 Louisville, KY 40232 USA (502) 636-0900 BURCHER, Rebecca EDITOR-PUBL. (28) NORFOLK SOUTHERN CORP. Three Commercial Place Norfolk, VA 23510-2191 USA (804) 629-2708 Fax: (804) 629-2822 BURDI, Pamela S. SR. MGR. HUMAN RESOURCE MGMT. (11) MCDONNEL DOUGLAS ELECTRONIC SYSTEMS COMPANY 26 Brisbane Way Irvine, CA 92715 USA (714) 566-5622 Fax: (714) 566-5637 BURDICK, Barbara A. PR MGR. (07) OCTEL COMMUNICATIONS CORPORATION 890 Tasman Dr. Milpitas, CA 95035-7439 USA (408) 321-3245 Fax: (408) 321-2100 BURGE, Stewart L., ABC AVP, INT. COMM. (29) GTE TELEPHONE COMMUNICATIONS P.O. Box 152092 Operations-W09J03 Irving, TX 75015-2092 USA (214) 718-6950 Fax: (214) 718-6369 BURGER, Mary Lou EDITOR (17) PPG INDUSTRIES, INC. One PPG Place, 7-South Pittsburgh, PA 15272 USA (412) 434-2540 Fax: (412) 434-2545 BURGESS, Ariane C. CORP. COMM. MGR. (29) TELECOM CORPORATION LTD. P.O. Box 570 Wellington New Zealand (4) 82-3024 Fax: (4) 801-5594 BURGESS, James P. VP, DIR. CORP. COMM. (31) REPUBLIC NEW YORK CORP. 452 Fifth Ave. New York, NY 10017 USA (212) 525-6597 Fax: (212) 525-6875 BURGESS, Terri B. PUBLIC INFORMATION OFFICER (30) CHESTERFIELD DEPARTMENT OF UTILITIES P.O. 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Bureau 2003, 20e etage Montreal, QC H2L 4M8 Canada (514) 985-7836 Fax: (514) 985-7832 CHAMMAH, Georges PRESIDENT (18) LES CONSEILLENS EU COMMUNICATION ET INFORMATION 2015 Rue Peel, Ste. 500 Montreal, QC H3A 1T8 Canada (514) 845-0201 CHAMPAGNE, Madeleine REDACTRICE EN CHEF DE CIRCUIT (31) SOCIETE RADIO CANADA 1400 Rene-Levesque Est Montreal, QC H2L 2M2 Canada (514) 597-4342 Fax: (514) 597-4100 CHAN, Andrew COMM. CONSULTANT (16) AETNA CANADA 145 King St., West 5th Fl. Toronto, ON M5H 3T7 Canada (416) 864-8554 Fax: (416) 864-1270 CHAN, Clara SR. MKTG. COMM. SPEC. (07) COMPAQ COMPUTER HK LTD. 10/F Two Pacific Place 88 Queensway Hong Kong (852) 868-1382 Fax: (852) 524-9533 CHAN, Janene M. (12) QUOTRON SYSTEMS, INC. 77 Water St., 7th Fl. New York, NY 10005 USA (212) 898-7045 Fax: (212) 898-7628 CHAN, Rory MGR., COMM. (12) STANDARD CHARTERED BANK Cityplaza 4, 5/F 12 Taikoo Wan Rd. Taikoo Shing Hong Kong (852) 804-8150 Fax: (852) 513-1054 CHAN, Sylvia MGR., CLIENT SVCS. (31) CHEUNG-MACPHERSON 1301 Pacific House 20 Quenn's Rd. Hong Kong (852) 521-5327 CHAN, Yim Fong S. SENIOR SECTY. (07) DATA GENERAL-HK SALES & SERVICES LTD. 31/F Shui On Centre 8 Harbour Rd., Wanchai Hong Kong (852) 582-3888 Fax: (852) 802-7562 CHAN-WATERS, Hester S. MNG. DIR. (24) MDK HESTER PUBLIC RELATIONS 313 Hennessy Rd. 12 Fl. Hessessy House, Wanchai Hong Kong (852) 893-8129 Fax: (852) 893-4635 CHANDELLE, Jean Marie HEAD OF CORP. COMM. (31) SOLVAY S.A. Rue Du Prince Albert 33 Brussels, 1050 Belgium (2) 509-6937 Fax: (02) 509-7240 CHANDLER, Marcia E. COMM. SPEC. (17) CORNING INCORPORATED HP-AB-01-3/Houghton Park Corning, NY 14831 USA (607) 974-8139 Fax: (607) 974-8551 CHANG, Betsy GRP. COMM. MGR. (29) HUTCHISON TELECOM LTD. 27th F., Great Eagle Centre 23 Harbour Rd., Wanchai Hong Kong (852) 828-3290 Fax: (852) 827-1382 CHANG, Suzie M. COMM. CONSULTANT (12) BANK OF AMERICA 370-J Church St. San Francisco, CA 94114 USA (415) 241-4592 Fax: (415) 241-4604 CHANIN, Irene VP, COMM. (31) ALBERTA SPECIAL WASTE MANAGEMENT CORPORATION #610, 10909 Jasper Ave. Edmonton, AB T5J 3L9 Canada (403) 422-5029 Fax: (403) 428-9627 CHAPIN, Diane N., ABC COMM. CONSULTANT (24) CHAPIN COMMUNICATIONS 10820 Admirals Way Potomac, MD 20854 USA (301) 983-1698 Fax: (301) 983-3468 CHAPLEAU, Yves PRESIDENT (31) COEFFICIENCE A DEMENAGE 426, rue Sherbrooke est, Bureau 100 Montreal, QC H2L 1J6 Canada (514) 982-0101 Fax: (514) 982-0711 CHAPMAN, Alexandra MGR., CORP. COMM. & ADVERTISING (16) HAWAII MEDICAL SERVICE ASSOCIATION P.O. Box 860 Honolulu, HI 96808-0860 USA (808) 944-2429 Fax: (808) 955-0400 CHAPMAN, Heather CORP. COMM. COORD. (29) BC TEL 5-377 Kingsway Burnaby, BC V5H 3Z7 Canada (604) 432-2681 Fax: (604) 433-1241 CHAPMAN, Kevin COMM. CONSULTANT (31) MERCER FRASER Mercer House, Thames Side Windsor, Berkshire, SL4 1QN England (753) 840-2188 Fax: (753) 83-186 CHAPMAN, Laura (31) 12906 Burt St. Omaha, NE 68154 USA (402) 681-3133 CHAPMAN, Linda S. CREATIVE ASSOC. 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EDITOR (07) NCR MICROELECTRONICS 1635 Aeroplaza Dr. Colorado Springs, CO 80916 USA (719) 596-5795 Fax: (719) 597-8225 CHARLTON, Mary-Lynn PRESIDENT (24) CHARLTON COMMUNICATIONS 300 Park Centre 1230 Blackfoot Dr. Regina, SK S4S 7G4 Canada (306) 584-1000 Fax: (306) 352-4110 CHARLTON, Richard G., ABC VP, CORP. COMM. (17) PARKER HANNIFIN CORP. 17325 Euclid Ave. Cleveland, OH 44112 USA (216) 531-3000 Fax: (216) 486-8785 CHARLTON, Robert W. DIR., CORP. COMM. (06) DOW CHEMICAL COMPANY 2020 Dow Center Midland, MI 48674 USA (517) 636-0572 Fax: (517) 636-8903 CHARNIK, Jo Ann MKTG. & COMM. ASST. (16) CIGNA WORLDWIDE, INC. 1601 Chestnut St., 53TLP Philadelphia, PA 19192 USA (215) 761-4589 Fax: (215) 761-5468 CHASE, Catherine DIR., PR (02) CANADAIR P.O. Box 6087, Stn. A Montreal, QC H3C 3G9 Canada (514) 744-1511 Fax: (514) 744-6586 CHASE, Deborah R. SR. COMM. ASSOC. (16) AMERICAN COUNCIL OF LIFE INSURANCE 1001 Pennsylvania Ave. NW Washington, DC 20004-2599 USA (202) 624-2414 Fax: (202) 624-2319 CHASE, Helen J. MGR. CORP. COMM. (27) HANNAFORD BROTHERS COMPANY 145 Pleasant Hill Rd. Scarboro, ME 04074 USA (207) 883-2911 Fax: (208) 883-2527 CHASE, Jodine D. PRESIDENT (31) CHASE COMMUNICATIONS INC. 810, 10040-104 St. Edmonton, AB T5J 0Z2 Canada (403) 448-9955 Fax: (403) 426-3379 CHASTAIN, Terri I. CONSULTANT (23) WILLIAM M. MERCER, INC. 300 E. Lombard St., Ste. 1200 Baltimore, MD 21202 USA (301) 727-3345 Fax: (301) 727-3347 CHAWRUN, Carol PR OFFICE (31) GOVERNMENT OF ALBERTA TECHNOLOGY RESEARCH 12F1-10909 Jasper Ave. Edmonton, AB T5J 3L9 Canada (403) 422-0567 Fax: (403) 533-2091 CHEE, Michael SR. PR SPEC. (18) BLUE CROSS OF CALIFORNIA 21555 Oxnard St. Woodland Hills, CA 91364 USA (818) 703-2703 Fax: (818) 703-2563 CHELLAS, Merry M. (20) PETROLEUM COMMUNICATION FOUNDATION 1250, 633-6th Ave. S.W. 