Articles from Information Outlook (December 1, 2001)

Title	Author	Type	Words
Customer service is survival: If today's information professionals agree about one thing, it is the importance of customer service to the success of our information centers. But after this point, agreement usually ends. (Talking About Customer Service).			2938
Founding member of PAM passes away. (in memoriam).		Obituary	215
Good to great: A conversation with Jim collins; Take the path to greatness. (Interview).		Interview	4306
Librarian / publisher disputes in the copyright arena. (copyright corner).	Gasaway, Laura		1211
Look Ma. no car! (conference countdown).	Chuck, Lysbeth	Brief Article	742
Making the transition: Bulgaria libraries struggle in a post communist world; Journey to eastern Europe for a look at a library. (Inside a Bulgarian Library).	Smith, Sherrie Kline		2480
Management guru and pulitzer prize winner to be featured at SLA's conference. (sla news).		Brief Article	129
Packing them in: 67th Annual IFLA Sets New Records; IFLA goes to Boston. (IFLA Goes to Boston).			3487
Remembering 2001. (strategic learning outlook).		Brief Article	672
September 11th--where do we go from here? (executive outlook).		Brief Article	508
Shaffer appears in Los angeles times article. (in memoriam).		Brief Article	83
Shaffer joins GPO council. (in memoriam).		Brief Article	127
The essential peter drucker. (all about drucker).	Rosenstein, Bruce	Brief Article	684
Understanding tragedy through introspection. (communications outlook).	Blue, Anthony	Brief Article	737