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(28) ROADWAY SERVICES INC. 1077 Gorge Blvd. Akron, OH 44309-0088 USA (216) 258-2467 Fax: (216) 258-6258 HASHIMOTO, Norio ASIA PROJ. DEV. DIR. (25) TIME MAGAZINE Time & Life Bldg. 2-3-6, Ohtemachi Chiyoda-KU Tokyo, 100 Japan (3) 270-6621 Fax: (3) 270-4769 HASKELL, Janis L. COMM. DIR. (26) MICHIGAN ASSOCIATION OF REALTORS P.O. Box 40725 Lansing, MI 48901-7925 USA (517) 372-8890 Fax: (517) 372-9958 HASKINS, James F. MGR., COMM. (03) RHONE-POULENC AG COMPANY P.O. Box 12014 Res. Triangle Park, NC 27709 USA (919) 549-2309 Fax: (919) 549-2545 HASLAM, Pamela VP (31) FEINSTEIN PARTNERS One Kendall Square Bldg. #1400 Cambridge, MA 02139 USA (617) 577-8110 Fax: (617) 577-8985 HASSAN, Cheryl Ann DIR., MISSION PHILOSOPHY & PR (18) PROVIDENCE CENTRE 3276 St. Clair Ave., E Scarborough, ON M1L 1W1 Canada (416) 759-9321 Fax: (416) 285-3758 HASSE, James R. VP, COMM. (13) WISCONSIN DAIRIES COOPERATIVE Box 111 Baraboo, WI 53913-0111 USA (608) 356-8316 Fax: (608) 356-9005 HASSELL, Carol N. VP ACCT. SUPV. 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COMM. SPEC. (12) HAMILTON BANK P.O. Box 3959 Lancaster, PA 17604 USA (717) 291-3509 Fax: (717) 291-3476 HATCHITT, Melissa L. COMM. ASST. (31) LEAGUE OF IOWA MUNICIPALITIES 317 Sixth Ave., Ste. 1400 Des Moines, IA 50309 USA (515) 244-7282 Fax: (515) 244-0740 HATEM, Blanca D. COMM. COORD. (27) VONS COMPANIES, INC. 2305 Carwile Dr. Alhambra, CA 91803 USA (818) 821-7292 Fax: (818) 821-7933 HATFIELD, Angela S. MGR. MEDIA REL. (31) MOTOROLA, INC. 3102 N. 56th St., MO 56-102 Phoenix, AZ 85018 USA (602) 952-3856 Fax: (602) 952-4067 HATFIELD, Charlotte, Ph.D. PR CONSULTANT-MEDIA REL. (18) METHODIST HOSPITAL 1701 N. Senate Blvd. P.O. Box 1367 Indianapolis, IN 46206-1367 USA (317) 929-8517 Fax: (317) 929-6315 HATTAWAY, Carol COMM. COORD. (31) PHI MU FRATERNITY 3558 Habersham at Northlake Tucker, GA 30084 USA (404) 496-5582 HATTAWAY, Stan ART DIR. (09) HATTAWAY DESIGN 1800 Central, Ste. 101 Kansas City, MO 64108 USA (816) 471-7090 Fax: (816) 4710-7091 HATZELL, Joyce K. INFO. OFF. (31) ARKANSAS DEPARTMENT OF HUMAN SERVICE 208 W. "K" St. North Little Rock, AR 72116 USA (501) 758-4475 Fax: (501) 682-6571 HAUG, Magne ASST. PROFESSOR (24) NORWEGIAN SCHOOL OF MARKETING P.O. Box 4676 Sofienberg Oslo, 0506 Norway (47) 277-5560 Fax: (47) 2115850 HAUGEN, Joyce D. MGR. OF CORP. COMM. (30) CENTRAL IOWA POWER COOPERATIVE P.O. Box 2517 Cedar Rapids, IA 52406 USA (319) 366-8011 Fax: (319) 366-8626 HAUGEN, Melanie M. MKTG. ASST. (01) CALGARY PARKS & RECREATION P.O. Box 2100, Stn. M Calgary, AB T2P 2M5 Canada (403) 268-5247 Fax: (403) 237-0490 HAUGH, Cynthia M. DEV. COORD. (07) CRAY RESEARCH, INC. 655-D Lone Oak Dr. Eagan, MN 55121 USA (612) 683-7044 Fax: (612) 683-7098 CHENEY, Janis DIR. OF SPECIAL PROJECT (24) NORTH DAKOTA GOVERNOR'S OFFICE State Capitol Bldg. Bismarck, ND 58505 USA CHENG, Grace M. REGIONAL DIR./PR (18) CALIFORNIA MEDICAL CENTER 1401 South Grand Ave. Los Angeles, CA 90015 USA (213) 742-5743 CHERNEY, Ken, ABC MGR., CORP. COMM. (19) INCO LIMITED P.O. 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(02) NORTHROP CORPORATION Electronics Systems Division 2301 W. 120th St. Hawthorne, CA 90251 USA (213) 600-3400 Fax: (213) 600-4622 CHIN, Marlene H. BUSINESS PROCESS ANALYST (31) HEWLETT-PACKARD COMPANY P.O. Box 105005 Atlanta, GA 30348 USA (404) 916-8312 Fax: (404) 916-8040 CHIR-STIMPSON, Susanne VP CORP. AFF. (21) 7333 Mississauga Rd. North Toronto, ON M8Z 5S6 Canada (416) 253-2884 Fax: (416) 819-3093 CHISHOLM, Julian Roderick HEAD, CORP. ISSUES MGMT. PRGM. (20) BRITISH PETROLEUM COMPANY, PLC Britannic House Moor Lane London, EC2M 7BA England (71) 496-4239 Fax: (71) 496-4541 CHISM, Mary Jo DIR. COMM. (17) DRY CREEK VINEYARD P.O. Box T Healdsburg, CA 95448 USA (707) 433-1000 Fax: (707) 433-5329 CHISM, William COMM. MGR. (17) COATS AND CLARK, INC. 525 W. Doyle St. Toccoa, GA 30577 USA (404) 886-7562 Fax: (404) 886-6394 CHMEL, Val VP, COMM. (16) WEST COAST LIFE INSURANCE CO. 343 Sansome St. San Francisco, CA 94104 USA (415) 433-6300 Fax: (415) 433-1372 CHOAT, Chris Brent COMM. MGR. 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(16) CUNA MUTUAL INSURANCE GROUP 5910 Mineral Point Rd. Madison, WI 53701 USA (608) 231-7330 Fax: (608) 231-8348 CONKLIN, Wendy STRATEGIC COMM. CONSULTANT (21) P.O. Box 183 Hopewell, NJ 08525 USA (609) 466-0888 CONLEY, Barbara J. COMM. SPEC. (12) BANCOHIO NATIONAL BANK 155 E. Broad St. Columbus, OH 43251-0090 USA (614) 463-8051 Fax: (614) 463-8803 CONLEY, Leslie MARCOM MGR. (31) TELCO SYSTEMS 4305 Cushing Pkwy. Fremont, CA 94538 USA (415) 490-3111 Fax: (415) 656-3031 CONLEY, Marilyn A. CONSULTING OFF. (16) AETNA LIFE INSURANCE COMPANY 151 Farmington Ave.-RT5D Hartford, CT 06156 USA (203) 952-3447 Fax: (203) 952-3401 CONLISK, Elizabeth PUB. AFF. MGR. (13) MILLER BREWING COMPANY 3939 W. Highland Blvd. Milwaukee, WI 53208 USA (414) 931-2155 CONLON, Judy A. EDITOR (17) ADVANCED MICRO DEVICES M/S 170, 901 Thompson Pl. P.O. Box 3453 Sunnyvale, CA 94088 USA (408) 982-7466 CONNELL, Gina INFO. OFFC. (31) HALIFAX HARBOUR CLEANUP INC. Central Guaranty Tower 1801 Hollis St., Ste. 1300 Halifax, NS B3J 3N4 Canada (902) 422-0002 Fax: (902) 425-1466 CONNELL, Judith D. MGR., PR (30) B&W NUCLEAR TECHNOLOGIES 3315 Old Forest Rd. P.O. Box 10935 Lynchburg, VA 24506-0935 USA (804) 385-2491 Fax: (804) 385-3663 CONNELL, Steven T. STAFF EDITOR (17) INGERSOLL-RAND COMPANY 200 Chestnut Ridge Rd. Woodcliff Lake, NJ 07675 USA (201) 573-3268 CONNELLY, Diane B. MGR., STRATEGIC COMM. (17) ALLEN-BRADLEY INDUSTRIAL COMPUTER & COMMUNICATION GRP. 747 Alpha Dr. Highland Heights, OH 44143 USA (216) 646-3786 Fax: (216) 646-3048 CONNERY, Colleen M. SPEC., EMP. COMM. (17) GE 1 River Rd., Bldg. 41-219 Schenectady, NY 12345 USA (518) 385-5955 Fax: (518) 385-4924 CONNOLLY, William T., Jr. SR. COMM. SPEC. (30) BOSTON EDISON CO. 800 Boylston St., P-203 Boston, MA 02199 USA (617) 424-2251 Fax: (617) 424-2736 CONNOLLY GIBBS, Anne SUPV. ADVER. COMM. (16) TIME INSURANCE COMPANY 501 W. Michigan Ave. P.O. 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CONSULTANT (31) TOWERS PERRIN 250 East Fifth St., Ste. 1800 Cincinnati, OH 45202 USA (513) 345-4208 Fax: (513) 345-4240 CONWAY, Susan (20) TEXACO REFINING AND MARKETING INC. 6464 Savoy Houston, TX 77036 USA (713) 975-4287 CONWAY, Thomas J. VP, COMM. (27) SAFEWAY INC. 201 Fourth St. Oakland, CA 94660 USA (510) 891-3273 Fax: (510) 891-3224 COOK, Barrie (31) DELUXE COMMUNICATIONS Box 12455 Wellington New Zealand (4) 722-239 Fax: (4) 733-414 COOK, Daniel J. SALES (14) CAPITOL OFFSET PRINTING 800 Spring St. Little Rock, AR 72201 USA (501) 374-8239 Fax: (501) 374-2506 COOK, Ed AREA MGR., EMP. COMM. (31) SOUTHWESTERN BELL TELEPHONE 208 S Akard Rm., 3040.35 Dallas, TX 75202 USA (214) 464-2984 COOK, George E. DIR., EDITORIAL SVCS. (16) PRUDENTIAL INSURANCE CO. 213 Washington St., 4th Fl. Newark, NJ 07102-2992 USA (201) 802-6147 Fax: (201) 802-9400 COOK, Graham (20) CHEVRON CANADA RESOURCES 500-5th Ave., S.W. Calgary, AB T2P 0L7 Canada (403) 234-6251 Fax: (403) 234-5947 COOK, Karen S. DIR. COMM. (15) RALEIGH CONVENTION & VISITORS BUREAU P.O. Box 1879 Raleigh, NC 27602 USA (919) 834-5900 COOK, Laura F. CORP. DIR. OF PR (18) ST. LUKE HOSPITAL 85 N. Grand Ave. Fort Thomas, KY 41075 USA (606) 572-3277 Fax: (606) 572-3369 COOK, Laura L. PR/DEVL. ASST. (10) ROSSMAN SCHOOL 12660 Conway Rd. St. Louis, MO 63141 USA (314) 434-5877 Fax: (314) 434-1168 COOK, Linda K. PROJECT LEADER (21) HARRIS 624 Peach St. P.O. Box 80837 Lincoln, NE 68501 USA (402) 476-2811 Fax: (402) 476-7598 COOK, Pamela K. PARTNER (23) KWASHA LIPTON 2100 North Central Rd. Fort Lee, NJ 07024 USA (201) 592-1300 Fax: (201) 592-9075 COOK, Robert, Jr. PRINCIPAL (09) ROBERT COOK DESIGN 4803 Montrose Blvd. Ste. 11 3rd. Fl. Houston, TX 77006 USA (713) 529-9470 COOK, Robin PR COORD. (03) NATIONAL POTATO PROMOTION BOARD 1385 S. 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CONSULTANT (24) JPC COMMUNICATIONS Rua Padre Anchieta, 1500 Curitiba, Parana, 807300000 Brazil (41) 335-3729 Fax: (41) 335-4717 CORRIGAN, Dennis, Ph.D. VP, RESEARCH (24) L.C. WILLIAMS & ASSOCIATES Two Prudential Plaza 180 N. Stetson Ave., Ste. 1500 Chicago, IL 60601 USA (312) 565-3900 Fax: (312) 565-1770 CORRIGAN, Nancy PRESIDENT (14) DIGI-GRAPHICS, INC. 1586 Sunland Lane Costa Mesa, CA 92626 USA (714) 432-1133 Fax: (714) 432-1109 CORRIGAN, Raymond L. VP, MKTG. (14) DIGI-GRAPHICS, INC. 1586-Sunland Lane Costa Mesa, CA 92626 USA (714) 432-1133 Fax: (714) 432-1109 CORRIGAN-GRECO, Colleen DIR., CORP. COMM. (17) GRECO SYSTEMS 372 Coogan Way El Cajon, CA 92020 USA (619) 442-0205 Fax: (619) 447-8982 CORRIVEAU, Michel PRESIDENT (24) MULTIDEES INC. 415 LeMoyne #302 Montreal, QC H2Y 2H1 Canada (514) 286-3702 Fax: (514) 286-9015 CORRIVEAU, Sheila M. CORP. REL. COORD. (31) DYNACAVE HEALTH GROUP INC. 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(21) SYNTEX INC. 2100 Syntex Court Mississauga, ON L5N 3X4 Canada (416) 821-4000 DOWNEY, Anne Marie DIR. OF COM. REL. (18) ROYAL ALEXANDRA HOSPITAL 10240 Kingsway Edmonton, AB T5Y 1V3 Canada (403) 477-4100 Fax: (403) 477-4016 DOWNEY, Paul V., Jr. MGR. CORP. COMM. (16) CAPITAL HOLDING INC. 400 Market Street P.O. Box 32830 Louisville, KY 40232 USA (502) 560-2279 Fax: (502) 581-9229 DOWNING, Ann CORP. COMM. DIR. (25) HARTE-HANKS COMMUNICATIONS, INC. P.O. Box 269 San Antonio, TX 78291-0269 USA (512) 829-9194 Fax: (512) 829-9403 DOWNING, Camille P. (31) 112 Raccoon Way Gibsonia, PA 15044 USA (412) 443-0185 DOWNING, Linda (31) INDIANAPOLIS ECONOMIC DEVELOPMENT CORP. 320 N. Meridian St., #906 Indianapolis, IN 46204 USA (317) 844-2614 Fax: (317) 236-6275 DOWNS, Debra (31) CRUM & FORSTER CORP. 211 Mt. Airy Rd. Basking Ridge, NJ 07920 USA (908) 204-3794 Fax: (908) 204-9685 DOWNS, Lisa A. TRAINING MGR. (12) SUN BANK, N.A. 200 S. Orange Ave. Orlando. 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(31) CORANGE LONDON LTD. 36 Dover St. London, W1X 3RB England (71) 355-1500 Fax: (71) 495-2271 DRAKE, Dorothy Regan DEAN FOR COLLEGE ADVANCEMENT (10) COLLEGE OF LAKE COUNTY 19351 W. Washington St. Grayslake, IL 60030 USA (708) 223-6601 Fax: (708) 223-2908 DRAKE, Michele MGR., PERSONNEL COMM. (07) HEWLETT-PACKARD COMPANY 3000 Hanover Street - 20 AR Palo Alto, CA 94304 USA (415) 857-8425 Fax: (415) 857-2577 DRAPER, Bill DIR. INVESTOR COMM. (31) EQUIFAX, INC. 1600 Peachtree St., NW Atlanta, GA 30309 USA (404) 885-8717 Fax: (404) 888-3464 DRAPER, John F. COMM. MGR. (17) WEYERHAEUSER COMPANY 33663 Weyerhaeuser Way S. Federal Way, WA 98003 USA (206) 924-3411 Fax: (206) 924-3332 DRAPER, Margaret G. EDITOR (31) SECURITIES INDUSTRY AUTOMATION CORPORATION 2 MetroTech Center Brooklyn, NY 11201 USA (212) 383-5481 Fax: (212) 383-9083 DRASEN, Richard F. VP COMM. 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(28) UNITED PARCEL SERVICE 400 Perimeter Circle Terraces North Comm. Atlanta, GA 30346 USA (404) 913-7049 Fax: (404) 913-6971 DUDZIAK, Gina M. SR. STAFF WRITER, CORP. COMM. (16) BLUE CROSS AND BLUE SHIELD OF MINNESOTA P.O. Box 64560--W990 St. Paul, MN 55164 USA (612) 456-1568 Fax: (612) 456-1570 DUFFY, Brian J. ACCT. SUPV. (24) CORPORATE COMMUNICATIONS GROUP INC. 10975 Benson Dr., Ste. 150 Overland Park, KS 66210 USA (913) 451-2990 DUFORT, Nicole A. MGR. OF COMM. (31) METROPOLITAN TORONTO WORKS DEPARTMENT Stn. 1180, 21st Fl. Metro Hall, 55 John St. Toronto, ON M5V 3C6 Canada (416) 392-2963 Fax: (416) 392-2974 DUGGAN, Barbara J. DIR. CORP. COMM. (28) VANCOUVER PORT CORPORATION 1900-200 Granville St. Vancouver, BC V6C 3P9 Canada (604) 666-2868 DUGGINS, Lucia S. RISK MNG. EDITOR (16) RUMGER INSURANCE COMPANY 1000 Legion Place Orlando, FL 32801 USA (407) 843-7544 DUKE, Irma C. ASSOC. VP FOR COMM. 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(31) UNITED WAY OF METROPOLITAN DALLAS, INC. 901 Ross Ave. Dallas, TX 75202-1998 USA (214) 978-0040 Fax: (214) 871-1052 ELVERU, Larry MGR., PUBL. (07) SUNGARD RECOVERY SERVICES, INC. 1285 Drummers Lane Wayne, PA 19087 USA (215) 341-8700 Fax: (2150 341-8739 ELY, Ed PRINCIPAL (24) EBE & ASSOCIATES, PUBLIC RELATIONS P.O. Box 2640 Fair Oaks, CA 95628 USA (916) 966-3951 Fax: (916) 962-9276 EMAN, Evelyn, ABC PR COUNSELOR/WRITER/EDITOR (24) 1426 Wescott Rd. Northbrook, IL 60062 USA (708) 291-3572 EMANUEL, Myron, ABC PRESIDENT (24) MYRON EMANUEL COMMUNICATIONS INC. 350 E. 30th St., Ste. 83 New York, NY 10016 USA (212) 889-0238 Fax: (212) 889-8415 EMBERLEY, Richard W. CHAIRMAN (24) BRISTOL COMMUNICATIONS INC. 33 Ochterloney St., Ste. 240 Dartmouth, NS B2Y 4P5 Canada (902) 466-0900 Fax: (902) 463-3756 EMBLETON, Marjory Frances ACTING MGR., PUBLIC AFF. (31) NATIONAL LIBRARY OF NEW ZEALAND P.O. Box 1467 Wellington New Zealand (64) 473-1430 Fax: (64) 474-3042 EMBREE, Helen M. TECH. COMM. (20) ESSO RESOURCES CANADA LTD. 237 Fourth Ave SW, Rm. 2391 Box 2480, Station M Calgary, AB T2P 3M9 Canada (403) 237-3167 Fax: (403) 237-2043 EMBRY, Karen E. MKTG. COORD. (11) STRATCO INC. 4601 College Blvd., Ste. 300 Leawood, KS 66211 USA (913) 338-2559 Fax: (913) 338-0003 EMERICH, Ann MGR., COMM. (03) MILK MARKETING INC. 8257 Dow Cir. Strongsville, OH 44136-1797 USA (2160 826-4730 Fax: (216) 826-1971 EMERSON, Jan INDUSTRY CONSULTANT REL. MGR. (07) HEWLETT-PACKARD COMPANY 19091 Pruneridge Ave. M/S 46UX Cupertino, CA 95014-9808 USA (408) 447-5331 Fax: (408) 447-1734 EMERSON, Joanne E. DIR., INT. COMM. (10) MCMASTER UNIVERSITY 1280 Main St., W. Gilmour Hall Rm. 121 Hamilton, ON L8S 4L8 Canada (416) 525-9140 Fax: (416) 521-1504 EMERSON, Leslie S. COMM. MGR. (31) US WEST MARKETING RESOURCES One Directory Place, Box 455 Loveland, CO 80539-0455 USA (303) 667-0652 Fax: (303) 667-6401 EMERY, Debra K. EDITOR (10) EPPLEY INSTITUTE FOR RESEARCH IN CANCER 600 South 42nd St. Omaha, NE 68198-6805 USA (402) 559-4232 Fax: (402) 559-4651 EMIG, Camille DIR., PERSONNEL & CORP COMM. (13) ANHEUSER-BUSCH COMPANIES One Busch Place St. Louis, MO 63118 USA (314) 577-3374 EMMERSON, Frank MGR., COMM. (10) SCARBOROUGH BOARD OF EDUCATION 140 Borough Drive Scarborough, ON M1P 4N6 Canada (416) 396-7541 Fax: (416) 396-5233 EMMONS, Sarah A. DIR. OF PR (10) TRANSYLVANIA UNIVERSITY 300 N. Broadway Lexington, KY 40508-1797 USA (606) 233-8120 Fax: (606) 233-8797 EMSLIE, Robin W. DIRECTOR (25) M & M PUBLICATIONS P.O. Box 8859 Johannesburg, 2000 South Africa (11) 880-5790 Fax: (11) 880-5789 ENDICOTT, Trisa A. SR. COMM. SPEC. (07) HEWLETT-PACKED COMPANY NORTH AMERICAN DISTRIB. ORG. 5301 Stevens Creek Blvd. Mailstop 54U/DT, PO Box 58059 Santa Clara, CA 95052 USA (408) 553-7768 Fax: (408) 55342721 ENDRICH, Paula L. COORD. OR COMM. (21) A.H. ROBINS COMPANY 1407 Cummings Dr. P.O. 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Box 127 Southampton, PA 18966-0127 USA (215) 322-0200 Fax: (215) 322-8790 ENGLAND, Richard L. (02) QUALITY THROUGH TRAINING PROGRAM 6840 Southcenter Blvd. Tukwila, WA 98188 USA (206) 655-5620 Fax: (206) 234-4022 ENGLISH, Dale C. EDITORIAL CONSULTANT (25) COMMUNICAID 110 Heather Hill Dr. West Seneca, NY 14224 USA (716) 657-5542 Fax: (716) 657-7767 ENGLISH, John E. MGR. MEDIA SVCS. (19) VULCAN MATERIALS COMPANY P.O. Box 530187 Birmingham, AL 35253-0187 USA (205) 877-3189 Fax: (205) 877-3094 ENGLISH, Laurel E. PRINCIPAL (24) ENGLISH COMMUNICATIONS 3490 Savage Ave. Pinole, CA 94564 USA (510) 223-5501 Fax: (510) 223-5532 E-Mail: MCI LEnglish ENKELIS, Liane J. PHOTOGRAPHER/OWNER (22) LIANE ENKELIS PHOTOGRAPHY 764 Sutter Ave. Palo Alto, CA 94303 USA (415) 326-3253 ENNIS, Sandra K. SR. MKTG. (30) DETROIT EDISON 2000 Second Ave. 383WCB Detroit, MI 48226 USA (313) 237-9161 Fax: (313) 237-6498 ENNS, Francis Garry (31) Box 22 Ste. Agathe, MB ROG 1YO Canada (204) 882-2481 ENRIGHT, Peter F. DIR. 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(10) SIAST, KELSEY CAMPUS P.O. Box 1520 Saskatoon, SK S7K 3R5 Canada (306) 933-7683 Fax: (306) 933-8403 ERICKSON, Lee B. ASST. MGR., PROD. & COMM. (31 SUPERVALU INC. P.O. Box 1451 Minneapolis, Mn 55440 USA (612) 932-4410 Fax: (612) 932-4601 ERICKSON, Richard MEDIA SPEC. (12) USSA INVESTMENT MANAGEMENT COMPANY USAA Building D3E-News Bureau San Antonio, TX 78288 USA (512) 498-2176 Fax: (512) 498-0030 ERICSON, Bruce A. ACCT. COORD. (14) ANDOVER PRINTING 19026 72nd Ave. South Kent, WA 98032 USA (206) 251-0980 Fax: (206) 251-9147 ERICSON, David GEN. MGR. (31) VIDEO MONITORING SERVICES OF AMERICA INC. 10260 Westheimer, Ste. 210 Houston, TX 77042 USA (713) 789-1635 Fax: (713) 789-0980 ERIXON, Maureen T. Fitzgerald MEDIA SPEC. (18) MEYER REHABILITATION INSTITUTE UNIV. OF NEBRASKA MED. CTR. 600 South 42nd. St. Omaha, NE 68198-5450 USA (402) 559-4368 Fax: (402) 559-5737 ERLANK, Milner DIR. (24) MANUSCRIPT COMMUNICATIONS CONSULTANTS P.O. 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LEADER (17) PHELPS DODGE MAGNET WIRE CO. P.O. Box 600 Fort Wayne, IN 46801 USA (219) 458-4200 Fax: (219) 458-4364 ERWIN, Brian W. ASST. DIR., PUBLIC AFFAIRS (31) SIERRA CLUB 730 Polk St. San Francisco, CA 94109 USA (415) 776-2211 ESCHBACH, Peter A. COMM. COORD. (06) ETHYL CORPORATION 330 S. 4th St. Richmond, Va 23219 USA (804) 788-6287 Fax: (804) 788-6071 ESCHENBURG, Lisa M. WRITER GRAPHICS ARTIST (05) UNITED TECHNOLOGIES AUTOMOTIVE 5200 Auto Club Dr. Dearborn, MI 48126 USA (313) 593-9618 Fax: (313) 593-9092 ESMOIL, Jim COMM. COORD. (30) INTERSTATE POWER COMPANY 1000 Main St. P.O. Box 769 Dubuque, IA 52004-0769 USA (319) 582-5421 Fax: 557-2202 ESMONDE, Karron C. MKTG. COMM. MGR. (07) FORCE COMPUTERS, INC. 3165 Winchester Blvd. Campbell, CA 95008-6557 USA (408) 370-6300 Fax: (408) 374-1146 ESQUE, Shelly M. DIR., PUBLIC AFF. & EDUCATION (31) MARICOPA COUNTY CLERK OF THE SUPERIOR COURT 201 W. Jefferson Phoenix, AZ 85003 USA (602) 506-7778 Fax: (602) 506-7684 ESRIG, Judith (07) WRITING & INFORMATION SERVICES, INC. 8132 Sagamore Leawood, KS 66206 USA (913) 381-5033 ESTEBAN, Francis R. PRINCIPAL (09) BD&E 100 First Ave., Ste. 1000 Pittsburgh, PA 15222 USA (412) 261-5220 Fax: (412) 261-5684 ESTERLEIN, Christine E. MEDIA & PRODUCTION COORD. (07) AFFILIATED COMPUTERS SERVICES INC. 2828 North Haskell Dallas, TX 75204 USA (214) 841-6295 Fax: 9214) 823-1155 ESTES, Mark, W., ABC FINANCIAL PROJECTS EDITOR (30) SALT RIVER PROJECT P.O. Box 52025 Phoenix, AX 85072 USA (602) 236-2599 Fax: (602) 236-8221 ESTEY, Ronald N. PRESIDENT (04) AVATAR COMMUNICATIONS 2740 Matheson Blvd. E. Unit 3 Mississauga, ON l4W 4X3 Canada (416) 629-8900 Fax: (416) 629-0850 ETCHASON, Jerri AVP, MGR., INT. COMM. (12) SEAFIRST BANK Columbia Seafirst Center P.O. Box 34661 Seattle, WA 98124-1661 USA (206) 358-3432 Fax: (206) 358-3697 ETHEREDGE, Nancy A. DIR. OF PR (24) CULVER & ASSOCIATES, INC. 533 No. 86TH St. Omaha, NE 68114 USA (402) 393-5435 Fax: (402) 393-2139 ETHERINGTON, James (16) LONDON LIFE INSURANCE CO. 255 Dufferin Ave. London, ON N6A 4K1 Canada (519) 432-5281 ETHIER, Julie DIR., PUBLIC AFFAIRS (03) NORTHRUP KING CO. 7500 Olson Memorial Hwy. Golden Valley, MN 55427 USA (612) 593-7301 Fax: (612) 593-7389 ETIENNE, Debra E SR. MKTG. WRITER (17) MEASUREX CORPORATION One Results Way Cupertino, Ca 95014 USA (408) 255-1500 ETRIS, Suzanne DIR. PUB. INFO. & GOVT. REL. (18) DELAWARE VALLEY HOSPITAL COUNCIL 1315 Walnut St., Ste. 200 Philadelphia, PA 19107 USA (215) 735-9695 Fax: (215) 790-1267 ETSTEN, Deborah MGR., COMM. (31) YMCA OF METROPOLITAN TORONTO 15 Breadalbane St. Toronto, ON M4Y 2V5 Canada (416) 324-4150 Fax: (416) 927-8514 EVAN-JONES, Sandra NAT'L COMM. DIR. (31) JUVENILE DIABETES FOUNDATION CANADA 35 Doris Dr. Toronto, ON M4B 3C7 Canada (416) 751-9651 Fax: (416) 889-4209 EVANOSKI, Robert J. EDITOR (16) PROVIDENT MUTUAL LIFE INSURANCE COMPANY 1600 Market St. Philadelphia, PA 19101 USA (215) 636-8108 EVANS, Cherry A. (02) VIRGINIA DEPT. OF AVIATION 4508 S. Laburnum Ave. Richmond, VA 23231-2422 USA (804) 786-1365 EVANS, Cindy SR. PUB. REL. ASST. (30) SOUTHERN COMPANY SERVICES INC. 64 Perimeter Ctr., E., Bin 091 Atlanta, Ga 30346 USA (404) 668-3133 Fax: (404) 668-2674 EVANS, Gloria SALES REP. 914) JOHNSTON PRINTING COMPANY 3910 Harry Hines Blvd. Dallas, TX 75219 USA (214) 526-0830 Fax: (214) 526-7179 EVANS, James R. DIR. CORP. COMM. (30) INDIANAPOLIS POWER & LIGHT COMPANY 25 Monument Circle Indianapolis, IN 46204 USA (317) 261-8837 EVANS, Joanne Y. COM. REL. OFF. (14) CITY OF WATERLOO City Hall Waterloo City Ctr. 100 Regina St. S., Box 337 Waterloo, ON N2J 4A8 Canada (519) 747-8787 Fax: (519) 747-8500 EVANS, John O. GEN. MGR. (24) HILL AND KNOWLTON, LTD. P.O. Box 5070 Wellesley St. Auckland New Zealand (9) 373-2193 Fax: (9) 377-3286 EVANS, Marti CORP. REL. DIR. 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MGR., PUBLIC AFFAIRS (27) COLES NEW WORLD SUPERMARKETS P.O. Box 480 Glen Iris, VIC, 3146 Australia (3) 829-5435 Fax: (3) 829-5424 EWALD, Thomas COMM. SPEC. (29) MICHIGAN CONSOLIDATED GAS COMPANY 500 Griswold Detroit, MI 48226 USA (313) 256-5962 Fax: (313) 965-6128 EWERT, Andrew ACCT. EXEC. (24) VOLLRATH ASSOCIATES N. 58, West 6181 Columbia Rd. Cedarburg, WI 53012 USA (414) 377-5600 EWING, Alison DIR., MKTG. (23) BROWN & BAIN 29001 N. Central Phoenix, AZ 85012 USA (602) 351-8119 Fax: (602) 351-8516 EXLEY, Woody PRESIDENT (24) EXLEY COMMUNICATIONS 131 Garfield Rd. West Hartford, CT 06107-2909 USA (203) 521-6279 V Fax: (203) 561-3325 EXTERBILLE, Kaat MNG. DIR. (24) KATE THOMAS & KLEYN Rue Americaine 170 Brussels, 1050 Belgium (322) 646-1440 Fax: (322) 694-6767 EYSMANS, Debra M. PR DIR. (10) THOMAS NELSON COMMUNITY COLLEGE P.O. Box 9407 Hampton, VA 23670 USA (804) 825-2989 Fax: (804) 825-2751 EZRIN, Hershell EXEC. VP (31) SPEEDY MUFFLER KING, INC. 365 Bloor St. East, 12th Floor Toronto, ON M4W 3M7 Canada (416) 960-7945 Fax: (416) 960-7821 F FABIANO, Jennifer L. MGR., COMM. SVCS. (18) BLUE CROSS AND BLUE SHIELD OF ARIZONA 2444 W. Las Palmaritas Dr. Phoenix, AZ 85021 USA (602) 864-4592 Fax: (602) 995-1021 FACCHINO, Candace L. DIR., MBA MGR. COMM. PROG. (10) UNIVERSITY OF MINNESOTA 271 19th Ave. S. Minneapolis, MN 55455 USA (612) 624-1358 Fax: (612) 626-7785 FACEY, Barbara J. MGR. COMM. TRNG. (10) UNIVERSITY OF CALIFORNIA 300 Lakeside Dr., Ste. 500 Oakland, CA 94612 USA (415) 987-0308 Fax: (415) 987-0208 FADIL, Afief DESIGNER/GRAPHICS (30) SOUTHWEST GAS CORPORATION 5241 Spring Mountain Rd. P.O. Box 98510 Las Vegas, NV 89193-8510 USA (702) 876-7334 FAHEY, Greg ACCT. DIR. (31) SWEENEY VESTY LIMITED P.O. Box 940 Wellington New Zealand (644) 385-8976 Fax: (644) 385 1535 FAHEY, Martin DIR. COMM., PR (17) LACKS ENTERPRISES, INC. 5460 Cascade Rd., SE Grand Rapids, MI 49546 USA (616) 949-6570 Fax: (616) 285-2367 FAHMY, Donya SR. CORP. COMM. SPEC. (16) PMI MORTGAGE INSURANCE CO. 601 Montgomery St. Corporate Relations Dept. San Francisco, Ca 94111 USA (415) 291-6398 Fax: (415) 788-2823 E-Mail: faluna@well.sf.ca.us FAIRBAIRN, Philippa PUB. AFF. OFF. (23) EDMONTON METROPOLITAN REGIONAL PLANNING COMMISSION 9th Fl. Metropolitan Place 10303 Jasper Ave. Edmonton, AB T5J 3N6 Canada (403) 423-5701 Fax: (403) 429-2830 FAIRBANKS, Jo-Ann MGR., EMP. FEEDBACK/CORP. COMM (07) TANDEM COMPUTERS 10435 Tantau North M/S 200-51 Cupertino, Ca 95014-027 USA (408) 285-2828 Fax: (408) 2854262 FAIRBROTHER, Donna M. SUPV., PR (17) 3M CANADA INC. 1840 Oxford St., e. Box 575 London, ON N6A 4T1 Canada (519) 451-2500 Fax: (519) 452-6534 FAIRCLOUGH, Kathy FREELANCE WRITER (17) FAIRCLOUGH COMMUNICATIONS 11 Lakeview Trail Denville, NJ 07834 USA (201) 627-0742 FAIRWEATHER, Kaye A. 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(31) VIDEO MONITORING SERVICES OF AMERICA INC. 212 West Superior Chicago, IL 60610 USA (312) 649-1131 FARLEY, Sandra K. COMMUNICATIONS SPECIALIST (29) US POSTAL SERVICE 4949 E. Van Buren St., Rm. 147 Phoenix, AZ 85026-9641 USA (602) 225-3362 Fax: (602) 225-3944 FARLEY, Stephen J. PRESIDENT (09) STEPHEN FARLEY DESIGN 2512 9th St., Ste. 8 Berkeley, CA 94710 USA (510) 845-2828 Fax: (510) 845-1722 FARLOW, Jay M. COMM. SPEC. (18) LUTHERAN HOSPITAL OF INDIANA, INC. 3024 Fairfield Ave. Fort Wayne, IN 46807 USA (219) 458-2119 FARMER, Jean W. PR SPEC. (31) VIRGINIA LOTTERY 2201 W. Broad St. Richmond, VA 23220 USA (804) 367-9633 Fax: (804) 367-9261 FARMER, Susan J. PR SPEC. (16) AMERICAN SOCIETY OF CLU & CHFC 270 Byrn Mawr Ave. Byrn Mawr, PA 19010-2195 USA (215) 526-2500 FARNEY, Karen PUBLIC INFORMATION DIRECTOR (31) CITY OF OKLAHOMA CITY 200 N. Walker 1st Fl., Rm. 103 Oklahoma City, OK 73102 USA (405) 297-2550 Fax: (405) 297-2406 FARQUAHARSON, Rosemarie E. PROJ. COMM. COORD. 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LEADER-ISO 9001 (31) CORNING INCORPORATED Mp Ro 04 Corning, NY 14831 USA (607) 974-7163 Fax: (607) 974-7522 FELTON, Fredric J. PRESIDENT (24) THE FELTON GROUP 607 W. Deming Place Chicago, IL 60614 USA (312) 281-6500 Fax: (312) 935-0075 FELTUS, ANNE FREELANCE BUSINESS COMM. (31) FELTUS/MCFARLANE COMMUNICATIONS 5739 Creekbend Dr. Houston, TX 77096-5929 USA (713) 729-2158 Fax: (713) 723-4918 FENN, Julie COMM. OFF. (18) ST. JOHN AMBULANCE NATIONAL HEADQUARTERS 312 Laurier Ave., E Ottawa, ON K1N 6P6 Canada (613) 236-7461 Fax: (613) 236-2425 FENNELL, Ellen DIR. OF DEV. AND PUBLIC AFF. (10) ARKANSAS NATURE CONSERVANCY 300 Spring Bldg., Ste. 717 Little Rock, AR 72201 USA (501) 372-2750 FENTIMAN, Ria SR. COMM. CONSULTANT (31) WILLIAM M. MERCER FRASER LTD. Mercer House, Thames Side Windsor, Berkshire, SL4 1QN England (753) 842-1880 Fax: (753) 854-880 FERGUSON, Janet T. PROMO. WRITER (06) MORTON INTERNATIONAL, INC. 100 N. Riverside Plaza Chicago, IL 60606 USA (312) 807-3470 FERGUSON, Judy J. 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(17) CRISOBA GROUP Manuel Ma. Contreas 133 1 Piso Mexico City, DF, 06470 Mexico (5) 326-2241 Fax: (5) 326-2262 FERRAND, Dominique M. PRESIDENT (23) FERRAND GROUPE CONSEIL INC. 5609 Darlington Montreal, QC H3T 1T1 Canada (514) 344-2835 Fax: (514) 344-2836 FERRANTE, Janine COMM. ADMIN. (31) GTE DATA SERVICES INC. One E Telecom Parkway, DCB3F Temple Terrace, FL 33637 USA (813) 978-4712 Fax: (813) 978-4716 FERRANTE-FORD, Arlene M. PUBL. MGR. (21) BRISTOL-MYERS SQUIBB U.S. PHARMACEUTICAL GROUP P.O. Box 4000 Princeton, NJ 08543 USA (609) 252-4620 Fax: (609) 252-6350 FERRANTI, Art MGR., COMM & TRAINING (27) EDDIE BAUER, INC. 14850 NE 36th St. Redmond, WA 98052 USA (206) 556-7574 Fax: (206) 869-4647 FERRARA, Ellen L. MGR., PR (07) MCDONNELL DOUGLAS SYSTEMS INTEGRATION CO. 325 McDonnell Blvd. Hazelwood, MO 63042 USA (314) 233-6831 Fax: (314) 777-1979 FERRARA, Susan A. COM. REL. SPEC. (31) WESTINGHOUSE SAVANNAH RIVER COMPANY P.O. 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MGR., COMM., INDIVIDUAL LIFE (16) MANULIFE FINANCIAL 500 King North Waterloo, ON N2J 4C6 Canada (519) 747-6228 Fax: (519) 747-6533 GISH, William D. DIR. CORP. COMM. (27) SERVICE MERCHANDISE CO., INC. P.O. 24600 Nashville, TN 37202-4600 USA (615) 660-4610 Fax: (615) 660-3428 GITLIN, Naomi ACCOUNT SUPERVISOR (24) GIBBS & SOELL, INC. 600 Third Avenue New York, NY 10016 USA (212) 481-4488 Fax: (212) 481-4484 GITTERE, Tracey A. COMM. MGR. (31) 800-FLOWERS 1600 Stewart Ave. Westbury, NY 11590 USA (516) 237-6000 Fax: (516) 237-6060 GIULY, Florence S. PRESIDENT (24) FLORENCE GIULY COMMUNICATIONS 15 Jermy Dr. Unionville, ON L3R 2KF Canada (416) 513-8704 Fax: (416) 479-1685 GIVENS, Denise (29) 1528 Lindby Dr. Flower Mound, TX 75028 USA (214) 539-9194 GIVENS-GRANT, Kimberly A. CORP. COMM. SPEC. (30) NEW YORK POWER AUTHORITY 1633 Broadway New York, NY 10019 USA (212) 468-6408 Fax: (212) 468-6259 GLADWIN, Eileen COMM. SPEC. 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EDITOR (02) TRW INC. One Space Park E2/9062 Space & Defence Sector Redondo Beach, CA 90278 USA (310) 812-4708 Fax: (310) 814-5898 HAMILTON, Patricia COMM. RESOURCE MGR. (17) S.C. JOHNSON & SON, INC. 1525 Howe St. Racine, WI 534043 USA (414) 631-2722 Fax: (414) 631-2133 HAMILTON, Peter J. DIR., CORP. AFF. (29) HONG KONG TELECOMMUNICATIONS 19/7 Telecom House 3 Gloucester Rd., Wanchai Hong Kong (852) 888-6000 Fax: (852) 868-5178 HAMILTON, Rebecca A. SPEC. PROJECTS COORD. (18) CENTRAL FLORIDA BLOOD BANK 160 Edinburgh Dr. Winter Park, FL 32792 USA (407) 740-0914 Fax: (407) 649-8517 HAMILTON, Susan J. DIR., CUSTOM BENEFIT SVCS. (16) BLUE CROSS AND BLUE SHIELD OF THE NATIONAL CAPITAL AREA 550 12TH St., SW Washington, DC 20065 USA (202) 646-9600 Fax: (202) 646-9387 HAMILTON, William K., ABC MGR. EMP. COMM. (17) OWENS-CORNING FIBERGLAS CORP. Fiberglas Tower Toledo, OH 43659 USA (419) 248-8054 Fax: (419) 248-5337 HAMILTON QUINN, Ada MKTG. 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(06) FOSECO INTERNATIONAL LTD. 285 Long Acre, Nechells Birmingham, B7 5JR England (21) 327-1911 Fax: (21) 326-9752 HAMMOND, Karen L. MGR. COMM. (19) NORANDA MINERALS, INC. 1 Adelaide St. E., Ste. 2700 Toronto, ON M5C 2Z6 Canada (416) 982-7090 Fax: (416) 982-7021 HAMMOND, Patricia CORP. COMM. SUPV. (30) HOUSTON LIGHTING & POWER P.O. Box 1700 Houston, TX 77251 USA (713) 229-7723 Fax: (713) 220-5016 HAMMOND, Peter SPEC., ORG. COMM. (16) INSURANCE CORP. OF BRITISH COLUMBIA 151 W. Esplanade, Rm. 216 North Vancouver, BC V7M 3H9 Canada (604) 661-2893 Fax: (604) 443-7328 HAMPTON, Bill PUBLISHER (25) AEGIS GROUP 30400 Van Dyke Ave. Warren, MI 48093 USA (313) 558-3117 Fax: (313) 575-9535 HAMPTON, Sharon K. (07) TEXAS INSTRUMENTS, INC. 8F World Shipping Centre 7 Canton Rd., Kowloon Hong Kong (852) 737-0361 Fax: (852) 735-4954 HAN, Andrea L. PUBLIC INFO. SPEC. (28) REGIONAL PUBLIC TRANSPORTATION 302 N. 1st Ave., Ste. 700 Phoenix, AZ 85003 USA (602) 534-1804 Fax: (602) 495-2002 HANCOCK, Gregory L. EXEC. DIR (18) HOSPICE OF THE KENTUCKY RIVER 407 Gibson Lane Richmond, KY 40475 USA (606) 624-8820 Fax: (606) 624-8820 HANCOCK, Katherine A. MGR., SALES & MKTG. (09) CORPORATE GRAPHICS INTERNATIONAL INC. 655 3RD Ave., 17th Fl. New York, NY 10017 USA (212) 599-1820 Fax: (212) 661-0352 HANCOCK, Mary E. WRITING & EDITORIAL SVCS. (31) MARIGOLD COMMUNICATIONS 241 Redpath Ave., Ste. 1002 Toronto, ON M4P 2K8 Canada (416) 322-3995 HANDELMAN, Kathryn DIR., COMM. (01) TATHAM EURO RSCG 980 N. Michigan Ave. Chicago, IL 60611-4592 USA (312) 337-4400 Fax: (312) 337-5930 HANDER, Elaine MGR., EMPL. COMM. & SVCS. (07) SUN MICROSYSTEMS, INC. 2550 Garcia Ave., MS PAL1-411 Mountain View, CA 94043 USA (415) 336-0420 Fax: (415) 336-0424 HANDLER, Renee Poto GENERAL MGR. COMM. DEPT. (31) MCDONNELL DOUGLAS 3855 Lakewood Blvd. Long Beach, CA 90846-0001 USA (213) 593-5511 HANEBORG, Linda C. VP, CORP. COMM. 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EDITOR, CORP. COMM. (14) QUEBECOR PRINTING 1999 Shepard Rd. St. Paul, MN 55116 USA (612) 690-7487 Fax: (612) 690-7357 HANSON-LEESON, Donita D. COM. REL. ASST. (18) FRED HUTCHINSON CANCER RESEARCH CENTER 1124 Columbia St. Seattle, WA 98104 USA (206) 667-5095 Fax: (206) 667-5826 HANZEL, Linda S. (31) 6399 Silverleaf Ave. Reynoldsburg, OH 43068 USA (614) 487-9468 HAPPELL, Susan MGR. MKTG. SVCS., BENEFITS DIV (16) ROYAL MACCABEES LIFE INSURANCE COMPANY 25800 Northwestern Hwy. P.O. Box 2165 Southfield, MI 48037-2165 USA (313) 746-6774 Fax: (313) 746-6866 HAQ, Kathy E. INT. COMM. SECTION LEADER (31) LOS ALAMOS NATIONAL LABORATORY P.O. Box 1663 Los Alamos, NM 87545 USA (505) 667-7000 Fax: (505) 665-3910 HARBEN, Julia L. PROVIDER COMM. SPEC. (16) AETNA HEALTH PLANS 5215 N. O'Connor Blvd Irving, TX 75039 USA (214) 401-8771 HARDAGE, Ginger DIR., PUBLIC REL. (28) SOUTHWEST AIRLINES COMPANY P.O. Box 36611 Lovefield Dallas, TX 75235-1611 USA (214) 909-4847 Fax: (214) 904-4200 HARDEE, Camilla A. 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(30) LACLEDE GAS CO. 720 Olive St., Rm. 1204 St. Louis, MO 63101 USA (314) 342-0652 Fax: (314) 421-1979 HARGROVE, Gayle L. SR. MGR., EMP. COMM. (28) RYDER SYSTEM, INC. 3600 NW 82 Ave. Miami, FL 33166 USA (305) 593-4407 Fax: (305) 593-3203 HARKER, Sue M. SUPV. CREATIVE SVCS. (30) SIERRA PACIFIC RESOURCES 6100 Neil Rd., P.O. Box 30150 Reno, NV 89520-3150 USA (702) 689-3278 Fax: (702) 689-4988 HARKESS, Nancy R. (31) EG&G ENERGY MEASUREMENTS, INC. P.O. Box 1912, M/S B-41 Las Vegas, NV 89125 USA (702) 295-2629 HARKINS, Sherri COMM. COORD. (17) WESTINGHOUSE MOTOR CO., CANADA LTD. 1632 Burlington St. E Hamilton, ON L8H 3L3 Canada (416) 545-2914 Fax: (416) 544-1781 HARLAMERT, Janet W. ASST. DIR. FOR COMM. (31) BEREA CHILDREN'S HOME & FAMILY SERVICES 202 E. Bagley Rd. Berea, OH 44017-2090 USA (216) 234-2006 Fax: (216) 234-8319 HARLAND, Robert C. DIR., SR. VP (13) COCA-COLA (JAPAN) CO., LTD. 6-3 Shibuya 40-Chome Shibuya-Ku Tokyo Japan Fax: (3) 486-8616 HARLING, Nancy K. SUPV. CORP. COMM. 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MEDIA REP. (18) VISITING NURSES ASSOCIATION 7700 Second Ave. Detroit, MI 48202 USA (313) 876-8542 . Fax: (313) 875-6734 HERWARD, Maureen MGR. OF COMM., 777 DIVISION (02) BOEING COMMERCIAL AIRPLANE GROUP P.O. Box 3707, MS 79/70 Seattle, WA 98124-2207 USA (206) 237-8225 Fax: (206) 237-5928 HERZNER, Donna SR. PUBL. SPEC. (16) TIAA-CREF 730 3rd. Ave. New York, NY 10017 USA (212) 490-9000 Fax: (212) 916-4785 HERZOG, Callie J. VP (12) CHASE MANHATTAN BANK 350 Park Ave., 11th Fl. New York, NY 10022 USA (212) 415-1350 Fax: (212) 4151041 HERZOG, Jane PR MGR. (12) CALIFORNIA SOCIETY OF CPA'S 275 Shoreline Dr. Redwood City, CA 94065 USA (415) 802-2496 Fax: (415) 802-2300 HESELTINE, Nicholas DIR. GEN., CORP. PUB. AFF. (31) FORESTRY CANADA 351 St. Joseph Blvd. Hull, QC K1A 1G5 Canada (819) 997-1107 Fax: (819) 997 1149 HESS, Bette DIR. OF MKTG. (31) MILLER BARNES CREATIVE 40 N. Kingshighway, Ste. 16D St. Louis, MO 63108 USA (314) 361-2228 Fax: (314) 361-0228 HESS, Cynthia E. MGR., CORP. COMM. (16) KENTUCKY MEDICAL INSURANCE CO. 303 N. Hurstbourne Pkwy. Ste. 200 Louisville, KY 40722 USA (502) 339-5731 Fax: (502) 339-5757 HESS, Joan C. DIR. GOVT. & COM. REL. (28) TRANS MOUNTAIN PIPE LINE COMPANY, LTD. #900 1333 W. Broadway Vancouver, BC V6H 4C2 Canada (604) 739-5000 Fax: (604) 739-5299 HESS, Ronald MGR., COMM. (02) GENERAL ELECTRIC AEROSPACE M 3225, P.O. Box 8555 Philadelphia, PA 19101 USA (215) 354-7303 Fax: (215) 354-3916 HESS, Susan M. OFFICE MGR. (11) FRAMATOME USA INC. 1901 N. Moore St., Ste. 600 Arlington, VA 22209 USA (703) 527-4747 Fax: (703) 527-7973 HESS OLSON, Madeline PRINCIPAL (31) OLSON & GADZIK 17851 40th Ave. NE Seattle, WA 98155 USA (206) 365-8142 Fax: (206) 364-6192 HESSE, Robert M. VP OF SALES (31) MORRISON COMPANY 641 N. Broad St. Philadelphia, PA 19123 USA (215) 684-1112 Fax: (215) 236-5777 HESTER, L. (16) BLUE CROSS AND BLUE SHIELD OF THE NATIONAL CAPITAL AREA 550 12th St. S.W. Washington, DC 20065 USA (202) 646-9230 HESTER-KOZLOWSKI, Susan E. STAFF MGR. (29) BELLSOUTH SERVICES 3535 Colonnade Pkwy,. S. E4H1 Birmingham, AL 35243 USA (205) 977-8228 HETHRINGTON, Janet R. MKTG. CONSULTANT (16) WELLINGTON INSURANCE 1247 Queen St. West Studio One Toronto, ON M6K 1L5 Canada (416) 532-7523 Fax: (416) 581-1759 HEUBERGER, Mark SUPV., CORP. COMM. (30) MEMPHIS LIGHT, GAS & WATER 220 S. Main, Box 430 Memphis, TN 38101 USA (901) 528-4557 Fax: (901) 528-4758 HEUSSNER, Kami ASSOC. EDITOR (28) PANHANDLE EASTERN CORP. P.O. Box 1642 Houston, TX 77251-1642 USA (713) 627-5011 Fax: (713) 627-4091 HEWITT, Holly EMP. COMM. COORD. (25) UNITED METHODIST PUBLISHING HOUSE 201 8TH Ave. S P.O. Box 801 Nashville, TN 37202 USA (615) 749-6487 Fax: (615) 749-6079 HEWITT, Linda G. SECTY.-TREASURER (31) HEWITT & HEWITT, INC. 1252 W. Peachtree St., Suite 200 Atlanta, GA 30309 USA (404) 881-9552 Fax: (404) 881-0184 HEYDON-O'NEIL, Laury MGR., INT. COMM. (13) LABATT'S ONTARIO BREWERIES 50 Resources Rd. 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Box 71 B643 Phoenix, AZ 85001 USA (602) 221-4878 Fax: (602) 221-4899 HEYWOOD, Marcia D. ASST. COMM. MGR. (16) WOODMAN OF THE WORLD LIFE INSURANCE Woodman Tower-1700 Farnam St. Omaha, NE 68102 USA (402) 271-7860 Fax: (402) 271-7269 HIBBS, Kerry N. DIST. MGR. (29) SOUTHWESTERN BELL 800 N. Harvely, Rm. 420 Oklahoma City, OK 73102 USA (405) 236-6078 Fax: (405) 278-4628 HICKERTON, Anne MGR., HUMAN RESOURCE UNIT (30) STATE ELECTRICITY COMMISSION OF VICTORIA 17th Fl., 15 William St. Melbourne, VIC, 3001 Australia (613) 691-1048 Fax: (613) 691-1289 HICKEY, Maureen E. PUBLIC INFO. OFF. (31) ILLINOIS CRIMINAL JUSTICE INFORMATION AUTHORITY 120 S. Riverside Plaza Chicago, IL 60606 USA (312) 793-8550 Fax: (312) 793-8422 HICKLIN, William L. DIR. (16) USAA 9800 Fredericksburg Rd. San Antonio, TX 78288 USA (512) 498-0925 Fax: (512) 498-0030 HICKMAN, Helen I. COMM. SPEC. (16) LUTHERAN LIFE INSURANCE SOCIETY OF CANADA 470 Weber St. North Waterloo, ON N2J 4G4 Canada (519) 886-4610 Fax: (519) 886-0350 HICKMAN, Robin DIR. (17) SYMMANS, SAKER ELLIOTT & HICKMAN Box 195 Wellington New Zealand (4) 72-6046 Fax: (4) 72-6133 HICKS, Daniel J., ABC MGR., COMM. & PUB. AFF. (06) ROHM AND HAAS COMPANY 4300 Camp Ground Road Louisville, KY 40216 USA (502) 449-5328 Fax: (502) 449-5256 HICKS, Gregory K. DIR., COMM. (03) VIRGINIA FARM BUREAU 200 W. Grace St. Richmond, VA 23220 USA (804) 788-1234 HICKS, Johanna E. (31) Route 3 Box 451C Roxboro, NC 27573 USA (919) 364-2765 HICKS, Karen M. DIR. OF MKTG. COMM. (26) CNL GROUP INC. 400 E. South St. Ste. 500 Orlando, FL 32801 USA (407) 422-1574 Fax: (407) 422-1574 HICKS, Nancy E. MKTG. PROJ. SPEC. (31) SPRINT 3100 Cumberland Circle GAATLN0902 Atlanta, GA 30339 USA (404) 859-6758 Fax: (404) 859-6797 HICKS, Terence A. CORP. COMM. COORD. (31) SANYO CANADA, INC. 50 Beth Nealson Dr. Toronto, ON M4H 1M6 Canada (416) 421-9566 Fax: (416) 421-8827 HICKS, Tim R. MGR., CUSTOMER COMM. (07) BC SYSTEMS CORPORATION 4000 Seymour Pl. Victoria, BC V8X 4S8 Canada (604) 389-3180 Fax: (604) 389-3498 HICKS ROWE, Randi S. MAKEUP/ADVERTORIAL MGR. (25) DAILY PRESS INC. 7505 Warwick Blvd. Newport News, VA 23607 USA (804) 247-4674 Fax: (804) 928-0354 HIDENRICK, Tony PR CONSULTANT (23) THE ROCKEY COMPANY 2121 Fifth Ave. Seattle, WA 98121 USA (206) 728-1100 Fax: (206) 728-1106 HIEBERT, Karen J. CORP. AFF. ASST. (03) CARGILL LIMITED 300-240 Graham Ave. Winnipeg, MB R3C 4C5 Canada (204) 947-6361 Fax: (204) 956-0995 HIEL, Dirk A. GEN. MGR. (14) ROSE COUNTRY COMMUNICATIONS LTD. 11904 113 Ave. Edmonton, AB T5G 3C2 Canada (403) 451-5670 Fax: (403) 452-2890 HIELSCHER, Kecia T. (31) 10969 Wellworth Ave., #201 Los Angeles, CA 90024 USA (310) 477-0178 HIERONYMUS, Bob A. DIR., MKTG. COMM. & PR (18) SAINT ALPHONSUS REGIONAL MEDICAL CENTER 1055 N. Curtis Rd. Boise, ID 83706 USA (208) 378-2410 Fax: (208) 378-2495 HIGGINS, Alison MGR., PR (11) SANDWELL INC. Park Place, 666 Burrard St. Vancouver, BC V6C 2XB Canada (604) 684-0055 Fax: (604) 926-4164 HIGGINS, Dale A. DIR., PUBLIC AFF. (29) GTE NEW YORK 850 Harrison St. Johnstown, NY 12095 USA (518) 773-6201 Fax: (518) 773-6307 HIGGINS, Sean M. TECH. COMM. (07) DOME SOFTWARE CORP. 127 Nelson Circle Noblesville, IN 46060 USA (317) 776-2737 HIGGS, Allan DIR. CORP. COMM. (26) SASKATCHEWAN PROPERTY MANAGEMENT CORPORATION 2045 Broad St. Regina, SK S4P 3V7 Canada (306) 787-6618 Fax: (306) 787-1980 HIGH-THOMAS, Margaret A (31) 34 Brentwood Rd. Camp Hill, PA 17011-2506 USA (717) 731-0920 HIGHLANDER, R. William DIR. OF COMM. (17) FMC CORPORATION DEFENSE SYSTEM 2830 De la Cruz Blvd. Santa Clara, CA 95052 USA (408) 289-2882 Fax: (408) 289-4294 HIGHTOWER, Darla A. COMM. SPEC. (17) UNITED DESIGN CORP. P.O. Box 1200 Noble, OK 73068-1200 USA (405) 872-3468 HIKIDA, Allicyn C. DIR. OF COMM. (18) HAWAII DENTAL SERVICE 700 Bishop St., #700 Honolulu, HL 96813 USA (808) 521-1431 Fax: (808) 538-3733 HILDEBEITEL, Valerie DIR. OF PUBLIC INFO. (24) COUNTY OF LEHIGH P.O. Box 1548 Allentown, PA 18105 USA (215) 820-3304 Fax: (215) 820-3615 HILDEBRAND, Jan DIR. (31) HILDEBRAND DESIGN LIMITED 24 Ray St. London, EC1 R3DJ England (71) 278-4323 Fax: (71) 278-4313 HILDEBRAND, Susan ADMINISTRATIVE EDUC. SPEC. (31) TEXAS STATE LIBRARY AND ARCHIVES COMMISSION 1015 Yager Lane, #122 Austin, TX 78753 USA (512) 339-0983 Fax: (512) 463-5436 HILDEBRANDT, Kathleen A COMM. SPEC. (18) ALBERTA CANCER BOARD 9707-110 St. Edmonton, AB T5K 2L9 Canada (403) 482-9300 Fax: (403) 488-7809 HILE, Rhonda CREATIVE DIR. (01) HARVEY ADVERTISING AND DESIGN 119 W. Sandusky St. Findlay, OH 45840 USA (419) 422-6601 Fax: (419) 422-6634 HILEMAN, Deborah L. MKTG. MGR. (10) INDIANA UNIVERSITY-SOUTH BEND 1700 Mishawaka Ave. P.O. Box 7111 South Bend, IN 46634-7111 USA (219) 237-4261 Fax: (219) 237-4428 HILGEMAN, Scott R. AREA MGR., MEDIA REL. (29) SOUTHWESTERN BELL TELEPHONE 1010 Pine Street, Rm. 1021 St. Louis, MO 63101 USA (314) 247-4613 Fax: (314) 247-0682 HILKERT, David A. PUBLIC INFO. DIR. (29) CHANNEL 23 P.O. Box 6412 Acts of Jackson Jackson, MS 39282-6412 USA (601) 957-0771 HILL, Daniel J. COMM. COORD. (31) SCOTTSDALE PUBLIC LIBRARY P.O. Box 867 Scottsdale, AZ 85252 USA (602) 994-2474 HILL, Daryl R. SR. COMM. SPEC. (30) BASIN ELECTRIC POWER COOPERATIVE 1717 E. Interstate Ave. Bismarck, ND 58501 USA (701) 223-0441 Fax: (701) 224-5336 HILL, David (10) BIRMINGHAM SOUTHERN COLLEGE 900 Arkadelphia Rd. Birmingham, AL 35254 USA (205) 226-4642 HILL, Gregory H. MEDIA REL. SPEC. (18) AMERICAN RED CROSS 2300 McKinney Ave. Dallas, TX 75201 USA (214) 871-2175 Fax: (214) 855-5489 HILL, Harry PUB. AFF. MGR. (20) MOSSGAS (PTY) LTD. Private Bag x14 Mossel Bay, 6500 South Africa (444) 91-1115 Fax: (444) 91-1241 HILL, Helen C. PRESIDENT (01) HELEN HILL COMMUNICATION 910 Lundvall Ave. Rockford, IL 61107 USA (815) 229-7921 Fax: (815) 229-7931 HILL, Jacquie PUB./MEDIA COORD. (16) DODSON GROUP 9201 State Line Road Kansas City, MO 64114 USA (816) 361-3400 Fax: (816) 523-8729 HILL, Karen B. COMM. OFF. (12) NATIONSBANK 35 Broad St. Atlanta, GA 30303 USA (404) 581-3580 Fax: (404) 581-5440 HILL, Larry F. (31) HEWITT ASSOCIATES 25231 Grogan's Mill Rd. The Woodlands, TX 77380 USA (713) 363-0456 HILL, Laurie J. MGR., COM. REL. & DEV. (18) MCKELLAR GENERAL HOSPITAL 325 S. Archibald St. Thunder Bay, ON P7E 1G6 Canada (807) 343-7174 Fax: (807) 343-7165 HILL, Patricia A. PRESIDENT (31) HILL & ASSOCIATES 3613 Hackberry St. Bismarck, ND 58501 USA (701) 258-8974 HILL, Peter GENERAL MGR., PUB. AFF. (12) LLOYD'S OF LONDON One Lime Street London, EC3M 7HA England (71) 327-5110 Fax: (71) 623-8238 HILL, Richard (24) EUROPUBLIC Av. Winston Churchill 11 Bte 21 Brussels, B-1180 Belgium (2) 343-7726 Fax: (2) 343-9330 HILL, Robin COMM. CONSULTANT (31) ALEXANDER & ALEXANDER CONSULTING GROUP 125 Chubb Ave. Lyndhurst, NJ 07071 USA (201) 460-6817 HILL, Susan R. COMM. EDITOR (02) BOEING PORTLAND FABRICATION DIVISION 19000 NE Sandy Blvd. P.O. Box 20487 Portland, OR 97220 USA (503) 661-8477 Fax: (503) 661-8377 HILL, Taffy S. PERSONNEL ADMIN. (17) DEVOE & RAYNOLDS COMPANY 4000 Dupont Circle Louisville, KY 40207 USA (502) 897-9861 Fax: (502) 893-1456 HILL, Wilson M. EDITOR (17) YOKOGAWA ELECTRIC CORP. 2-9-32 Nakacho Musashino-shi Tokyo, 180 Japan (3) 052-5532 Fax: (3) 55-5922 HILL BUCHEIT, Jan BENEFITS COMM. ADMIN. (31) WASTE MANAGEMENT, INC. 3003 Butterfield Rd. Oak Brook, IL 60521 USA (708) 572-8800 HILLAN, Nancy C. (07) 437 Day St. San Francisco, CA 94131 USA (415) 826-9614 HILLER, Lynn GRAPHIC DESIGNER (09) LYNN HILLER DESIGN 851 Oakdale Rd. N.E. Atlanta, GA 30307 USA (404) 373-4193 HILLER, Dilcy Windham VP, MKTG, COMM. 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(31) GILLHAM 102 W. 500 S., 4th Fl. Salt Lake City, UT 84101-2300 USA (801) 328-0281 Fax: (801) 328-0287 HINMAN, Patricia K COMM. OFF. (12) FIRST INTERSTATE BANK 1000 Louisiana P.O. Box 3326 Houston, TX 77253-326 USA (713) 250-1661 HINSON, Roscoe ACCT. EXEC. (14) CLARKE PRINTING 5101 S. Zarzamora San Antonio, TX 78211 USA (512) 923-7591 Fax: (512) 923-7537 HINTGEN, Thomas L. SR. COMM. SPEC. (31) OTTER TAIL POWER COMPANY 215 S. Cascade St. Fergus Falls, MN 56537 USA (218) 739-8253 Fax: (218) 739-8218 HINTON, O. Bruce, Jr. COMM. MGR. (13) LONG JOHN SILVER'S INC. P.O. Box 11988 101 Jerrico Drive Lexington, KY 40579 USA (606) 263-6000 Fax: (606) 263-6644 HINTZE, Glenn R. PR OFF. (12) US TRUST CORP. 114 West 47th St. 6th Floor New York, NY 10036 USA (212) 852-1136 Fax: (212) 852-1140 HINTZEN, Jim DIR., PR (26) ARIZONA MULTIHOUSING ASSOCIATION 2400 E. Arizona Biltmore Circle, Ste. 1200 Phoenix, AZ 85016 USA (602) 224-0135 Fax: (602) 224-0657 HIPPLER, Charles E. PUBLIC AFFAIRS MGR. (17) CATERPILLAR INC. 27th St. & Pershing Rd., LB2 Decatur, IL 62526 USA (217) 475-4145 Fax: (217) 475-4562 HIRSCH, Bruce PRESIDENT (14) METAIRIE HOUSE OF PRINTING 705 Aurora Ave. Metairie, LA 70005 USA (504) 834-5700 Fax: (504) 837-4413 HIRSCH, Tracey E. CORP. COMM. JUNIOR ADVISOR (20) HOME OIL COMPANY LIMITED 1600 Home Oil Tower 324 Eight Ave. SW Calgary, AB T2P 2Z5 Canada (403) 232-7676 Fax: (403) 232-5520 HIRSCHMAN, Stephen C., ABC (31) 1700 Benjamin Franklin Dr. Apt. 11A Sarasota, FL 34236 USA (813) 388-3375 HIRSH, Ethan, ABC DIR., CORP. COMM. (30) UTILICORP UNITED INC. P.O. Box 13287 Kansas City, MO 64199-3287 USA (816) 691-3509 Fax: (816-691-3591 HIRST, Elizabeth J. DIR., OF PR & COMM. (18) MONTREAL CHILDREN'S HOSPITAL 2300 Tupper St. Montreal, QC H3H 1P3 Canada (514) 934-4307 Fax: (514) 934-4343 HIRST, Jeffrey COMM. CONSULTANT (23) ERNST & YOUNG 1300 Huntington Bldg. Cleveland, OH 44115 USA (216) 861-5000 HIRT, Jacquelyn DIR., PR & MKTG. COMM. (18) ST. 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Box 878 Chula Vista, CA 91912 USA (619) 691-3635 Fax: (619) 691-3710 HULL, Brenda COMM. EDITOR (18) MEDICAL GROUP MANAGEMENT ASSOCIATION 104 Inverness Ter. E. Englewood, CO 80112-5306 USA (303) 799-1111 Fax: (303) 799-1683 HULL, Crystal L. COORD. OF PR & MEDIA REL. (18) CAPITAL HEALTH SYSTEM 329 Rich Valley Road Carlisle, PA 17013 USA (717) 231-8233 Fax: (717) 231-8233 HULL, Richard D., ABC INT. COMM. SPEC. (30) BOSTON GAS COMPANY One Beacon St. Boston, MA 02108 USA (617) 742-8400 Fax: (617) 742-8400 HULLINGER, Lisa M. CORP. REL. EDITOR (16) CONSECO, INC. 11825 N. Pennsyvania Carmel, IN 46032 USA (317) 573-6909 Fax: (317) 573-2847 HULS, John R. DEPUTY DIR. OF COMM. (31) NEW DETROIT, INC. One Kennedy Square, Ste. 1000 Detroit, MI 48226 USA (313) 496-2027 Fax: (313) 496-2071 HULSEBOSCH, Chris SR. STAFF WRITER/MEDIA COORD. (18) FLORIDA DENTAL ASSOCIATION 3021 Swann Ave. Tampa, Fl 33609 USA (813) 877-7597 Fax: (813) 876-3225 HULSHOF, Herman MGR., EMP. COMM. 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